Initialization Error 0x800A1391

I get this error when accessing update. I found out my firewall is causing
the problem, but I don't know how to correct it, other than turning off my
firewall while I update windows. Does anyone has any other suggestions on how
I might fix this. I've tryed it Microsoft's way, but that didn't work. I'm
using Zone Alarm Security Suite v6.1.744.000, and I've never had this problem
before, ever! Thanks in advance for any help given.

Could you please tell us what " Microsoft's way " is ? This isn't the
first time that Zone Alarm has caused issues with the Windows Update
site, BTW. Have you allowed wuauclt.exe full access in Zone Alarm's
Allowed list ?

MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============

cgaston wrote:

> I get this error when accessing update. I found out my firewall is causing
> the problem, but I don't know how to correct it, other than turning off my
> firewall while I update windows. Does anyone has any other suggestions on how
> I might fix this. I've tryed it Microsoft's way, but that didn't work. I'm
> using Zone Alarm Security Suite v6.1.744.000, and I've never had this problem
> before, ever! Thanks in advance for any help given.

Here's what I did! It was from a link on the error page from microsoft. And
no I didn't do what you said, frankly I didn't know about doing that, but
I'll try it.


While the Windows Update Web site is loading, you receive Initialization
Error 0x800A1391 Last updated : 10/21/2005 Print | Close



Problem description
When you try to access the Windows Update site you receive error 0x800A1391.


Applicable operating systems


Windows 2000

Windows XP

Windows Server 2003



Resolutions
1. Add the following Trusted Sites:
Start Internet Explorer.
On the Tools menu, click Internet Options.
Click the Security tab.
Click the Trusted sites icon.
Click the Sites button.
Clear the Require server verification (https for all sites in this zone
check box.
Use the Add button next to the Add this Web site to the zone box to add the
following sites:
http://*.update.microsoft.com
https://*.update.microsoft.com
http://download.windowsupdate.com

Click OK.

I haven't used Zone Alarm in quite some time. A quick check of their forum :
http://forum.zonelabs.org/zonelabs/s...e&q=0x800A1391

turned up this for the 0x800A1391 error message :

> Mobile Code is Blocking Scripts (vbscript etc.), Blocking embedded objects (java ActiveX)
> & Blocking mime-type integrated objects is correct.
>
> For Microsoft update, go to ZoneAlarm's Control Panel > Privacy > Site List Tab and
> click the Add button, then enter the site's URL,

> http://update.microsoft.com/windowsu....aspx?ln=en-us

> and click ok.
> Now locate the New Entry in the Site List, right click on the New Entry and select
> Options. Now go through all Three(3) Tabs in Site Options and Uncheck everything that
> is checked, clicking Apply as you go through each tab, then hit ok. Next go to the
> Cache Cleaner Tab and click Clean Now.


HTH,
MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============


cgaston wrote:

> Here's what I did! It was from a link on the error page from microsoft. And
> no I didn't do what you said, frankly I didn't know about doing that, but
> I'll try it.
>
>
> While the Windows Update Web site is loading, you receive Initialization
> Error 0x800A1391 Last updated : 10/21/2005 Print | Close
>
>
>
> Problem description
> When you try to access the Windows Update site you receive error 0x800A1391.
>
>
> Applicable operating systems
>
>
> Windows 2000
>
> Windows XP
>
> Windows Server 2003
>
>
>
> Resolutions
> 1. Add the following Trusted Sites:
> Start Internet Explorer.
> On the Tools menu, click Internet Options.
> Click the Security tab.
> Click the Trusted sites icon.
> Click the Sites button.
> Clear the Require server verification (https for all sites in this zone
> check box.
> Use the Add button next to the Add this Web site to the zone box to add the
> following sites:
> http://*.update.microsoft.com
> https://*.update.microsoft.com
> http://download.windowsupdate.com
>
> Click OK.
>
>

My current ISP offers a free eTrust security suite for being a Road Runner
customer, so I just switched over to that, and now my problem is solved!
Thanks for all the help.

You're welcome. Please be aware that the firewall included in eTrust's
Security Suite is actually ... Zone Alarm.

MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============

cgaston wrote:

> My current ISP offers a free eTrust security suite for being a Road Runner
> customer, so I just switched over to that, and now my problem is solved!
> Thanks for all the help.

I know, and it's not causing the same problem! Crazy, huh? Thanks again.

"MowGreen [MVP]" wrote:

> You're welcome. Please be aware that the firewall included in eTrust's
> Security Suite is actually ... Zone Alarm.
>
> MowGreen [MVP 2003-2006]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
> cgaston wrote:
>
> > My current ISP offers a free eTrust security suite for being a Road Runner
> > customer, so I just switched over to that, and now my problem is solved!
> > Thanks for all the help.
>