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IE 7 won't load Excite.com

 
 
Kevin
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Posts: n/a

 
      12-10-2007
I can't get to my Excite email because Internet Explorer 7, running under
Vista Home Premium and XP (on my laptop) won't load the web page. It won't
even click the link to anything with "excite" in the URL. Any ideas? All
other pages load with no problems.

 
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Frank Saunders MS-MVP IE,OE/WM
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Posts: n/a

 
      12-11-2007
"Kevin" <> wrote in message
news7776398-78B2-4B8D-AF39-...
>I can't get to my Excite email because Internet Explorer 7, running under
>Vista Home Premium and XP (on my laptop) won't load the web page. It won't
>even click the link to anything with "excite" in the URL. Any ideas? All
>other pages load with no problems.


Check C:\Windows\System32\Drivers\etc for a file named HOSTS with no
extension. (Not Hosts.sam)
Make sure Windows is set to show hidden files and folders and is NOT set to
hide extensions for known file types.
If HOSTS exists, rename it to HOSTS.OLD
Reboot an try again.

Or, In a Cmd window, enter
ipconfig /flushdns
then clear your TIF also, and re-boot.

--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not send email

 
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Kevin
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Posts: n/a

 
      12-11-2007

"Frank Saunders MS-MVP IE,OE/WM" <> wrote in message
news:683422EB-B028-4711-9ED6-...
> "Kevin" <> wrote in message
> news7776398-78B2-4B8D-AF39-...
>>I can't get to my Excite email because Internet Explorer 7, running under
>>Vista Home Premium and XP (on my laptop) won't load the web page. It
>>won't even click the link to anything with "excite" in the URL. Any
>>ideas? All other pages load with no problems.

>
> Check C:\Windows\System32\Drivers\etc for a file named HOSTS with no
> extension. (Not Hosts.sam)
> Make sure Windows is set to show hidden files and folders and is NOT set
> to hide extensions for known file types.
> If HOSTS exists, rename it to HOSTS.OLD
> Reboot an try again.
>
> Or, In a Cmd window, enter
> ipconfig /flushdns
> then clear your TIF also, and re-boot.
>
> --
> Frank Saunders MS-MVP IE,OE/WM
> www.fjsmjs.com
> Do not send email


Why is Excite the only domain I cannot access? I can surf to any other URL
on the web, but not to Excite. And under both XP and Vista. Is this issue
exclusive to IE 7 only?

 
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Frank Saunders MS-MVP IE,OE/WM
Guest
Posts: n/a

 
      12-12-2007
"Kevin" <> wrote in message
news:217CEBBE-8491-4B4C-BA79-...
>
> "Frank Saunders MS-MVP IE,OE/WM" <> wrote in message
> news:683422EB-B028-4711-9ED6-...
>> "Kevin" <> wrote in message
>> news7776398-78B2-4B8D-AF39-...
>>>I can't get to my Excite email because Internet Explorer 7, running under
>>>Vista Home Premium and XP (on my laptop) won't load the web page. It
>>>won't even click the link to anything with "excite" in the URL. Any
>>>ideas? All other pages load with no problems.

>>
>> Check C:\Windows\System32\Drivers\etc for a file named HOSTS with no
>> extension. (Not Hosts.sam)
>> Make sure Windows is set to show hidden files and folders and is NOT set
>> to hide extensions for known file types.
>> If HOSTS exists, rename it to HOSTS.OLD
>> Reboot an try again.
>>
>> Or, In a Cmd window, enter
>> ipconfig /flushdns
>> then clear your TIF also, and re-boot.

>
> Why is Excite the only domain I cannot access? I can surf to any other
> URL on the web, but not to Excite. And under both XP and Vista. Is this
> issue exclusive to IE 7 only?


Did you do what I suggested?

--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not send email

 
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Kevin
Guest
Posts: n/a

 
      12-12-2007

"Frank Saunders MS-MVP IE,OE/WM" <> wrote in message
news:36502B00-33C6-481A-84A9-...
> "Kevin" <> wrote in message
> news:217CEBBE-8491-4B4C-BA79-...
>>
>> "Frank Saunders MS-MVP IE,OE/WM" <> wrote in
>> message news:683422EB-B028-4711-9ED6-...
>>> "Kevin" <> wrote in message
>>> news7776398-78B2-4B8D-AF39-...
>>>>I can't get to my Excite email because Internet Explorer 7, running
>>>>under Vista Home Premium and XP (on my laptop) won't load the web page.
>>>>It won't even click the link to anything with "excite" in the URL. Any
>>>>ideas? All other pages load with no problems.
>>>
>>> Check C:\Windows\System32\Drivers\etc for a file named HOSTS with no
>>> extension. (Not Hosts.sam)
>>> Make sure Windows is set to show hidden files and folders and is NOT set
>>> to hide extensions for known file types.
>>> If HOSTS exists, rename it to HOSTS.OLD
>>> Reboot an try again.
>>>
>>> Or, In a Cmd window, enter
>>> ipconfig /flushdns
>>> then clear your TIF also, and re-boot.

