IE6, can not run Windows Update

Hi

In IE6 when I try windows update, it gets stuck at "Windows Update is
downloading and installing the updated software" and then nothing happens. I
downloaded and installed IE7 but starting IE7 brings up the title 'Customise
your settings' in the title bar but the page is blank. Tried this many times
along with resetting browser settings, disabling all unknown add ins etc. no
luck. Uninstalled IE7. Now I am back on IE6 and can browse the internet but
still no luck with Windows update.

What can I do to fix this?

Thanks again.

Regards

Download the appropriate version of the Windows Update Agent to a known location. To do
this, visit one of the following Web sites.
AgentWindows, x86-based systems
http://download.windowsupdate.com/Wi...gent30-x86.exe
Windows, x64-based systems
http://download.windowsupdate.com/Wi...gent30-x64.exe
Windows, Itanium-based systems
http://download.windowsupdate.com/Wi...ent30-ia64.exe

--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.


"John" <> wrote in message
news:...
| Hi
|
| In IE6 when I try windows update, it gets stuck at "Windows Update is
| downloading and installing the updated software" and then nothing happens. I
| downloaded and installed IE7 but starting IE7 brings up the title 'Customise
| your settings' in the title bar but the page is blank. Tried this many times
| along with resetting browser settings, disabling all unknown add ins etc. no
| luck. Uninstalled IE7. Now I am back on IE6 and can browse the internet but
| still no luck with Windows update.
|
| What can I do to fix this?
|
| Thanks again.
|
| Regards
|
|
|

Hi

Many thanks. This has progressed but gets stuck on 'Checking for the latest
updates for your computer...' with green progress bar running for ever.

Thanks again.

Regards


"TaurArian [MS-MVP]" <> wrote in message
news:...
> Download the appropriate version of the Windows Update Agent to a known
> location. To do
> this, visit one of the following Web sites.
> AgentWindows, x86-based systems
> http://download.windowsupdate.com/Wi...gent30-x86.exe
> Windows, x64-based systems
> http://download.windowsupdate.com/Wi...gent30-x64.exe
> Windows, Itanium-based systems
> http://download.windowsupdate.com/Wi...ent30-ia64.exe
>
> --
> ====================================
> TaurArian [MS-MVP] 2005-2008 - Australia
> ====================================
> How to make a good post: http://www.dts-l.org/goodpost.htm
> Defending your machine: http://defendingyourmachine2.blogspot.com/
> http://taurarian.mvps.org/index.htm
>
> Emails will not be acknowledged - please post to the newsgroup so all may
> benefit.
>
>
> "John" <> wrote in message
> news:...
> | Hi
> |
> | In IE6 when I try windows update, it gets stuck at "Windows Update is
> | downloading and installing the updated software" and then nothing
> happens. I
> | downloaded and installed IE7 but starting IE7 brings up the title
> 'Customise
> | your settings' in the title bar but the page is blank. Tried this many
> times
> | along with resetting browser settings, disabling all unknown add ins
> etc. no
> | luck. Uninstalled IE7. Now I am back on IE6 and can browse the internet
> but
> | still no luck with Windows update.
> |
> | What can I do to fix this?
> |
> | Thanks again.
> |
> | Regards
> |
> |
> |
>
>

If you have a Wireless Router:-
In the security tab, make sure you aren't blocking AcitveX.

Possible reasons :-

Internet Explorer temporary files corrupted.
Background Intelligent and Event Log service not started
SoftwareDistribution folder has become corrupted
You may need to re-registered some dlls files
You may need to add Windows Update to the Trusted Sites Zone:
Spyware.
Third party programs running in background.

Suggestion 1:-
Clearing Temporary Internet files, cookies and history in Internet Explorer

Tools>Internet Options>General
You’ll see Delete Cookies, Delete files, Delete History

NB: "Delete all offline content", will delete all files needed to browse the
websites offline.

Reboot and try Windows Update again.

Suggestion 2:-
Check that the Background Intelligent Transfer Service to is set to
Automatic and verify the Status is Started.

