Ineternet Explorer Stops Working!

Hi,

I have two servers, both running Windows 2000 Small Business Server.

After routinely downloading the relavent Hotfixes from the Windows Update
website, I restarted to find that Internet Explorer stopped working from the
server computer.

All the client machines work, but I can no longer check the internet from
the server.

This is driving me mad!

Any suggestions please!!!!

Thanks

Andy
This is

Care to expand on "Internet Explorer stopped working" (e.g., IE doesn't
load, IE loads but doesn't connect, IE loads & connects but generate
errors)?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP

Andy wrote:
> I have two servers, both running Windows 2000 Small Business Server.
>
> After routinely downloading the relavent Hotfixes from the Windows Update
> website, I restarted to find that Internet Explorer stopped working from
> the server computer.
>
> All the client machines work, but I can no longer check the internet from
> the server.

Hi Pa Bear,

Thanks for the response.

Internet Explorer will open, but instead of immediately opening the home
page as one would expect it simply displays a white screen as it trys to load
the page. After about 30 seconds it says 'Page Cannot be Displayed.'

One thing I notice is that the progress bar of Explorer (bottom left of the
browser) where it would ordinarily tell you 'opening page www.google.co.uk'
now says says seems to display the IP address of the homepage.

I haven't touched the connection settings from before I installed the
updates so it can't be that!

Hope you can help!

Thanks

Andy

"PA Bear" wrote:

> Care to expand on "Internet Explorer stopped working" (e.g., IE doesn't
> load, IE loads but doesn't connect, IE loads & connects but generate
> errors)?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP
>
> Andy wrote:
> > I have two servers, both running Windows 2000 Small Business Server.
> >
> > After routinely downloading the relavent Hotfixes from the Windows Update
> > website, I restarted to find that Internet Explorer stopped working from
> > the server computer.
> >
> > All the client machines work, but I can no longer check the internet from
> > the server.
>
>

And this happens on both Win2K machines?

What "relevant Hotfixes from the Windows Update website" did you install
(e.g., Win2K SP4, Win2K SP4 Rollup 1) and when? Does uninstalling them
resolve the problem? Were they installed via
http://windowsupdate.microsoft.com or did you download the Hotfixes from the
Windows Update (or Windows) Catalog and install them manually?

How many users browse the internet with the Win2K machines? Is their use of
the browser restricted in any way? (Pondering whether hijackware/Trojanware
is the cause.)
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP


Andy wrote:
> Hi Pa Bear,
>
> Thanks for the response.
>
> Internet Explorer will open, but instead of immediately opening the home
> page as one would expect it simply displays a white screen as it trys to
> load the page. After about 30 seconds it says 'Page Cannot be Displayed.'
>
> One thing I notice is that the progress bar of Explorer (bottom left of
> the browser) where it would ordinarily tell you 'opening page
> www.google.co.uk' now says says seems to display the IP address of the
> homepage.
>
> I haven't touched the connection settings from before I installed the
> updates so it can't be that!
>
> "PA Bear" wrote:
> > Care to expand on "Internet Explorer stopped working" (e.g., IE doesn't
> > load, IE loads but doesn't connect, IE loads & connects but generate
> > errors)?
> > --
> > Andy wrote:
> > > I have two servers, both running Windows 2000 Small Business Server.
> > >
> > > After routinely downloading the relavent Hotfixes from the Windows
> > > Update website, I restarted to find that Internet Explorer stopped
> > > working from the server computer.
> > >
> > > All the client machines work, but I can no longer check the internet
> > > from the server.

Same thing happened to me. I installed Win XP and downloaded and installed
all critical updates, and after that IE stopped working in the exact same way
as Andy describes. I then installed Firefox and it works, as well as all
other internet apps too. I only use IE for Windows Update but now I can't
access any page at all. Is there a way to uninstall the updates? They don't
appear in the Add/Remove programs list. I'm clueless.

