Installed AVG v9.0.707 - broke (SBS 2003 R2) NTBackup of MS Exchange 2003

Hi,

We've been running NTbackups of our (SBS) WinServer2003 R2 machine, including the MS Exchange 2003 SP2 install, for 2.5 years without any incident relating to MS Exchange.

Two days ago I installed AVG on the server with the Exchange scanning option. AVG was not previously installed on the server.

For the past two evenings the Exchange portion of the NTBackup routine has failed with error "Portions of "\Exchange\MDBDATA\priv1.edb" cannot be read. The backed up data is corrupt or incomplete."

Anybody have any idea?

The server is running AVG 9.0.707

Regards,
JD


19/11/2009 11:30 PM
-------------------------------
Date: 19/11/2009
Time: 11:30 PM
User: SYSTEM
-------------------------------

Backup Runner started.
Launching NTBackup: ntbackup.exe backup "@C:\Program Files\Microsoft Windows Small Business Server\Backup\Small Business Backup Script.bks" /d "SBS Backup created on 19/11/2009 at 11:30 PM" /v:yes /r:no /rs:no /hcff /m normal /j "Small Business Server Backup Job" /l:s /f "F:\Backup Files\Small Business Server Backup (04).bkf" /UM
NTBACKUP LOG FILE: C:\Documents and Settings\SBS Backup User\Local Settings\Application Data\Microsoft\Windows NT\NTBackup\data\backup02.log
=====================<BEGIN NTBACKUP LOG FILE>=====================
Backup Status
Operation: Backup
Active backup destination: File
Media name: "Small Business Server Backup (04).bkf created 19/11/2009 at 11:30 PM"

Volume shadow copy creation: Attempt 1.
Backup (via shadow copy) of "C: SYSTEM"
Backup set #1 on media #1
Backup description: "SBS Backup created on 19/11/2009 at 11:30 PM"
Media name: "Small Business Server Backup (04).bkf created 19/11/2009 at 11:30 PM"

Backup Type: Normal

Backup started on 19/11/2009 at 11:36 PM.
Backup completed on 20/11/2009 at 12:16 AM.
Directories: 7902
Files: 67340
Bytes: 14,678,459,878
Time: 40 minutes and 14 seconds
Backup (via shadow copy) of "D: DATA"
Backup set #2 on media #1
Backup description: "SBS Backup created on 19/11/2009 at 11:30 PM"
Media name: "Small Business Server Backup (04).bkf created 19/11/2009 at 11:30 PM"

Backup Type: Normal

Backup started on 20/11/2009 at 12:16 AM.

WARNING: Portions of "\Exchange\MDBDATA\priv1.edb" cannot be read. The backed up data is corrupt or incomplete.
This file will not restore correctly.
WARNING: Portions of "\Exchange\MDBDATA\priv1.stm" cannot be read. The backed up data is corrupt or incomplete.
This file will not restore correctly.

Backup completed on 20/11/2009 at 1:55 AM.
Directories: 9839
Files: 101618
Corrupt: 2
Bytes: 66,619,295,283
Time: 1 hour, 39 minutes, and 1 second
Backup of "BA-SERV-01\Microsoft Information Store\First Storage Group"
Backup set #3 on media #1
Backup description: "SBS Backup created on 19/11/2009 at 11:30 PM"
Media name: "Small Business Server Backup (04).bkf created 19/11/2009 at 11:30 PM"

Backup Type: Normal

Backup started on 20/11/2009 at 1:55 AM.
Backup completed on 20/11/2009 at 2:07 AM.
Directories: 4
Files: 6
Bytes: 11,516,682,872
Time: 11 minutes and 47 seconds
Backup (via shadow copy) of "System State"
Backup set #4 on media #1
Backup description: "SBS Backup created on 19/11/2009 at 11:30 PM"
Media name: "Small Business Server Backup (04).bkf created 19/11/2009 at 11:30 PM"