Click Start, Choose Run, and in the Run box, type services.msc, Click OK
Locate the Background Intelligent Transfer Service service, and right-click
to select it.
Select Properties, and in the Startup Type list, select Automatic. Verify
the service Status is Started. Click OK.
Check that the Set Event Log service is set to Automatic and verify that the
Status is Started
Click Start, Choose Run, and in the Run box, type services.msc, Click OK.
Locate the Event Log service, and right-click to select it.
Select Properties., and in the Startup type list, select Automatic. Verify
the Service status is Started. Click OK.
Register qmgr.dll and qmgrprxy.dll
Click Start, Choose Run and in the Run box, type regsvr32 qmgr.dll, Click OK.
Click Start, Choose Run and in the Run box, type regsvr32 qmgrprxy.dll,
Click OK.

Suggestion 3:-
It is possible that the contents of the SoftwareDistribution folder have
become corrupted, so try renaming the SoftwareDistribution folder

Click Start, Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Stop.
Stopping the service will take a moment.

Rename the "SoftwareDistribution" folder:

Click Start, click Run, type: %systemroot%
Click OK.
Right-click the SoftwareDistribution folder, and then click Rename.
Type SoftwareDistribution.old, and then press ENTER to rename this folder.
Click Start. Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Start.
Starting the service will take a moment.

Please note that your update history is contained in the "datastore" folder
and when you rename the Software Distribution folder, the history is lost but
it's not important. You can if need be, copy the contents back from the
renamed softwareDistribution.old folder. Losing the history of Windows
Updates is not important.

Suggestion 4:-
Certain files may have become unregistered, and you will need to register
them again:-

Click Start, Choose Run and in the Run box, type regsvr32 wuaueng1.dll,
Click OK.

Do the same for the other files:-

wucltui.dll
wuaueng.dll
wuapi.dll
jscript.dll
MSXML.DLL
MSXML2.DLL
MSXML3.DLL

Suggestion 5:-
Add Windows Update to the Trusted Sites Zone:

Please note that Security settings in Internet Explorer must be set to
Medium or lower for ActiveX files to correctly pass to your computer.
Only the Web sites listed in Internet Explorer's Trusted Sites Zone will be
affected by the lowering of Security settings. Your current security settings
for all other Web sites will remain as they are currently configured.

Open Internet Explorer, click Tools, and then click Internet Options, Click
Security. Click Trusted Sites Zone. Click Sites.

Clear the Require server verification (https for all sites in this zone
check box.

Use the Add button next to the Add this Web site to the zone box to add the
following sites:

http://*.windowsupdate.microsoft.com
https://*.windowsupdate.microsoft.com
http://download.windowsupdate.com

Suggestion 6:-
The below links assist you in checking your system for parasites:-

http://aumha.org/a/noads.htm

http://inetexplorer.mvps.org/tshoot.html

Please note that some malware may kill the internet connection when it is
removed, the program on the link below will enable you to regain the internet
connection.
http://www.cexx.org/lspfix.htm

Spyware Programs links:-

http://www.microsoft.com/athome/secu...e/default.mspx
(Windows Defender)

www.lavasoftusa.com Ad-Aware

www.security.kolla.de Spybot

Suggestion 7:-
Make sure you haven’t got anything blocking Windows Update like Nortons,
Zonealarm etc

Also make sure you don’t have a Web Accelerator working in the background
such as NetZerio, HiSpeed, Speedband etc.



"John" wrote:

> Hi
>
> Many thanks. This has progressed but gets stuck on 'Checking for the latest
> updates for your computer...' with green progress bar running for ever.
>
> Thanks again.
>
> Regards
>
>
> "TaurArian [MS-MVP]" <> wrote in message
> news:...
> > Download the appropriate version of the Windows Update Agent to a known
> > location. To do
> > this, visit one of the following Web sites.
> > AgentWindows, x86-based systems
> > http://download.windowsupdate.com/Wi...gent30-x86.exe
> > Windows, x64-based systems
> > http://download.windowsupdate.com/Wi...gent30-x64.exe
> > Windows, Itanium-based systems
> > http://download.windowsupdate.com/Wi...ent30-ia64.exe
> >
> > --
> > ====================================
> > TaurArian [MS-MVP] 2005-2008 - Australia
> > ====================================
> > How to make a good post: http://www.dts-l.org/goodpost.htm
> > Defending your machine: http://defendingyourmachine2.blogspot.com/
> > http://taurarian.mvps.org/index.htm
> >
> > Emails will not be acknowledged - please post to the newsgroup so all may
> > benefit.
> >
> >
> > "John" <> wrote in message
> > news:...
> > | Hi
> > |
> > | In IE6 when I try windows update, it gets stuck at "Windows Update is
> > | downloading and installing the updated software" and then nothing
> > happens. I
> > | downloaded and installed IE7 but starting IE7 brings up the title
> > 'Customise
> > | your settings' in the title bar but the page is blank. Tried this many
> > times
> > | along with resetting browser settings, disabling all unknown add ins
> > etc. no
> > | luck. Uninstalled IE7. Now I am back on IE6 and can browse the internet
> > but
> > | still no luck with Windows update.
> > |
> > | What can I do to fix this?
> > |
> > | Thanks again.
> > |
> > | Regards
> > |
> > |
> > |
> >
> >
>
>
>