"PA Bear" wrote:

> And this happens on both Win2K machines?
>
> What "relevant Hotfixes from the Windows Update website" did you install
> (e.g., Win2K SP4, Win2K SP4 Rollup 1) and when? Does uninstalling them
> resolve the problem? Were they installed via
> http://windowsupdate.microsoft.com or did you download the Hotfixes from the
> Windows Update (or Windows) Catalog and install them manually?
>
> How many users browse the internet with the Win2K machines? Is their use of
> the browser restricted in any way? (Pondering whether hijackware/Trojanware
> is the cause.)
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP
>
>
> Andy wrote:
> > Hi Pa Bear,
> >
> > Thanks for the response.
> >
> > Internet Explorer will open, but instead of immediately opening the home
> > page as one would expect it simply displays a white screen as it trys to
> > load the page. After about 30 seconds it says 'Page Cannot be Displayed.'
> >
> > One thing I notice is that the progress bar of Explorer (bottom left of
> > the browser) where it would ordinarily tell you 'opening page
> > www.google.co.uk' now says says seems to display the IP address of the
> > homepage.
> >
> > I haven't touched the connection settings from before I installed the
> > updates so it can't be that!
> >
> > "PA Bear" wrote:
> > > Care to expand on "Internet Explorer stopped working" (e.g., IE doesn't
> > > load, IE loads but doesn't connect, IE loads & connects but generate
> > > errors)?
> > > --
> > > Andy wrote:
> > > > I have two servers, both running Windows 2000 Small Business Server.
> > > >
> > > > After routinely downloading the relavent Hotfixes from the Windows
> > > > Update website, I restarted to find that Internet Explorer stopped
> > > > working from the server computer.
> > > >
> > > > All the client machines work, but I can no longer check the internet
> > > > from the server.
>
>

Hi Robear,

Here's a list of the Hotfixesthat were installed, all 'automatically' via
the windows update website.

2000 admin tools
KB822831
823182
823559
824105
824141
824146
825119
826232
828028
828035
828749
842773
905495

Only one machine connects to the web through this server, but I will check
on that client to see if any viruses are there.

I haven't tried removing the hotfixes yet to see if that remedies the
problem. Win 2000 automatically requires a restart after each one is removed
and so this would take an age to perform!

Again, thanks for your help.

Andy

"PA Bear" wrote:

> And this happens on both Win2K machines?
>
> What "relevant Hotfixes from the Windows Update website" did you install
> (e.g., Win2K SP4, Win2K SP4 Rollup 1) and when? Does uninstalling them
> resolve the problem? Were they installed via
> http://windowsupdate.microsoft.com or did you download the Hotfixes from the
> Windows Update (or Windows) Catalog and install them manually?
>
> How many users browse the internet with the Win2K machines? Is their use of
> the browser restricted in any way? (Pondering whether hijackware/Trojanware
> is the cause.)
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP
>
>
> Andy wrote:
> > Hi Pa Bear,
> >
> > Thanks for the response.
> >
> > Internet Explorer will open, but instead of immediately opening the home
> > page as one would expect it simply displays a white screen as it trys to
> > load the page. After about 30 seconds it says 'Page Cannot be Displayed.'
> >
> > One thing I notice is that the progress bar of Explorer (bottom left of
> > the browser) where it would ordinarily tell you 'opening page
> > www.google.co.uk' now says says seems to display the IP address of the
> > homepage.
> >
> > I haven't touched the connection settings from before I installed the
> > updates so it can't be that!
> >
> > "PA Bear" wrote:
> > > Care to expand on "Internet Explorer stopped working" (e.g., IE doesn't
> > > load, IE loads but doesn't connect, IE loads & connects but generate
> > > errors)?
> > > --
> > > Andy wrote:
> > > > I have two servers, both running Windows 2000 Small Business Server.
> > > >
> > > > After routinely downloading the relavent Hotfixes from the Windows
> > > > Update website, I restarted to find that Internet Explorer stopped
> > > > working from the server computer.
> > > >
> > > > All the client machines work, but I can no longer check the internet
> > > > from the server.
>
>

Please begin your own thread about /your/ problem, Paulo.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP

Paulo wrote:
> Same thing happened to me. I installed Win XP and downloaded and installed
> all critical updates, and after that IE stopped working in the exact same
> way as Andy describes. I then installed Firefox and it works, as well as
> all other internet apps too. I only use IE for Windows Update but now I
> can't access any page at all. Is there a way to uninstall the updates?
> They don't appear in the Add/Remove programs list. I'm clueless.

