IE7 crashes when attempting to print

<sorry if this has been posted before by others - I couldn't find much>

My wife's computer (a Vista Home Premium machine) used to be able to print a webpage with no difficulty... until she upgraded to SP1. All other printing (e.g., from WORD and Adobe) is fine.

Our printer is connected to my computer and is on a network (thus, my computer must be on to print). Anyway, when she tries to print, now, IE7 closes and has to restart (and nothing goes to the printer). My son, the techie, came up with a work-around... but we don't like it. BEFORE my wife goes online she must right-click her IE7 icon and select "run as administrator" and then all is well.

My question is how to get her back to an easy printing from IE7.

Thanks.

It could be an add-on that is messing things up. Have you tried it with
Internet Explorer (No Add-ons), which you will find on your Start Menu
under All Programs -> Accessories -> System Tools. If this works, then
you can troubleshoot your normal IE connections by selecting Tools menu
-> Manage Add-ons -> Enable or disable Add-ons.
Another possibility you've already tried: right click internet
explorer icon and choose run as Administrator. I have also seen some
pages on the web saying that disabling protected mode under the Security
tab of Internet Options will work.
What with all the times I have seen this question come up in the
Vistax64 zone recently, I decided to google it some more, and found this
interesting page, which seems to blame the use of Grisoft's AVG Free
version 8 of their antivirus program:
http://www.vistax64.com/vista-print-...ble-print.html
Here's another page that might have your answer:
'your questions answered: printing does not work via ie7 on vista -
Spyware Sucks'
(http://msmvps.com/blogs/spywaresucks...16/966697.aspx)
your questions answered: printing does not work via ie7 on vista


--
LeeTutor

If this answer has been of help to you, then please add to my Reputation
by clicking on the middle icon at the top right. :geek:

On Sat, 25 Oct 2008 15:48:29 -0500, LeeTutor <>
wrote:

>--
>LeeTutor
>
>If this answer has been of help to you, then please add to my Reputation
>by clicking on the middle icon at the top right. :geek:

Guess what, Ace! MOST people (we are the "guests") are reading your
post with a news reader the way Usenet was meant to be read.

Sorry, but your "Reputation" will have remain at whatever level it
currently is at until someone who uses that nasty web-based substitute
comes along.

DDW
--
Reply via this group
No email please

Thanks. Tried the run with no add-ons, and it didn't work (i.e., it still
crashes).
Yes, checking "run as administrator" does, indeed, work.
It's just a pain for her because she needs to remember to do this each time
she boots up (and before she first opens IE7).
We are running McAffee (the suite that comes with Comcast)... and maybe
that's part of the problem.

I'll try the other links. Thanks again.


"LeeTutor" <> wrote in message
news:...
>
> It could be an add-on that is messing things up. Have you tried it with
> Internet Explorer (No Add-ons), which you will find on your Start Menu
> under All Programs -> Accessories -> System Tools. If this works, then
> you can troubleshoot your normal IE connections by selecting Tools menu
> -> Manage Add-ons -> Enable or disable Add-ons.
> Another possibility you've already tried: right click internet
> explorer icon and choose run as Administrator. I have also seen some
> pages on the web saying that disabling protected mode under the Security
> tab of Internet Options will work.
> What with all the times I have seen this question come up in the
> Vistax64 zone recently, I decided to google it some more, and found this
> interesting page, which seems to blame the use of Grisoft's AVG Free
> version 8 of their antivirus program:
> http://www.vistax64.com/vista-print-...ble-print.html
> Here's another page that might have your answer:
> 'your questions answered: printing does not work via ie7 on vista -
> Spyware Sucks'
> (http://msmvps.com/blogs/spywaresucks...16/966697.aspx)
> your questions answered: printing does not work via ie7 on vista
>
>
> --
> LeeTutor
>
> If this answer has been of help to you, then please add to my Reputation
> by clicking on the middle icon at the top right. :geek:

Tried some more and looked at these links. Looks like this is a
well-documented problem. Still, no luck. I'm not running AVG (oh, by the
way, my computer with Vista Home Premium prints find to this same printer).