Hi

Many thanks. I tried all the steps but no luck. Ad-Aware found a couple of
spyware which it removed and which had not re-appeared since. In the end
tried to reinstall windows xp sp2 to see if it fixes anything but the sp2
install after running for a while says "An internal error occurred" and
"Service Pack 2 installation did not complete" which does not tell me much.
Any ideas?

Many Thanks

Regards

"TaurArian" <> wrote in message
news:FD2B6393-B47B-44A9-80CA-...
> If you have a Wireless Router:-
> In the security tab, make sure you aren't blocking AcitveX.
>
> Possible reasons :-
>
> Internet Explorer temporary files corrupted.
> Background Intelligent and Event Log service not started
> SoftwareDistribution folder has become corrupted
> You may need to re-registered some dlls files
> You may need to add Windows Update to the Trusted Sites Zone:
> Spyware.
> Third party programs running in background.
>
> Suggestion 1:-
> Clearing Temporary Internet files, cookies and history in Internet
> Explorer
>
> Tools>Internet Options>General
> You'll see Delete Cookies, Delete files, Delete History
>
> NB: "Delete all offline content", will delete all files needed to browse
> the
> websites offline.
>
> Reboot and try Windows Update again.
>
> Suggestion 2:-
> Check that the Background Intelligent Transfer Service to is set to
> Automatic and verify the Status is Started.
>
> Click Start, Choose Run, and in the Run box, type services.msc, Click OK
> Locate the Background Intelligent Transfer Service service, and
> right-click
> to select it.
> Select Properties, and in the Startup Type list, select Automatic. Verify
> the service Status is Started. Click OK.
> Check that the Set Event Log service is set to Automatic and verify that
> the
> Status is Started
> Click Start, Choose Run, and in the Run box, type services.msc, Click OK.
> Locate the Event Log service, and right-click to select it.
> Select Properties., and in the Startup type list, select Automatic. Verify
> the Service status is Started. Click OK.
> Register qmgr.dll and qmgrprxy.dll
> Click Start, Choose Run and in the Run box, type regsvr32 qmgr.dll, Click
> OK.
> Click Start, Choose Run and in the Run box, type regsvr32 qmgrprxy.dll,
> Click OK.
>
> Suggestion 3:-
> It is possible that the contents of the SoftwareDistribution folder have
> become corrupted, so try renaming the SoftwareDistribution folder
>
> Click Start, Choose Run.
> In the Run box, type services.msc.
> Click OK.
> Right-click the Automatic Updates service.
> Click Stop.
> Stopping the service will take a moment.
>
> Rename the "SoftwareDistribution" folder:
>
> Click Start, click Run, type: %systemroot%
> Click OK.
> Right-click the SoftwareDistribution folder, and then click Rename.
> Type SoftwareDistribution.old, and then press ENTER to rename this folder.
> Click Start. Choose Run.
> In the Run box, type services.msc.
> Click OK.
> Right-click the Automatic Updates service.
> Click Start.
> Starting the service will take a moment.
>
> Please note that your update history is contained in the "datastore"
> folder
> and when you rename the Software Distribution folder, the history is lost
> but
> it's not important. You can if need be, copy the contents back from the
> renamed softwareDistribution.old folder. Losing the history of Windows
> Updates is not important.
>
> Suggestion 4:-
> Certain files may have become unregistered, and you will need to register
> them again:-
>
> Click Start, Choose Run and in the Run box, type regsvr32 wuaueng1.dll,
> Click OK.
>
> Do the same for the other files:-
>
> wucltui.dll
> wuaueng.dll
> wuapi.dll
> jscript.dll
> MSXML.DLL
> MSXML2.DLL
