Internet explorer 7 - Windows XP home edition windows live mail

Hello Robert

The only add-on which refers to flash in any way is Shock wave Flash Object
which I have now disabled - did you mean this ?

I have looked in Internet options Advanced - canot find anything with
reference to script enabling.

Any Suggestions please ?


"Robert Aldwinckle" wrote:

>
> "FLYNNE" <> wrote in message newsA49EBB1-CE14-480D-94E3-...
>
>
> > They may seem like a stupid question but do I need any software on my
> > computer so that Windows Live Hotmail can operate - I can find no trace of
> > such software.
>
>
> For sure you will need to have Active Scripting enabled.
> You could control that by setting Active Scripting to Prompt
> and then giving each prompt a No or a Yes.
>
> I don't know if there is a ActiveX control associated with the Hotmail
> Inbox or not. However, if there is you could similarly control it by
> setting Run ActiveX controls and plug-ins to Prompt and giving each
> prompt for it a No or a Yes too.
>
> Hmm... there is an ActiveX control needed for login. Unfortunately the
> prompt isn't as helpful as it might be because it gives us no clues about
> which ActiveX control you would be allowing. FWIW I was able to open
> my Live Hotmail Inbox (eventually) and still disallow all prompts for ActiveX.
> My guess is there may have been some Flash ads available that I disallowed...
>
> I think I have confirmed that guess by using Manage Add-ons to disable
> Flash and reshowing the Inbox. I got a notice in my Status bar that
> the page wanted to use a disabled ActiveX control... Who knew?
> I have never seen that before and with it there was a new icon in place
> of the usually empty slot which when doubleclicked opens the Manage
> Add-ons tool. Thanks for this bit of serendipity! ; )
>
> FYI a broken Flash install is a common cause of your problem symptom.
>
>
> >
> > I mention this because PA Bear mentions a download.
>
>
> Oh? Was it Flash? <eg>
>
>
> >
> > I have always assumed that Hotmail and any similar mail setup is entirely
> > web based with all data saved on the web site.
> >
> > Any comments from any of you are most welcome.
>
>
> Good luck
>
> Robert Aldwinckle
> ---
>
>
> .
>

1. Does the behavior persist if you start IE in No Add-ons mode? To start
IE in No Add-ons mode:

=> Right-click on the blue IE desktop icon and select Start without
Add-ons; or

=> Start | (All) Programs | Accessories | System Tools | Internet
Explorer (No add-ons).

Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!


FLYNNE wrote:
> This is a sudden , new problem which occurred a few days ago.
>
> IE7 instaled First
>
> SP3 installed later
>
> Anti-virus application - Norton Anti-virus ( subscription renewable 21 -
> Dec
> - 2009 )
>
> Anti -spyware -Superantispyware.
>
> Third party Firewall - none - Windows Firewall only.
>
> The Spyware and Norton Anti- virus are on line enabled so I presume that
> both were running in the background when IE7 and SP3 were installed.
>
> I have been using Windows Live OneCare safety scanner over the last 2
> weeks.
>
> No free trials of any description have been installed.
>
>
> "PA Bear [MS MVP]" wrote:
>> cf. http://aumha.net/viewtopic.php?f=7&t=42778
>>
>> [I thought your post there looked familiar!]
>>
>>
>> FLYNNE wrote:
>>> My apologies to all people who have responded to my e - mail.
>>>
>>> I have not given the complete picture.
>>>
>>> Internet explorer 7 only closes down when I sign into Windows Live
>>> Hotmail -
>>> the browser behaves normally with all other web sies.
>>>
>>> Leonard - I have run norton antivirus and Superantispyware scans and
>>> found
>>> no malicious software.
>>>
>>> They may seem like a stupid question but do I need any software on my
>>> computer so that Windows Live Hotmail can operate - I can find no trace
>>> of
>>> such software.
>>>
>>> I mention this because PA Bear mentions a download.
>>>
>>> I have always assumed that Hotmail and any similar mail setup is
>>> entirely
>>> web based with all data saved on the web site.
>>>
>>> Any comments from any of you are most welcome.
>>>
>>> Regards
>>>
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> Assuming you're referring to Windows Live Hotmail, not Windows Live
>>>> Mail
>>>> (http://download.live.com/wlmail)...
>>>>
>>>> HOW TO Optimize IE for Windows Live Hotmail (27 May 2008)
>>>> [NB: There are separate sections for IE6 and IE7 (still incorrectly
>>>> titled
>>>> "Windows Explorer 7"); the IE7 section applies to IE8]
>>>> http://emailsupport.spaces.live.com/...708!6203.entry
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>> www.banthecheck.com
>>>>
>>>>
>>>> FLYNNE wrote:
>>>>> On signing on to my windows live mail account I see my mail boxes for
>>>>> about
>>>>> 10 seconds and then internet explorer 7 closes down.
>>>>>
>>>>> This happens after repeatedl attempts .
>>>>>
>>>>> Everything is normal on my friends lap top computer which uses windows
>>>>> Vista.
>>>>>
>>>>> Any suggestions please ?
>>>>>
>>>>> Regards
>>>>
>>>> .
>>
>> .

