Shame that I got no replies on this crucial issue. However, through TechGuys
(
http://forums.techguy.org) I got a reply that worked, so I will take the
time to let future problem folk know what fixed it.
I went to system tools and opened IE in safe mode. After that it worked
whether in safe mode or not.
Don in Tucson
AizA
"AizAizA" wrote:
> Good day and thank you for reviewing this post.
>
> I was installing a new HP computer with Vista Home Premium today. It was
> going very well. IE7 was working; even did some downloads.
>
> I then installed a Canon 8300F scanner, which installed fine with the
> accompanying disk. Then I went to install the Canon software .. and here is
> where I think I caused my own problem .. it told me there might be problems,
> so I installed it anyway, expecting that if there were issues the install
> would not have completed ... well it completed and I even ran the Canoscan
> software and did some scans. So far, so good, I thought.
>
> But then IE would not even turn on ... when I clicked the blue E, it
> IMMEDIATELY went to a small Program not Woroking window and then said that it
> would contact me if a solution was found.
>
> Uh-oh. So I immediately went in an uninstalled each of the Canon programs,
> including the driver itself.
>
> No change.
>
> Then i went to do a system restore to a point before the Canon install ...
> it seemed to restore fine until it rebooted and then it told me there was an
> error and it could not restore (Great, restore is so I can recover FROM
> errors!!! LOL). I tried system restore again just in case I did something
> wrong, and it gave me the same error.
>
> SO I installed Mozilla and downloaded the Vista driver for the scanner and
> the Vista-ready software and installed them. Scanner works fine.
>
> Now here is where it gets weird ... I did some research on IE7 and Vista and
> was directed to the RESTORE option in EI7 properties. I did the restore and
> voila! I got IE7 to come up ... that screen with the "Save System
> Properties" that IE7 gives you when it is new came up and then it switched
> immediately to the default home page of HP-AOL. I tried hitting the back
> arrow and it would give me that screen again, but before i could even hit a
> button it jumped to the HP-AOL home page.
>
> Problem solved, right? Not even! While this window was up and I was
> surfing, I hit the blue E again... you guessed it, it went directly to the
> error screen for IE saying there was a problem ... while I am looking right
> at another IE7 window in front of me.
>
> I closed the window I had up and hit the blue e. Error again.
>
> I went to IE properties and hit Restore and again I get a crisp IE7 window
> (With the aforementioned "save" screen followed by the HP-AOL screen)
>
> Hit blue e, or close that window and I get the program error again.
>
> I repeated this process 10 times just to make sure this was a solid symptom.
> I could even use tabs while I had the IE7 window open. I just could not
> open a new one or another one.
>
> I have given you all the symptoms and when the error occured. PLEASE help
> point me in the right direction. I will not see this machine again until
> Friday afternoon, so I am limited in whatever tests I can try until then.
>
> Thank you so very much for your time and expertise.
>
> Don in Tucson
> AizA
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