> MSXML3.DLL
>
> Suggestion 5:-
> Add Windows Update to the Trusted Sites Zone:
>
> Please note that Security settings in Internet Explorer must be set to
> Medium or lower for ActiveX files to correctly pass to your computer.
> Only the Web sites listed in Internet Explorer's Trusted Sites Zone will
> be
> affected by the lowering of Security settings. Your current security
> settings
> for all other Web sites will remain as they are currently configured.
>
> Open Internet Explorer, click Tools, and then click Internet Options,
> Click
> Security. Click Trusted Sites Zone. Click Sites.
>
> Clear the Require server verification (https for all sites in this zone
> check box.
>
> Use the Add button next to the Add this Web site to the zone box to add
> the
> following sites:
>
> http://*.windowsupdate.microsoft.com
> https://*.windowsupdate.microsoft.com
> http://download.windowsupdate.com
>
> Suggestion 6:-
> The below links assist you in checking your system for parasites:-
>
> http://aumha.org/a/noads.htm
>
> http://inetexplorer.mvps.org/tshoot.html
>
> Please note that some malware may kill the internet connection when it is
> removed, the program on the link below will enable you to regain the
> internet
> connection.
> http://www.cexx.org/lspfix.htm
>
> Spyware Programs links:-
>
> http://www.microsoft.com/athome/secu...e/default.mspx
> (Windows Defender)
>
> www.lavasoftusa.com Ad-Aware
>
> www.security.kolla.de Spybot
>
> Suggestion 7:-
> Make sure you haven't got anything blocking Windows Update like Nortons,
> Zonealarm etc
>
> Also make sure you don't have a Web Accelerator working in the background
> such as NetZerio, HiSpeed, Speedband etc.
>
>
>
> "John" wrote:
>
>> Hi
>>
>> Many thanks. This has progressed but gets stuck on 'Checking for the
>> latest
>> updates for your computer...' with green progress bar running for ever.
>>
>> Thanks again.
>>
>> Regards
>>
>>
>> "TaurArian [MS-MVP]" <> wrote in message
>> news:...
>> > Download the appropriate version of the Windows Update Agent to a known
>> > location. To do
>> > this, visit one of the following Web sites.
>> > AgentWindows, x86-based systems
>> > http://download.windowsupdate.com/Wi...gent30-x86.exe
>> > Windows, x64-based systems
>> > http://download.windowsupdate.com/Wi...gent30-x64.exe
>> > Windows, Itanium-based systems
>> > http://download.windowsupdate.com/Wi...ent30-ia64.exe
>> >
>> > --
>> > ====================================
>> > TaurArian [MS-MVP] 2005-2008 - Australia
>> > ====================================
>> > How to make a good post: http://www.dts-l.org/goodpost.htm
>> > Defending your machine: http://defendingyourmachine2.blogspot.com/
>> > http://taurarian.mvps.org/index.htm
>> >
>> > Emails will not be acknowledged - please post to the newsgroup so all
>> > may
>> > benefit.
>> >
>> >
>> > "John" <> wrote in message
>> > news:...
>> > | Hi
>> > |
>> > | In IE6 when I try windows update, it gets stuck at "Windows Update is
>> > | downloading and installing the updated software" and then nothing
>> > happens. I
>> > | downloaded and installed IE7 but starting IE7 brings up the title
>> > 'Customise
>> > | your settings' in the title bar but the page is blank. Tried this
>> > many
>> > times
>> > | along with resetting browser settings, disabling all unknown add ins
>> > etc. no
>> > | luck. Uninstalled IE7. Now I am back on IE6 and can browse the
>> > internet
>> > but
>> > | still no luck with Windows update.
>> > |
>> > | What can I do to fix this?
>> > |
>> > | Thanks again.
>> > |
>> > | Regards
>> > |
>> > |
>> > |
>> >
>> >
>>
>>
>>

Have you checked for viruses?

--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.