"FLYNNE" <> wrote in message news:582FBF5A-2AB7-4E53-9532-...
> Hello Robert
>
> The only add-on which refers to flash in any way is Shock wave Flash Object
> which I have now disabled - did you mean this ?


Yes. Did your symptoms change? ; )


> I have looked in Internet options Advanced - canot find anything with
> reference to script enabling.
>
> Any Suggestions please ?


Wrong tab. It's a Security option. Custom Level...


>
>
> "Robert Aldwinckle" wrote:
>
>>
>> "FLYNNE" <> wrote in message newsA49EBB1-CE14-480D-94E3-...
>>
>>
>> > They may seem like a stupid question but do I need any software on my
>> > computer so that Windows Live Hotmail can operate - I can find no trace of
>> > such software.
>>
>>
>> For sure you will need to have Active Scripting enabled.
>> You could control that by setting Active Scripting to Prompt
>> and then giving each prompt a No or a Yes.
>>
>> I don't know if there is a ActiveX control associated with the Hotmail
>> Inbox or not. However, if there is you could similarly control it by
>> setting Run ActiveX controls and plug-ins to Prompt and giving each
>> prompt for it a No or a Yes too.
>>
>> Hmm... there is an ActiveX control needed for login. Unfortunately the
>> prompt isn't as helpful as it might be because it gives us no clues about
>> which ActiveX control you would be allowing. FWIW I was able to open
>> my Live Hotmail Inbox (eventually) and still disallow all prompts for ActiveX.
>> My guess is there may have been some Flash ads available that I disallowed...
>>
>> I think I have confirmed that guess by using Manage Add-ons to disable
>> Flash and reshowing the Inbox. I got a notice in my Status bar that
>> the page wanted to use a disabled ActiveX control... Who knew?
>> I have never seen that before and with it there was a new icon in place
>> of the usually empty slot which when doubleclicked opens the Manage
>> Add-ons tool. Thanks for this bit of serendipity! ; )
>>
>> FYI a broken Flash install is a common cause of your problem symptom.
>>
>>
>> >
>> > I mention this because PA Bear mentions a download.
>>
>>
>> Oh? Was it Flash? <eg>
>>
>>
>> >
>> > I have always assumed that Hotmail and any similar mail setup is entirely
>> > web based with all data saved on the web site.
>> >
>> > Any comments from any of you are most welcome.
>>
>>
>> Good luck
>>
>> Robert Aldwinckle
>> ---
>>
>>
>> .
>>

Hello Pa Bear

"Robert Aldwinckle" wrote:

>
> "FLYNNE" <> wrote in message news:582FBF5A-2AB7-4E53-9532-...
> > Hello Robert
> >
> > The only add-on which refers to flash in any way is Shock wave Flash Object
> > which I have now disabled - did you mean this ?
>
>
> Yes. Did your symptoms change? ; )
>
>
> > I have looked in Internet options Advanced - canot find anything with
> > reference to script enabling.
> >
> > Any Suggestions please ?
>
>
> Wrong tab. It's a Security option. Custom Level...
>
>
> >
> >
> > "Robert Aldwinckle" wrote:
> >
> >>
> >> "FLYNNE" <> wrote in message newsA49EBB1-CE14-480D-94E3-...
> >>
> >>
> >> > They may seem like a stupid question but do I need any software on my
> >> > computer so that Windows Live Hotmail can operate - I can find no trace of
> >> > such software.
> >>
> >>
> >> For sure you will need to have Active Scripting enabled.
> >> You could control that by setting Active Scripting to Prompt
> >> and then giving each prompt a No or a Yes.
> >>
> >> I don't know if there is a ActiveX control associated with the Hotmail
> >> Inbox or not. However, if there is you could similarly control it by
> >> setting Run ActiveX controls and plug-ins to Prompt and giving each
> >> prompt for it a No or a Yes too.
> >>
> >> Hmm... there is an ActiveX control needed for login. Unfortunately the
> >> prompt isn't as helpful as it might be because it gives us no clues about
> >> which ActiveX control you would be allowing. FWIW I was able to open
> >> my Live Hotmail Inbox (eventually) and still disallow all prompts for ActiveX.
> >> My guess is there may have been some Flash ads available that I disallowed...
> >>
> >> I think I have confirmed that guess by using Manage Add-ons to disable
> >> Flash and reshowing the Inbox. I got a notice in my Status bar that
> >> the page wanted to use a disabled ActiveX control... Who knew?
> >> I have never seen that before and with it there was a new icon in place
> >> of the usually empty slot which when doubleclicked opens the Manage
> >> Add-ons tool. Thanks for this bit of serendipity! ; )
> >>
> >> FYI a broken Flash install is a common cause of your problem symptom.
> >>
> >>
> >> >
> >> > I mention this because PA Bear mentions a download.
> >>
> >>
> >> Oh? Was it Flash? <eg>
> >>
> >>
> >> >
> >> > I have always assumed that Hotmail and any similar mail setup is entirely
> >> > web based with all data saved on the web site.
> >> >
> >> > Any comments from any of you are most welcome.
> >>
> >>
> >> Good luck
> >>
> >> Robert Aldwinckle
> >> ---
> >>
> >>
> >> .
> >>
>
>
> .
>

Hello Pa Bear

I have carried out every one of your suggestions - unfortunately the problem
still exists.

Regards

Flynne

"Robert Aldwinckle" wrote:

>
> "FLYNNE" <> wrote in message news:582FBF5A-2AB7-4E53-9532-...
> > Hello Robert
> >
> > The only add-on which refers to flash in any way is Shock wave Flash Object
> > which I have now disabled - did you mean this ?
>
>
> Yes. Did your symptoms change? ; )
>
>
> > I have looked in Internet options Advanced - canot find anything with
> > reference to script enabling.
> >
> > Any Suggestions please ?
>
>
> Wrong tab. It's a Security option. Custom Level...
>
>
> >
> >
> > "Robert Aldwinckle" wrote:
> >
> >>
> >> "FLYNNE" <> wrote in message newsA49EBB1-CE14-480D-94E3-...
> >>
> >>
> >> > They may seem like a stupid question but do I need any software on my
> >> > computer so that Windows Live Hotmail can operate - I can find no trace of
> >> > such software.
> >>
> >>
> >> For sure you will need to have Active Scripting enabled.
> >> You could control that by setting Active Scripting to Prompt
> >> and then giving each prompt a No or a Yes.
> >>
> >> I don't know if there is a ActiveX control associated with the Hotmail
> >> Inbox or not. However, if there is you could similarly control it by
> >> setting Run ActiveX controls and plug-ins to Prompt and giving each
> >> prompt for it a No or a Yes too.
> >>
> >> Hmm... there is an ActiveX control needed for login. Unfortunately the
> >> prompt isn't as helpful as it might be because it gives us no clues about
> >> which ActiveX control you would be allowing. FWIW I was able to open
> >> my Live Hotmail Inbox (eventually) and still disallow all prompts for ActiveX.
> >> My guess is there may have been some Flash ads available that I disallowed...
> >>
> >> I think I have confirmed that guess by using Manage Add-ons to disable
> >> Flash and reshowing the Inbox. I got a notice in my Status bar that
> >> the page wanted to use a disabled ActiveX control... Who knew?
> >> I have never seen that before and with it there was a new icon in place
> >> of the usually empty slot which when doubleclicked opens the Manage
> >> Add-ons tool. Thanks for this bit of serendipity! ; )
> >>
> >> FYI a broken Flash install is a common cause of your problem symptom.
> >>
> >>
> >> >
> >> > I mention this because PA Bear mentions a download.
> >>
> >>
> >> Oh? Was it Flash? <eg>
> >>
> >>
> >> >
> >> > I have always assumed that Hotmail and any similar mail setup is entirely
> >> > web based with all data saved on the web site.
> >> >
> >> > Any comments from any of you are most welcome.
> >>
> >>
> >> Good luck
> >>
> >> Robert Aldwinckle
> >> ---
> >>
> >>
> >> .
> >>
>
>
> .
>

