Intellitype & Dell laptop keyboard problem

Hi all,

I've got a problem with my Dektop Elite keyboard and my inspiron 9300
keyboard. This problem is not specificaly related to Vista, I also uncounter
it under XP. I've also noticed this problem on other MS keyboards, so I
nothing this is more a general problem.

Here I go :
1. Plug a MS keyboard on an Inspiron 9300
2. Install Intellitype 6.1 (latest version available, but the problem
existed on the older versions)
3. Once installed, use the Inspiron Fn keys.

Here is what happened :
For the general Fn Keys (mute, vol. up, vol down) it work flowlessy. But
after pressing certain keys, the nightmare begin.

Using the MsKey.exe tool, I've been able to see what's going on...

Fn + F3 (Show battery) -> Intellitype interprete it as "redo"
Fn + F8 (toggle screen) -> Zoom +
Fn + F10 (Open CD Tray) -> Alt + Tab
Fn + Down (Brightness down) -> Messenger key

More problematic, after pressing the shortcut, the make event is well
received by the MSKey.exe tool, but the break event is never called, so this
mean the shortcut stay activ.

I customized my commands.xml file so I could disable the Zoom + feature and
disabled the messenger key, but my question is :
Is MS aware of this problem, and is their something they could do to correct
this incompatibility problem ?


Regards

--
Fabien

might take a look at the intellitype utility and select <edit/disable>
for these keys and see if that helps... please report back.

Beverly Howard [MS MVP-Mobile Devices]

Fabien,

In addition, here is a Microsoft troubleshooting guide for wireless desktop:

http://support.microsoft.com/default.aspx/ph/8506

The guide may not fit your situation exactly, but perhaps it will provide
some idea on how to proceed.

Here is another troubleshooting guide:

http://support.microsoft.com/default.aspx/kb/258826

Problems such as you are having typically are caused by driver issues,
likely some incompatibility problems with the system. If updating drivers and
completing the indicated troubleshooting steps don't resolve your issues, try
contacting the official Microsoft Support. This forum is a user's group
comprised mostly of users who get together to help each other. While there
are experts that contribute information here, the official Microsoft Support
may have a different approach. Who knows.
--
freddy


"Fabien" wrote:

> Hi all,
>
> I've got a problem with my Dektop Elite keyboard and my inspiron 9300
> keyboard. This problem is not specificaly related to Vista, I also uncounter
> it under XP. I've also noticed this problem on other MS keyboards, so I
> nothing this is more a general problem.
>
> Here I go :
> 1. Plug a MS keyboard on an Inspiron 9300
> 2. Install Intellitype 6.1 (latest version available, but the problem
> existed on the older versions)
> 3. Once installed, use the Inspiron Fn keys.
>
> Here is what happened :
> For the general Fn Keys (mute, vol. up, vol down) it work flowlessy. But
> after pressing certain keys, the nightmare begin.
>
> Using the MsKey.exe tool, I've been able to see what's going on...
>
> Fn + F3 (Show battery) -> Intellitype interprete it as "redo"
> Fn + F8 (toggle screen) -> Zoom +
> Fn + F10 (Open CD Tray) -> Alt + Tab
> Fn + Down (Brightness down) -> Messenger key
>
> More problematic, after pressing the shortcut, the make event is well
> received by the MSKey.exe tool, but the break event is never called, so this
> mean the shortcut stay activ.
>
> I customized my commands.xml file so I could disable the Zoom + feature and
> disabled the messenger key, but my question is :
> Is MS aware of this problem, and is their something they could do to correct
> this incompatibility problem ?
>
>
> Regards
>
> --
> Fabien
>
>

Hi Beverly,

Thanx for the reply.

As I noted in my post, I've already done that for the Messenger key to
temporary solve my problem, or disabling manually certain keys via the
commands.xml file.

My main concern is that anyway, the key remain as pressed until next reboot.
And I'd like to use some blocked keys ;-)

I might have to contact MS directly on this one...

Regards

--
Fabien

"Beverly Howard [Ms-MVP/MobileDev]" <BevNoSpamBevHoward.com> a écrit dans le
message de groupe de discussion : ...
> might take a look at the intellitype utility and select <edit/disable> for
> these keys and see if that helps... please report back.
>
> Beverly Howard [MS MVP-Mobile Devices]

Hi Freddy,

Thanx for your answer.

Yep, nothing helped, it looks like a real incompatibility between Dell
bultin keyboard and Intellitype.

I might have to contact MS on this one, but in my country, they are such a
pain... anyway... thanx ;-)

Regards

--
Fabien

"freddy" <> a écrit dans le message de groupe de
discussion : 555A0A88-ADDC-41E7-BE81-...
> Fabien,
>
> In addition, here is a Microsoft troubleshooting guide for wireless
> desktop:
>
> http://support.microsoft.com/default.aspx/ph/8506
>
> The guide may not fit your situation exactly, but perhaps it will provide
> some idea on how to proceed.
>
> Here is another troubleshooting guide:
>
> http://support.microsoft.com/default.aspx/kb/258826
>
> Problems such as you are having typically are caused by driver issues,
> likely some incompatibility problems with the system. If updating drivers
> and
> completing the indicated troubleshooting steps don't resolve your issues,
> try
> contacting the official Microsoft Support. This forum is a user's group
> comprised mostly of users who get together to help each other. While there
> are experts that contribute information here, the official Microsoft
> Support
> may have a different approach. Who knows.
> --
> freddy
>
>
> "Fabien" wrote:
>
>> Hi all,
>>
>> I've got a problem with my Dektop Elite keyboard and my inspiron 9300
>> keyboard. This problem is not specificaly related to Vista, I also
>> uncounter
>> it under XP. I've also noticed this problem on other MS keyboards, so I
>> nothing this is more a general problem.
>>
>> Here I go :
>> 1. Plug a MS keyboard on an Inspiron 9300
>> 2. Install Intellitype 6.1 (latest version available, but the problem
>> existed on the older versions)
>> 3. Once installed, use the Inspiron Fn keys.
>>
>> Here is what happened :
>> For the general Fn Keys (mute, vol. up, vol down) it work flowlessy. But
>> after pressing certain keys, the nightmare begin.
>>
>> Using the MsKey.exe tool, I've been able to see what's going on...
>>
>> Fn + F3 (Show battery) -> Intellitype interprete it as "redo"
>> Fn + F8 (toggle screen) -> Zoom +
>> Fn + F10 (Open CD Tray) -> Alt + Tab
>> Fn + Down (Brightness down) -> Messenger key
>>
>> More problematic, after pressing the shortcut, the make event is well
>> received by the MSKey.exe tool, but the break event is never called, so
>> this
>> mean the shortcut stay activ.
>>
>> I customized my commands.xml file so I could disable the Zoom + feature
>> and
>> disabled the messenger key, but my question is :
>> Is MS aware of this problem, and is their something they could do to
>> correct
>> this incompatibility problem ?
>>
>>
>> Regards
>>
>> --
>> Fabien
>>
>>