When I install updates, my internet doesn't work

Ok first of all, the people that work at Acer don't know anything about their
own computers. I have a Acer Aspire 5100 notebook running Windows Vista home
premium. I am unable to do any Windows updates at all without my internet not
working anymore. So needless to say, I have to restore to my old settings.
The idiot at Acer didn't even try to help, he said to call Qwest, my service
provider. I don't know that much about computers but I don't get why this
matters. Has anyone heard of this problem or know a fix. Should I really call
Qwest and see if they have any problems. Also I am unable to run the current
version of messenger. The newest version doesn't work on my vista.

And you current problem involving Windows Update is...?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Lori wrote:
> Ok first of all, the people that work at Acer don't know anything about
> their own computers. I have a Acer Aspire 5100 notebook running Windows
> Vista home premium. I am unable to do any Windows updates at all without
> my
> internet not working anymore. So needless to say, I have to restore to my
> old settings. The idiot at Acer didn't even try to help, he said to call
> Qwest, my service provider. I don't know that much about computers but I
> don't get why this matters. Has anyone heard of this problem or know a
> fix.
> Should I really call Qwest and see if they have any problems. Also I am
> unable to run the current version of messenger. The newest version doesn't
> work on my vista.

If I install any windows security updates, etc, My internet no longer
connects. I assume this is a windows issue?

"PA Bear [MS MVP]" wrote:

> And you current problem involving Windows Update is...?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> Lori wrote:
> > Ok first of all, the people that work at Acer don't know anything about
> > their own computers. I have a Acer Aspire 5100 notebook running Windows
> > Vista home premium. I am unable to do any Windows updates at all without
> > my
> > internet not working anymore. So needless to say, I have to restore to my
> > old settings. The idiot at Acer didn't even try to help, he said to call
> > Qwest, my service provider. I don't know that much about computers but I
> > don't get why this matters. Has anyone heard of this problem or know a
> > fix.
> > Should I really call Qwest and see if they have any problems. Also I am
> > unable to run the current version of messenger. The newest version doesn't
> > work on my vista.
>
>

Is it ANY updates, or have you just tried to install all the missing ones?
It's probably a particular update that is the problem, so you might have to
go one by one until you have the problem. A pain I know, but it may be the
only way to isolate the real problem.

Eddie Bowers
Security Support
Microsoft Corporation

This posting is provided "AS IS" with no warranties, and confers no rights.

Define "my internet no longer connects", please.

===================================

Error message after you install a Windows Internet Explorer 7 update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
http://support.microsoft.com/kb/942818

If tweaking your third-party firewall's settings don't help, try the
following:

1. Disable your anti-virus application, any real-time protection provided by
an anti-spyware application (except for Windows Defender; includes Spybot
Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
third-party firewall AND enable the Windows Firewall.

NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #4 below until your anti-virus
application has been re-enabled! If you're running ZA Free firewall, you
may need to uninstall it instead of disabling it.

2. Uninstall "Security Update for Windows Internet Explorer 7 (KB942615)"
via Add/Remove Programs (make sure Show Updates box is checked at top right)
and reboot.

3. Re-do #1 above.

4. Go to http://windowsupdate.microsoft.com and install any Critical Updates
offered. If "Root Certificates" update is listed in the Optional Updates
category, you might install it, too, to take full advantage of IE7's
additional security.

5. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable your third-party
firewall.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Lori wrote:
> If I install any windows security updates, etc, My internet no longer
> connects. I assume this is a windows issue?
>
> "PA Bear [MS MVP]" wrote:
>
>> And you current problem involving Windows Update is...?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> Lori wrote:
>>> Ok first of all, the people that work at Acer don't know anything about
>>> their own computers. I have a Acer Aspire 5100 notebook running Windows
>>> Vista home premium. I am unable to do any Windows updates at all without
>>> my
>>> internet not working anymore. So needless to say, I have to restore to
>>> my
>>> old settings. The idiot at Acer didn't even try to help, he said to call
>>> Qwest, my service provider. I don't know that much about computers but I
>>> don't get why this matters. Has anyone heard of this problem or know a
>>> fix.
>>> Should I really call Qwest and see if they have any problems. Also I am
>>> unable to run the current version of messenger. The newest version
>>> doesn't
>>> work on my vista.

"PA Bear [MS MVP]" wrote:

> Define "my internet no longer connects", please.
>
> ===================================
>
> Error message after you install a Windows Internet Explorer 7 update from
> Windows Update or from Microsoft Update: "Webpage cannot be displayed":
> http://support.microsoft.com/kb/942818
>
> If tweaking your third-party firewall's settings don't help, try the
> following:
>
> 1. Disable your anti-virus application, any real-time protection provided by
> an anti-spyware application (except for Windows Defender; includes Spybot
> Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
> third-party firewall AND enable the Windows Firewall.
>
> NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
> browsing; reading email; chatting) except #4 below until your anti-virus
> application has been re-enabled! If you're running ZA Free firewall, you
> may need to uninstall it instead of disabling it.
>
> 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB942615)"
> via Add/Remove Programs (make sure Show Updates box is checked at top right)
> and reboot.
>
> 3. Re-do #1 above.
>
> 4. Go to http://windowsupdate.microsoft.com and install any Critical Updates
> offered. If "Root Certificates" update is listed in the Optional Updates
> category, you might install it, too, to take full advantage of IE7's
> additional security.
>
> 5. Reboot > Make sure everything in #1 above is enabled again and, if
> applicable, disable the Windows Firewall and enable your third-party
> firewall.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> Lori wrote:
> > If I install any windows security updates, etc, My internet no longer
> > connects. I assume this is a windows issue?
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> And you current problem involving Windows Update is...?
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >> Lori wrote:
> >>> Ok first of all, the people that work at Acer don't know anything about
> >>> their own computers. I have a Acer Aspire 5100 notebook running Windows
> >>> Vista home premium. I am unable to do any Windows updates at all without
> >>> my
> >>> internet not working anymore. So needless to say, I have to restore to
> >>> my
> >>> old settings. The idiot at Acer didn't even try to help, he said to call
> >>> Qwest, my service provider. I don't know that much about computers but I
> >>> don't get why this matters. Has anyone heard of this problem or know a
> >>> fix.
> >>> Should I really call Qwest and see if they have any problems. Also I am
> >>> unable to run the current version of messenger. The newest version
> >>> doesn't
> >>> work on my vista.
>
>