Hello Robert

No change with Shockwave Flash Disabled.

I have enabled active scripting - still no change.

Regards

"FLYNNE" wrote:

> Hello Pa Bear
>
> I have carried out every one of your suggestions - unfortunately the problem
> still exists.
>
> Regards
>
> Flynne
>
> "Robert Aldwinckle" wrote:
>
> >
> > "FLYNNE" <> wrote in message news:582FBF5A-2AB7-4E53-9532-...
> > > Hello Robert
> > >
> > > The only add-on which refers to flash in any way is Shock wave Flash Object
> > > which I have now disabled - did you mean this ?
> >
> >
> > Yes. Did your symptoms change? ; )
> >
> >
> > > I have looked in Internet options Advanced - canot find anything with
> > > reference to script enabling.
> > >
> > > Any Suggestions please ?
> >
> >
> > Wrong tab. It's a Security option. Custom Level...
> >
> >
> > >
> > >
> > > "Robert Aldwinckle" wrote:
> > >
> > >>
> > >> "FLYNNE" <> wrote in message newsA49EBB1-CE14-480D-94E3-...
> > >>
> > >>
> > >> > They may seem like a stupid question but do I need any software on my
> > >> > computer so that Windows Live Hotmail can operate - I can find no trace of
> > >> > such software.
> > >>
> > >>
> > >> For sure you will need to have Active Scripting enabled.
> > >> You could control that by setting Active Scripting to Prompt
> > >> and then giving each prompt a No or a Yes.
> > >>
> > >> I don't know if there is a ActiveX control associated with the Hotmail
> > >> Inbox or not. However, if there is you could similarly control it by
> > >> setting Run ActiveX controls and plug-ins to Prompt and giving each
> > >> prompt for it a No or a Yes too.
> > >>
> > >> Hmm... there is an ActiveX control needed for login. Unfortunately the
> > >> prompt isn't as helpful as it might be because it gives us no clues about
> > >> which ActiveX control you would be allowing. FWIW I was able to open
> > >> my Live Hotmail Inbox (eventually) and still disallow all prompts for ActiveX.
> > >> My guess is there may have been some Flash ads available that I disallowed...
> > >>
> > >> I think I have confirmed that guess by using Manage Add-ons to disable
> > >> Flash and reshowing the Inbox. I got a notice in my Status bar that
> > >> the page wanted to use a disabled ActiveX control... Who knew?
> > >> I have never seen that before and with it there was a new icon in place
> > >> of the usually empty slot which when doubleclicked opens the Manage
> > >> Add-ons tool. Thanks for this bit of serendipity! ; )
> > >>
> > >> FYI a broken Flash install is a common cause of your problem symptom.
> > >>
> > >>
> > >> >
> > >> > I mention this because PA Bear mentions a download.
> > >>
> > >>
> > >> Oh? Was it Flash? <eg>
> > >>
> > >>
> > >> >
> > >> > I have always assumed that Hotmail and any similar mail setup is entirely
> > >> > web based with all data saved on the web site.
> > >> >
> > >> > Any comments from any of you are most welcome.
> > >>
> > >>
> > >> Good luck
> > >>
> > >> Robert Aldwinckle
> > >> ---
> > >>
> > >>
> > >> .
> > >>
> >
> >
> > .
> >

Hello Robert

I have enabled active scripting - no change unfortunately.

