Installation of KB896727 causes Script errors using Help

Hi,

I have a problem with installing KB896272. It has stopped the help in Excel
from working and I know get an Internet Script Error. To test if you go:

1. Open an Excel Spreadsheet
2. Open Help
3. Type "Function" in the IndexTab / Type Keywords Input Box
4. Highlight any one of the "** Worksheet Function" topics listed
5. In the right hand pane, click on the "See Also" hyperlink

Uninstalling the update fixes the issue, but as it is critical I do think
this will not be an option. I have tried various fixes (updating the script
engine and checking the browser settings) but nothing seems to work.

I am running XP with SP1, Office 2002 with SP3 and IE 6 SP1.

Any help will be appreciated, cheers Manish

Manish wrote:

> Hi,
>
> I have a problem with installing KB896272. It has stopped the help in Excel
> from working and I know get an Internet Script Error. To test if you go:
>
> 1. Open an Excel Spreadsheet
> 2. Open Help
> 3. Type "Function" in the IndexTab / Type Keywords Input Box
> 4. Highlight any one of the "** Worksheet Function" topics listed
> 5. In the right hand pane, click on the "See Also" hyperlink
>
> Uninstalling the update fixes the issue, but as it is critical I do think
> this will not be an option.

See the section "Issue that the hotfix package fixes" here for
what it fixes:
http://support.microsoft.com/kb/896272

It doesn't look to critical I think...



> I have tried various fixes (updating the script
> engine and checking the browser settings) but nothing seems to work.
>
> I am running XP with SP1, Office 2002 with SP3 and IE 6 SP1.
>
> Any help will be appreciated, cheers Manish


--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

Hi Torgeir,

My apologies, in my rush to post, I typed the wrong update in. It should
have been KB896727. Sorry for the confusion.

Thanks -Manish

"Torgeir Bakken (MVP)" wrote:

> Manish wrote:
>
> > Hi,
> >
> > I have a problem with installing KB896272. It has stopped the help in Excel
> > from working and I know get an Internet Script Error. To test if you go:
> >
> > 1. Open an Excel Spreadsheet
> > 2. Open Help
> > 3. Type "Function" in the IndexTab / Type Keywords Input Box
> > 4. Highlight any one of the "** Worksheet Function" topics listed
> > 5. In the right hand pane, click on the "See Also" hyperlink
> >
> > Uninstalling the update fixes the issue, but as it is critical I do think
> > this will not be an option.
>
> See the section "Issue that the hotfix package fixes" here for
> what it fixes:
> http://support.microsoft.com/kb/896272
>
> It doesn't look to critical I think...
>
>
>
> > I have tried various fixes (updating the script
> > engine and checking the browser settings) but nothing seems to work.
> >
> > I am running XP with SP1, Office 2002 with SP3 and IE 6 SP1.
> >
> > Any help will be appreciated, cheers Manish
>
>
> --
> torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
> Administration scripting examples and an ONLINE version of
> the 1328 page Scripting Guide:
> http://www.microsoft.com/technet/scr...r/default.mspx
>

"Manish" <> wrote in message
news:AEECF7F5-29B4-4C5D-9C1E-...
> Hi,
>
> I have a problem with installing KB896272. It has stopped the help in Excel
> from working and I know get an Internet Script Error. To test if you go:
>
> 1. Open an Excel Spreadsheet
> 2. Open Help
> 3. Type "Function" in the IndexTab / Type Keywords Input Box
> 4. Highlight any one of the "** Worksheet Function" topics listed
> 5. In the right hand pane, click on the "See Also" hyperlink
>
> Uninstalling the update fixes the issue, but as it is critical I do think
> this will not be an option. I have tried various fixes (updating the script
> engine and checking the browser settings) but nothing seems to work.
>
> I am running XP with SP1, Office 2002 with SP3 and IE 6 SP1.
>
> Any help will be appreciated, cheers Manish


From the related TechNet article for KB896727
we find yet another reference to the kill-bit for the help function:

http://www.microsoft.com/technet/sec.../MS05-038.mspx

<quote>
Additionally, this update sets the kill bit for older versions of the following objects:

• The Microsoft HTML Help ActiveX control that is addressed in MS05-026: Vulnerability in HTML Help Could Allow Remote Code
Execution (896358)


</quote>

There is workaround information in KB896358.

Excerpts from other replies to similar questions:

<excerpt>
Check to see if it is not yet another symptom of
hhctrl.ocx being updated?

BTW which version of that module do you have?

http://www.microsoft.com/technet/sec.../ms05-026.mspx

(MSN search for
"hhctrl.ocx" "5.2.3790.2453"
)


Notice that in order to figure out if you have the standard or the QFE
version you actually have to look at the *minutes* digits in the Modified
field.

Alternatively, use filever -v (from the XP Support Tools)

<example>
F:\WINDOWS\system32>filever hhctrl.ocx -v | find /i "FileVersion"
FileVersion 5.2.3790.2453 (srv03_sp1_gdr.050525-1542)
</example>


>
> How to i rebuild the index.?

FWIW at one point besides restoring the right module (ref KB811630)
I found it was also necessary to re-register it.

Also there's these:

<title>After you install security update 896358, content that should be
displayed in a different frame is displayed in the frame that contains the
HTML Help ActiveX control</title>
http://support.microsoft.com/kb/896905/

<title>After you install security update 896358, downloaded Compiled Help
Module files cannot be opened</title>
http://support.microsoft.com/kb/902225/

(MSN search for
(896358 OR KB896358) site:microsoft.com
)


Here is more information about the same factor from a reply last month:

<paste>

What version of hhctrl.ocx do you have?