I'd run a thorough check for hijackware on all machines.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/archive/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/

When all else fails, HijackThis v1.99.1
(http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your log to http://forums.spywareinfo.com/,
http://castlecops.com/forum67.html or http://aumha.net/viewforum.php?f=30
for expert analysis, not here.**

When this is all resolved, check in again at Windows Updates. That list is
missing several recent Critical patches.
--
~PA Bear

Andy wrote:
> Hi Robear,
>
> Here's a list of the Hotfixesthat were installed, all 'automatically' via
> the windows update website.
>
> 2000 admin tools
> KB822831
> 823182
> 823559
> 824105
> 824141
> 824146
> 825119
> 826232
> 828028
> 828035
> 828749
> 842773
> 905495
>
> Only one machine connects to the web through this server, but I will check
> on that client to see if any viruses are there.
>
> I haven't tried removing the hotfixes yet to see if that remedies the
> problem. Win 2000 automatically requires a restart after each one is
> removed and so this would take an age to perform!
>
> Again, thanks for your help.
>
> Andy
>
> "PA Bear" wrote:
>
> > And this happens on both Win2K machines?
> >
> > What "relevant Hotfixes from the Windows Update website" did you install
> > (e.g., Win2K SP4, Win2K SP4 Rollup 1) and when? Does uninstalling them
> > resolve the problem? Were they installed via
> > http://windowsupdate.microsoft.com or did you download the Hotfixes
> > from the Windows Update (or Windows) Catalog and install them manually?
> >
> > How many users browse the internet with the Win2K machines? Is their
> > use of the browser restricted in any way? (Pondering whether
> > hijackware/Trojanware is the cause.)
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP
> >
> >
> > Andy wrote:
> > > Hi Pa Bear,
> > >
> > > Thanks for the response.
> > >
> > > Internet Explorer will open, but instead of immediately opening the
> > > home page as one would expect it simply displays a white screen as it
> > > trys to load the page. After about 30 seconds it says 'Page Cannot be
> > > Displayed.'
> > >
> > > One thing I notice is that the progress bar of Explorer (bottom left
> > > of the browser) where it would ordinarily tell you 'opening page
> > > www.google.co.uk' now says says seems to display the IP address of the
> > > homepage.
> > >
> > > I haven't touched the connection settings from before I installed the
> > > updates so it can't be that!
> > >
> > > "PA Bear" wrote:
> > > > Care to expand on "Internet Explorer stopped working" (e.g., IE
> > > > doesn't load, IE loads but doesn't connect, IE loads & connects but
> > > > generate errors)?
> > > > --
> > > > Andy wrote:
> > > > > I have two servers, both running Windows 2000 Small Business
> > > > > Server.
> > > > >
> > > > > After routinely downloading the relavent Hotfixes from the Windows
> > > > > Update website, I restarted to find that Internet Explorer stopped
> > > > > working from the server computer.
> > > > >
> > > > > All the client machines work, but I can no longer check the
> > > > > internet from the server.

Hi Robear,

I'll give this a go! Interestingly, I discovered that someone had installed
Firefox on the server (the same server in question) and this works fine!

So Internet Explorer doesn't work, yet Firefox does! And yet they both have
the same connection settings!

