Installation Errors For Live Mail

Hello,
I've recently been trying to download and install Windows Live Mail. That
part was easy, however, upon opening the program, I receive error messages.
The first one says, "Sorry, something unexpected happened and Windows Live
Mail must close, your most recent changes may not be saved."
Then another error box is displayed stating, "Contacts failed to load.
Windows Live Mail is incorrectly configured, please re-install."
I've uninstalled and reinstalled this program several times, but still not
sure why I am receiving these errors.
The only thing I can think of that I have different that I ran a clean
install on my computer and I am now running Windows XP professional sp.3 and
Internet Explorer 8. Is there some other program I need to have running for
this program to be configured accurately?
Your help is greatly appreciated.

Hello, not sure if the last message posted...
I tried what you suggested but still unsuccessful.
Anything else you can think of will be appreciated!
Thanks

"Peter.R" wrote:

> Try deleting the Windows Live Contacts Store/Cache as follows:
>
> 1. Close WLMail, WLMessenger, and other Windows Live applications.
>
> 2. Rename the 'Windows Live Contacts' folder* (by adding "(old)" to it) in the following location:
>
> C:\Documents and Settings\[UserName]\Local Settings\Application Data\Microsoft\Windows Live Contacts
>
> The Contacts Store will be replaced when you next restart WLMail.
>
> *Note that the path to the 'Windows Live Contacts' folder, involves a hidden folder, so ensure "Show hidden files and folders" is checked under Folder Options in Windows Explorer.
>
> --
> Peter.R
> (Windows Live Mail 2009 14.0.8089.726 on Windows 7 Home Premium)
> "There are more things in Heaven and earth, Horatio, than are dreamt of in your philosophy." - Shakespeare
>
> "innerchildbeaming" <> wrote in message news:E9508E09-D996-4F74-874B-...
>
> > Hello,
> > I've recently been trying to download and install Windows Live Mail. That part was easy, however, upon opening the program, I receive error messages.
> > The first one says, "Sorry, something unexpected happened and Windows Live Mail must close, your most recent changes may not be saved."
> > Then another error box is displayed stating, "Contacts failed to load. Windows Live Mail is incorrectly configured, please re-install."
> > I've uninstalled and reinstalled this program several times, but still not sure why I am receiving these errors.
> > The only thing I can think of that I have different that I ran a clean install on my computer and I am now running Windows XP professional sp.3 and Internet Explorer 8. Is there some other program I need to have running for this program to be configured accurately?
> > Your help is greatly appreciated.

Thanks for the info, however, I did do this but unfortunately it didn't work.
Any other ideas? Thanks!

"Peter.R" wrote:

> Try deleting the Windows Live Contacts Store/Cache as follows:
>
> 1. Close WLMail, WLMessenger, and other Windows Live applications.
>
> 2. Rename the 'Windows Live Contacts' folder* (by adding "(old)" to it) in the following location:
>
> C:\Documents and Settings\[UserName]\Local Settings\Application Data\Microsoft\Windows Live Contacts
>
> The Contacts Store will be replaced when you next restart WLMail.
>
> *Note that the path to the 'Windows Live Contacts' folder, involves a hidden folder, so ensure "Show hidden files and folders" is checked under Folder Options in Windows Explorer.
>
> --
> Peter.R
> (Windows Live Mail 2009 14.0.8089.726 on Windows 7 Home Premium)
> "There are more things in Heaven and earth, Horatio, than are dreamt of in your philosophy." - Shakespeare
>
> "innerchildbeaming" <> wrote in message news:E9508E09-D996-4F74-874B-...
>
> > Hello,
> > I've recently been trying to download and install Windows Live Mail. That part was easy, however, upon opening the program, I receive error messages.
> > The first one says, "Sorry, something unexpected happened and Windows Live Mail must close, your most recent changes may not be saved."
> > Then another error box is displayed stating, "Contacts failed to load. Windows Live Mail is incorrectly configured, please re-install."
> > I've uninstalled and reinstalled this program several times, but still not sure why I am receiving these errors.
> > The only thing I can think of that I have different that I ran a clean install on my computer and I am now running Windows XP professional sp.3 and Internet Explorer 8. Is there some other program I need to have running for this program to be configured accurately?
> > Your help is greatly appreciated.

Thanks for your quick reply, however, I did do this and was still unsuccessful.
Any other ideas? Thanks!