"John" <> wrote in message
news:...
| Hi
|
| Many thanks. I tried all the steps but no luck. Ad-Aware found a couple of
| spyware which it removed and which had not re-appeared since. In the end
| tried to reinstall windows xp sp2 to see if it fixes anything but the sp2
| install after running for a while says "An internal error occurred" and
| "Service Pack 2 installation did not complete" which does not tell me much.
| Any ideas?
|
| Many Thanks
|
| Regards
|
| "TaurArian" <> wrote in message
| news:FD2B6393-B47B-44A9-80CA-...
| > If you have a Wireless Router:-
| > In the security tab, make sure you aren't blocking AcitveX.
| >
| > Possible reasons :-
| >
| > Internet Explorer temporary files corrupted.
| > Background Intelligent and Event Log service not started
| > SoftwareDistribution folder has become corrupted
| > You may need to re-registered some dlls files
| > You may need to add Windows Update to the Trusted Sites Zone:
| > Spyware.
| > Third party programs running in background.
| >
| > Suggestion 1:-
| > Clearing Temporary Internet files, cookies and history in Internet
| > Explorer
| >
| > Tools>Internet Options>General
| > You'll see Delete Cookies, Delete files, Delete History
| >
| > NB: "Delete all offline content", will delete all files needed to browse
| > the
| > websites offline.
| >
| > Reboot and try Windows Update again.
| >
| > Suggestion 2:-
| > Check that the Background Intelligent Transfer Service to is set to
| > Automatic and verify the Status is Started.
| >
| > Click Start, Choose Run, and in the Run box, type services.msc, Click OK
| > Locate the Background Intelligent Transfer Service service, and
| > right-click
| > to select it.
| > Select Properties, and in the Startup Type list, select Automatic. Verify
| > the service Status is Started. Click OK.
| > Check that the Set Event Log service is set to Automatic and verify that
| > the
| > Status is Started
| > Click Start, Choose Run, and in the Run box, type services.msc, Click OK.
| > Locate the Event Log service, and right-click to select it.
| > Select Properties., and in the Startup type list, select Automatic. Verify
| > the Service status is Started. Click OK.
| > Register qmgr.dll and qmgrprxy.dll
| > Click Start, Choose Run and in the Run box, type regsvr32 qmgr.dll, Click
| > OK.
| > Click Start, Choose Run and in the Run box, type regsvr32 qmgrprxy.dll,
| > Click OK.
| >
| > Suggestion 3:-
| > It is possible that the contents of the SoftwareDistribution folder have
| > become corrupted, so try renaming the SoftwareDistribution folder
| >
| > Click Start, Choose Run.
| > In the Run box, type services.msc.
| > Click OK.
| > Right-click the Automatic Updates service.
| > Click Stop.
| > Stopping the service will take a moment.
| >
| > Rename the "SoftwareDistribution" folder:
| >
| > Click Start, click Run, type: %systemroot%
| > Click OK.
| > Right-click the SoftwareDistribution folder, and then click Rename.
| > Type SoftwareDistribution.old, and then press ENTER to rename this folder.
| > Click Start. Choose Run.
| > In the Run box, type services.msc.
| > Click OK.
| > Right-click the Automatic Updates service.
| > Click Start.
| > Starting the service will take a moment.
| >
| > Please note that your update history is contained in the "datastore"
| > folder
| > and when you rename the Software Distribution folder, the history is lost
| > but
| > it's not important. You can if need be, copy the contents back from the
| > renamed softwareDistribution.old folder. Losing the history of Windows
| > Updates is not important.
| >
| > Suggestion 4:-
| > Certain files may have become unregistered, and you will need to register
| > them again:-
| >
| > Click Start, Choose Run and in the Run box, type regsvr32 wuaueng1.dll,
| > Click OK.
| >
| > Do the same for the other files:-
| >
| > wucltui.dll
| > wuaueng.dll
| > wuapi.dll
| > jscript.dll
