Install failure - 0x80070005 - Windows Installer 3.1

Hello,

Please help me find the prob:

I recently took my old drive out and put it in a new PC (Win XP sp 2). I had
to run a repair on it to get it to boot, and it all seemed fine except
updates are not working.

I get the 0x80070005 error. I tried giving Admin full access to the Windows
Update reg key. I tried running the solution that resets all admin perms on
the reg (saw it in the other thread here with the Reset.cmd file). I tried
giving file access on the whole root to everyone (I am desperate!)

I don't think I am running group policies?? (single home user)

Here is my log file: (just the start and end)

2007-08-21 10:37:25:109 1840 b14 COMAPI -------------
2007-08-21 10:37:25:109 1840 b14 COMAPI -- START -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2007-08-21 10:37:25:109 1840 b14 COMAPI ---------
2007-08-21 10:37:25:109 1840 b14 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2007-08-21 10:37:25:109 1572 55c Agent *************
2007-08-21 10:37:25:109 1572 55c Agent ** START ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2007-08-21 10:37:25:109 1572 55c Agent *********
2007-08-21 10:37:25:109 1572 55c Agent * Online = Yes; Ignore download
priority = No
2007-08-21 10:37:25:109 1572 55c Agent * Criteria = "IsInstalled=0 and
IsHidden=1"
2007-08-21 10:37:25:109 1572 55c Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2007-08-21 10:37:25:109 1572 55c Misc Validating signature for
F:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-08-21 10:37:25:125 1572 55c Misc Microsoft signed: Yes
2007-08-21 10:37:25:234 1572 55c Misc Validating signature for
F:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-08-21 10:37:25:234 1572 55c Misc Microsoft signed: Yes
2007-08-21 10:37:25:234 1572 55c Agent Checking for updated auth cab for
service 7971f918-a847-4430-9279-4a52d1efe18d at
http://www.update.microsoft.com/v7/m...dir/muauth.cab
2007-08-21 10:37:25:234 1572 55c Misc Validating signature for
F:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.c ab:
2007-08-21 10:37:25:234 1572 55c Misc Microsoft signed: Yes
2007-08-21 10:37:25:765 1572 55c Misc Validating signature for
F:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.c ab:
2007-08-21 10:37:25:765 1572 55c Misc Microsoft signed: Yes
2007-08-21 10:37:26:796 1572 55c Misc Validating signature for
F:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2007-08-21 10:37:26:796 1572 55c Misc Microsoft signed: Yes
2007-08-21 10:37:26:843 1572 55c Misc Validating signature for
F:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2007-08-21 10:37:26:843 1572 55c Misc Microsoft signed: Yes
2007-08-21 10:37:26:843 1572 55c PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2007-08-21 10:37:26:843 1572 55c PT + ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
https://www.update.microsoft.com/v6/...ce/client.asmx
2007-08-21 10:37:26:843 1572 55c EEHndlr FATAL: MSI DLL version is 3.0.
Version 3.1 is required.
....
A lot more of these...
...

2007-08-21 10:38:01:750 1572 cb4 Agent WARNING: Failed to evaluate Installed
rule, updateId = {D72155F3-8AA8-4BF7-9972-0A696875B74E}.100, hr = 80241001
2007-08-21 10:38:01:750 1572 cb4 EEHndlr FATAL: MSI DLL version is 3.0.
Version 3.1 is required.
2007-08-21 10:38:01:750 1572 cb4 Agent WARNING: Failed to evaluate Installed
rule, updateId = {93F895F7-FA38-4D08-8E73-EA0E3CA2D3B8}.100, hr = 80241001
2007-08-21 10:38:01:750 1572 cb4 EEHndlr FATAL: MSI DLL version is 3.0.
Version 3.1 is required.
2007-08-21 10:38:01:750 1572 cb4 Agent WARNING: Failed to evaluate Installed
rule, updateId = {B627A8FF-19CD-45F5-A938-32879DD90123}.100, hr = 80241001
2007-08-21 10:38:07:937 1572 cb4 Handler Attempting to create remote handler
process as RODDEV\Rodney in session 0
2007-08-21 10:38:08:218 3636 148 Misc =========== Logging initialized
(build: 7.0.6000.374, tz: +1000) ===========
2007-08-21 10:38:08:218 3636 148 Misc = Process:
F:\WINDOWS\system32\wuauclt.exe
2007-08-21 10:38:08:218 3636 148 AUClnt FATAL: Error: 0x80004002. wuauclt
handler: failed to spawn COM server
2007-08-21 10:38:08:218 1572 cb4 Handler FATAL: 0x80004002: ERROR: Remote
update handler container process created (PID: 3636), but exited before
signaling event
2007-08-21 10:38:08:218 1572 cb4 Agent * WARNING: Exit code = 0x80004002
2007-08-21 10:38:08:218 1572 cb4 Agent *********
2007-08-21 10:38:08:218 1572 cb4 Agent ** END ** Agent: Installing
updates [CallerId = MicrosoftUpdate]
2007-08-21 10:38:08:218 1572 cb4 Agent *************
2007-08-21 10:38:08:218 1572 cb4 Agent WARNING: WU client failed installing
updates with error 0x80004002
2007-08-21 10:38:08:218 1840 a80 COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2007-08-21 10:38:08:218 1840 a80 COMAPI - Install call failed
2007-08-21 10:38:08:218 1840 a80 COMAPI - Reboot required = No
2007-08-21 10:38:08:218 1840 a80 COMAPI - WARNING: Exit code = 0x80240FFF;
Call error code = 0x80004002
2007-08-21 10:38:08:218 1840 a80 COMAPI ---------
2007-08-21 10:38:08:218 1840 a80 COMAPI -- END -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2007-08-21 10:38:08:218 1840 a80 COMAPI -------------
2007-08-21 10:38:08:984 1840 b14 COMAPI WARNING: Operation failed due to
earlier error, hr=80004002

Any ideas?

