OK - back to the 'considered approach' that Jim Byrd developed for such
situations.....
<quote>
This is my standard "spiel" about install problems. There are three things
you might want to check. In any of these install fixes, to quote Steve
Cochran, "It is essential that no "interfering" software be running during
the install and subsequent reboot. This is particularly true of antivirus
software. Most or many of the corrupt installs involve installations while
AV or other software is loaded and these prevent the ability of the setup
process to upgrade dlls, and consequently installations fail or are
incomplete." In addition, I would suggest disabling ALL Norton software,
particularly System Doctor, if present.
Fix # 1: Try running ie6setup in Safe Mode. This was suggested by
Microsoft Support to one correspondent and worked for him after he had tried
the fixes described below. If it doesn't for you then try the following.
Fix # 2: First, make sure in Win Explorer/Tools/FolderOptions/View that you
show hidden and system files and show extensions. If your OS is NT, then
you MUST be logged on as Administrator both to install and for the first
reboot. Based on my own experience, I believe this is also a good practice
for Win2k, but MS does not say it's required in that case.
Look in your c:\windows\inf folder and see if you find any files named
oemxx.inf which have a length of 0 (zero), where the xx can be any number.
There could be potentially many thousands. If you do, you need to erase
these. To do this, first select the c:\windows\inf folder, then hit Search.
In the Search pane on the left, enter oem*.inf and down at the bottom click
Size and At Most and 1 (one). Then do Search. When it finishes, you should
have all of the zero length oemxx.inf files listed in the right pane along
with possibly some of size 1K. Do CNTL A to select all of them. Now hold
down CNTL while you click on (de-select) all of those at the top that are
1K, so the only the 0K size files are left selected. Now hold down SHIFT
and click DELETE to delete the zero length oemxx.inf files without sending
them to the Recycle Bin. It will take some time if you've a lot of these
files, so be patient. You'll know when it's done.
Now re-start your computer into DOS using a boot floppy if necessary and run
Scandisk C:, fixing any errors. If you're not NT or Win2k, also run Scanreg
/fix. Re-boot to Windows Safe mode and defrag your computer (which will
also probably take a little time), and try your install again from Safe
mode.. If it works, fine.
Fix # 3: If not, or if you didn't have such zero length oemxx.inf type
files to start with, try the following. Find the c:\program files\internet
explorer\uninstall information folder (It may be named something slightly
different depending on your operating system, for example, just Uninstall in
WinME.) It probably will be hidden, and you will have to un-hid it. Right
click on the folder, select properties, then un-tick the Hidden attribute.
(If you don't have this folder, then create an empty one named: c:\program
files\internet explorer\uninstall information - now try your install again
in Safe mode, re-selecting all components, even those already bolded. See
below.)
Now create a new empty folder and call it something like "IE Delete Backup".
Move the contents of the \uninstall information folder to the new folder you
created. (Just the contents - leave the old folder there.) Now try the
install again from the start in Safe mode, re-selecting all components, even
those already bolded, that you want using the Advanced option, and see if
this works. It has in many, many cases, but not all. If it doesn't, you
can just restore the files you saved in "IE Delete Backup". Let us know how
you make out, so that if this doesn't help, perhaps someone else can suggest
something else for you. Regards, Jim Byrd
</quote>
--
Noel Paton (MS-MVP 2002-2006, Windows)
Nil Carborundum Illegitemi
http://www.crashfixpc.com/millsrpch.htm
http://tinyurl.com/6oztj
Please read
http://dts-l.org/goodpost.htm on how to post messages to NG's
"Melly101010" <> wrote in message
news:2657ED88-D0F4-4535-BB67-...
> ok, i have done all of everything you said, and it still wont let me
> update,
> it still says the same thing. I put scanreg in and it said its already
> been
> backed up. I have also done lots of scans and i dont think it has come up
> with anything bad, except to be honest i wouldnt know what to look for if
> it
> did, and i dont really want to start putting things into quarantine when i
> dont know what they are. Is there anything specific i should be looking
> for?
>
> "Noel Paton" wrote:
>
>> One other thought....
>> Are you using Norton software???
>>
>> This may be worth trying - if the system is WinME
>>
>> Start | Run
>> type
>>
>> SCANREG /FIX
>>
>> Click OK
>> the system will want to reboot - let it do that, and fix the registry -
>> then try the update again, this time rebooting to Safe Mode first.
>>
>> --
>> Noel Paton (MS-MVP 2002-2006, Windows)
>>
>> Nil Carborundum Illegitemi
>> http://www.crashfixpc.com/millsrpch.htm
>>
>> http://tinyurl.com/6oztj
>>
>> Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
>> "Melly101010" <> wrote in message
>> news
89D8819-7917-4FB3-8E34-...
>> > Its ME i think, the only reason im not 100% is because im sure it comes
>> > up
>> > with both ME and 2000 at the start :-S
>> > I had a look in the windows folder, and i couldn't see that file, there
>> > was
>> > only a WINNIT.BAK file, which when i opened into notepad it said
>> > [rename]
>> > NUL=C:\WINDOWS\TEMP\msg6285.exe. but no WINNIT.INI file.
>> >
>> >
>> > "Noel Paton" wrote:
>> >
>> >> Which version of Windows??
>> >> The cause of this problem in Win9x systems is the existence of the
>> >> file
>> >> WININIT.INI - which may be created on each boot by some programs such
>> >> as
>> >> SoundBlaster drivers.
>> >> Look in your C:\Windows folder for the file - open it in Notepad, and
>> >> copy/paste the contents to your response.
>> >>
>> >> --
>> >> Noel Paton (MS-MVP 2002-2006, Windows)
>> >>
>> >> Nil Carborundum Illegitemi
>> >> http://www.crashfixpc.com/millsrpch.htm
>> >>
>> >> http://tinyurl.com/6oztj
>> >>
>> >> Please read http://dts-l.org/goodpost.htm on how to post messages to
>> >> NG's
>> >> "Melly101010" <> wrote in message
>> >> news:5969085A-B1FC-4ADE-B7E7-...
>> >> >I have been trying to install the internet explorer 6 service pack 1,
>> >> >as
>> >> >i
>> >> > need it for some things to run on my computer. I go to download it,
>> >> > and
>> >> > it
>> >> > starts to, but then the message:
>> >> > A previous installation has pending work requiring a reboot. You
>> >> > need
>> >> > to
>> >> > restart your computer to complete that installation before running
>> >> > Internet
>> >> > Explorer setup. Setup will now close.
>> >> > So i have re-started my computer numerous times, but it still says
>> >> > the
>> >> > same
>> >> > when i try to install it again. How do i stop the pending work, or
>> >> > just
>> >> > get
>> >> > it to install? Please help!
>> >>
>> >>
>>
>>