Installing Update fail

hello,

i have got some problem with installing the KB939653-update on vista
ultimate 64-bit. Windows update shows the error 80070246 and some others in
the logfiles. i tried some things to get it working, but nothing helps.

- deactivated the internal vista-firewall (i do not have an extra one)
- deactivated the antivirus-software (avira)
- deleted the content of the SoftwareDistribution-Folder in the Windows-Folder
- downloaded the patch myself from the microsoft download-page

I really do not know whats messed up in vista or with the patch, but i am
sure i do not damage windows or something

WindowsUpdate.log:
2007-10-10 15:57:09:232 1052 a60 Agent WARNING: Failed to evaluate
Installable rule, updateId = {48AC1BA0-4ACD-47A0-8FF2-7372F022C8AE}.102, hr =
80070246
2007-10-10 15:57:18:997 1052 a60 Handler FATAL: UH: 0x80070246:
EvaluateApplicability failed in CCbs::EvaluateApplicability
....
2007-10-10 16:05:12:143 1052 bf8 AU WARNING: Returning due to error from
GetDownloadProgressUx, error = 0x8024000C
2007-10-10 16:05:12:143 1052 bf8 AU WARNING: GetInteractiveInstallProgress
failed, error = 0x8024000C

ReportingEvents.log:
{5CF2C3A0-8FB4-4CFB-83FB-78EC27251815} 2007-10-10
15:54:55:918+0200 1 161 106 {56661B3F-E893-4333-ADCF-9762D73456CB} 102 80070246 AutomaticUpdates Failure Content Download Error: Download failed.
{8485BDFA-E1AF-411A-A92E-B054388B0F53} 2007-10-10
15:57:36:169+0200 1 161 106 {56661B3F-E893-4333-ADCF-9762D73456CB} 102 80070246 AutomaticUpdates Failure Content Download Error: Download failed.
{89CEA5AA-08CE-4DC4-96A5-5378E58DD484} 2007-10-10
16:00:49:307+0200 1 161 106 {56661B3F-E893-4333-ADCF-9762D73456CB} 102 80070246 AutomaticUpdates Failure Content Download Error: Download failed.

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/

fluffy wrote:
> hello,
>
> i have got some problem with installing the KB939653-update on vista
> ultimate 64-bit. Windows update shows the error 80070246 and some others
> in
> the logfiles. i tried some things to get it working, but nothing helps.
>
> - deactivated the internal vista-firewall (i do not have an extra one)
> - deactivated the antivirus-software (avira)
> - deleted the content of the SoftwareDistribution-Folder in the
> Windows-Folder
> - downloaded the patch myself from the microsoft download-page
>
> I really do not know whats messed up in vista or with the patch, but i am
> sure i do not damage windows or something
>
> WindowsUpdate.log:
> 2007-10-10 15:57:09:232 1052 a60 Agent WARNING: Failed to evaluate
> Installable rule, updateId = {48AC1BA0-4ACD-47A0-8FF2-7372F022C8AE}.102,
> hr
> = 80070246
> 2007-10-10 15:57:18:997 1052 a60 Handler FATAL: UH: 0x80070246:
> EvaluateApplicability failed in CCbs::EvaluateApplicability
> ...
> 2007-10-10 16:05:12:143 1052 bf8 AU WARNING: Returning due to error from
> GetDownloadProgressUx, error = 0x8024000C
> 2007-10-10 16:05:12:143 1052 bf8 AU WARNING: GetInteractiveInstallProgress
> failed, error = 0x8024000C
>
> ReportingEvents.log:
> {5CF2C3A0-8FB4-4CFB-83FB-78EC27251815} 2007-10-10
> 15:54:55:918+0200 1 161 106 {56661B3F-E893-4333-ADCF-9762D73456CB} 102
> 80070246 AutomaticUpdates Failure Content Download Error: Download failed.
> {8485BDFA-E1AF-411A-A92E-B054388B0F53} 2007-10-10 15:57:36:169+0200 1 161
> 106 {56661B3F-E893-4333-ADCF-9762D73456CB} 102 80070246 AutomaticUpdates
> Failure Content Download Error: Download failed.
> {89CEA5AA-08CE-4DC4-96A5-5378E58DD484} 2007-10-10 16:00:49:307+0200 1 161
> 106 {56661B3F-E893-4333-ADCF-9762D73456CB} 102 80070246 AutomaticUpdates
> Failure Content Download Error: Download failed.

