Installing Printer on Vista Home "USB Device Not recognized"

I have been trying to install a Canon Pixma 160 Multifunctio
Scanner/Printer on my Gateway Computer with Vista Home operatin
system.After many hours on the phone with Canon, trying two differen
printers and a new USB cable, Canon determined that there is a proble
with Vista (possibly a security issue), and each time that the driver
are downloaded and shows up on the computer as being downloaded, Vist
does something that cause me to get the "usb device not recognized
message. Help!!

--
StaceyJ
Posted via http://www.vistaheads.co

Stacey,
Have you tried the hot install method?

Example: Have windows up and running,
Have the printer turned on but not connected to the computer,
Have your USB cable plugged into the printer,
Then plug into the USB port on your computer.

Windows has a unique way of finding the correct driver.

Jerry

"StaceyJA" <> wrote in message
news:...
>
> I have been trying to install a Canon Pixma 160 Multifunction
> Scanner/Printer on my Gateway Computer with Vista Home operating
> system.After many hours on the phone with Canon, trying two different
> printers and a new USB cable, Canon determined that there is a problem
> with Vista (possibly a security issue), and each time that the drivers
> are downloaded and shows up on the computer as being downloaded, Vista
> does something that cause me to get the "usb device not recognized"
> message. Help!!!
>
>
> --
> StaceyJA
> Posted via http://www.vistaheads.com
>

I have tried that - and everything else! Canon says that it is
security issue with Vista, and that Vista is not allowing th
recognition of the driver. No matter how many times I install the drive
and which ever way I have tried to get the computer to recognize th
printer, it always comes up "USB device not recognized.

quote=Badger;1200770]Stacey
Have you tried the hot install method

Example: Have windows up and running
Have the printer turned on but not connected to the computer
Have your USB cable plugged into the printer
Then plug into the USB port on your computer

Windows has a unique way of finding the correct driver

Jerr

"StaceyJA" <> wrote i
messag
news:..

> I have been trying to install a Canon Pixma 160 Multifunctio
> Scanner/Printer on my Gateway Computer with Vista Home operatin
> system.After many hours on the phone with Canon, trying two differen
> printers and a new USB cable, Canon determined that there is
proble
> with Vista (possibly a security issue), and each time that th
driver
> are downloaded and shows up on the computer as being downloaded
Vist
> does something that cause me to get the "usb device not recognized
> message. Help!!


> -
> StaceyJ
> Posted via http://www.vistaheads.co


--
StaceyJ
Posted via http://www.vistaheads.co

Stacey,
I vaguely remember having that problem with a USB port,
The only solution at that time was to connect to a parallel port.

I hope you find the solution.
Jerry

"StaceyJA" <> wrote in message
news:...
>
> I have tried that - and everything else! Canon says that it is a
> security issue with Vista, and that Vista is not allowing the
> recognition of the driver. No matter how many times I install the driver
> and which ever way I have tried to get the computer to recognize the
> printer, it always comes up "USB device not recognized."
>
> "StaceyJA" <> wrote in
> message
> news:...
>>
>> I have been trying to install a Canon Pixma 160 Multifunction
>> Scanner/Printer on my Gateway Computer with Vista Home operating
>> system.After many hours on the phone with Canon, trying two different
>> printers and a new USB cable, Canon determined that there is a
> problem
>> with Vista (possibly a security issue), and each time that the
> drivers
>> are downloaded and shows up on the computer as being downloaded,
> Vista
>> does something that cause me to get the "usb device not recognized"
>> message. Help!!!
>>
>>
>> --
>> StaceyJA
>> Posted via http://www.vistaheads.com
>>
>
>
> --
> StaceyJA
> Posted via http://www.vistaheads.com
>

I have tried that, too. If this is not a common problem with Vista
perhaps it is not a Vista issue? Two printers later, the only thing w
could come up with was that Vista was blocking the printer drive
download, because it is there, then it disappears..

Thank

Badger;1203431 Wrote:
> Stacey
> I vaguely remember having that problem with a USB port
> The only solution at that time was to connect to a parallel port
>
> I hope you find the solution
> Jerr
>
> "StaceyJA" <> wrote i
> messag
> news:..
>
> > I have tried that - and everything else! Canon says that it is
> > security issue with Vista, and that Vista is not allowing th
> > recognition of the driver. No matter how many times I install th
> drive
> > and which ever way I have tried to get the computer to recognize th
> > printer, it always comes up "USB device not recognized.
>
> > "StaceyJA" <> wrote i
> > messag
> > news:..
> >
> >> I have been trying to install a Canon Pixma 160 Multifunctio
> >> Scanner/Printer on my Gateway Computer with Vista Home operatin
> >> system.After many hours on the phone with Canon, trying tw
> differen
> >> printers and a new USB cable, Canon determined that there is
> > proble
> >> with Vista (possibly a security issue), and each time that th
> > driver
> >> are downloaded and shows up on the computer as being downloaded
> > Vist
> >> does something that cause me to get the "usb device not recognized
> >> message. Help!!
> >
> >
> >> -
> >> StaceyJ
> >> Posted via http://www.vistaheads.co
> >
>
>
> > -
> > StaceyJ
> > Posted via http://www.vistaheads.co
>

--
StaceyJ
Posted via http://www.vistaheads.co

Stacey,
Something else to look for:

Go to the Control Panel (classic view) and double click Device Manager.
Go to the bottom and click the box in front of Universal Serial Bus
controllers.
Look for USB Printing Support.
Also look for USB2 Enhanced Host Controller.

If not in the list, you may have to obtain a USB2 card to install in your
computer.

Good luck,
Jerry



"StaceyJA" <> wrote in message
news:...
>
> I have tried that, too. If this is not a common problem with Vista,
> perhaps it is not a Vista issue? Two printers later, the only thing we
> could come up with was that Vista was blocking the printer driver
> download, because it is there, then it disappears...
>
> Thanks
>
>> I have been trying to install a Canon Pixma 160 Multifunction
>> >> Scanner/Printer on my Gateway Computer with Vista Home operating
>> >> system.After many hours on the phone with Canon, trying two
>> different
>> >> printers and a new USB cable, Canon determined that there is a
>> > problem
>> >> with Vista (possibly a security issue), and each time that the
>> > drivers
>> >> are downloaded and shows up on the computer as being downloaded,
>> > Vista
>> >> does something that cause me to get the "usb device not recognized"
>> >> message. Help!!!
>> >>
>> >>
>> >> --
>> >> StaceyJA
>> >> Posted via http://www.vistaheads.com
>

StaceyJA,

I had what seems to be exactly the same problem as you. I was trying to
connect a Canon PIXMA iP4600 printer to a PC running Windows Vista Home
Premium. I got the same "USB device not recognized" error as you. I had
had the same problem with my previous PIXMA iP4500 printer. Very
frustrating.

In my case a new USB cable solved the problem. I was originally using a
cheap 3 metre cable but then bought a better quality 1.5 metre cable and
the problem was immediately solved. My new 1.5 metre cable is made by
NIKKAI and has gold connections at each end, which I think indicates
better quality.

Curiously my old Canon BJC3000 printer worked perfectly fine with my
old cheap USB cable.

You say that you tried a new cable but is your new cable good quality
and is it as short as possible? I wouldn't start deleting files on your
PC or altering any settings until you have tried a good quality cable.


--
rogerh
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