I'll post again later.
Thanks
Andy

"PA Bear" wrote:

> I'd run a thorough check for hijackware on all machines.
>
> Checking for/Help with Hijackware
> http://aumha.org/a/parasite.htm
> http://aumha.org/a/quickfix.htm
> http://aumha.net/viewtopic.php?t=5878
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/archive/tshoot.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://defendingyourmachine.blogspot.com/
>
> When all else fails, HijackThis v1.99.1
> (http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use.
> It will help you to both identify and remove any hijackware/spyware. **Post
> your log to http://forums.spywareinfo.com/,
> http://castlecops.com/forum67.html or http://aumha.net/viewforum.php?f=30
> for expert analysis, not here.**
>
> When this is all resolved, check in again at Windows Updates. That list is
> missing several recent Critical patches.
> --
> ~PA Bear
>
> Andy wrote:
> > Hi Robear,
> >
> > Here's a list of the Hotfixesthat were installed, all 'automatically' via
> > the windows update website.
> >
> > 2000 admin tools
> > KB822831
> > 823182
> > 823559
> > 824105
> > 824141
> > 824146
> > 825119
> > 826232
> > 828028
> > 828035
> > 828749
> > 842773
> > 905495
> >
> > Only one machine connects to the web through this server, but I will check
> > on that client to see if any viruses are there.
> >
> > I haven't tried removing the hotfixes yet to see if that remedies the
> > problem. Win 2000 automatically requires a restart after each one is
> > removed and so this would take an age to perform!
> >
> > Again, thanks for your help.
> >
> > Andy
> >
> > "PA Bear" wrote:
> >
> > > And this happens on both Win2K machines?
> > >
> > > What "relevant Hotfixes from the Windows Update website" did you install
> > > (e.g., Win2K SP4, Win2K SP4 Rollup 1) and when? Does uninstalling them
> > > resolve the problem? Were they installed via
> > > http://windowsupdate.microsoft.com or did you download the Hotfixes
> > > from the Windows Update (or Windows) Catalog and install them manually?
> > >
> > > How many users browse the internet with the Win2K machines? Is their
> > > use of the browser restricted in any way? (Pondering whether
> > > hijackware/Trojanware is the cause.)
> > > --
> > > ~Robear Dyer (PA Bear)
> > > MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP
> > >
> > >
> > > Andy wrote:
> > > > Hi Pa Bear,
> > > >
> > > > Thanks for the response.
> > > >
> > > > Internet Explorer will open, but instead of immediately opening the
> > > > home page as one would expect it simply displays a white screen as it
> > > > trys to load the page. After about 30 seconds it says 'Page Cannot be
> > > > Displayed.'
> > > >
> > > > One thing I notice is that the progress bar of Explorer (bottom left
> > > > of the browser) where it would ordinarily tell you 'opening page
> > > > www.google.co.uk' now says says seems to display the IP address of the
> > > > homepage.
> > > >
> > > > I haven't touched the connection settings from before I installed the
> > > > updates so it can't be that!
> > > >
> > > > "PA Bear" wrote:
> > > > > Care to expand on "Internet Explorer stopped working" (e.g., IE
> > > > > doesn't load, IE loads but doesn't connect, IE loads & connects but
> > > > > generate errors)?
> > > > > --
> > > > > Andy wrote:
> > > > > > I have two servers, both running Windows 2000 Small Business
> > > > > > Server.
> > > > > >
> > > > > > After routinely downloading the relavent Hotfixes from the Windows
> > > > > > Update website, I restarted to find that Internet Explorer stopped
> > > > > > working from the server computer.
> > > > > >
> > > > > > All the client machines work, but I can no longer check the
> > > > > > internet from the server.
>
>

Hijackware infected Windows, not IE itself though IE is very much part and
parcel of Windows. It's not unusual for another browser to work in such
instances.
--
~PA Bear