"Peter.R" wrote:

> Try deleting the Windows Live Contacts Store/Cache as follows:
>
> 1. Close WLMail, WLMessenger, and other Windows Live applications.
>
> 2. Rename the 'Windows Live Contacts' folder* (by adding "(old)" to it) in the following location:
>
> C:\Documents and Settings\[UserName]\Local Settings\Application Data\Microsoft\Windows Live Contacts
>
> The Contacts Store will be replaced when you next restart WLMail.
>
> *Note that the path to the 'Windows Live Contacts' folder, involves a hidden folder, so ensure "Show hidden files and folders" is checked under Folder Options in Windows Explorer.
>
> --
> Peter.R
> (Windows Live Mail 2009 14.0.8089.726 on Windows 7 Home Premium)
> "There are more things in Heaven and earth, Horatio, than are dreamt of in your philosophy." - Shakespeare
>
> "innerchildbeaming" <> wrote in message news:E9508E09-D996-4F74-874B-...
>
> > Hello,
> > I've recently been trying to download and install Windows Live Mail. That part was easy, however, upon opening the program, I receive error messages.
> > The first one says, "Sorry, something unexpected happened and Windows Live Mail must close, your most recent changes may not be saved."
> > Then another error box is displayed stating, "Contacts failed to load. Windows Live Mail is incorrectly configured, please re-install."
> > I've uninstalled and reinstalled this program several times, but still not sure why I am receiving these errors.
> > The only thing I can think of that I have different that I ran a clean install on my computer and I am now running Windows XP professional sp.3 and Internet Explorer 8. Is there some other program I need to have running for this program to be configured accurately?
> > Your help is greatly appreciated.

I completed all these tasks and downloaded a fresh version of Windows Live
Mail...but stiil the same thing happened.

"Peter.R" wrote:

> Try a *Complete* Uninstall/Reinstall of WLMail as described at
> http://liveunplugged.spaces.live.com...90CA!226.entry
>
> --
> Peter.R
> (Windows Live Mail 2009 14.0.8089.726 on Windows 7 Home Premium)
> "There are more things in Heaven and earth, Horatio, than are dreamt of in
> your philosophy." - Shakespeare
>
> "innerchildbeaming" <> wrote in
> message news:CBC206D1-1408-459F-8488-...
>
> > Hello, not sure if the last message posted...
> > I tried what you suggested but still unsuccessful.
> > Anything else you can think of will be appreciated!
> > Thanks
> >
> > "Peter.R" wrote:
> >
> >> Try deleting the Windows Live Contacts Store/Cache as follows:
> >>
> >> 1. Close WLMail, WLMessenger, and other Windows Live applications.
> >>
> >> 2. Rename the 'Windows Live Contacts' folder* (by adding "(old)" to it)
> in the following location:
> >>
> >> C:\Documents and Settings\[UserName]\Local Settings\Application
> Data\Microsoft\Windows Live Contacts
> >>
> >> The Contacts Store will be replaced when you next restart WLMail.
> >>
> >> *Note that the path to the 'Windows Live Contacts' folder, involves a
> hidden folder, so ensure "Show hidden files and folders" is checked under
> Folder Options in Windows Explorer.
> >>
> >> --
> >> Peter.R
> >> (Windows Live Mail 2009 14.0.8089.726 on Windows 7 Home Premium)
> >> "There are more things in Heaven and earth, Horatio, than are dreamt of
> in your philosophy." - Shakespeare
> >>
> >> "innerchildbeaming" <> wrote
> in message news:E9508E09-D996-4F74-874B-...
> >>
> >> > Hello,
> >> > I've recently been trying to download and install Windows Live Mail.
> That part was easy, however, upon opening the program, I receive error
> messages.
> >> > The first one says, "Sorry, something unexpected happened and Windows
> Live Mail must close, your most recent changes may not be saved."
> >> > Then another error box is displayed stating, "Contacts failed to
> load. Windows Live Mail is incorrectly configured, please re-install."
> >> > I've uninstalled and reinstalled this program several times, but
> still not sure why I am receiving these errors.
> >> > The only thing I can think of that I have different that I ran a
> clean install on my computer and I am now running Windows XP professional
> sp.3 and Internet Explorer 8. Is there some other program I need to have
> running for this program to be configured accurately?
> >> > Your help is greatly appreciated.
>

Hi, innerchildbeaming.

> I did do this

You did do WHAT? Whenever anybody says this, we are skeptical because we
have heard it so many times before - and it usually is not accurate. Please
tell us, in your own words, step by step, what YOU DID, not what you might
have read in Peter's post. If you tell us the exact steps YOU took, we may
be able to spot where you stepped off the path.

