Installation history status apparently incorrect

Problem: installation history status shows Failed for SP2 but apparently it
installed OK.
Background: AU tried to install SP2 twice via dial-up. 1st time user
cancelled it. This entry in history says cancelled as expected. 2nd time
several days later, AU tried again and locked up at around 80% during
cleanup. User rebooted 2x and looks like SP2 actually installed. System
Properties says SP2 and Add/Remove Programs indicates that also. HOWEVER,
history indicates install failed with no entry that says successful.
Question #1: how can I verify that SP2 installed correctly?
Question #2: can I correct the history if SP2 installed successfully? ( I
read that this is kept in an .edb file?)
Details: running Norton AV, ZoneAlarm, MS Security Center off. A subsequent
update of .NET framework 1.0 SP failed (related my problem?)
Thanks for the help

> Question #1: how can I verify that SP2 installed correctly?

What does the ReportingEvents.log show?
What does the WindowsUpdate.log show?
What does the svcpack.log show? To look for problems you could
do finds (up) from the bottom for strings such as Fail and Err

Try using MBSA to see what it thinks.

You can also use the MBSA command line client to generate some
detail reports that you can use to check whether the module versions
actually match the updates.


<example>
D:\Program Files\Microsoft Baseline Security Analyzer>mbsacli /hf -v -z
</example>

<TITLE>303215 - Microsoft Network Security Hotfix Checker (Hfnetchk.exe) Tool Is Available</TITLE>
< http://support.microsoft.com/default...;en-us;Q303215 >


HTH

Robert Aldwinckle
---


"JustTryingToKeepUP" <> wrote in message
news33B00AD-4713-407E-A3FE-...
> Problem: installation history status shows Failed for SP2 but apparently it
> installed OK.
> Background: AU tried to install SP2 twice via dial-up. 1st time user
> cancelled it. This entry in history says cancelled as expected. 2nd time
> several days later, AU tried again and locked up at around 80% during
> cleanup. User rebooted 2x and looks like SP2 actually installed. System
> Properties says SP2 and Add/Remove Programs indicates that also. HOWEVER,
> history indicates install failed with no entry that says successful.
> Question #1: how can I verify that SP2 installed correctly?
> Question #2: can I correct the history if SP2 installed successfully? ( I
> read that this is kept in an .edb file?)
> Details: running Norton AV, ZoneAlarm, MS Security Center off. A subsequent
> update of .NET framework 1.0 SP failed (related my problem?)
> Thanks for the help