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Kirill Gavrylyuk
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found an entry in the system event log
Windows Servicing identified that package KB938123_x (Security Update) is not applicable for this system Yet Windows Update says it is a required update. How do I get WU back to a consistent state? "Kirill Gavrylyuk" wrote: > Windows Update fails on Vista 32bit with 0x80073712 while installing KB938123. > I tried couple workarounds found on the web (deleting pending.xml, > installing WU agent etc). No pending.xml is found, re-installing WU agent did > not help. > > Relevant fragment from WindowsUpdate.log is below. Help is appreciated. > > > 2008-03-02 18:00:20:037 1028 16c4 Misc =========== Logging initialized > (build: 7.0.6000.381, tz: -0800) =========== > 2008-03-02 18:00:27:385 1028 16c4 Misc = Process: > C:\Windows\system32\svchost.exe > 2008-03-02 18:00:30:846 1028 16c4 Misc = Module: > c:\windows\system32\wuaueng.dll > 2008-03-02 18:00:20:037 1028 16c4 Service ************* > 2008-03-02 18:00:37:838 1028 16c4 Service ** START ** Service: Service > startup > 2008-03-02 18:00:41:435 1028 16c4 Service ********* > 2008-03-02 18:01:53:651 1028 16c4 Agent * WU client version 7.0.6000.381 > 2008-03-02 18:01:54:346 1028 16c4 Agent * Base directory: > C:\Windows\SoftwareDistribution > 2008-03-02 18:01:56:298 1028 16c4 Agent * Access type: No proxy > 2008-03-02 18:01:58:128 1028 16c4 Agent * Network state: Connected > 2008-03-02 18:02:32:018 1028 109c Report WARNING: Failed to query for > service properties: 80248014 > 2008-03-02 18:02:32:022 1028 109c Agent *********** Agent: Initializing > Windows Update Agent *********** > 2008-03-02 18:02:32:023 1028 109c Agent *********** Agent: Initializing > global settings cache *********** > 2008-03-02 18:02:32:023 1028 109c Agent * WSUS server: <NULL> > 2008-03-02 18:02:32:023 1028 109c Agent * WSUS status server: <NULL> > 2008-03-02 18:02:32:023 1028 109c Agent * Target group: (Unassigned > Computers) > 2008-03-02 18:02:32:023 1028 109c Agent * Windows Update access disabled: No > 2008-03-02 18:02:32:024 1028 109c DnldMgr Download manager restoring 0 > downloads > 2008-03-02 18:02:32:566 1028 16c4 Report *********** Report: Initializing > static reporting data *********** > 2008-03-02 18:02:32:567 1028 16c4 Report * OS Version = 6.0.6000.0.0.65792 > 2008-03-02 18:02:32:567 1028 16c4 Report * OS Product Type = 0x00000004 > 2008-03-02 18:02:32:676 1028 16c4 Report * Computer Brand = TOSHIBA > 2008-03-02 18:02:32:676 1028 16c4 Report * Computer Model = PORTEGE M400 > 2008-03-02 18:02:32:683 1028 16c4 Report * Bios Revision = Version 3.20 > 2008-03-02 18:02:32:683 1028 16c4 Report * Bios Name = v3.20 > 2008-03-02 18:02:32:683 1028 16c4 Report * Bios Release Date = > 2006-12-26T00:00:00 > 2008-03-02 18:02:32:683 1028 16c4 Report * Locale ID = 1033 > 2008-03-02 18:02:32:766 1028 16cc Agent ************* > 2008-03-02 18:02:32:766 1028 16cc Agent ** START ** Agent: Finding updates > [CallerId = Windows System Health Agent Search] > 2008-03-02 18:02:32:766 1028 16cc Agent ********* > 2008-03-02 18:02:32:766 1028 16cc Agent * Include potentially superseded > updates > 2008-03-02 18:02:32:766 1028 16cc Agent * Online = No; Ignore download > priority = No > 2008-03-02 18:02:32:766 1028 16cc Agent * Criteria = "IsInstalled=0 