> and was still unsuccessful.

This doesn't tell us anything useful, either. HOW was it unsuccessful? Was
there an error message? At what point? What did the error message say -
VERBATIM? No paraphrasing, please! If possible, take a screenshot and post
the whole message.

Sorry to be so strident, but you've been trying for 2 days now to fix
something that isn't broken for most users. We need to find the needle in
your haystack that is different from everybody else's needle. And we can't
find that needle with statements like "tried it" and "didn't work". We
can't help you unless you tell us WHAT you did and WHAT results you saw.

Nobody pays us to do this, you know. We do it because we want to help. But
you have to do your part, too.

RC
--
R. C. White, CPA
San Marcos, TX

Microsoft Windows MVP
Windows Live Mail 2009 (14.0.8089.0726) in Win7 Ultimate x64

"innerchildbeaming" <> wrote in
message news:C760C8ED-045C-45B7-861A-...
> Thanks for your quick reply, however, I did do this and was still
> unsuccessful.
> Any other ideas? Thanks!
>
> "Peter.R" wrote:
>
>> Try deleting the Windows Live Contacts Store/Cache as follows:
>>
>> 1. Close WLMail, WLMessenger, and other Windows Live applications.
>>
>> 2. Rename the 'Windows Live Contacts' folder* (by adding "(old)" to it)
>> in the following location:
>>
>> C:\Documents and Settings\[UserName]\Local Settings\Application
>> Data\Microsoft\Windows Live Contacts
>>
>> The Contacts Store will be replaced when you next restart WLMail.
>>
>> *Note that the path to the 'Windows Live Contacts' folder, involves a
>> hidden folder, so ensure "Show hidden files and folders" is checked under
>> Folder Options in Windows Explorer.
>>
>> --
>> Peter.R
>> (Windows Live Mail 2009 14.0.8089.726 on Windows 7 Home Premium)
>> "There are more things in Heaven and earth, Horatio, than are dreamt of
>> in your philosophy." - Shakespeare
>>
>> "innerchildbeaming" <> wrote
>> in message news:E9508E09-D996-4F74-874B-...
>>
>> > Hello,
>> > I've recently been trying to download and install Windows Live Mail.
>> > That part was easy, however, upon opening the program, I receive error
>> > messages.
>> > The first one says, "Sorry, something unexpected happened and Windows
>> > Live Mail must close, your most recent changes may not be saved."
>> > Then another error box is displayed stating, "Contacts failed to load.
>> > Windows Live Mail is incorrectly configured, please re-install."
>> > I've uninstalled and reinstalled this program several times, but still
>> > not sure why I am receiving these errors.
>> > The only thing I can think of that I have different that I ran a clean
>> > install on my computer and I am now running Windows XP professional
>> > sp.3 and Internet Explorer 8. Is there some other program I need to
>> > have running for this program to be configured accurately?
>> > Your help is greatly appreciated.

Hello R.C.
When I say 'I did this' I followed EXACTLY to the 't' everything the last
poster told me to do. STEP BY STEP per his instructions. If you'd really like
to know exactly what I did, I could just copy and paste what the last posted
indicated for me to do, but I just assumed that you were intelligent enough
to read his posts, along with his solutions, before you spewed at me, unless
of course his answered posts are hidden from your view? If so, I can
understand then, your rudeness.
For your information, I was NOT paraphrasing the error message, that WAS
VERBATIM and the EXACT words of the error message!
Contrary to your belief, I am quite experienced when it comes to solving
problems with programs and yes, I CAN follow other people's directions.
Insinuating that I am the only one in here with Windows Mail problems is
quite the falsehoood. There are at least EIGHT pages alone with contact
problems and error messages.
Your intentions were never to help me or anyone for that matter so please
go hassle someone else.
You needn't reply, because I will be seeking help in another forum. They
don't get paid either, but they treat others with quite more respect!