| > MSXML.DLL
| > MSXML2.DLL
| > MSXML3.DLL
| >
| > Suggestion 5:-
| > Add Windows Update to the Trusted Sites Zone:
| >
| > Please note that Security settings in Internet Explorer must be set to
| > Medium or lower for ActiveX files to correctly pass to your computer.
| > Only the Web sites listed in Internet Explorer's Trusted Sites Zone will
| > be
| > affected by the lowering of Security settings. Your current security
| > settings
| > for all other Web sites will remain as they are currently configured.
| >
| > Open Internet Explorer, click Tools, and then click Internet Options,
| > Click
| > Security. Click Trusted Sites Zone. Click Sites.
| >
| > Clear the Require server verification (https for all sites in this zone
| > check box.
| >
| > Use the Add button next to the Add this Web site to the zone box to add
| > the
| > following sites:
| >
| > http://*.windowsupdate.microsoft.com
| > https://*.windowsupdate.microsoft.com
| > http://download.windowsupdate.com
| >
| > Suggestion 6:-
| > The below links assist you in checking your system for parasites:-
| >
| > http://aumha.org/a/noads.htm
| >
| > http://inetexplorer.mvps.org/tshoot.html
| >
| > Please note that some malware may kill the internet connection when it is
| > removed, the program on the link below will enable you to regain the
| > internet
| > connection.
| > http://www.cexx.org/lspfix.htm
| >
| > Spyware Programs links:-
| >
| > http://www.microsoft.com/athome/secu...e/default.mspx
| > (Windows Defender)
| >
| > www.lavasoftusa.com Ad-Aware
| >
| > www.security.kolla.de Spybot
| >
| > Suggestion 7:-
| > Make sure you haven't got anything blocking Windows Update like Nortons,
| > Zonealarm etc
| >
| > Also make sure you don't have a Web Accelerator working in the background
| > such as NetZerio, HiSpeed, Speedband etc.
| >
| >
| >
| > "John" wrote:
| >
| >> Hi
| >>
| >> Many thanks. This has progressed but gets stuck on 'Checking for the
| >> latest
| >> updates for your computer...' with green progress bar running for ever.
| >>
| >> Thanks again.
| >>
| >> Regards
| >>
| >>
| >> "TaurArian [MS-MVP]" <> wrote in message
| >> news:...
| >> > Download the appropriate version of the Windows Update Agent to a known
| >> > location. To do
| >> > this, visit one of the following Web sites.
| >> > AgentWindows, x86-based systems
| >> >
http://download.windowsupdate.com/Wi...gent30-x86.exe
| >> > Windows, x64-based systems
| >> >
http://download.windowsupdate.com/Wi...gent30-x64.exe
| >> > Windows, Itanium-based systems
| >> >
http://download.windowsupdate.com/Wi...ent30-ia64.exe
| >> >
| >> > --
| >> > ====================================
| >> > TaurArian [MS-MVP] 2005-2008 - Australia
| >> > ====================================
| >> > How to make a good post: http://www.dts-l.org/goodpost.htm
| >> > Defending your machine: http://defendingyourmachine2.blogspot.com/
| >> > http://taurarian.mvps.org/index.htm
| >> >
| >> > Emails will not be acknowledged - please post to the newsgroup so all
| >> > may
| >> > benefit.
| >> >
| >> >
| >> > "John" <> wrote in message
| >> > news:...
| >> > | Hi
| >> > |
| >> > | In IE6 when I try windows update, it gets stuck at "Windows Update is
| >> > | downloading and installing the updated software" and then nothing
| >> > happens. I
| >> > | downloaded and installed IE7 but starting IE7 brings up the title
| >> > 'Customise
| >> > | your settings' in the title bar but the page is blank. Tried this
| >> > many
| >> > times
| >> > | along with resetting browser settings, disabling all unknown add ins
| >> > etc. no
| >> > | luck. Uninstalled IE7. Now I am back on IE6 and can browse the
| >> > internet
| >> > but
| >> > | still no luck with Windows update.
| >> > |
| >> > | What can I do to fix this?
| >> > |
| >> > | Thanks again.
| >> > |
| >> > | Regards
| >> > |
| >> > |
| >> > |
| >> >
| >> >
| >>
| >>
| >>
|
|

