Incorrect Password

My daughter got a new laptop for Christmas with Windows Vista - we went thru
the set up and now she can't sign on because of an incorrect password. I've
tried to create a password reset disk but I can't even get to the start
button to make the disk. Any suggestions?

I can see that more people than just me are having this problem today. I
just wanted to let everyone know that I got this to work but I had to
"restore to factory settings". After that it came up and I had to go thru
the entire set up again. It took me about 30 minutes, but at least she can
log on now.

"Leigh" wrote:

> My daughter got a new laptop for Christmas with Windows Vista - we went thru
> the set up and now she can't sign on because of an incorrect password. I've
> tried to create a password reset disk but I can't even get to the start
> button to make the disk. Any suggestions?