Incoming mails lost in Windows Mail

Hi guys,

I am using ver. 6.0.6000.16386 (vista_rtm.061101-2205).
I have just had a test done and noticed that on my webmail from my provider
there are 7 messages in the inbox. But when I download to Windows Mail, only
4 of the 7 actually come in!!?

Is there a known bug or something (e.g. problem with the junkfilter?)
There is no set rule from this sender and I have suspected since this
several weeks now, so I would have noticed if a rule had misplaced them. Is
there a logfile or something to look back on or a freeware tool I could
download for diagnostics?

This is my last resort, otherwise I'll have to download thunderbird and
neglect this unreliable Windows Mail programm...

Cheers, Burton

Perhaps there is an issue with that 5th email, corrupt or very large. Try
deleting that one email from your webmail service and see if the other two
come on down.


"Burton" <> wrote in message
news:E50E2BCA-2D5D-4F37-A02C-...
> Hi guys,
>
> I am using ver. 6.0.6000.16386 (vista_rtm.061101-2205).
> I have just had a test done and noticed that on my webmail from my
> provider there are 7 messages in the inbox. But when I download to Windows
> Mail, only 4 of the 7 actually come in!!?
>
> Is there a known bug or something (e.g. problem with the junkfilter?)
> There is no set rule from this sender and I have suspected since this
> several weeks now, so I would have noticed if a rule had misplaced them.
> Is there a logfile or something to look back on or a freeware tool I could
> download for diagnostics?
>
> This is my last resort, otherwise I'll have to download thunderbird and
> neglect this unreliable Windows Mail programm...
>
> Cheers, Burton

No it wasnt large, I saw it in the webmail it was just a simple text file.
The strange this was though, that she sent me the 7 emails again and it was
exactly those 4 that came again and the same were missing on the 2nd trial.

Cya later...

"slk759" <> schrieb im Newsbeitrag
news:OUIEwC$...
> Perhaps there is an issue with that 5th email, corrupt or very large. Try
> deleting that one email from your webmail service and see if the other two
> come on down.
>
>
> "Burton" <> wrote in message
> news:E50E2BCA-2D5D-4F37-A02C-...
>> Hi guys,
>>
>> I am using ver. 6.0.6000.16386 (vista_rtm.061101-2205).
>> I have just had a test done and noticed that on my webmail from my
>> provider there are 7 messages in the inbox. But when I download to
>> Windows Mail, only 4 of the 7 actually come in!!?
>>
>> Is there a known bug or something (e.g. problem with the junkfilter?)
>> There is no set rule from this sender and I have suspected since this
>> several weeks now, so I would have noticed if a rule had misplaced them.
>> Is there a logfile or something to look back on or a freeware tool I
>> could download for diagnostics?
>>
>> This is my last resort, otherwise I'll have to download thunderbird and
>> neglect this unreliable Windows Mail programm...
>>
>> Cheers, Burton
>

I always read everything that's posted here. I saw your earlier post but could
not come up with a response worth posting.
When only 4 of 7 messages download, that is usually due to a 'stuck' or
corrupted email on the server, but that is always accompanied by a time-out
error message. Since you did not mention any error message, I figured it
had to be something else.
Do the same 4 messages download everytime you connect with the server?

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/def...le/vandermolen


"Burton" <> wrote in message news:24C20B2F-A388-49F5-B0AB-...
Thanks Kerianne but I'm new to this, how can I reach him?
"Kerianne" <-@-.com> schrieb im Newsbeitrag news5F2BA36-B441-4108-82AE-...
there could be a corrupt file, but ask Gary VanderMullen. He'll Know!!!
"Burton" <> wrote in message news:E50E2BCA-2D5D-4F37-A02C-...
Hi guys,

I am using ver. 6.0.6000.16386 (vista_rtm.061101-2205).
I have just had a test done and noticed that on my webmail from my provider
there are 7 messages in the inbox. But when I download to Windows Mail, only
4 of the 7 actually come in!!?

Is there a known bug or something (e.g. problem with the junkfilter?)
There is no set rule from this sender and I have suspected since this
several weeks now, so I would have noticed if a rule had misplaced them. Is
there a logfile or something to look back on or a freeware tool I could
download for diagnostics?

This is my last resort, otherwise I'll have to download thunderbird and
neglect this unreliable Windows Mail programm...

Cheers, Burton

So, did you try deleting the 5th one from your webmail access ? If there is
something wrong with that one, it is possible the other two will download
just fine once you get rid of #5 . . . . . .

You may have to live without email #5. Unless she can recreate a new email
with that info and resend it to you - and depending on what's in it (an
attachment or something that may be corrupt) - it may still cause issues on
your end if created new and resent.