"R. C. White" wrote:

> Hi, innerchildbeaming.
>
> > I did do this
>
> You did do WHAT? Whenever anybody says this, we are skeptical because we
> have heard it so many times before - and it usually is not accurate. Please
> tell us, in your own words, step by step, what YOU DID, not what you might
> have read in Peter's post. If you tell us the exact steps YOU took, we may
> be able to spot where you stepped off the path.
>
> > and was still unsuccessful.
>
> This doesn't tell us anything useful, either. HOW was it unsuccessful? Was
> there an error message? At what point? What did the error message say -
> VERBATIM? No paraphrasing, please! If possible, take a screenshot and post
> the whole message.
>
> Sorry to be so strident, but you've been trying for 2 days now to fix
> something that isn't broken for most users. We need to find the needle in
> your haystack that is different from everybody else's needle. And we can't
> find that needle with statements like "tried it" and "didn't work". We
> can't help you unless you tell us WHAT you did and WHAT results you saw.
>
> Nobody pays us to do this, you know. We do it because we want to help. But
> you have to do your part, too.
>
> RC
> --
> R. C. White, CPA
> San Marcos, TX
>
> Microsoft Windows MVP
> Windows Live Mail 2009 (14.0.8089.0726) in Win7 Ultimate x64
>
> "innerchildbeaming" <> wrote in
> message news:C760C8ED-045C-45B7-861A-...
> > Thanks for your quick reply, however, I did do this and was still
> > unsuccessful.
> > Any other ideas? Thanks!
> >
> > "Peter.R" wrote:
> >
> >> Try deleting the Windows Live Contacts Store/Cache as follows:
> >>
> >> 1. Close WLMail, WLMessenger, and other Windows Live applications.
> >>
> >> 2. Rename the 'Windows Live Contacts' folder* (by adding "(old)" to it)
> >> in the following location:
> >>
> >> C:\Documents and Settings\[UserName]\Local Settings\Application
> >> Data\Microsoft\Windows Live Contacts
> >>
> >> The Contacts Store will be replaced when you next restart WLMail.
> >>
> >> *Note that the path to the 'Windows Live Contacts' folder, involves a
> >> hidden folder, so ensure "Show hidden files and folders" is checked under
> >> Folder Options in Windows Explorer.
> >>
> >> --
> >> Peter.R
> >> (Windows Live Mail 2009 14.0.8089.726 on Windows 7 Home Premium)
> >> "There are more things in Heaven and earth, Horatio, than are dreamt of
> >> in your philosophy." - Shakespeare
> >>
> >> "innerchildbeaming" <> wrote
> >> in message news:E9508E09-D996-4F74-874B-...
> >>
> >> > Hello,
> >> > I've recently been trying to download and install Windows Live Mail.
> >> > That part was easy, however, upon opening the program, I receive error
> >> > messages.
> >> > The first one says, "Sorry, something unexpected happened and Windows
> >> > Live Mail must close, your most recent changes may not be saved."
> >> > Then another error box is displayed stating, "Contacts failed to load.
> >> > Windows Live Mail is incorrectly configured, please re-install."
> >> > I've uninstalled and reinstalled this program several times, but still
> >> > not sure why I am receiving these errors.
> >> > The only thing I can think of that I have different that I ran a clean
> >> > install on my computer and I am now running Windows XP professional
> >> > sp.3 and Internet Explorer 8. Is there some other program I need to
> >> > have running for this program to be configured accurately?
> >> > Your help is greatly appreciated.
>
> .
>

There are times when provided solutions don't work for a variety of known and unknown reasons.

What's unclear at this stage, after attempting the earlier proposed solution, is whether or not you are seeing the exact same error
message(s) as before, new ones, not seeing all of the same.

Lacking anything beyond the follow-up "it was still successful" it may be best to contact WLM support.

WLM Support
1. http://help.live.com/help.aspx?proje...3&market=en-us
2. Click on the first item in the left hand pane FAQ List(e.g.'How do I install and run WLM for the first time') then allow that
item to load in the right hand pane
3. Look in the lower right, click on 'Get more Help', allow that page to load
4. Click on 'Get Support', the e-form will load.