and > CategoryIDs contains '0fa1201d-4330-4fa8-8ae9-b877473b6441'" > 2008-03-02 18:02:32:766 1028 16cc Agent * ServiceID = > {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} > 2008-03-02 18:02:34:557 1028 16cc Agent * Found 0 updates and 0 categories > in search; evaluated appl. rules of 0 out of 0 deployed entities > 2008-03-02 18:02:35:294 1028 16cc Agent ********* > 2008-03-02 18:02:35:294 1028 16cc Agent ** END ** Agent: Finding updates > [CallerId = Windows System Health Agent Search] > 2008-03-02 18:02:35:294 1028 16cc Agent ************* > 2008-03-02 18:03:11:392 1028 16c4 AU ########### AU: Initializing Automatic > Updates ########### > 2008-03-02 18:03:11:498 1028 16c4 AU # Approval type: Scheduled (User > preference) > 2008-03-02 18:03:11:498 1028 16c4 AU # Scheduled install day/time: Every > day at 3:00 > 2008-03-02 18:03:11:498 1028 16c4 AU # Auto-install minor updates: Yes > (User preference) > 2008-03-02 18:03:12:522 1028 16c4 AU Setting AU scheduled install time to > 2008-03-03 11:00:00 > 2008-03-02 18:03:12:558 1028 16c4 AU AU setting pending client directive to > 'Install Approval' > 2008-03-02 18:03:12:600 1028 16c4 AU AU finished delayed initialization > 2008-03-02 18:03:12:600 1028 16c4 AU ############# > 2008-03-02 18:03:12:600 1028 16c4 AU ## START ## AU: Search for updates > 2008-03-02 18:03:12:600 1028 16c4 AU ######### > 2008-03-02 18:03:12:613 1028 16c4 AU <<## SUBMITTED ## AU: Search for > updates [CallId = {B3D57AE5-41CF-4F52-B323-A205570315E4}] > 2008-03-02 18:03:12:613 1028 16cc Agent ************* > 2008-03-02 18:03:12:613 1028 16cc Agent ** START ** Agent: Finding updates > [CallerId = AutomaticUpdates] > 2008-03-02 18:03:12:613 1028 16cc Agent ********* > 2008-03-02 18:03:12:613 1028 16cc Agent * Online = No; Ignore download > priority = No > 2008-03-02 18:03:12:613 1028 16cc Agent * Criteria = "IsInstalled=0 and > DeploymentAction='Installation' or IsPresent=1 and > DeploymentAction='Uninstallation' or IsInstalled=1 and > DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and > DeploymentAction='Uninstallation' and RebootRequired=1" > 2008-03-02 18:03:12:613 1028 16cc Agent * ServiceID = > {7971F918-A847-4430-9279-4A52D1EFE18D} > 2008-03-02 18:03:27:613 1028 16c4 AU Launched new AU client for directive > 'Install Approval', session id = 0x1 > 2008-03-02 18:03:28:268 5484 17c4 Misc =========== Logging initialized > (build: 7.0.6000.381, tz: -0800) =========== > 2008-03-02 18:03:28:268 5484 17c4 Misc = Process: > C:\Windows\system32\wuauclt.exe > 2008-03-02 18:03:28:194 5484 17c4 AUClnt Launched Client UI process > 2008-03-02 18:03:28:530 5484 17c4 Misc =========== Logging initialized > (build: 7.0.6000.381, tz: -0800) =========== > 2008-03-02 18:03:28:530 5484 17c4 Misc = Process: > C:\Windows\system32\wuauclt.exe > 2008-03-02 18:03:28:530 5484 17c4 Misc = Module: > C:\Windows\system32\wucltux.dll > 2008-03-02 18:03:28:530 5484 17c4 CltUI AU client got new directive = > 'Install Approval', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, > return = 0 > 2008-03-02 18:03:30:245 904 1554 Misc =========== Logging initialized > (build: 7.0.6000.381, tz: -0800) =========== > 2008-03-02 18:03:30:245 904 1554 Misc = Process: > C:\Windows\system32\wusa.exe > 2008-03-02 18:03:30:245 904 1554 Misc = Module: > C:\Windows\system32\wuapi.dll > 2008-03-02 18:03:30:191 904 1554 