"Burton" <> wrote in message
news:uTJtEQ$...
>
> No it wasnt large, I saw it in the webmail it was just a simple text file.
> The strange this was though, that she sent me the 7 emails again and it
> was exactly those 4 that came again and the same were missing on the 2nd
> trial.
>
> Cya later...
>
> "slk759" <> schrieb im Newsbeitrag
> news:OUIEwC$...
>> Perhaps there is an issue with that 5th email, corrupt or very large.
>> Try deleting that one email from your webmail service and see if the
>> other two come on down.
>>
>>
>> "Burton" <> wrote in message
>> news:E50E2BCA-2D5D-4F37-A02C-...
>>> Hi guys,
>>>
>>> I am using ver. 6.0.6000.16386 (vista_rtm.061101-2205).
>>> I have just had a test done and noticed that on my webmail from my
>>> provider there are 7 messages in the inbox. But when I download to
>>> Windows Mail, only 4 of the 7 actually come in!!?
>>>
>>> Is there a known bug or something (e.g. problem with the junkfilter?)
>>> There is no set rule from this sender and I have suspected since this
>>> several weeks now, so I would have noticed if a rule had misplaced them.
>>> Is there a logfile or something to look back on or a freeware tool I
>>> could download for diagnostics?
>>>
>>> This is my last resort, otherwise I'll have to download thunderbird and
>>> neglect this unreliable Windows Mail programm...
>>>
>>> Cheers, Burton
>>
>

Yes, as said the person sent me the messages she sent me in the last few
weeks twice, and both times it was the same 4 messages that came and the
same 3 that got lost.
I think Kerianne was on the right track by thinking it could be corrupt.

Whats the best way to reinstall Windows Mail (do I have the latest version?)
and will all my folders and emails be kept if reinstalled?
What about the rules I have, will they be lost? Maybe try a repair function
first?


"Gary VanderMolen (MVP)" <> schrieb im Newsbeitrag
news:OFi3YX$...
I always read everything that's posted here. I saw your earlier post but
could
not come up with a response worth posting.
When only 4 of 7 messages download, that is usually due to a 'stuck' or
corrupted email on the server, but that is always accompanied by a time-out
error message. Since you did not mention any error message, I figured it
had to be something else.
Do the same 4 messages download everytime you connect with the server?

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/def...le/vandermolen


"Burton" <> wrote in message
news:24C20B2F-A388-49F5-B0AB-...
Thanks Kerianne but I'm new to this, how can I reach him?
"Kerianne" <-@-.com> schrieb im Newsbeitrag
news5F2BA36-B441-4108-82AE-...
there could be a corrupt file, but ask Gary VanderMullen. He'll Know!!!
"Burton" <> wrote in message
news:E50E2BCA-2D5D-4F37-A02C-...
Hi guys,

I am using ver. 6.0.6000.16386 (vista_rtm.061101-2205).
I have just had a test done and noticed that on my webmail from my provider
there are 7 messages in the inbox. But when I download to Windows Mail, only
4 of the 7 actually come in!!?

Is there a known bug or something (e.g. problem with the junkfilter?)
There is no set rule from this sender and I have suspected since this
several weeks now, so I would have noticed if a rule had misplaced them. Is
there a logfile or something to look back on or a freeware tool I could
download for diagnostics?

This is my last resort, otherwise I'll have to download thunderbird and
neglect this unreliable Windows Mail programm...

Cheers, Burton

Try compacting and repairing the database using my Windows Mail Utility
(www.oehelp.com/WMUtil/). That will fix the message counter if it is the
issue. Otherwise, you can try removing the mail account, closing and
reopening WinMail and then add the mail account back again. Also ensure
that some 3rd party program is not interfering (see point 3 here:
www.oehelp.com/OETips.aspx#3).