"LeeTutor" <> wrote in message
news:...
>
> It could be an add-on that is messing things up. Have you tried it with
> Internet Explorer (No Add-ons), which you will find on your Start Menu
> under All Programs -> Accessories -> System Tools. If this works, then
> you can troubleshoot your normal IE connections by selecting Tools menu
> -> Manage Add-ons -> Enable or disable Add-ons.
> Another possibility you've already tried: right click internet
> explorer icon and choose run as Administrator. I have also seen some
> pages on the web saying that disabling protected mode under the Security
> tab of Internet Options will work.
> What with all the times I have seen this question come up in the
> Vistax64 zone recently, I decided to google it some more, and found this
> interesting page, which seems to blame the use of Grisoft's AVG Free
> version 8 of their antivirus program:
> http://www.vistax64.com/vista-print-...ble-print.html
> Here's another page that might have your answer:
> 'your questions answered: printing does not work via ie7 on vista -
> Spyware Sucks'
> (http://msmvps.com/blogs/spywaresucks...16/966697.aspx)
> your questions answered: printing does not work via ie7 on vista
>
>
> --
> LeeTutor
>
> If this answer has been of help to you, then please add to my Reputation
> by clicking on the middle icon at the top right. :geek:

What's the fault bucket-
http://zachd.com/pss/pss.html#bucket
for the crash?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"Boink" <> wrote in message
newsA98F3E1-A70E-446B-AF5E-...
> Tried some more and looked at these links. Looks like this is a
> well-documented problem. Still, no luck. I'm not running AVG (oh, by the
> way, my computer with Vista Home Premium prints find to this same
> printer).
>
> "LeeTutor" <> wrote in message
> news:...
>>
>> It could be an add-on that is messing things up. Have you tried it with
>> Internet Explorer (No Add-ons), which you will find on your Start Menu
>> under All Programs -> Accessories -> System Tools. If this works, then
>> you can troubleshoot your normal IE connections by selecting Tools menu
>> -> Manage Add-ons -> Enable or disable Add-ons.
>> Another possibility you've already tried: right click internet
>> explorer icon and choose run as Administrator. I have also seen some
>> pages on the web saying that disabling protected mode under the Security
>> tab of Internet Options will work.
>> What with all the times I have seen this question come up in the
>> Vistax64 zone recently, I decided to google it some more, and found this
>> interesting page, which seems to blame the use of Grisoft's AVG Free
>> version 8 of their antivirus program:
>> http://www.vistax64.com/vista-print-...ble-print.html
>> Here's another page that might have your answer:
>> 'your questions answered: printing does not work via ie7 on vista -
>> Spyware Sucks'
>> (http://msmvps.com/blogs/spywaresucks...16/966697.aspx)
>> your questions answered: printing does not work via ie7 on vista
>>
>>
>> --
>> LeeTutor
>>
>> If this answer has been of help to you, then please add to my Reputation
>> by clicking on the middle icon at the top right. :geek:
>

Sorry... not sure what that is.
IE7 merely says it's closing down, and that's it. Is there a place to go see
what it really did?
Nearly all references to the problem seem to relate to this AVG program
(that we don't have).

My computer is unaffected, but her's (working through mine to get to the
printer) can print from any program except IE7.


"zachd [MSFT]" <> wrote in message
news:FA0A4752-A754-438E-8781-...
>
> What's the fault bucket-
> http://zachd.com/pss/pss.html#bucket
> for the crash?
>
> --
> Speaking for myself only.
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
> --
> "Boink" <> wrote in message
> newsA98F3E1-A70E-446B-AF5E-...
>> Tried some more and looked at these links. Looks like this is a
>> well-documented problem. Still, no luck. I'm not running AVG (oh, by the
>> way, my computer with Vista Home Premium prints find to this same
>> printer).
>>
>> "LeeTutor" <> wrote in message
>> news:...
>>>
>>> It could be an add-on that is messing things up. Have you tried it with
>>> Internet Explorer (No Add-ons), which you will find on your Start Menu
>>> under All Programs -> Accessories -> System Tools. If this works, then
>>> you can troubleshoot your normal IE connections by selecting Tools menu
>>> -> Manage Add-ons -> Enable or disable Add-ons.
>>> Another possibility you've already tried: right click internet
>>> explorer icon and choose run as Administrator. I have also seen some
>>> pages on the web saying that disabling protected mode under the Security
>>> tab of Internet Options will work.
>>> What with all the times I have seen this question come up in the
>>> Vistax64 zone recently, I decided to google it some more, and found this
>>> interesting page, which seems to blame the use of Grisoft's AVG Free
>>> version 8 of their antivirus program:
>>> http://www.vistax64.com/vista-print-...ble-print.html
>>> Here's another page that might have your answer:
>>> 'your questions answered: printing does not work via ie7 on vista -
>>> Spyware Sucks'
>>> (http://msmvps.com/blogs/spywaresucks...16/966697.aspx)
>>> your questions answered: printing does not work via ie7 on vista
>>>
>>>
>>> --
>>> LeeTutor
>>>
>>> If this answer has been of help to you, then please add to my Reputation
>>> by clicking on the middle icon at the top right. :geek:
>>
>

