Install of Quicken Software in Vista OS

Recently purchased HP Pavillion Vista machine and cannot install my Quicken
2007. Quicken/Intuit has spent 7 days via e-mail and then, today, using
remote access without success in resolving issue. Their final solution was
"call Microsoft because something is locked up in the registry and the
registry needs to be edited".

Next, today I spoke to HP since they supposedly have software support for my
pre-installed Vista software. They went through all of their troubleshooting
scripts and concluded that I need to: "call Microsoft because the registry
needs to be edited to remove whatever is preventing this software from being
installed."

Microsoft tech support wants $59 to address an issue on a new computer
regarding software that only cost that much. Is there any other alternative
to doing a regedit to find and cure the problem...or should I just toss the
disk away and use someone else's software?
--
Dick

In a situation where your OS is provided by an OEM (like HP or Dell),
they're responsible for operating system support. I would see if you could
talk to a supervisor at HP.

"Dick C." <> wrote in message
news:29A85AAA-E6AD-4A79-861C-...
> Recently purchased HP Pavillion Vista machine and cannot install my
> Quicken
> 2007. Quicken/Intuit has spent 7 days via e-mail and then, today, using
> remote access without success in resolving issue. Their final solution
> was
> "call Microsoft because something is locked up in the registry and the
> registry needs to be edited".
>
> Next, today I spoke to HP since they supposedly have software support for
> my
> pre-installed Vista software. They went through all of their
> troubleshooting
> scripts and concluded that I need to: "call Microsoft because the registry
> needs to be edited to remove whatever is preventing this software from
> being
> installed."
>
> Microsoft tech support wants $59 to address an issue on a new computer
> regarding software that only cost that much. Is there any other
> alternative
> to doing a regedit to find and cure the problem...or should I just toss
> the
> disk away and use someone else's software?
> --
> Dick

This is really an Intuit issue, if the Registry was altered to the point you
can't install Quicken, then this would affect other application on the
system. They are just giving you run-around.
--
Andre
Blog: http://adacosta.spaces.live.com
My Vista Quickstart Guide:
http://adacosta.spaces.live.com/blog...3DB!9709.entry
"Dick C." <> wrote in message
news:29A85AAA-E6AD-4A79-861C-...
> Recently purchased HP Pavillion Vista machine and cannot install my
> Quicken
> 2007. Quicken/Intuit has spent 7 days via e-mail and then, today, using
> remote access without success in resolving issue. Their final solution
> was
> "call Microsoft because something is locked up in the registry and the
> registry needs to be edited".
>
> Next, today I spoke to HP since they supposedly have software support for
> my
> pre-installed Vista software. They went through all of their
> troubleshooting
> scripts and concluded that I need to: "call Microsoft because the registry
> needs to be edited to remove whatever is preventing this software from
> being
> installed."
>
> Microsoft tech support wants $59 to address an issue on a new computer
> regarding software that only cost that much. Is there any other
> alternative
> to doing a regedit to find and cure the problem...or should I just toss
> the
> disk away and use someone else's software?
> --
> Dick

Try disabling UAC.
If that works after you install re enable UAC

HTH

Robert



"Dick C." <> wrote in message
news:29A85AAA-E6AD-4A79-861C-...
> Recently purchased HP Pavillion Vista machine and cannot install my
> Quicken
> 2007. Quicken/Intuit has spent 7 days via e-mail and then, today, using
> remote access without success in resolving issue. Their final solution
> was
> "call Microsoft because something is locked up in the registry and the
> registry needs to be edited".
>
> Next, today I spoke to HP since they supposedly have software support for
> my
> pre-installed Vista software. They went through all of their
> troubleshooting
> scripts and concluded that I need to: "call Microsoft because the registry
> needs to be edited to remove whatever is preventing this software from
> being
> installed."
>
> Microsoft tech support wants $59 to address an issue on a new computer
> regarding software that only cost that much. Is there any other
> alternative
> to doing a regedit to find and cure the problem...or should I just toss
> the
> disk away and use someone else's software?
> --
> Dick

What is UAC?
--
Dick


"Robert Martin" wrote:

> Try disabling UAC.
> If that works after you install re enable UAC
>
> HTH
>
> Robert
>
>
>
> "Dick C." <> wrote in message
> news:29A85AAA-E6AD-4A79-861C-...
> > Recently purchased HP Pavillion Vista machine and cannot install my
> > Quicken
> > 2007. Quicken/Intuit has spent 7 days via e-mail and then, today, using
> > remote access without success in resolving issue. Their final solution
> > was
> > "call Microsoft because something is locked up in the registry and the
> > registry needs to be edited".
> >
> > Next, today I spoke to HP since they supposedly have software support for
> > my
> > pre-installed Vista software. They went through all of their
> > troubleshooting
> > scripts and concluded that I need to: "call Microsoft because the registry
> > needs to be edited to remove whatever is preventing this software from
> > being
> > installed."
> >
> > Microsoft tech support wants $59 to address an issue on a new computer
> > regarding software that only cost that much. Is there any other
> > alternative
> > to doing a regedit to find and cure the problem...or should I just toss
> > the
> > disk away and use someone else's software?
> > --
> > Dick
>
>

(UAC) enables a lock on administrative features throughout the OS, making it
more difficult for users to mess up areas of the operating system that are
vulnerable to attack or user accidents. Whether it's Device Manager,
Windows, System/System 32 folders or changing account settings. Limited
account users (now called Standard User) can benefit from this very much, by
getting more flexibility when it comes to doing common task such as setting
date and time or changing your account password. For computers in public
places I consider this beneficial and it provides a better peace of mind for
Administrators and even confidence for inexperienced users when using the
operating system.



The major advantage really is it brings awareness to what the user is doing
and certain persons will at least take the time to read the consequences of
their actions before they click "Allow". So in the end, there is no excuse
for running as Administrator. So far, the status from the public on UAC is,
it seems like a highly annoying feature and trust me, it is at times. It's
the first thing I disable after I log into Vista for the first time. For me,
I can manage the consequences from turning it off, but I still see it as a
benefit for the novice, grandma or non computer savvy uncle who occasionally
use their computer and want to stay out of trouble every time they turn it
on.
--
Andre
Blog: http://adacosta.spaces.live.com
My Vista Quickstart Guide:
http://adacosta.spaces.live.com/blog...3DB!9709.entry

"Dick C." <> wrote in message
news:4D9E92E1-B542-4FF8-BFE9-...
> What is UAC?
> --
> Dick
>
>
> "Robert Martin" wrote:
>
>> Try disabling UAC.
>> If that works after you install re enable UAC
>>
>> HTH
>>
>> Robert
>>
>>
>>
>> "Dick C." <> wrote in message
>> news:29A85AAA-E6AD-4A79-861C-...
>> > Recently purchased HP Pavillion Vista machine and cannot install my
>> > Quicken
>> > 2007. Quicken/Intuit has spent 7 days via e-mail and then, today,
>> > using
>> > remote access without success in resolving issue. Their final solution
>> > was
>> > "call Microsoft because something is locked up in the registry and the
>> > registry needs to be edited".
>> >
>> > Next, today I spoke to HP since they supposedly have software support
>> > for
>> > my
>> > pre-installed Vista software. They went through all of their
>> > troubleshooting
>> > scripts and concluded that I need to: "call Microsoft because the
>> > registry
>> > needs to be edited to remove whatever is preventing this software from
>> > being
>> > installed."
>> >
>> > Microsoft tech support wants $59 to address an issue on a new computer
>> > regarding software that only cost that much. Is there any other
>> > alternative
>> > to doing a regedit to find and cure the problem...or should I just toss
>> > the
>> > disk away and use someone else's software?
>> > --
>> > Dick
>>
>>

Tried to install with UAC disabled and get same result. When I try to read
log that gets generated in C\ProgramData\Intuit...it seems to indicate that
the install is thinking that there is a version installed, however all the
utilities recommended do not show this. Assuming that the tech support
groups are right and there's some sort of rogue entry in the registry, how
can it be accurately located?
--
Dick


"Dick C." wrote:

> Recently purchased HP Pavillion Vista machine and cannot install my Quicken
> 2007. Quicken/Intuit has spent 7 days via e-mail and then, today, using
> remote access without success in resolving issue. Their final solution was
> "call Microsoft because something is locked up in the registry and the
> registry needs to be edited".
>
> Next, today I spoke to HP since they supposedly have software support for my
> pre-installed Vista software. They went through all of their troubleshooting
> scripts and concluded that I need to: "call Microsoft because the registry
> needs to be edited to remove whatever is preventing this software from being
> installed."
>
> Microsoft tech support wants $59 to address an issue on a new computer
> regarding software that only cost that much. Is there any other alternative
> to doing a regedit to find and cure the problem...or should I just toss the
> disk away and use someone else's software?
> --
> Dick