Backup Type: Copy

Backup started on 20/11/2009 at 2:07 AM.
Backup completed on 20/11/2009 at 2:09 AM.
Directories: 300
Files: 3004
Bytes: 661,160,311
Time: 1 minute and 59 seconds

----------------------

Verify Status
Operation: Verify After Backup
Active backup destination: File
Active backup destination: F:\Backup Files\Small Business Server Backup (04).bkf

Verify of "C:"
Backup set #1 on media #1
Backup description: "SBS Backup created on 19/11/2009 at 11:30 PM"
Verify started on 20/11/2009 at 2:09 AM.
Verify completed on 20/11/2009 at 2:18 AM.
Directories: 7902
Files: 67340
Different: 0
Bytes: 14,678,459,878
Time: 8 minutes and 25 seconds

Verify of "D:"
Backup set #2 on media #1
Backup description: "SBS Backup created on 19/11/2009 at 11:30 PM"
Verify started on 20/11/2009 at 2:18 AM.
Verify completed on 20/11/2009 at 3:00 AM.
Directories: 9839
Files: 101618
Different: 0
Bytes: 66,619,295,283
Time: 42 minutes and 38 seconds

Verify of "BA-SERV-01\Microsoft Information Store\First Storage Group"
Backup set #3 on media #1
Backup description: "SBS Backup created on 19/11/2009 at 11:30 PM"
Verify started on 20/11/2009 at 3:00 AM.
Verify completed on 20/11/2009 at 3:09 AM.
Directories: 4
Files: 0
Different: 0
Bytes: 11,516,682,872
Time: 8 minutes and 30 seconds

Verify of "System State"
Backup set #4 on media #1
Backup description: "SBS Backup created on 19/11/2009 at 11:30 PM"
Verify started on 20/11/2009 at 3:09 AM.
Verify completed on 20/11/2009 at 3:09 AM.
Directories: 300
Files: 3004
Different: 0
Bytes: 661,160,311
Time: 31 seconds

----------------------

=======================<END NTBACKUP LOG FILE>=====================
NTBackup finished the backup with errors.

For more information about failed backups, see the article on troubleshooting your backup at the following Web page: Troubleshooting Windows Small Business Server 2003

Backup ended at Friday, 20 November 2009 3:09 AM
Backup Runner finished.

My backups seem to be functioning smoothly again.

After reviewing the suggestions provided in other forums e.g. AVG v9 w/ Exchange scanning option broke(?) NTBackup of Exchange 2003 SP2 , I ended up with the exclusions list given below (for our environment). I wasn't too picky about excluding specific files - sometimes went for the entire directory instead. I found that applying the exclusions via the AVG UI alone didn't work - but a server re-boot afterwards seems to have done the trick.

Cheers,
JD

Directories:

C:\Program Files\Exchsrvr\MDBDATA\
C:\Program Files\Exchsrvr\mtadata\
C:\Program Files\Exchsrvr\BA-SERV-01.log\
C:\Program Files\Exchsrvr\Mailroot\
C:\Program Files\Exchsrvr\srsdata\

C:\WINDOWS\system32\dhcp\
C:\WINDOWS\system32\wins\
C:\WINDOWS\system32\NtmsData\
C:\WINDOWS\system32\inetsrv\
C:\WINDOWS\system32\lls\

C:\WINDOWS\IIS Temporary Compressed Files\
C:\WINDOWS\Temp\WebTempDir\
C:\WINDOWS\NTDS\
C:\WINDOWS\SYSVOL\
C:\WINDOWS\ntfrs\
C:\WINDOWS\SoftwareDistribution\DataStore\
C:\WINDOWS\security\

C:\Program Files\Microsoft SQL Server\
C:\Program Files\Microsoft Windows Small Business Server\Networking\POP3\

D:\Exchange\MDBDATA\
D:\SQLDatabases\
D:\WSUS\MSSQL$WSUS\

F:\NTBackup\
F:\SQL_Backups\

Files:

C:\pagefile.sys
C:\Documents and Settings\All Users\ntuser.pol