Yes, there's a place to go see what it really did - the link I pointed you
to shows how to look it up in the Problem Reports and Solutions control
panel.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"Boink" <> wrote in message
news:00DD7003-FA8F-4A76-9FA3-...
> Sorry... not sure what that is.
> IE7 merely says it's closing down, and that's it. Is there a place to go
> see what it really did?
> Nearly all references to the problem seem to relate to this AVG program
> (that we don't have).
>
> My computer is unaffected, but her's (working through mine to get to the
> printer) can print from any program except IE7.
>
>
> "zachd [MSFT]" <> wrote in message
> news:FA0A4752-A754-438E-8781-...
>>
>> What's the fault bucket-
>> http://zachd.com/pss/pss.html#bucket
>> for the crash?
>>
>> --
>> Speaking for myself only.
>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>> "Boink" <> wrote in message
>> newsA98F3E1-A70E-446B-AF5E-...
>>> Tried some more and looked at these links. Looks like this is a
>>> well-documented problem. Still, no luck. I'm not running AVG (oh, by the
>>> way, my computer with Vista Home Premium prints find to this same
>>> printer).
>>>
>>> "LeeTutor" <> wrote in message
>>> news:...
>>>>
>>>> It could be an add-on that is messing things up. Have you tried it
>>>> with
>>>> Internet Explorer (No Add-ons), which you will find on your Start Menu
>>>> under All Programs -> Accessories -> System Tools. If this works, then
>>>> you can troubleshoot your normal IE connections by selecting Tools menu
>>>> -> Manage Add-ons -> Enable or disable Add-ons.
>>>> Another possibility you've already tried: right click internet
>>>> explorer icon and choose run as Administrator. I have also seen some
>>>> pages on the web saying that disabling protected mode under the
>>>> Security
>>>> tab of Internet Options will work.
>>>> What with all the times I have seen this question come up in the
>>>> Vistax64 zone recently, I decided to google it some more, and found
>>>> this
>>>> interesting page, which seems to blame the use of Grisoft's AVG Free
>>>> version 8 of their antivirus program:
>>>> http://www.vistax64.com/vista-print-...ble-print.html
>>>> Here's another page that might have your answer:
>>>> 'your questions answered: printing does not work via ie7 on vista -
>>>> Spyware Sucks'
>>>> (http://msmvps.com/blogs/spywaresucks...16/966697.aspx)
>>>> your questions answered: printing does not work via ie7 on vista
>>>>
>>>>
>>>> --
>>>> LeeTutor
>>>>
>>>> If this answer has been of help to you, then please add to my
>>>> Reputation
>>>> by clicking on the middle icon at the top right. :geek:
>>>
>>
>

OK... thanks, all I inititally saw was stuff on WMP.

"zachd [MSFT]" <> wrote in message
news:%...
>
> Yes, there's a place to go see what it really did - the link I pointed you
> to shows how to look it up in the Problem Reports and Solutions control
> panel.
>
> --
> Speaking for myself only.
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
> --
> "Boink" <> wrote in message
> news:00DD7003-FA8F-4A76-9FA3-...
>> Sorry... not sure what that is.
>> IE7 merely says it's closing down, and that's it. Is there a place to go
>> see what it really did?
>> Nearly all references to the problem seem to relate to this AVG program
>> (that we don't have).
>>
>> My computer is unaffected, but her's (working through mine to get to the
>> printer) can print from any program except IE7.
>>
>>
>> "zachd [MSFT]" <> wrote in message
>> news:FA0A4752-A754-438E-8781-...
>>>
>>> What's the fault bucket-
>>> http://zachd.com/pss/pss.html#bucket
>>> for the crash?
>>>
>>> --
>>> Speaking for myself only.
>>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>>> This posting is provided "AS IS" with no warranties, and confers no
>>> rights.
>>> --
>>> "Boink" <> wrote in message
>>> newsA98F3E1-A70E-446B-AF5E-...
>>>> Tried some more and looked at these links. Looks like this is a
>>>> well-documented problem. Still, no luck. I'm not running AVG (oh, by
>>>> the way, my computer with Vista Home Premium prints find to this same
>>>> printer).
>>>>
>>>> "LeeTutor" <> wrote in message
>>>> news:...
>>>>>
>>>>> It could be an add-on that is messing things up. Have you tried it
>>>>> with
>>>>> Internet Explorer (No Add-ons), which you will find on your Start Menu
>>>>> under All Programs -> Accessories -> System Tools. If this works,
>>>>> then
>>>>> you can troubleshoot your normal IE connections by selecting Tools
>>>>> menu
>>>>> -> Manage Add-ons -> Enable or disable Add-ons.
>>>>> Another possibility you've already tried: right click internet
>>>>> explorer icon and choose run as Administrator. I have also seen some
>>>>> pages on the web saying that disabling protected mode under the
>>>>> Security
>>>>> tab of Internet Options will work.
>>>>> What with all the times I have seen this question come up in the
>>>>> Vistax64 zone recently, I decided to google it some more, and found
>>>>> this
>>>>> interesting page, which seems to blame the use of Grisoft's AVG Free
>>>>> version 8 of their antivirus program:
>>>>> http://www.vistax64.com/vista-print-...ble-print.html
>>>>> Here's another page that might have your answer:
>>>>> 'your questions answered: printing does not work via ie7 on vista -
>>>>> Spyware Sucks'
>>>>> (http://msmvps.com/blogs/spywaresucks...16/966697.aspx)
>>>>> your questions answered: printing does not work via ie7 on vista
>>>>>
>>>>>
>>>>> --
>>>>> LeeTutor
>>>>>
>>>>> If this answer has been of help to you, then please add to my
>>>>> Reputation
>>>>> by clicking on the middle icon at the top right. :geek:
>>>>
>>>
>>
>
>