COMAPI ----------- COMAPI: > IUpdateServiceManager::AddScanPackageService ----------- > 2008-03-02 18:03:30:246 904 1554 COMAPI - ServiceName = Windows Update > Standalone Installer > 2008-03-02 18:03:30:246 904 1554 COMAPI - ScanFileLocation = > C:\fb51b8e0b3757a2e6f855ab8\wsusscan.cab > 2008-03-02 18:03:30:272 1028 109c Misc Validating signature for > C:\Windows\SoftwareDistribution\ScanFile\ea150c6a-54b3-46e8-a827-a846d0e8ddd2\Source.cab: > 2008-03-02 18:03:30:345 1028 109c Misc Microsoft signed: Yes > 2008-03-02 18:03:30:476 1028 109c DtaStor Default service for AU is > {7971F918-A847-4430-9279-4A52D1EFE18D} > 2008-03-02 18:03:30:477 904 1554 COMAPI - Added scan package service, > ServiceID = {EA150C6A-54B3-46E8-A827-A846D0E8DDD2} > 2008-03-02 18:03:30:478 904 1554 COMAPI ------------- > 2008-03-02 18:03:30:478 904 1554 COMAPI -- START -- COMAPI: Search > [ClientId = wusa] > 2008-03-02 18:03:30:478 904 1554 COMAPI --------- > 2008-03-02 18:03:30:513 904 1554 COMAPI <<-- SUBMITTED -- COMAPI: Search > [ClientId = wusa] > 2008-03-02 18:03:36:397 1028 16cc Driver DriverUtil marking > {AC82AA44-261B-4E12-9E38-0BAD9EA44241}.100 e_detectionStateInstallable > 2008-03-02 18:03:36:397 1028 16cc Driver Matched driver to device > PCI\VEN_8086&DEV_109A&SUBSYS_00011179&REV_00 > 2008-03-02 18:03:36:397 1028 16cc Driver Status: 0x180200a, ProblemNumber: > 00000000 > 2008-03-02 18:03:36:397 1028 16cc Driver Calculated driver attributes as > 0x00000000 > 2008-03-02 18:03:36:397 1028 16cc Driver DriverUtil marking > {35D87F80-E361-4366-901D-A7487F027E16}.100 e_detectionStateInstallable > 2008-03-02 18:03:36:398 1028 16cc Driver Matched driver to device > PCI\VEN_8086&DEV_27A2&SUBSYS_00011179&REV_03 > 2008-03-02 18:03:36:398 1028 16cc Driver Status: 0x180200a, ProblemNumber: > 00000000 > 2008-03-02 18:03:36:398 1028 16cc Driver Calculated driver attributes as > 0x00000000 > 2008-03-02 18:03:36:398 1028 16cc Driver DriverUtil marking > {FC00E0DA-8AAB-49C2-AD8A-4997CA1AAD52}.100 e_detectionStateInstallable > 2008-03-02 18:03:36:398 1028 16cc Driver Matched driver to device > HDAUDIO\FUNC_01&VEN_8384&DEV_7690&SUBSYS_11790463& REV_1022 > 2008-03-02 18:03:36:398 1028 16cc Driver Status: 0x180200a, ProblemNumber: > 00000000 > 2008-03-02 18:03:36:398 1028 16cc Driver Calculated driver attributes as > 0x00000000 > 2008-03-02 18:03:45:540 1028 16cc Agent * Added update > {5F51A586-2BE3-471B-910E-6D68E078B5D0}.100 to search result > 2008-03-02 18:03:45:540 1028 16cc Agent * Added update > {FC00E0DA-8AAB-49C2-AD8A-4997CA1AAD52}.100 to search result > 2008-03-02 18:03:45:540 1028 16cc Agent * Added update > {D33D91D5-99CD-4EF3-AAC6-5CC523C1E685}.101 to search result > 2008-03-02 18:03:45:540 1028 16cc Agent * Added update > {35D87F80-E361-4366-901D-A7487F027E16}.100 to search result > 2008-03-02 18:03:45:540 1028 16cc Agent * Added update > {AC82AA44-261B-4E12-9E38-0BAD9EA44241}.100 to search result > 2008-03-02 18:03:45:540 1028 16cc Agent * Found 5 updates and 42 > categories in search; evaluated appl. rules of 818 out of 1009 deployed > entities > 2008-03-02 18:03:45:917 1028 16cc Agent ********* > 2008-03-02 18:03:45:917 1028 16cc Agent ** END ** Agent: Finding updates > [CallerId = AutomaticUpdates] > 2008-03-02 18:03:45:917 1028 16cc Agent ************* > 2008-03-02 18:03:45:921 1028 16cc Agent ************* > 2008-03-02 18:03:45:921 