>>
>> Why is Excite the only domain I cannot access? I can surf to any other
>> URL on the web, but not to Excite. And under both XP and Vista. Is this
>> issue exclusive to IE 7 only?

>
> Did you do what I suggested?


Yep. For some reason, IE 7 will not allow me to load the page at
www.excite.com and, also strange, does not respond to search queries with
phrases like "internet explorer 7 will not load excite home page" or "unable
to access excite email". Now, if I delete the word "excite" in those
queries, I get a response.

I vaguely recall seeing somewhere that some people were experiencing the
same issue and were being told that in some circles Excite is considered to
be spyware prone and a security risk so IE was not allowing access to the
Excite domain. This is a very vague recollection on my part.


>
> --
> Frank Saunders MS-MVP IE,OE/WM
> www.fjsmjs.com
> Do not send email


 
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Frank Saunders MS-MVP IE,OE/WM
Guest
Posts: n/a

 
      12-12-2007
"Kevin" <> wrote in message
news:5E6F9697-22B7-4B99-9469-...
>
> "Frank Saunders MS-MVP IE,OE/WM" <> wrote in message
> news:36502B00-33C6-481A-84A9-...
>> "Kevin" <> wrote in message
>> news:217CEBBE-8491-4B4C-BA79-...
>>>
>>> "Frank Saunders MS-MVP IE,OE/WM" <> wrote in
>>> message news:683422EB-B028-4711-9ED6-...
>>>> "Kevin" <> wrote in message
>>>> news7776398-78B2-4B8D-AF39-...
>>>>>I can't get to my Excite email because Internet Explorer 7, running
>>>>>under Vista Home Premium and XP (on my laptop) won't load the web page.
>>>>>It won't even click the link to anything with "excite" in the URL. Any
>>>>>ideas? All other pages load with no problems.
>>>>
>>>> Check C:\Windows\System32\Drivers\etc for a file named HOSTS with no
>>>> extension. (Not Hosts.sam)
>>>> Make sure Windows is set to show hidden files and folders and is NOT
>>>> set to hide extensions for known file types.
>>>> If HOSTS exists, rename it to HOSTS.OLD
>>>> Reboot an try again.
>>>>
>>>> Or, In a Cmd window, enter
>>>> ipconfig /flushdns
>>>> then clear your TIF also, and re-boot.
>>>
>>> Why is Excite the only domain I cannot access? I can surf to any other
>>> URL on the web, but not to Excite. And under both XP and Vista. Is
>>> this issue exclusive to IE 7 only?

>>
>> Did you do what I suggested?

>
> Yep. For some reason, IE 7 will not allow me to load the page at
> www.excite.com and, also strange, does not respond to search queries with
> phrases like "internet explorer 7 will not load excite home page" or
> "unable to access excite email". Now, if I delete the word "excite" in
> those queries, I get a response.
>
> I vaguely recall seeing somewhere that some people were experiencing the
> same issue and were being told that in some circles Excite is considered
> to be spyware prone and a security risk so IE was not allowing access to
> the Excite domain. This is a very vague recollection on my part.



1. Incompatible add-ons: What if you right click the IE icon on the desktop
and choose Start Without Add-ons?
Or go to Start | All Programs | Accessories | System Tools | Internet
Explorer (No Add-ons).

2. Tools | Internet Options | Advanced
Scroll to the bottom and click Reset Internet Explorer Settings. See this
article first:
How to use Reset Internet Explorer Settings (RIES):
http://support.microsoft.com/kb/923737
Note that the Reset IE Settings button will delete AutoComplete date (such
as passwords.) Do you have those backed up?

3. Malware already installed on the computer: Help with malware
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/...moving_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing programs like Messenger Plus,
whose ads for
malware don't identify the malware as such and try to convince you that you
owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.

