Sue
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
If they (presumably you mean MS) have come up with a solution, I'm sure
they'll let you know as soon as possible.
Otherwise you may have to do some research of your own and if you come up
with a solution, perhaps post your solution here or the response you get from
MS so that it may benefit others who are having the same problems.
Please remember, there are only volunteers here ........................
"Sue" wrote:
> I am having the same problem. Have you come up with any solution for it?
> Mine keeps telling me there's an update to install and then it says it wasn't
> installed, but it won't go away.
>