1028 16cc Agent ** START ** Agent: Finding updates > [CallerId = wusa] > 2008-03-02 18:03:45:921 1028 16cc Agent ********* > 2008-03-02 18:03:45:921 1028 16cc Agent * Online = Yes; Ignore download > priority = No > 2008-03-02 18:03:45:921 1028 16cc Agent * Criteria = "IsInstalled=0" > 2008-03-02 18:03:45:921 1028 16cc Agent * ServiceID = > {EA150C6A-54B3-46E8-A827-A846D0E8DDD2} > 2008-03-02 18:03:45:922 1028 172c AU >>## RESUMED ## AU: Search for > updates [CallId = {B3D57AE5-41CF-4F52-B323-A205570315E4}] > 2008-03-02 18:03:45:922 1028 172c AU # 5 updates detected > 2008-03-02 18:03:45:988 1028 172c AU ######### > 2008-03-02 18:03:45:988 1028 172c AU ## END ## AU: Search for updates > [CallId = {B3D57AE5-41CF-4F52-B323-A205570315E4}] > 2008-03-02 18:03:45:988 1028 172c AU ############# > 2008-03-02 18:03:45:990 1028 172c AU Setting AU scheduled install time to > 2008-03-03 11:00:00 > 2008-03-02 18:03:46:610 1028 16cc PT +++++++++++ PT: Synchronizing server > updates +++++++++++ > 2008-03-02 18:03:46:610 1028 16cc PT + Offline serviceId = > {EA150C6A-54B3-46E8-A827-A846D0E8DDD2} > 2008-03-02 18:03:46:610 1028 16cc PT WARNING: Cached cookie has expired or > new PID is available > 2008-03-02 18:03:59:221 1028 16cc PT +++++++++++ PT: Synchronizing extended > update info +++++++++++ > 2008-03-02 18:03:59:221 1028 16cc PT + Offline serviceId = > {EA150C6A-54B3-46E8-A827-A846D0E8DDD2} > 2008-03-02 18:03:59:729 1028 16cc Agent * Added update > {D85C4858-5F9F-4FDA-B25C-D09F1A8CA9DD}.501 to search result > 2008-03-02 18:03:59:729 1028 16cc Agent * Found 1 updates and 34 > categories in search; evaluated appl. rules of 265 out of 276 deployed > entities > 2008-03-02 18:04:01:096 1028 16cc Agent ********* > 2008-03-02 18:04:01:096 1028 16cc Agent ** END ** Agent: Finding updates > [CallerId = wusa] > 2008-03-02 18:04:01:096 1028 16cc Agent ************* > 2008-03-02 18:04:01:097 1028 16cc Report REPORT EVENT: > {CF9F1A48-AA45-4253-89D2-292C02BFF641} 2008-03-02 > 18:03:12:557-0800 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content > Install Installation Ready: The following updates are downloaded and ready > for installation. This computer is currently scheduled to install these > updates on ‎Monday, ‎March ‎03, ‎2008 at 3:00 AM: - Security Update for > Windows Vista (KB938123) > 2008-03-02 18:04:01:097 1028 16cc Report REPORT EVENT: > {8ADC9C7C-D2E9-4F6C-8C0B-6ADD53AA88D9} 2008-03-02 > 18:03:12:557-0800 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed. > 2008-03-02 18:04:01:098 904 1124 COMAPI >>-- RESUMED -- COMAPI: Search > [ClientId = wusa] > 2008-03-02 18:04:01:423 904 1124 COMAPI - Updates found = 1 > 2008-03-02 18:04:01:423 904 1124 COMAPI --------- > 2008-03-02 18:04:01:423 904 1124 COMAPI -- END -- COMAPI: Search > [ClientId = wusa] > 2008-03-02 18:04:01:423 904 1124 COMAPI ------------- > 2008-03-02 18:04:04:848 1028 12a0 DnldMgr *********** DnldMgr: Copy update > to cache [UpdateId = {6AE691F9-AD9C-43AE-A139-D03F66DE44BB}.501] *********** > 2008-03-02 18:04:04:977 1028 12a0 DnldMgr Asking handler to generate > non-range requests. > 2008-03-02 18:04:04:978 1028 12a0 Handler Generating request for CBS update > 6AE691F9-AD9C-43AE-A139-D03F66DE44BB in sandbox > C:\Windows\SoftwareDistribution\Download\2b00b5596 ede9253fffdeb49e1ca6c06_ctc > 2008-03-02 18:04:04:988 1028 12a0 Handler Selecting self-contained