Yes, with trend csms for smb (machine is connected to a sbs 2003 server). A
couple of Trojans were found and cleared. These were in temp folder which
when cleared, cleared them out too.

Apart from problems mentioned, machine operation seems quite healthy. Very
strange. I can login to it remotely and work on it no problem and no
noticeable speed problem.

Thanks

Regards

"TaurArian [MS-MVP]" <> wrote in message
news:...
> Have you checked for viruses?
>
> --
> ====================================
> TaurArian [MS-MVP] 2005-2008 - Australia
> ====================================
> How to make a good post: http://www.dts-l.org/goodpost.htm
> Defending your machine: http://defendingyourmachine2.blogspot.com/
> http://taurarian.mvps.org/index.htm
>
> Emails will not be acknowledged - please post to the newsgroup so all may
> benefit.
>
>
> "John" <> wrote in message
> news:...
> | Hi
> |
> | Many thanks. I tried all the steps but no luck. Ad-Aware found a couple
> of
> | spyware which it removed and which had not re-appeared since. In the end
> | tried to reinstall windows xp sp2 to see if it fixes anything but the
> sp2
> | install after running for a while says "An internal error occurred" and
> | "Service Pack 2 installation did not complete" which does not tell me
> much.
> | Any ideas?
> |
> | Many Thanks
> |
> | Regards
> |
> | "TaurArian" <> wrote in message
> | news:FD2B6393-B47B-44A9-80CA-...
> | > If you have a Wireless Router:-
> | > In the security tab, make sure you aren't blocking AcitveX.
> | >
> | > Possible reasons :-
> | >
> | > Internet Explorer temporary files corrupted.
> | > Background Intelligent and Event Log service not started
> | > SoftwareDistribution folder has become corrupted
> | > You may need to re-registered some dlls files
> | > You may need to add Windows Update to the Trusted Sites Zone:
> | > Spyware.
> | > Third party programs running in background.
> | >
> | > Suggestion 1:-
> | > Clearing Temporary Internet files, cookies and history in Internet
> | > Explorer
> | >
> | > Tools>Internet Options>General
> | > You'll see Delete Cookies, Delete files, Delete History
> | >
> | > NB: "Delete all offline content", will delete all files needed to
> browse
> | > the
> | > websites offline.
> | >
> | > Reboot and try Windows Update again.
> | >
> | > Suggestion 2:-
> | > Check that the Background Intelligent Transfer Service to is set to
> | > Automatic and verify the Status is Started.
> | >
> | > Click Start, Choose Run, and in the Run box, type services.msc, Click
> OK
> | > Locate the Background Intelligent Transfer Service service, and
> | > right-click
> | > to select it.
> | > Select Properties, and in the Startup Type list, select Automatic.
> Verify
> | > the service Status is Started. Click OK.
> | > Check that the Set Event Log service is set to Automatic and verify
> that
> | > the
> | > Status is Started
> | > Click Start, Choose Run, and in the Run box, type services.msc, Click
> OK.
> | > Locate the Event Log service, and right-click to select it.
> | > Select Properties., and in the Startup type list, select Automatic.
> Verify
> | > the Service status is Started. Click OK.
> | > Register qmgr.dll and qmgrprxy.dll
> | > Click Start, Choose Run and in the Run box, type regsvr32 qmgr.dll,
> Click
> | > OK.
> | > Click Start, Choose Run and in the Run box, type regsvr32
> qmgrprxy.dll,
> | > Click OK.
> | >
> | > Suggestion 3:-
> | > It is possible that the contents of the SoftwareDistribution folder
> have
> | > become corrupted, so try renaming the SoftwareDistribution folder
> | >
> | > Click Start, Choose Run.
> | > In the Run box, type services.msc.
> | > Click OK.
> | > Right-click the Automatic Updates service.
> | > Click Stop.
> | > Stopping the service will take a moment.
> | >
> | > Rename the "SoftwareDistribution" folder:
> | >
> | > Click Start, click Run, type: %systemroot%
> | > Click OK.
> | > Right-click the SoftwareDistribution folder, and then click Rename.
> | > Type SoftwareDistribution.old, and then press ENTER to rename this
> folder.
> | > Click Start. Choose Run.
> | > In the Run box, type services.msc.
> | > Click OK.
> | > Right-click the Automatic Updates service.
> | > Click Start.
> | > Starting the service will take a moment.
> | >
> | > Please note that your update history is contained in the "datastore"
> | > folder
> | > and when you rename the Software Distribution folder, the history is
> lost
> | > but
> | > it's not important. You can if need be, copy the contents back from
> the
> | > renamed softwareDistribution.old folder. Losing the history of Windows