steve

"Burton" <> wrote in message
news:AFCE4367-44FA-48BB-82C0-...
>
>
> Yes, as said the person sent me the messages she sent me in the last few
> weeks twice, and both times it was the same 4 messages that came and the
> same 3 that got lost.
> I think Kerianne was on the right track by thinking it could be corrupt.
>
> Whats the best way to reinstall Windows Mail (do I have the latest
> version?) and will all my folders and emails be kept if reinstalled?
> What about the rules I have, will they be lost? Maybe try a repair
> function first?
>
>
> "Gary VanderMolen (MVP)" <> schrieb im Newsbeitrag
> news:OFi3YX$...
> I always read everything that's posted here. I saw your earlier post but
> could
> not come up with a response worth posting.
> When only 4 of 7 messages download, that is usually due to a 'stuck' or
> corrupted email on the server, but that is always accompanied by a
> time-out
> error message. Since you did not mention any error message, I figured it
> had to be something else.
> Do the same 4 messages download everytime you connect with the server?
>
> --
> Gary VanderMolen, Microsoft MVP (Mail)
> http://mvp.support.microsoft.com/def...le/vandermolen
>
>
> "Burton" <> wrote in message
> news:24C20B2F-A388-49F5-B0AB-...
> Thanks Kerianne but I'm new to this, how can I reach him?
> "Kerianne" <-@-.com> schrieb im Newsbeitrag
> news5F2BA36-B441-4108-82AE-...
> there could be a corrupt file, but ask Gary VanderMullen. He'll Know!!!
> "Burton" <> wrote in message
> news:E50E2BCA-2D5D-4F37-A02C-...
> Hi guys,
>
> I am using ver. 6.0.6000.16386 (vista_rtm.061101-2205).
> I have just had a test done and noticed that on my webmail from my
> provider
> there are 7 messages in the inbox. But when I download to Windows Mail,
> only
> 4 of the 7 actually come in!!?
>
> Is there a known bug or something (e.g. problem with the junkfilter?)
> There is no set rule from this sender and I have suspected since this
> several weeks now, so I would have noticed if a rule had misplaced them.
> Is
> there a logfile or something to look back on or a freeware tool I could
> download for diagnostics?
>
> This is my last resort, otherwise I'll have to download thunderbird and
> neglect this unreliable Windows Mail programm...
>
> Cheers, Burton

No it was just an example.

I seem to be losing several emails, also from different senders, since the
past few weeks.
What about the solutions I thought that may help... ?

"slk759" <> schrieb im Newsbeitrag
news:u%23PBd6$...
> So, did you try deleting the 5th one from your webmail access ? If there
> is something wrong with that one, it is possible the other two will
> download just fine once you get rid of #5 . . . . . .
>
> You may have to live without email #5. Unless she can recreate a new
> email with that info and resend it to you - and depending on what's in it
> (an attachment or something that may be corrupt) - it may still cause
> issues on your end if created new and resent.
>
>
>
> "Burton" <> wrote in message
> news:uTJtEQ$...
>>
>> No it wasnt large, I saw it in the webmail it was just a simple text
>> file.
>> The strange this was though, that she sent me the 7 emails again and it
>> was exactly those 4 that came again and the same were missing on the 2nd
>> trial.
>>
>> Cya later...
>>
>> "slk759" <> schrieb im Newsbeitrag
>> news:OUIEwC$...
>>> Perhaps there is an issue with that 5th email, corrupt or very large.
>>> Try deleting that one email from your webmail service and see if the
>>> other two come on down.
>>>
>>>
>>> "Burton" <> wrote in message
>>> news:E50E2BCA-2D5D-4F37-A02C-...
>>>> Hi guys,
>>>>
>>>> I am using ver. 6.0.6000.16386 (vista_rtm.061101-2205).
>>>> I have just had a test done and noticed that on my webmail from my
>>>> provider there are 7 messages in the inbox. But when I download to
>>>> Windows Mail, only 4 of the 7 actually come in!!?
>>>>
>>>> Is there a known bug or something (e.g. problem with the junkfilter?)
>>>> There is no set rule from this sender and I have suspected since this
>>>> several weeks now, so I would have noticed if a rule had misplaced
>>>> them. Is there a logfile or something to look back on or a freeware
>>>> tool I could download for diagnostics?
>>>>
>>>> This is my last resort, otherwise I'll have to download thunderbird and
>>>> neglect this unreliable Windows Mail programm...
>>>>
>>>> Cheers, Burton
>>>
>>

Okay, so delete the offending email - whatever number it is . . . . . .

Now you say you are "losing several emails - multiple senders" which was not
part of the original complaint that I recall . . . . . . are they lost - or
interfering with download?

Try Steve Cochran's utility he just mentioned. Many users report success
with it.