<title>Microsoft Security Bulletin MS05-001</title>
<h2 class="subtitle">Vulnerability in HTML Help Could Allow Code Execution (890175)</h2>
http://www.microsoft.com/technet/sec.../MS05-001.mspx


Even if it is current you may have to re-register it.
E.g. Run... (press Win-R and enter
regsvr32 hhctrl.ocx

The associated KB article refers to 811630 as a pre-requisite.
Prior to this, cumulative updates to IE browser functionality
usually referred to that update in their Security Bulletin's FAQ

<example>
<title>Microsoft Security Bulletin MS05-014: Cumulative Security Update for Internet Explorer (867282)</title>
http://www.microsoft.com/technet/sec.../ms05-014.mspx

(expand the FAQ section and do a find for 811630)
</example>


Note also the links to "Known issues" in the KB890175 article.
http://support.microsoft.com/kb/890175


If you have the newest version of hhctrl.ocx and re-registering it doesn't
seem to change your symptom, I would next take a look at the versions
of the other modules which 811630 updates.

If you need more help be sure to state also the status of these two updates
on your system, including whether either of them has ever been removed.


HTH

Robert Aldwinckle
---

</paste>

</excerpt>

Hi Robert,

Many thanks for this, reregistering HHCTRL.OCX has sorted this issue out.

Cheers for your time on this one.

Manish

"Robert Aldwinckle" wrote:

> "Manish" <> wrote in message
> news:AEECF7F5-29B4-4C5D-9C1E-...
> > Hi,
> >
> > I have a problem with installing KB896272. It has stopped the help in Excel
> > from working and I know get an Internet Script Error. To test if you go:
> >
> > 1. Open an Excel Spreadsheet
> > 2. Open Help
> > 3. Type "Function" in the IndexTab / Type Keywords Input Box
> > 4. Highlight any one of the "** Worksheet Function" topics listed
> > 5. In the right hand pane, click on the "See Also" hyperlink
> >
> > Uninstalling the update fixes the issue, but as it is critical I do think
> > this will not be an option. I have tried various fixes (updating the script
> > engine and checking the browser settings) but nothing seems to work.
> >
> > I am running XP with SP1, Office 2002 with SP3 and IE 6 SP1.
> >
> > Any help will be appreciated, cheers Manish
>
>
> From the related TechNet article for KB896727
> we find yet another reference to the kill-bit for the help function:
>
> http://www.microsoft.com/technet/sec.../MS05-038.mspx
>
> <quote>
> Additionally, this update sets the kill bit for older versions of the following objects:
>
> • The Microsoft HTML Help ActiveX control that is addressed in MS05-026: Vulnerability in HTML Help Could Allow Remote Code
> Execution (896358)
>
>
> </quote>
>
> There is workaround information in KB896358.
>
> Excerpts from other replies to similar questions:
>
> <excerpt>
> Check to see if it is not yet another symptom of
> hhctrl.ocx being updated?
>
> BTW which version of that module do you have?
>
> http://www.microsoft.com/technet/sec.../ms05-026.mspx
>
> (MSN search for
> "hhctrl.ocx" "5.2.3790.2453"
> )
>
>
> Notice that in order to figure out if you have the standard or the QFE
> version you actually have to look at the *minutes* digits in the Modified
> field.
>
> Alternatively, use filever -v (from the XP Support Tools)
>
> <example>
> F:\WINDOWS\system32>filever hhctrl.ocx -v | find /i "FileVersion"
> FileVersion 5.2.3790.2453 (srv03_sp1_gdr.050525-1542)
> </example>
>
>
> >
> > How to i rebuild the index.?
>
> FWIW at one point besides restoring the right module (ref KB811630)
> I found it was also necessary to re-register it.
>
> Also there's these:
>
> <title>After you install security update 896358, content that should be
> displayed in a different frame is displayed in the frame that contains the
> HTML Help ActiveX control</title>
> http://support.microsoft.com/kb/896905/
>
> <title>After you install security update 896358, downloaded Compiled Help
> Module files cannot be opened</title>
> http://support.microsoft.com/kb/902225/
>
> (MSN search for
> (896358 OR KB896358) site:microsoft.com
> )
>
>
> Here is more information about the same factor from a reply last month:
>
> <paste>
>
> What version of hhctrl.ocx do you have?
>
>
> <title>Microsoft Security Bulletin MS05-001</title>
> <h2 class="subtitle">Vulnerability in HTML Help Could Allow Code Execution (890175)</h2>
> http://www.microsoft.com/technet/sec.../MS05-001.mspx
>
>
> Even if it is current you may have to re-register it.
> E.g. Run... (press Win-R and enter
> regsvr32 hhctrl.ocx
>
> The associated KB article refers to 811630 as a pre-requisite.
> Prior to this, cumulative updates to IE browser functionality
> usually referred to that update in their Security Bulletin's FAQ
>
> <example>
> <title>Microsoft Security Bulletin MS05-014: Cumulative Security Update for Internet Explorer (867282)</title>
> http://www.microsoft.com/technet/sec.../ms05-014.mspx
>
> (expand the FAQ section and do a find for 811630)
> </example>
>
>
> Note also the links to "Known issues" in the KB890175 article.
> http://support.microsoft.com/kb/890175
>
>
> If you have the newest version of hhctrl.ocx and re-registering it doesn't
> seem to change your symptom, I would next take a look at the versions
> of the other modules which 811630 updates.
>
> If you need more help be sure to state also the status of these two updates
> on your system, including whether either of them has ever been removed.
>
>
> HTH
>
> Robert Aldwinckle
> ---
>
> </paste>
>
> </excerpt>
>
>
>

"Manish" <> wrote in message
news:CD194FF5-5305-4A52-A6DB-...
> Hi Robert,
>
> Many thanks for this, reregistering HHCTRL.OCX has sorted this issue out.


Good. An easy fix then. Thanks for the feedback.


Robert.
---