Fluffy,

Did you ever get this update to install?

I too have problems with installing kb939653(x64) on Vista Ultimate 64-bit.
This is a very recent clean install with no other software installed. I have
tried numerous "fixes" to get it to install, such as renaming
SoftwareDistrubution, Catroot2, using FSutil program, Windows Update Agent
3.0 x64, and probably one or two others I have forgotten to mention. This
happens whether I use the standalone .msu or Windows Updates. And more
importantly it happens if this is the first update attempted after a clean
install of Vista (that is after installing Windows Update Agent 3.0 x64).

I have been in contact with Microsoft, and as yet I am no closer to a
solution through my own endeavours or by the good people at Microsoft.

The error that floors me is 0x80070057 and the standout comment in the
Windows Update log is -

2007-10-12 15:36:50:420 1400 7e0 Handler :: START :: Handler: CBS Install
2007-10-12 15:36:50:420 1400 7e0 Handler :::::::::
2007-10-12 15:36:50:420 1400 7e0 Handler Starting install of CBS update
27EBC5CC-566A-4472-A497-A78E57ADDB81
2007-10-12 15:36:50:436 1400 7e0 Handler CBS package identity:
Package_for_KB939653~31bf3856ad364e35~amd64~~6.0.1 .0
2007-10-12 15:36:50:452 1400 7e0 Handler Installing self-contained with
source=C:\Windows\SoftwareDistribution\Download\5d be2c6a0bd60d606270a3f0bc8bbde5\Windows6.0-KB939653-x64.cab,
workingdir=C:\Windows\SoftwareDistribution\Downloa d\5dbe2c6a0bd60d606270a3f0bc8bbde5\inst
2007-10-12 15:37:28:065 1400 79c Handler FATAL: CBS called Error with
0x80070057,
2007-10-12 15:37:28:127 1400 7e0 Handler FATAL: Completed install of CBS
update with type=0, requiresReboot=0, installerError=1, hr=0x80070057
2007-10-12 15:37:28:720 1400 7e0 Handler :::::::::
2007-10-12 15:37:28:720 1400 7e0 Handler :: END :: Handler: CBS
Installicability


I begin to wonder if this may be hardware related, or a combination of both,
or just that this update is not applicable to my system, or just that it is
faulty. Ignoring this kb939653(x64) update I am able to install all the
other recommended and Important updates successfully. Still missing out on a
"Cumulative security update for Internet Explorer" is not something I want to
do, as expect that the next ""Cumulative" that comes along will suffer the
same fate?


My machine specs are -

Motherboard/Case ASUS V3-P5G33, G33 / 775 / Quad Core /1333MHz FSB / Intel
3100 /
PCI Ex16(LP) / Gigabit LAN / 8-CH Audio / Firewire / - 4X DDR2 / 8GB

CPU Intel Core 2 Duo E6750 2.66Mhz/4M cache 1333Mhz FSB LGA775

Memory 4GB DDR2 PC5300 667MHZ CL5 G

Hard Drive 2 x 160GB Seagate Sata-2 8M 7200Rpm

I have fixed my problem with this pesky update. I have downloaded it
(several times) from various sites including Windows Updates, Windows
Catalog, and Microsoft Download Center.

Finally I installed Firefox, with the intention of forgetting about using
IE7 as I couldn't update it. In one last desperate effort and using Firefox,
I went to Microsoft Download Center and downloaded this update for about the
sixth time, manually installed it, and in it went without any problems.

Obviously file corruption, somewhere along the line was my problem, or maybe
using Firefox scared IE into acceptiing the update, whatever it's in now.

The only question remaining is do I keep Firefox, IE7, or both?

hi mike,

no it is still messed up at my pc. i am in contact with microsoft too and
waiting for an response after i send a mail with the windowsupdate.log and
systeminformations generated by msinfo32.exe.

i think its some bug in vista or with the update agent. in the first answer
from microsoft i got the suggestion to disable all non-microsoft services and
startup-programs, but it didn't work. the same error as before.

i will try downloading the update with an alternative webbrowser, too.

fluffy

installing the update after i downloaded it with opera failed. i will wait
for the response from microsoft.

I hope you have success with Microsoft. I used the phone assistance path,
and had the person at Microsoft remotely check out things on my machine via
their "Easy Assist" remote assistance program. They were not able to do
anything for me which is understandable, my problem being one of file
corruption.