Fill out the form...and good luck

--
...winston
ms-mvp mail

"innerchildbeaming" <> wrote in message
news:9D1C0D24-0BA2-46BF-A95B-...
> Hello R.C.
> When I say 'I did this' I followed EXACTLY to the 't' everything the last
> poster told me to do. STEP BY STEP per his instructions. If you'd really like
> to know exactly what I did, I could just copy and paste what the last posted
> indicated for me to do, but I just assumed that you were intelligent enough
> to read his posts, along with his solutions, before you spewed at me, unless
> of course his answered posts are hidden from your view? If so, I can
> understand then, your rudeness.
> For your information, I was NOT paraphrasing the error message, that WAS
> VERBATIM and the EXACT words of the error message!
> Contrary to your belief, I am quite experienced when it comes to solving
> problems with programs and yes, I CAN follow other people's directions.
> Insinuating that I am the only one in here with Windows Mail problems is
> quite the falsehoood. There are at least EIGHT pages alone with contact
> problems and error messages.
> Your intentions were never to help me or anyone for that matter so please
> go hassle someone else.
> You needn't reply, because I will be seeking help in another forum. They
> don't get paid either, but they treat others with quite more respect!
>
>
> "R. C. White" wrote:
>
>> Hi, innerchildbeaming.
>>
>> > I did do this
>>
>> You did do WHAT? Whenever anybody says this, we are skeptical because we
>> have heard it so many times before - and it usually is not accurate. Please
>> tell us, in your own words, step by step, what YOU DID, not what you might
>> have read in Peter's post. If you tell us the exact steps YOU took, we may
>> be able to spot where you stepped off the path.
>>
>> > and was still unsuccessful.
>>
>> This doesn't tell us anything useful, either. HOW was it unsuccessful? Was
>> there an error message? At what point? What did the error message say -
>> VERBATIM? No paraphrasing, please! If possible, take a screenshot and post
>> the whole message.
>>
>> Sorry to be so strident, but you've been trying for 2 days now to fix
>> something that isn't broken for most users. We need to find the needle in
>> your haystack that is different from everybody else's needle. And we can't
>> find that needle with statements like "tried it" and "didn't work". We
>> can't help you unless you tell us WHAT you did and WHAT results you saw.
>>
>> Nobody pays us to do this, you know. We do it because we want to help. But
>> you have to do your part, too.
>>
>> RC
>> --
>> R. C. White, CPA
>> San Marcos, TX
>>
>> Microsoft Windows MVP
>> Windows Live Mail 2009 (14.0.8089.0726) in Win7 Ultimate x64
>>
>> "innerchildbeaming" <> wrote in
>> message news:C760C8ED-045C-45B7-861A-...
>> > Thanks for your quick reply, however, I did do this and was still
>> > unsuccessful.
>> > Any other ideas? Thanks!
>> >
>> > "Peter.R" wrote:
>> >
>> >> Try deleting the Windows Live Contacts Store/Cache as follows:
>> >>
>> >> 1. Close WLMail, WLMessenger, and other Windows Live applications.
>> >>
>> >> 2. Rename the 'Windows Live Contacts' folder* (by adding "(old)" to it)
>> >> in the following location:
>> >>
>> >> C:\Documents and Settings\[UserName]\Local Settings\Application
>> >> Data\Microsoft\Windows Live Contacts
>> >>
>> >> The Contacts Store will be replaced when you next restart WLMail.
>> >>
>> >> *Note that the path to the 'Windows Live Contacts' folder, involves a
>> >> hidden folder, so ensure "Show hidden files and folders" is checked under
>> >> Folder Options in Windows Explorer.
>> >>
>> >> --
>> >> Peter.R
>> >> (Windows Live Mail 2009 14.0.8089.726 on Windows 7 Home Premium)
>> >> "There are more things in Heaven and earth, Horatio, than are dreamt of
>> >> in your philosophy." - Shakespeare
>> >>
>> >> "innerchildbeaming" <> wrote
>> >> in message news:E9508E09-D996-4F74-874B-...
>> >>
>> >> > Hello,
>> >> > I've recently been trying to download and install Windows Live Mail.
>> >> > That part was easy, however, upon opening the program, I receive error
>> >> > messages.
>> >> > The first one says, "Sorry, something unexpected happened and Windows
>> >> > Live Mail must close, your most recent changes may not be saved."
>> >> > Then another error box is displayed stating, "Contacts failed to load.
>> >> > Windows Live Mail is incorrectly configured, please re-install."
>> >> > I've uninstalled and reinstalled this program several times, but still
>> >> > not sure why I am receiving these errors.
>> >> > The only thing I can think of that I have different that I ran a clean
>> >> > install on my computer and I am now running Windows XP professional
>> >> > sp.3 and Internet Explorer 8. Is there some other program I need to
>> >> > have running for this program to be configured accurately?
>> >> > Your help is greatly appreciated.
>>
>> .
>>

"innerchildbeaming" <> wrote in message
news:9D1C0D24-0BA2-46BF-A95B-...


Interesting that the most verbiage we could get from you was
a defense about how little information you were willing to provide
and collaborate with us.

Good luck diagnosing your problem symptoms.


---