Andy wrote:
> I'll give this a go! Interestingly, I discovered that someone had
> installed Firefox on the server (the same server in question) and this
> works fine!
>
> So Internet Explorer doesn't work, yet Firefox does! And yet they both
> have the same connection settings!
>
> "PA Bear" wrote:
>
> > I'd run a thorough check for hijackware on all machines.
> >
> > Checking for/Help with Hijackware
> > http://aumha.org/a/parasite.htm
> > http://aumha.org/a/quickfix.htm
> > http://aumha.net/viewtopic.php?t=5878
> > http://mvps.org/winhelp2002/unwanted.htm
> > http://inetexplorer.mvps.org/data/prevention.htm
> > http://inetexplorer.mvps.org/archive/tshoot.html
> > http://www.mvps.org/sramesh2k/Malware_Defence.htm
> > http://defendingyourmachine.blogspot.com/
> >
> > When all else fails, HijackThis v1.99.1
> > (http://aumha.net/downloads/hijackthis.zip) is the preferred tool to
> > use. It will help you to both identify and remove any
> > hijackware/spyware. **Post your log to http://forums.spywareinfo.com/,
> > http://castlecops.com/forum67.html or
> > http://aumha.net/viewforum.php?f=30 for expert analysis, not here.**
> >
> > When this is all resolved, check in again at Windows Updates. That
> > list is missing several recent Critical patches.
> > --
> > ~PA Bear
> >
> > Andy wrote:
> > > Hi Robear,
> > >
> > > Here's a list of the Hotfixesthat were installed, all 'automatically'
> > > via the windows update website.
> > >
> > > 2000 admin tools
> > > KB822831
> > > 823182
> > > 823559
> > > 824105
> > > 824141
> > > 824146
> > > 825119
> > > 826232
> > > 828028
> > > 828035
> > > 828749
> > > 842773
> > > 905495
> > >
> > > Only one machine connects to the web through this server, but I will
> > > check on that client to see if any viruses are there.
> > >
> > > I haven't tried removing the hotfixes yet to see if that remedies the
> > > problem. Win 2000 automatically requires a restart after each one is
> > > removed and so this would take an age to perform!
> > >
> > > Again, thanks for your help.
> > >
> > > Andy
> > >
> > > "PA Bear" wrote:
> > >
> > > > And this happens on both Win2K machines?
> > > >
> > > > What "relevant Hotfixes from the Windows Update website" did you
> > > > install (e.g., Win2K SP4, Win2K SP4 Rollup 1) and when? Does
> > > > uninstalling them resolve the problem? Were they installed via
> > > > http://windowsupdate.microsoft.com or did you download the Hotfixes
> > > > from the Windows Update (or Windows) Catalog and install them
> > > > manually?
> > > >
> > > > How many users browse the internet with the Win2K machines? Is
> > > > their use of the browser restricted in any way? (Pondering whether
> > > > hijackware/Trojanware is the cause.)
> > > > --
> > > > ~Robear Dyer (PA Bear)
> > > > MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP
> > > >
> > > >
> > > > Andy wrote:
> > > > > Hi Pa Bear,
> > > > >
> > > > > Thanks for the response.
> > > > >
> > > > > Internet Explorer will open, but instead of immediately opening
> > > > > the home page as one would expect it simply displays a white
> > > > > screen as it trys to load the page. After about 30 seconds it
> > > > > says 'Page Cannot be Displayed.'
> > > > >
> > > > > One thing I notice is that the progress bar of Explorer (bottom
> > > > > left of the browser) where it would ordinarily tell you 'opening
> > > > > page www.google.co.uk' now says says seems to display the IP
> > > > > address of the homepage.
> > > > >
> > > > > I haven't touched the connection settings from before I installed
> > > > > the updates so it can't be that!
> > > > >
> > > > > "PA Bear" wrote:
> > > > > > Care to expand on "Internet Explorer stopped working" (e.g., IE
> > > > > > doesn't load, IE loads but doesn't connect, IE loads & connects
> > > > > > but generate errors)?
> > > > > > --
> > > > > > Andy wrote:
> > > > > > > I have two servers, both running Windows 2000 Small Business
> > > > > > > Server.
> > > > > > >
> > > > > > > After routinely downloading the relavent Hotfixes from the
> > > > > > > Windows Update website, I restarted to find that Internet
> > > > > > > Explorer stopped working from the server computer.
> > > > > > >
> > > > > > > All the client machines work, but I can no longer check the
> > > > > > > internet from the server.