You might also try the steps here:
"Internet Explorer stops responding, stops working, or restarts"
http://support.microsoft.com/gp/pc_ie_intro

--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not send email

 
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Kevin
Guest
Posts: n/a

 
      12-13-2007

"Frank Saunders MS-MVP IE,OE/WM" <> wrote in message
news:99C62F0D-C344-4F1C-8C14-...
> "Kevin" <> wrote in message
> news:5E6F9697-22B7-4B99-9469-...
>>
>> "Frank Saunders MS-MVP IE,OE/WM" <> wrote in
>> message news:36502B00-33C6-481A-84A9-...
>>> "Kevin" <> wrote in message
>>> news:217CEBBE-8491-4B4C-BA79-...
>>>>
>>>> "Frank Saunders MS-MVP IE,OE/WM" <> wrote in
>>>> message news:683422EB-B028-4711-9ED6-...
>>>>> "Kevin" <> wrote in message
>>>>> news7776398-78B2-4B8D-AF39-...
>>>>>>I can't get to my Excite email because Internet Explorer 7, running
>>>>>>under Vista Home Premium and XP (on my laptop) won't load the web
>>>>>>page. It won't even click the link to anything with "excite" in the
>>>>>>URL. Any ideas? All other pages load with no problems.
>>>>>
>>>>> Check C:\Windows\System32\Drivers\etc for a file named HOSTS with no
>>>>> extension. (Not Hosts.sam)
>>>>> Make sure Windows is set to show hidden files and folders and is NOT
>>>>> set to hide extensions for known file types.
>>>>> If HOSTS exists, rename it to HOSTS.OLD
>>>>> Reboot an try again.
>>>>>
>>>>> Or, In a Cmd window, enter
>>>>> ipconfig /flushdns
>>>>> then clear your TIF also, and re-boot.
>>>>
>>>> Why is Excite the only domain I cannot access? I can surf to any other
>>>> URL on the web, but not to Excite. And under both XP and Vista. Is
>>>> this issue exclusive to IE 7 only?
>>>
>>> Did you do what I suggested?

>>
>> Yep. For some reason, IE 7 will not allow me to load the page at
>> www.excite.com and, also strange, does not respond to search queries with
>> phrases like "internet explorer 7 will not load excite home page" or
>> "unable to access excite email". Now, if I delete the word "excite" in
>> those queries, I get a response.
>>
>> I vaguely recall seeing somewhere that some people were experiencing the
>> same issue and were being told that in some circles Excite is considered
>> to be spyware prone and a security risk so IE was not allowing access to
>> the Excite domain. This is a very vague recollection on my part.

>
>
> 1. Incompatible add-ons: What if you right click the IE icon on the
> desktop
> and choose Start Without Add-ons?
> Or go to Start | All Programs | Accessories | System Tools | Internet
> Explorer (No Add-ons).
>
> 2. Tools | Internet Options | Advanced
> Scroll to the bottom and click Reset Internet Explorer Settings. See this
> article first:
> How to use Reset Internet Explorer Settings (RIES):
> http://support.microsoft.com/kb/923737
> Note that the Reset IE Settings button will delete AutoComplete date (such
> as passwords.) Do you have those backed up?
>
> 3. Malware already installed on the computer: Help with malware
> All MS-MVP Sites.
> http://aumha.org/a/parasite.htm
> http://aumha.org/a/quickfix.htm
> http://www.elephantboycomputers.com/...moving_Malware
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/darnit.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>
> Unexplained computer behavior may be caused by deceptive software.
> http://support.microsoft.com/kb/827315
>
> So How Did I Get Infected Anyway?
> For quite a few people it's by installing programs like Messenger Plus,
> whose ads for
> malware don't identify the malware as such and try to convince you that
> you
> owe it to the author. See also:
> http://www.wilderssecurity.com/showthread.php?t=27971
> Don't ever do a "default" install of anything. Always choose Custom and
> see
> what else is being carried along. Don't install any extras you're not
> sure
> of.
>
> You might also try the steps here:
> "Internet Explorer stops responding, stops working, or restarts"
> http://support.microsoft.com/gp/pc_ie_intro
>
> --
> Frank Saunders MS-MVP IE,OE/WM
> www.fjsmjs.com
> Do not send email


Thanks! I'll look into it. All my security software has scanned the system
with no issues reported.

 
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Billjf
Guest
Posts: n/a

 
      01-16-2008

This is most likely caused by Spybot Search & Destroy and disabling its
pluggin in IE will allow excite.com to be entered.

To do this:

- Open Spybot Search & Destroy
- Click on Mode at the top left and switch to Advanced mode
- Answer YES to the warning
- Click on Tools at bottom left
- Click on Resident in list on left
- Uncheck Resident "SDHelper"
- Close Spybot and IE
Open IE and you should now be able to access excite.com


--
Billjf
http://www.techtalkz.com - Technology and Computer Troubleshooting Forums

 
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