"Burton" <> wrote in message
news:28A5A990-F068-44EE-A42F-...
>
> No it was just an example.
>
> I seem to be losing several emails, also from different senders, since the
> past few weeks.
> What about the solutions I thought that may help... ?
>
> "slk759" <> schrieb im Newsbeitrag
> news:u%23PBd6$...
>> So, did you try deleting the 5th one from your webmail access ? If there
>> is something wrong with that one, it is possible the other two will
>> download just fine once you get rid of #5 . . . . . .
>>
>> You may have to live without email #5. Unless she can recreate a new
>> email with that info and resend it to you - and depending on what's in it
>> (an attachment or something that may be corrupt) - it may still cause
>> issues on your end if created new and resent.
>>
>>
>>
>> "Burton" <> wrote in message
>> news:uTJtEQ$...
>>>
>>> No it wasnt large, I saw it in the webmail it was just a simple text
>>> file.
>>> The strange this was though, that she sent me the 7 emails again and it
>>> was exactly those 4 that came again and the same were missing on the 2nd
>>> trial.
>>>
>>> Cya later...
>>>
>>> "slk759" <> schrieb im Newsbeitrag
>>> news:OUIEwC$...
>>>> Perhaps there is an issue with that 5th email, corrupt or very large.
>>>> Try deleting that one email from your webmail service and see if the
>>>> other two come on down.
>>>>
>>>>
>>>> "Burton" <> wrote in message
>>>> news:E50E2BCA-2D5D-4F37-A02C-...
>>>>> Hi guys,
>>>>>
>>>>> I am using ver. 6.0.6000.16386 (vista_rtm.061101-2205).
>>>>> I have just had a test done and noticed that on my webmail from my
>>>>> provider there are 7 messages in the inbox. But when I download to
>>>>> Windows Mail, only 4 of the 7 actually come in!!?
>>>>>
>>>>> Is there a known bug or something (e.g. problem with the junkfilter?)
>>>>> There is no set rule from this sender and I have suspected since this
>>>>> several weeks now, so I would have noticed if a rule had misplaced
>>>>> them. Is there a logfile or something to look back on or a freeware
>>>>> tool I could download for diagnostics?
>>>>>
>>>>> This is my last resort, otherwise I'll have to download thunderbird
>>>>> and neglect this unreliable Windows Mail programm...
>>>>>
>>>>> Cheers, Burton
>>>>
>>>
>

In the three years I have worked this newsgroup, I don't recall
seeing reports of the particular symptom you are seeing.
Windows Mail either works or it doesn't, and when it doesn't
the cause is wrong settings or a non-compatible antivirus.

There is no built-in repair function, and Windows Mail can't be
reinstalled without reinstalling all of Vista. A corrupt message
database can be repaired by using Steve's utility, WMUtil:
http://www.oehelp.com/WMUtil

If still no improvement, I recommend upgrading to Windows
Live Mail: http://download.live.com/wlmail
It will automatically import all your WM settings, accounts,
rules and emails.

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/def...le/vandermolen


"Burton" <> wrote in message news:AFCE4367-44FA-48BB-82C0-...
>
>
> Yes, as said the person sent me the messages she sent me in the last few
> weeks twice, and both times it was the same 4 messages that came and the
> same 3 that got lost.
> I think Kerianne was on the right track by thinking it could be corrupt.
>
> Whats the best way to reinstall Windows Mail (do I have the latest version?)
> and will all my folders and emails be kept if reinstalled?
> What about the rules I have, will they be lost? Maybe try a repair function
> first?
>
>
> "Gary VanderMolen (MVP)" <> schrieb im Newsbeitrag
> news:OFi3YX$...
> I always read everything that's posted here. I saw your earlier post but
> could
> not come up with a response worth posting.
> When only 4 of 7 messages download, that is usually due to a 'stuck' or
> corrupted email on the server, but that is always accompanied by a time-out
> error message. Since you did not mention any error message, I figured it
> had to be something else.
> Do the same 4 messages download everytime you connect with the server?
>
> --
> Gary VanderMolen, Microsoft MVP (Mail)
> http://mvp.support.microsoft.com/def...le/vandermolen
>
>
> "Burton" <> wrote in message
> news:24C20B2F-A388-49F5-B0AB-...
> Thanks Kerianne but I'm new to this, how can I reach him?
> "Kerianne" <-@-.com> schrieb im Newsbeitrag
> news5F2BA36-B441-4108-82AE-...
> there could be a corrupt file, but ask Gary VanderMullen. He'll Know!!!
> "Burton" <> wrote in message
> news:E50E2BCA-2D5D-4F37-A02C-...
> Hi guys,
>
> I am using ver. 6.0.6000.16386 (vista_rtm.061101-2205).
> I have just had a test done and noticed that on my webmail from my provider
> there are 7 messages in the inbox. But when I download to Windows Mail, only
> 4 of the 7 actually come in!!?
>
> Is there a known bug or something (e.g. problem with the junkfilter?)
> There is no set rule from this sender and I have suspected since this
> several weeks now, so I would have noticed if a rule had misplaced them. Is
> there a logfile or something to look back on or a freeware tool I could
> download for diagnostics?
>
> This is my last resort, otherwise I'll have to download thunderbird and
> neglect this unreliable Windows Mail programm...
>
> Cheers, Burton
>