Only recommendation is to upgrade to a new version, 2008 version is
certified compatible with Vista.
--
Andre
Blog: http://adacosta.spaces.live.com
My Vista Quickstart Guide:
http://adacosta.spaces.live.com/blog...3DB!9709.entry
"Dick C." <> wrote in message
news:7DE57B01-B964-4695-98F0-...
> Tried to install with UAC disabled and get same result. When I try to
> read
> log that gets generated in C\ProgramData\Intuit...it seems to indicate
> that
> the install is thinking that there is a version installed, however all the
> utilities recommended do not show this. Assuming that the tech support
> groups are right and there's some sort of rogue entry in the registry, how
> can it be accurately located?
> --
> Dick
>
>
> "Dick C." wrote:
>
>> Recently purchased HP Pavillion Vista machine and cannot install my
>> Quicken
>> 2007. Quicken/Intuit has spent 7 days via e-mail and then, today, using
>> remote access without success in resolving issue. Their final solution
>> was
>> "call Microsoft because something is locked up in the registry and the
>> registry needs to be edited".
>>
>> Next, today I spoke to HP since they supposedly have software support for
>> my
>> pre-installed Vista software. They went through all of their
>> troubleshooting
>> scripts and concluded that I need to: "call Microsoft because the
>> registry
>> needs to be edited to remove whatever is preventing this software from
>> being
>> installed."
>>
>> Microsoft tech support wants $59 to address an issue on a new computer
>> regarding software that only cost that much. Is there any other
>> alternative
>> to doing a regedit to find and cure the problem...or should I just toss
>> the
>> disk away and use someone else's software?
>> --
>> Dick

On Fri, 16 Nov 2007 01:26:29 -0500, "Andre Da Costa[ActiveWin]"
<> wrote:

> Only recommendation is to upgrade to a new version, 2008 version is
> certified compatible with Vista.


Although I can't help with Dick's problem, that certainly should not
be necessary. Quicken 2007 works fine under Vista here, as it does on
several others I'm familiar with.



> "Dick C." <> wrote in message
> news:7DE57B01-B964-4695-98F0-...
> > Tried to install with UAC disabled and get same result. When I try to
> > read
> > log that gets generated in C\ProgramData\Intuit...it seems to indicate
> > that
> > the install is thinking that there is a version installed, however all the
> > utilities recommended do not show this. Assuming that the tech support
> > groups are right and there's some sort of rogue entry in the registry, how
> > can it be accurately located?
> > --
> > Dick
> >
> >
> > "Dick C." wrote:
> >
> >> Recently purchased HP Pavillion Vista machine and cannot install my
> >> Quicken
> >> 2007. Quicken/Intuit has spent 7 days via e-mail and then, today, using
> >> remote access without success in resolving issue. Their final solution
> >> was
> >> "call Microsoft because something is locked up in the registry and the
> >> registry needs to be edited".
> >>
> >> Next, today I spoke to HP since they supposedly have software support for
> >> my
> >> pre-installed Vista software. They went through all of their
> >> troubleshooting
> >> scripts and concluded that I need to: "call Microsoft because the
> >> registry
> >> needs to be edited to remove whatever is preventing this software from
> >> being
> >> installed."
> >>
> >> Microsoft tech support wants $59 to address an issue on a new computer
> >> regarding software that only cost that much. Is there any other
> >> alternative
> >> to doing a regedit to find and cure the problem...or should I just toss
> >> the
> >> disk away and use someone else's software?
> >> --
> >> Dick
>

--
Ken Blake, Microsoft MVP Windows - Shell/User
Please Reply to the Newsgroup

You might try downloading and installing "Windows Install Cleanup" (It
is a MS program) from here:

http://support.microsoft.com/kb/290301

If Quicken is listed, select and run the cleanup then try to reinstall
Quicken. Quicken 2007 Basic R5 run fine on my system.

Fitz
--
Your body is a temple boy,
You ought to treat it well
But you trash the place and rent it out
Like it's some cheap motel - The Badlees