IE Freezes when I try to access Windows Update

I have Windows XP Pro and ran Windows Update. It stopped in the middle of
downloading one of the security updates. Now (after several restarts) when I
try to go back to Windows Update my IE freezes on a blank page. Also, my
computer does nothing when I try to execute Automatic Updates from the
Control Panel.

"Barry" ,

I am sorry you are running into this issue. We need a little more
information. Would you mind running through another attempted installation
on the Windows Update website and sending us back the results? Here's how:

Conventions:
- In these instructions, keys on the keyboard are wrapped, such as: <Enter>,
so an instruction of: Type: cmd <Enter> means type the three letters cmd and
then press <Enter>.
- Combinations such as <Ctrl>+<S> and <Ctrl>+<Shift>+<End> mean to press and
hold the keys in order while then pressing the last key. For example, press
the <Ctrl> key and hold, then press the <Shift> key and hold, and then press
the <End> key as if you were typing a single letter of the alphabet.


On Windows XP:
1. Close all Internet browsers
2. Open a single Internet Explorer window.
3. In the Internet Explorer window, click Tools
4. Click Windows Update
5. When you reach the Windows Update site, click Custom Install
6. Click Review and Install Updates
7. When presented with multiple updates, uncheck all of them except for one
update (your choice)
8. Look down at the System clock and note the time. Let the minute move
forward one, so that there is no other activity associated with this
attempt.
9. Click Install. Wait for Windows Update to fail. If it succeeds, reply
back and let us know.
10. Assuming it failed, Click Start
11. Click Run
12. Type: %WINDIR%\WindowsUpdate.log
13. Press <Enter> or Click OK
14. When the log opens, scroll down to the hour and minute you memorized in
step 8.
15. Starting at the beginning of the first entry for that minute, click and
drag down and to the right selecting the rest of the log.
16. Click Edit, then Copy, or just press the <CTRL> and <C> keys.
17. Reply to this posting.
18. When that window opens, Tell us what update you attempted to install,
and where it failed from your observation.
19. After this, on a new line, state the following and press <Enter>: Log
entries follow:
20. Place the cursor on the line under the entry from step 19, and then
click Edit, then Paste, or just press the <CTRL> and <V> keys.
21. The log entries copied in steps 15-16 should have copied into your
posting.
22. Send it to us, and let us take a look at this failure.

Sincerely,

Pat Walters [MSFT]


"Barry" <> wrote in message
news:FF0539BD-919F-421C-AD47-...
> I have Windows XP Pro and ran Windows Update. It stopped in the middle of
> downloading one of the security updates. Now (after several restarts)
when I
> try to go back to Windows Update my IE freezes on a blank page. Also, my
> computer does nothing when I try to execute Automatic Updates from the
> Control Panel.