"PokerDIY" <> schrieb:

> I recently took my old drive out and put it in a new PC (Win XP sp 2). I had
> to run a repair on it to get it to boot, and it all seemed fine except
> updates are not working.
>
> I get the 0x80070005 error. I tried giving Admin full access to the Windows
> Update reg key. I tried running the solution that resets all admin perms on
> the reg (saw it in the other thread here with the Reset.cmd file). I tried
> giving file access on the whole root to everyone (I am desperate!)
>
> I don't think I am running group policies?? (single home user)

Hm, what applications are running in the background?

Have you tried downloading Version 2 of Windows Installer 3.1 manually?
http://www.microsoft.com/downloads/d...8-de776fd4138c

What's the file version of the msi.dll to be found in the
\Windows\System32 folder?

Bye,
Freudi

Hi, Thanks for the reply.

Ok - the version of the dll was 3.0.3790.2180, so then I downloaded and
installed the Installer manually, and now it is 3.1.4000.2435 (succesful)

Now WUP shows me 14 new installs to install, but they all fail too!


"Ottmar Freudenberger" wrote:

> "PokerDIY" <> schrieb:
>
> > I recently took my old drive out and put it in a new PC (Win XP sp 2). I had
> > to run a repair on it to get it to boot, and it all seemed fine except
> > updates are not working.
> >
> > I get the 0x80070005 error. I tried giving Admin full access to the Windows
> > Update reg key. I tried running the solution that resets all admin perms on
> > the reg (saw it in the other thread here with the Reset.cmd file). I tried
> > giving file access on the whole root to everyone (I am desperate!)
> >
> > I don't think I am running group policies?? (single home user)
>
> Hm, what applications are running in the background?
>
> Have you tried downloading Version 2 of Windows Installer 3.1 manually?
> http://www.microsoft.com/downloads/d...8-de776fd4138c
>
> What's the file version of the msi.dll to be found in the
> \Windows\System32 folder?
>
> Bye,
> Freudi
>

"PokerDIY" <> schrieb:

> Ok - the version of the dll was 3.0.3790.2180, so then I downloaded and
> installed the Installer manually, and now it is 3.1.4000.2435 (succesful)

Hm, okay.

> Now WUP shows me 14 new installs to install, but they all fail too!

Which error message/error code?

http://groups.google.com/groups?thre...TNGP05.phx.gbl
may be an option too.

Bye,
Freudi

Hi,

Ok, so Win 3.1 is now installed and downloading the updates fine (the
Windows icon in the panel on the right shows 94 updates to be installed). As
soon as it tries to install it fails with this message (so it seems to be a
diff. error now - 0x80072EE2!)
"Read more about steps you can take to resolve this problem (error number
0x80072EE2) yourself. "

Interestingly, after the Windows repair IE seems to have rolled back to ver
6! I guess it overwrote all the components?!

I did this step (in other post)
3.- Test this WGA diagnose test, connection to MS, that scripts working and
a new Validation tººl
http://www.microsoft.com/genuine/diag/

and it all validates and looks fine.

I'll run the reg cleaner now...

"Ottmar Freudenberger" wrote:

> "PokerDIY" <> schrieb:
>
> > Ok - the version of the dll was 3.0.3790.2180, so then I downloaded and
> > installed the Installer manually, and now it is 3.1.4000.2435 (succesful)
>
> Hm, okay.
>
> > Now WUP shows me 14 new installs to install, but they all fail too!
>
> Which error message/error code?
>
> http://groups.google.com/groups?thre...TNGP05.phx.gbl
> may be an option too.
>
> Bye,
> Freudi
>

Hmm - thats really wierd - SOMETHING fixed it and now it installed the
updates (through FF, NOT the one on the toolbar). And now that IE 7 is
installed WU now opens in IE again.

Thank you for your time and suggestions - something worked!

"PokerDIY" wrote:

> Hi,
>
> Ok, so Win 3.1 is now installed and downloading the updates fine (the
> Windows icon in the panel on the right shows 94 updates to be installed). As
> soon as it tries to install it fails with this message (so it seems to be a
> diff. error now - 0x80072EE2!)
> "Read more about steps you can take to resolve this problem (error number
> 0x80072EE2) yourself. "
>
> Interestingly, after the Windows repair IE seems to have rolled back to ver
> 6! I guess it overwrote all the components?!
>
> I did this step (in other post)
> 3.- Test this WGA diagnose test, connection to MS, that scripts working and
> a new Validation tººl
> http://www.microsoft.com/genuine/diag/
>
> and it all validates and looks fine.
>
> I'll run the reg cleaner now...
>
> "Ottmar Freudenberger" wrote:
>
> > "PokerDIY" <> schrieb:
> >
> > > Ok - the version of the dll was 3.0.3790.2180, so then I downloaded and
> > > installed the Installer manually, and now it is 3.1.4000.2435 (succesful)
> >
> > Hm, okay.
> >
> > > Now WUP shows me 14 new installs to install, but they all fail too!
> >
> > Which error message/error code?
> >
> > http://groups.google.com/groups?thre...TNGP05.phx.gbl
> > may be an option too.
> >
> > Bye,
> > Freudi
> >