> | > Updates is not important.
> | >
> | > Suggestion 4:-
> | > Certain files may have become unregistered, and you will need to
> register
> | > them again:-
> | >
> | > Click Start, Choose Run and in the Run box, type regsvr32
> wuaueng1.dll,
> | > Click OK.
> | >
> | > Do the same for the other files:-
> | >
> | > wucltui.dll
> | > wuaueng.dll
> | > wuapi.dll
> | > jscript.dll
> | > MSXML.DLL
> | > MSXML2.DLL
> | > MSXML3.DLL
> | >
> | > Suggestion 5:-
> | > Add Windows Update to the Trusted Sites Zone:
> | >
> | > Please note that Security settings in Internet Explorer must be set to
> | > Medium or lower for ActiveX files to correctly pass to your computer.
> | > Only the Web sites listed in Internet Explorer's Trusted Sites Zone
> will
> | > be
> | > affected by the lowering of Security settings. Your current security
> | > settings
> | > for all other Web sites will remain as they are currently configured.
> | >
> | > Open Internet Explorer, click Tools, and then click Internet Options,
> | > Click
> | > Security. Click Trusted Sites Zone. Click Sites.
> | >
> | > Clear the Require server verification (https for all sites in this
> zone
> | > check box.
> | >
> | > Use the Add button next to the Add this Web site to the zone box to
> add
> | > the
> | > following sites:
> | >
> | > http://*.windowsupdate.microsoft.com
> | > https://*.windowsupdate.microsoft.com
> | > http://download.windowsupdate.com
> | >
> | > Suggestion 6:-
> | > The below links assist you in checking your system for parasites:-
> | >
> | > http://aumha.org/a/noads.htm
> | >
> | > http://inetexplorer.mvps.org/tshoot.html
> | >
> | > Please note that some malware may kill the internet connection when it
> is
> | > removed, the program on the link below will enable you to regain the
> | > internet
> | > connection.
> | > http://www.cexx.org/lspfix.htm
> | >
> | > Spyware Programs links:-
> | >
> | > http://www.microsoft.com/athome/secu...e/default.mspx
> | > (Windows Defender)
> | >
> | > www.lavasoftusa.com Ad-Aware
> | >
> | > www.security.kolla.de Spybot
> | >
> | > Suggestion 7:-
> | > Make sure you haven't got anything blocking Windows Update like
> Nortons,
> | > Zonealarm etc
> | >
> | > Also make sure you don't have a Web Accelerator working in the
> background
> | > such as NetZerio, HiSpeed, Speedband etc.
> | >
> | >
> | >
> | > "John" wrote:
> | >
> | >> Hi
> | >>
> | >> Many thanks. This has progressed but gets stuck on 'Checking for the
> | >> latest
> | >> updates for your computer...' with green progress bar running for
> ever.
> | >>
> | >> Thanks again.
> | >>
> | >> Regards
> | >>
> | >>
> | >> "TaurArian [MS-MVP]" <> wrote in message
> | >> news:...
> | >> > Download the appropriate version of the Windows Update Agent to a
> known
> | >> > location. To do
> | >> > this, visit one of the following Web sites.
> | >> > AgentWindows, x86-based systems
> | >> >
> http://download.windowsupdate.com/Wi...gent30-x86.exe
> | >> > Windows, x64-based systems
> | >> >
> http://download.windowsupdate.com/Wi...gent30-x64.exe
> | >> > Windows, Itanium-based systems
> | >> >
> http://download.windowsupdate.com/Wi...ent30-ia64.exe
> | >> >
> | >> > --
> | >> > ====================================
> | >> > TaurArian [MS-MVP] 2005-2008 - Australia
> | >> > ====================================
> | >> > How to make a good post: http://www.dts-l.org/goodpost.htm
> | >> > Defending your machine: http://defendingyourmachine2.blogspot.com/
> | >> > http://taurarian.mvps.org/index.htm
> | >> >
> | >> > Emails will not be acknowledged - please post to the newsgroup so
> all
> | >> > may
> | >> > benefit.
> | >> >
> | >> >
> | >> > "John" <> wrote in message
> | >> > news:...
> | >> > | Hi
> | >> > |
> | >> > | In IE6 when I try windows update, it gets stuck at "Windows
> Update is
> | >> > | downloading and installing the updated software" and then nothing
> | >> > happens. I
> | >> > | downloaded and installed IE7 but starting IE7 brings up the title
> | >> > 'Customise
> | >> > | your settings' in the title bar but the page is blank. Tried this
> | >> > many
> | >> > times
> | >> > | along with resetting browser settings, disabling all unknown add
> ins
> | >> > etc. no
> | >> > | luck. Uninstalled IE7. Now I am back on IE6 and can browse the
> | >> > internet
> | >> > but
> | >> > | still no luck with Windows update.
> | >> > |
> | >> > | What can I do to fix this?
> | >> > |
> | >> > | Thanks again.
> | >> > |
> | >> > | Regards
> | >> > |
> | >> > |
> | >> > |
> | >> >
> | >> >
> | >>
> | >>
> | >>
> |
> |
>
>