Installation Failure Error Code: 0x800F020B HP LJ 4200 Drivers

I'm getting this on my laptop. WXP SP2. Have deleted internet temporaries,
history, etc.
Still no go.
Can anybody suggest a fix?
TIA
Adam

"Adam Selene" wrote:
> I'm getting this on my laptop. WXP SP2. Have deleted internet temporaries,
> history, etc.
> Still no go.
> Can anybody suggest a fix?
> TIA
> Adam

I got this when installing MS updates (XP SP2) for option hardware hp color
LaserJet 9500 MFP (DOT4). It was on the custom list, I didn't have that
hardware (or driver, I guess), but decided to install it anyway. it failed
with same code as you. According to
http://inetexplorer.mvps.org/archive...date_codes.htm, 0x800F020B
error means 'device instance does not exist'. That seemed to apply to me so I
then tagged that update as 'Do not show'(?) and ignored it.
Maybe they (HP? M$?) need to be contacted anyway about suggesting
inappropriate updates!
If you DO have that hardware, then I guess HP may be the people to contact.
HTH

"Brewmanz" wrote:

> "Adam Selene" wrote:
> > I'm getting this on my laptop. WXP SP2. Have deleted internet temporaries,
> > history, etc.
> > Still no go.
> > Can anybody suggest a fix?
> > TIA
> > Adam
>
> I got this when installing MS updates (XP SP2) for option hardware hp color
> LaserJet 9500 MFP (DOT4). It was on the custom list, I didn't have that
> hardware (or driver, I guess), but decided to install it anyway. it failed
> with same code as you. According to
> http://inetexplorer.mvps.org/archive...date_codes.htm, 0x800F020B
> error means 'device instance does not exist'. That seemed to apply to me so I
> then tagged that update as 'Do not show'(?) and ignored it.
> Maybe they (HP? M$?) need to be contacted anyway about suggesting
> inappropriate updates!
> If you DO have that hardware, then I guess HP may be the people to contact.
> HTH

Well, it's really weird. A device instance DOES exist -- I can't imagine MS
would be touting the update if it didn't. I don't know the significance of
DOT4 -- seems to be used as a PORT identifier and my device uses a STD TCP/IP
port.

I wonder if it's really those "Universal" drivers HP is trying to peddle?
Those don't look very appealing IMHO since they interfere with the Windows
"look and feel". But then, so does VISTA so I guess they're entitled.
Thanks,
AS

I have exactly the same problem - same operating system, same update, same
error code. Like Adam, I do not have this particular printer - although I do
have other HP printers (2).

I also tagged the update as "Do not show", which worked for a few days.
Then, it reappeared again. Consequently, my system has attempted, and
failed, to install this update on numerous occasions. I wish the suppress
marker would work.
--
Bob


"Adam Selene" wrote:

>
>
> "Brewmanz" wrote:
>
> > "Adam Selene" wrote:
> > > I'm getting this on my laptop. WXP SP2. Have deleted internet temporaries,
> > > history, etc.
> > > Still no go.
> > > Can anybody suggest a fix?
> > > TIA
> > > Adam
> >
> > I got this when installing MS updates (XP SP2) for option hardware hp color
> > LaserJet 9500 MFP (DOT4). It was on the custom list, I didn't have that
> > hardware (or driver, I guess), but decided to install it anyway. it failed
> > with same code as you. According to
> > http://inetexplorer.mvps.org/archive...date_codes.htm, 0x800F020B
> > error means 'device instance does not exist'. That seemed to apply to me so I
> > then tagged that update as 'Do not show'(?) and ignored it.
> > Maybe they (HP? M$?) need to be contacted anyway about suggesting
> > inappropriate updates!
> > If you DO have that hardware, then I guess HP may be the people to contact.
> > HTH
>
> Well, it's really weird. A device instance DOES exist -- I can't imagine MS
> would be touting the update if it didn't. I don't know the significance of
> DOT4 -- seems to be used as a PORT identifier and my device uses a STD TCP/IP
> port.
>
> I wonder if it's really those "Universal" drivers HP is trying to peddle?
> Those don't look very appealing IMHO since they interfere with the Windows
> "look and feel". But then, so does VISTA so I guess they're entitled.
> Thanks,
> AS

Bob L <> wrote:

> I have exactly the same problem - same operating system, same update,
> same error code. Like Adam, I do not have this particular printer -
> although I do have other HP printers (2).
>
> I also tagged the update as "Do not show", which worked for a few
> days. Then, it reappeared again. Consequently, my system has
> attempted, and failed, to install this update on numerous occasions.

I suggest that you go to the HP site at http://www.hp.com/ and ensure that
you instal the latest drivers for whichever HP printers that you do have.
This should prevent an update being detected in the future.

--
Robin Walker [MVP Networking]

Many thanks.

I had done that already - and all HP drivers are up to date.
--
Bob


"Robin Walker [MVP]" wrote:

> Bob L <> wrote:
>
> > I have exactly the same problem - same operating system, same update,
> > same error code. Like Adam, I do not have this particular printer -
> > although I do have other HP printers (2).
> >
> > I also tagged the update as "Do not show", which worked for a few
> > days. Then, it reappeared again. Consequently, my system has
> > attempted, and failed, to install this update on numerous occasions.
>
> I suggest that you go to the HP site at http://www.hp.com/ and ensure that
> you instal the latest drivers for whichever HP printers that you do have.
> This should prevent an update being detected in the future.
>
> --
> Robin Walker [MVP Networking]
>
>
>
>

I started a live chat with Hewlett Packard tech support. Toatally useless!
Their recommended solution was to disable Microsoft Update!!
--
Bob


"Robin Walker [MVP]" wrote:

> Bob L <> wrote:
>
> > I have exactly the same problem - same operating system, same update,
> > same error code. Like Adam, I do not have this particular printer -
> > although I do have other HP printers (2).
> >
> > I also tagged the update as "Do not show", which worked for a few
> > days. Then, it reappeared again. Consequently, my system has
> > attempted, and failed, to install this update on numerous occasions.
>
> I suggest that you go to the HP site at http://www.hp.com/ and ensure that
> you instal the latest drivers for whichever HP printers that you do have.
> This should prevent an update being detected in the future.
>
> --
> Robin Walker [MVP Networking]
>
>
>
>

I am yet another victim of exactly the same thing as Adam. I also have the
device. One thing that I did notice was that I can no longer set any of the
properties in the printer dialog any more (when I click on preferences, I get
an exception that some function caused a protection fault - I thought we were
not supposed to get these anymore )

Dave

"Adam Selene" wrote:

> I'm getting this on my laptop. WXP SP2. Have deleted internet temporaries,
> history, etc.
> Still no go.
> Can anybody suggest a fix?
> TIA
> Adam