I disabled thte Shock flash add-on - again no change.

Regards

"FLYNNE" wrote:

> Hello Pa Bear
>
> I have carried out every one of your suggestions - unfortunately the problem
> still exists.
>
> Regards
>
> Flynne
>
> "Robert Aldwinckle" wrote:
>
> >
> > "FLYNNE" <> wrote in message news:582FBF5A-2AB7-4E53-9532-...
> > > Hello Robert
> > >
> > > The only add-on which refers to flash in any way is Shock wave Flash Object
> > > which I have now disabled - did you mean this ?
> >
> >
> > Yes. Did your symptoms change? ; )
> >
> >
> > > I have looked in Internet options Advanced - canot find anything with
> > > reference to script enabling.
> > >
> > > Any Suggestions please ?
> >
> >
> > Wrong tab. It's a Security option. Custom Level...
> >
> >
> > >
> > >
> > > "Robert Aldwinckle" wrote:
> > >
> > >>
> > >> "FLYNNE" <> wrote in message newsA49EBB1-CE14-480D-94E3-...
> > >>
> > >>
> > >> > They may seem like a stupid question but do I need any software on my
> > >> > computer so that Windows Live Hotmail can operate - I can find no trace of
> > >> > such software.
> > >>
> > >>
> > >> For sure you will need to have Active Scripting enabled.
> > >> You could control that by setting Active Scripting to Prompt
> > >> and then giving each prompt a No or a Yes.
> > >>
> > >> I don't know if there is a ActiveX control associated with the Hotmail
> > >> Inbox or not. However, if there is you could similarly control it by
> > >> setting Run ActiveX controls and plug-ins to Prompt and giving each
> > >> prompt for it a No or a Yes too.
> > >>
> > >> Hmm... there is an ActiveX control needed for login. Unfortunately the
> > >> prompt isn't as helpful as it might be because it gives us no clues about
> > >> which ActiveX control you would be allowing. FWIW I was able to open
> > >> my Live Hotmail Inbox (eventually) and still disallow all prompts for ActiveX.
> > >> My guess is there may have been some Flash ads available that I disallowed...
> > >>
> > >> I think I have confirmed that guess by using Manage Add-ons to disable
> > >> Flash and reshowing the Inbox. I got a notice in my Status bar that
> > >> the page wanted to use a disabled ActiveX control... Who knew?
> > >> I have never seen that before and with it there was a new icon in place
> > >> of the usually empty slot which when doubleclicked opens the Manage
> > >> Add-ons tool. Thanks for this bit of serendipity! ; )
> > >>
> > >> FYI a broken Flash install is a common cause of your problem symptom.
> > >>
> > >>
> > >> >
> > >> > I mention this because PA Bear mentions a download.
> > >>
> > >>
> > >> Oh? Was it Flash? <eg>
> > >>
> > >>
> > >> >
> > >> > I have always assumed that Hotmail and any similar mail setup is entirely
> > >> > web based with all data saved on the web site.
> > >> >
> > >> > Any comments from any of you are most welcome.
> > >>
> > >>
> > >> Good luck
> > >>
> > >> Robert Aldwinckle
> > >> ---
> > >>
> > >>
> > >> .
> > >>
> >
> >
> > .
> >

"FLYNNE" <> wrote in message newsC2E271A-3AD3-41F9-B433-...
> Hello Robert
>
> No change with Shockwave Flash Disabled.


Then I suspect you have a different ActiveX control which is causing
your symptom. Again, I gave you a suggestion to set use of ActiveX
controls to prompt which would change your symptoms. There are
also more settings which could be set to Prompt safely, e.g. any which
are already set to Enable could be replied to Yes or No without having
to understand exactly what you were replying to.


>
> I have enabled active scripting - still no change.


That is not what you were supposed to try.
You were supposed to try setting it to Prompt
and using a prompt sequence to change your symptom description,
e.g. either work around your problem symptom or get more information
about when the crash symptom occurs.


Good luck

Robert
---