I checked the problem and it went out to look for a solution and nothing was
found.
The problem was posted as:

Problem Event Name: APPCRASH

Application Name: iexplore.exe

Application Version: 7.0.6001.18000

Application Timestamp: 47918f11

Fault Module Name: ntdll.dll

Fault Module Version: 6.0.6001.18000

Fault Module Timestamp: 4791a7a6

Exception Code: c0000005

Exception Offset: 000658c8

OS Version: 6.0.6001.2.1.0.768.3

Locale ID: 1033

Additional Information 1: fd00

Additional Information 2: ea6f5fe8924aaa756324d57f87834160

Additional Information 3: fd00

Additional Information 4: ea6f5fe8924aaa756324d57f87834160




"Boink" <> wrote in message
news:61826279-68D1-4E3C-B8E4-...
> OK... thanks, all I inititally saw was stuff on WMP.
>
> "zachd [MSFT]" <> wrote in message
> news:%...
>>
>> Yes, there's a place to go see what it really did - the link I pointed
>> you to shows how to look it up in the Problem Reports and Solutions
>> control panel.
>>
>> --
>> Speaking for myself only.
>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>> "Boink" <> wrote in message
>> news:00DD7003-FA8F-4A76-9FA3-...
>>> Sorry... not sure what that is.
>>> IE7 merely says it's closing down, and that's it. Is there a place to go
>>> see what it really did?
>>> Nearly all references to the problem seem to relate to this AVG program
>>> (that we don't have).
>>>
>>> My computer is unaffected, but her's (working through mine to get to the
>>> printer) can print from any program except IE7.
>>>
>>>
>>> "zachd [MSFT]" <> wrote in message
>>> news:FA0A4752-A754-438E-8781-...
>>>>
>>>> What's the fault bucket-
>>>> http://zachd.com/pss/pss.html#bucket
>>>> for the crash?
>>>>
>>>> --
>>>> Speaking for myself only.
>>>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>> rights.
>>>> --
>>>> "Boink" <> wrote in message
>>>> newsA98F3E1-A70E-446B-AF5E-...
>>>>> Tried some more and looked at these links. Looks like this is a
>>>>> well-documented problem. Still, no luck. I'm not running AVG (oh, by
>>>>> the way, my computer with Vista Home Premium prints find to this same
>>>>> printer).
>>>>>
>>>>> "LeeTutor" <> wrote in message
>>>>> news:...
>>>>>>
>>>>>> It could be an add-on that is messing things up. Have you tried it
>>>>>> with
>>>>>> Internet Explorer (No Add-ons), which you will find on your Start
>>>>>> Menu
>>>>>> under All Programs -> Accessories -> System Tools. If this works,
>>>>>> then
>>>>>> you can troubleshoot your normal IE connections by selecting Tools
>>>>>> menu
>>>>>> -> Manage Add-ons -> Enable or disable Add-ons.
>>>>>> Another possibility you've already tried: right click internet
>>>>>> explorer icon and choose run as Administrator. I have also seen some
>>>>>> pages on the web saying that disabling protected mode under the
>>>>>> Security
>>>>>> tab of Internet Options will work.
>>>>>> What with all the times I have seen this question come up in the
>>>>>> Vistax64 zone recently, I decided to google it some more, and found
>>>>>> this
>>>>>> interesting page, which seems to blame the use of Grisoft's AVG Free
>>>>>> version 8 of their antivirus program:
>>>>>> http://www.vistax64.com/vista-print-...ble-print.html
>>>>>> Here's another page that might have your answer:
>>>>>> 'your questions answered: printing does not work via ie7 on vista -
>>>>>> Spyware Sucks'
>>>>>> (http://msmvps.com/blogs/spywaresucks...16/966697.aspx)
>>>>>> your questions answered: printing does not work via ie7 on vista
>>>>>>
>>>>>>
>>>>>> --
>>>>>> LeeTutor
>>>>>>
>>>>>> If this answer has been of help to you, then please add to my
>>>>>> Reputation
>>>>>> by clicking on the middle icon at the top right. :geek:
>>>>>
>>>>
>>>
>>
>>
>