because > update does not have express payload. > 2008-03-02 18:04:04:988 1028 12a0 Handler Selected payload type is > ptSelfContained > 2008-03-02 18:04:04:989 1028 12a0 Handler Detected download state is dsStart > 2008-03-02 18:04:04:989 1028 12a0 Handler Adding Windows6.0-KB938123-x86.cab > (entire file) to request list. > 2008-03-02 18:04:04:995 1028 12a0 Handler Request generation for CBS update > complete with hr=0x0 and pfResetSandbox=0 > 2008-03-02 18:04:05:277 1028 12a0 Misc Validating signature for > C:\Windows\SoftwareDistribution\Download\2b00b5596 ede9253fffdeb49e1ca6c06_ctc\Windows6.0-KB938123-x86.cab: > 2008-03-02 18:04:05:297 1028 12a0 Misc Microsoft signed: Yes > 2008-03-02 18:04:05:297 1028 12a0 DnldMgr Asking handler to generate > non-range requests. > 2008-03-02 18:04:05:300 1028 12a0 Handler Generating request for CBS update > 6AE691F9-AD9C-43AE-A139-D03F66DE44BB in sandbox > C:\Windows\SoftwareDistribution\Download\2b00b5596 ede9253fffdeb49e1ca6c06_ctc > 2008-03-02 18:04:05:301 1028 12a0 Handler Selecting self-contained because > update does not have express payload. > 2008-03-02 18:04:05:301 1028 12a0 Handler Selected payload type is > ptSelfContained > 2008-03-02 18:04:05:301 1028 12a0 Handler Detected download state is > dsHavePackage > 2008-03-02 18:04:05:301 1028 12a0 Handler Request generation for CBS update > complete with hr=0x0 and pfResetSandbox=0 > 2008-03-02 18:04:05:580 904 1554 COMAPI ------------- > 2008-03-02 18:04:05:580 904 1554 COMAPI -- START -- COMAPI: Install > [ClientId = wusa] > 2008-03-02 18:04:05:580 904 1554 COMAPI --------- > 2008-03-02 18:04:05:580 904 1554 COMAPI - Allow source prompts: Yes; > Forced: No; Force quiet: No > 2008-03-02 18:04:05:581 904 1554 COMAPI - Updates in request: 1 > 2008-03-02 18:04:05:581 904 1554 COMAPI - ServiceID = > {EA150C6A-54B3-46E8-A827-A846D0E8DDD2} > 2008-03-02 18:04:05:590 904 1554 COMAPI - Updates to install = 1 > 2008-03-02 18:04:05:590 904 1554 COMAPI <<-- SUBMITTED -- COMAPI: Install > [ClientId = wusa] > 2008-03-02 18:04:05:590 1028 84c Agent ************* > 2008-03-02 18:04:05:590 1028 84c Agent ** START ** Agent: Installing > updates [CallerId = wusa] > 2008-03-02 18:04:05:590 1028 84c Agent ********* > 2008-03-02 18:04:05:590 1028 84c Agent * Updates to install = 1 > 2008-03-02 18:04:05:970 1028 84c Agent * Title = Security Update for > Windows (KB938123) > 2008-03-02 18:04:05:970 1028 84c Agent * UpdateId = > {D85C4858-5F9F-4FDA-B25C-D09F1A8CA9DD}.501 > 2008-03-02 18:04:05:970 1028 84c Agent * Bundles 1 updates: > 2008-03-02 18:04:05:970 1028 84c Agent * > {6AE691F9-AD9C-43AE-A139-D03F66DE44BB}.501 > 2008-03-02 18:05:38:840 1028 84c Handler Attempting to create remote handler > process as REDMOND\kirillg in session 1 > 2008-03-02 18:05:39:446 1028 84c DnldMgr Preparing update for install, > updateId = {6AE691F9-AD9C-43AE-A139-D03F66DE44BB}.501. > 2008-03-02 18:05:39:518 3460 134c Misc =========== Logging initialized > (build: 7.0.6000.381, tz: -0800) =========== > 2008-03-02 18:05:39:518 3460 134c Misc = Process: > C:\Windows\system32\wuauclt.exe > 2008-03-02 18:05:39:519 3460 134c Misc = Module: > C:\Windows\system32\wuaueng.dll > 2008-03-02 18:05:39:450 3460 134c Handler ::::::::::::: > 2008-03-02 18:05:39:519 3460 134c Handler :: START :: Handler: CBS Install |
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