IE8 installs on XP but does not work.

I installed IE8 on my XP service pack 3 system. Everything installed ok,
however, as soon as I click on the IE icon (new or old icon), nothing
happens. I tried 2 clean installs from the Microsoft update site, both times,
same problem. I'm running Norton 360 V2.0 (everything up to date, add-on pack
not yet installed). Assisstance would be appriciated. Much thanks.

X-post to IEGeneral newsgroup

Did you (a) disable Norton AntiVirus, the Norton firewall & any/all Norton
Add-ons and then (b) enable the Windows Firewall (c) prior to installing
and/or uninstalling IE8?

Is your N360 subscription still current? Are you aware that only N360 v3.x
is IE8-compatible?

HOW TO solve IE8 installation problems
http://support.microsoft.com/kb/949220

No-charge support for Internet Explorer 8 installation, set-up and usage
(only) is available via the phone based on your locale through 31 December
2009. Customers must be running Windows XP or Windows Vista in a non-domain
environment.
=> US & CA Residents: 1-866-234-6020
=> Other locales: https://support.microsoft.com/oas/de...px?&prid=13043

My personal recommendations include:

=> Install IE8 manually, not via Windows Update/Automatic Updates!!

=> Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live)
and third-party Windows Themes before installing IE8.

=> Close all open applications (i.e., anything with a taskbar icon) before
installing or uninstalling IE8.

=> I would strongly recommend disabling your anti-virus application and any
anti-spyware application's "system protections" (other than Defender's)
before installing (or uninstalling) an IE upgrade. If you're running a
third-party firewall, I would recommend disabling it and then enabling the
Windows Firewall before installing (or uninstalling) an IE upgrade.

=> Create a Restore Point manually before installing IE8.

=> Reboot twice after installing or uninstalling IE8.

=> For best chance of success with IE8, make certain that your anti-virus
application, any anti-spyware applications (other than Defender), and your
third-party firewall (if any) are supported in IE8 Final before you decide
install it.
--
IE-specific newsgroup:
news://msnews.microsoft.com/microsof...plorer.general

~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


EtherStreams wrote:
> I installed IE8 on my XP service pack 3 system. Everything installed ok,
> however, as soon as I click on the IE icon (new or old icon), nothing
> happens. I tried 2 clean installs from the Microsoft update site, both
> times, same problem. I'm running Norton 360 V2.0 (everything up to date,
> add-on pack not yet installed). Assisstance would be appriciated. Much
> thanks.

Those with IE7- and/or IE8-specific questions or comments
can post to and seek support in IE General newsgroup:
microsoft.public.internetexplorer.general

On the web:
<http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.internetexplorer. general>

In your newsreader:
news://msnews.microsoft.com/microsof...plorer.general
--

"EtherStreams" wrote:

> I installed IE8 on my XP service pack 3 system. Everything installed ok,
> however, as soon as I click on the IE icon (new or old icon), nothing
> happens. I tried 2 clean installs from the Microsoft update site, both times,
> same problem. I'm running Norton 360 V2.0 (everything up to date, add-on pack
> not yet installed). Assisstance would be appriciated. Much thanks.

Thanks guys for all the info. I'll watch out for it. BTW, I meant no offense
with my previous statement. I just thought that seeing IE8 was newer, I was
thinking the creators would have kept older firewalls in mind. But your point
of view that it is 360 that does not recongnize it, is a good point of view.
As for my IE7 being buggy, I did not figure it was relevant. I'm running a
pretty sweet computer and just figured it had bugs (figured from an update).
Once again, I meant no offense.

"PA Bear [MS MVP]" wrote:

> It's up to Symantec to offer applications which are compatible with Windows
> (and IE) versions, not the other way around. Contact Symantec Support: N360
> v3.x is a free upgrade (assuming your N360 v2.x subscription is current).
>
> Or start here:
> http://www.symantec.com/home_homeoff...t.jsp?site=nuc
>
> NB: Instead of upgrading, I'd recommend (1) uninstalling N360 v2.x, (2)
> running the Norton Removal Tool*, and then (3) doing a clean install of N360
> 3.x.
>
> PS: I agree with my colleague Shenan: Upgrading (e.g., from IE7 to IE8) in
> hopes of fixing an existing problem is seldom a wise thing to do (and you
> should have included that info in your first post).
>
> ===========
> * See
> http://service1.symantec.com/SUPPORT...05033108162039
> --
> ~PA Bear
>
> EtherStreams wrote:
> > WOW!! IE8 does not support Norton 360V2.0. I'm screwed. Why would
> > Microsoft
> > create an IE that was not compatable with a firewall? I must say that, I
> > expirience so many "Errors" and "Crashes" with IE7, that I was really
> > looking forward to the possibility of an IE that worked. Do you know if
> > Microsoft will address this, or will they be leaving us to fend for
> > ourselves?
> >
> > "PA Bear [MS MVP]" wrote:
> >> X-post to IEGeneral newsgroup
> >>
> >> Did you (a) disable Norton AntiVirus, the Norton firewall & any/all
> >> Norton
> >> Add-ons and then (b) enable the Windows Firewall (c) prior to installing
> >> and/or uninstalling IE8?
> >>
> >> Is your N360 subscription still current? Are you aware that only N360
> >> v3.x
> >> is IE8-compatible?
> >>
> >> HOW TO solve IE8 installation problems
> >> http://support.microsoft.com/kb/949220
> >>
> >> No-charge support for Internet Explorer 8 installation, set-up and usage
> >> (only) is available via the phone based on your locale through 31
> >> December
> >> 2009. Customers must be running Windows XP or Windows Vista in a
> >> non-domain
> >> environment.
> >> => US & CA Residents: 1-866-234-6020
> >> => Other locales:
> >> https://support.microsoft.com/oas/de...px?&prid=13043
> >>
> >> My personal recommendations include:
> >>
> >> => Install IE8 manually, not via Windows Update/Automatic Updates!!
> >>
> >> => Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live)
> >> and third-party Windows Themes before installing IE8.
> >>
> >> => Close all open applications (i.e., anything with a taskbar icon)
> >> before
> >> installing or uninstalling IE8.
> >>
> >> => I would strongly recommend disabling your anti-virus application and
> >> any
> >> anti-spyware application's "system protections" (other than Defender's)
> >> before installing (or uninstalling) an IE upgrade. If you're running a
> >> third-party firewall, I would recommend disabling it and then enabling
> >> the
> >> Windows Firewall before installing (or uninstalling) an IE upgrade.
> >>
> >> => Create a Restore Point manually before installing IE8.
> >>
> >> => Reboot twice after installing or uninstalling IE8.
> >>
> >> => For best chance of success with IE8, make certain that your anti-virus
> >> application, any anti-spyware applications (other than Defender), and
> >> your
> >> third-party firewall (if any) are supported in IE8 Final before you
> >> decide
> >> install it.
> >> --
> >> IE-specific newsgroup:
> >> news://msnews.microsoft.com/microsof...plorer.general
> >>
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>
> >>
> >> EtherStreams wrote:
> >>> I installed IE8 on my XP service pack 3 system. Everything installed ok,
> >>> however, as soon as I click on the IE icon (new or old icon), nothing
> >>> happens. I tried 2 clean installs from the Microsoft update site, both
> >>> times, same problem. I'm running Norton 360 V2.0 (everything up to date,
> >>> add-on pack not yet installed). Assisstance would be appriciated. Much
> >>> thanks.
>
>