Internet Explorer cannot cisplay the webpage

Vista Business - HP Pavilion. Can ping all items, can access shared
items on the local area network, wired 100mb ethernet connection at
two different sites. Have tried both a connection direct to a cable
modem (instead of through a WatchGuard Soho6 firewall). Also
connected directly to a Sprint Wireless Mobil Broadband Connection.
Everything works except for no Internet. User had no problems until a
few days ago and then - Nothing.
Was told that user got rid of the TCP/IP stack and then reinstalled.
Have released, flusheddns cache, restored - Nothing.
Turned off all firewalls.
Did a System Restore to well before the problem started - Nothing.
Have run Norton (corporate) Antivirus - Clean.
Have run Ad-Aware - clean.
Get an AOL snmaster.idx database file missing - could not find AOL on
the computer.
Uninstalled Windows update that was mentioned as a possible problem
(can't remember it now) - no go.
This is a good one.
Any ideas besides reformat the thing and start over?

Kind of cute. I had an exactly the same problem on one of my XP partitions.
It happened around August 15. I called DELL and they walked me thru for two
or more hours, changed the motherboard. No Internet.

It prompted me to switch to Vista. I have it now on 4 machines. No problem.
I went to that crazy partition which still has XP and tried to install over
it another XP. This time retail version of 2004. I used it in repair mode.
No Internet.

I haven't been able to get the answer.

I still have some software in it which needs to be dealt with, this is why I
keep it.

"Richard Hein" <> wrote in message
news:...
> Vista Business - HP Pavilion. Can ping all items, can access shared
> items on the local area network, wired 100mb ethernet connection at
> two different sites. Have tried both a connection direct to a cable
> modem (instead of through a WatchGuard Soho6 firewall). Also
> connected directly to a Sprint Wireless Mobil Broadband Connection.
> Everything works except for no Internet. User had no problems until a
> few days ago and then - Nothing.
> Was told that user got rid of the TCP/IP stack and then reinstalled.
> Have released, flusheddns cache, restored - Nothing.
> Turned off all firewalls.
> Did a System Restore to well before the problem started - Nothing.
> Have run Norton (corporate) Antivirus - Clean.
> Have run Ad-Aware - clean.
> Get an AOL snmaster.idx database file missing - could not find AOL on
> the computer.
> Uninstalled Windows update that was mentioned as a possible problem
> (can't remember it now) - no go.
> This is a good one.
> Any ideas besides reformat the thing and start over?

It gets curioser and curiouser. The computer will log on in Safe mode
(with networking). I've disabled all services and progams in MSConfig
and then selectively enabled them. No go. I'm going to run another
virus scan. It just does not make any sense.

On Thu, 31 Jan 2008 16:14:14 -0500, Richard Hein
<> wrote:

>Vista Business - HP Pavilion. Can ping all items, can access shared
>items on the local area network, wired 100mb ethernet connection at
>two different sites. Have tried both a connection direct to a cable
>modem (instead of through a WatchGuard Soho6 firewall). Also
>connected directly to a Sprint Wireless Mobil Broadband Connection.
>Everything works except for no Internet. User had no problems until a
>few days ago and then - Nothing.
>Was told that user got rid of the TCP/IP stack and then reinstalled.
>Have released, flusheddns cache, restored - Nothing.
>Turned off all firewalls.
>Did a System Restore to well before the problem started - Nothing.
>Have run Norton (corporate) Antivirus - Clean.
>Have run Ad-Aware - clean.
>Get an AOL snmaster.idx database file missing - could not find AOL on
>the computer.
>Uninstalled Windows update that was mentioned as a possible problem
>(can't remember it now) - no go.
>This is a good one.
>Any ideas besides reformat the thing and start over?

On Thu, 31 Jan 2008 18:32:14 -0500, Richard Hein
<> wrote:

>It gets curioser and curiouser. The computer will log on in Safe mode
>(with networking). I've disabled all services and progams in MSConfig
>and then selectively enabled them. No go. I'm going to run another
>virus scan. It just does not make any sense.
>
>On Thu, 31 Jan 2008 16:14:14 -0500, Richard Hein
><> wrote:
>
>>Vista Business - HP Pavilion. Can ping all items, can access shared
>>items on the local area network, wired 100mb ethernet connection at
>>two different sites. Have tried both a connection direct to a cable
>>modem (instead of through a WatchGuard Soho6 firewall). Also
>>connected directly to a Sprint Wireless Mobil Broadband Connection.
>>Everything works except for no Internet. User had no problems until a
>>few days ago and then - Nothing.
>>Was told that user got rid of the TCP/IP stack and then reinstalled.
>>Have released, flusheddns cache, restored - Nothing.
>>Turned off all firewalls.
>>Did a System Restore to well before the problem started - Nothing.
>>Have run Norton (corporate) Antivirus - Clean.
>>Have run Ad-Aware - clean.
>>Get an AOL snmaster.idx database file missing - could not find AOL on
>>the computer.
>>Uninstalled Windows update that was mentioned as a possible problem
>>(can't remember it now) - no go.
>>This is a good one.
>>Any ideas besides reformat the thing and start over?

Since I can access the Internet in safe mode but not in full, I logged
on both ways and ran HijackThis. Then I did a redline of the two
files. Here is the result showing only the files that are different
between each run. These are the extra files that load in full mode:

C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\Symantec AntiVirus\VPTray.exe
C:\Program Files\Common Files\Symantec
Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\PowerISO\PWRISOVM.EXE
C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\hp\support\hpsysdrv.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\eCopy\Desktop 9.0\Bin\eDP2eD.exe
C:\Program
Files\Google\GoogleToolbarNotifier\1.2.1128.5462\G oogleToolbarNotifier.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\HP Connections\6811507\Program\HP Connections.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
C:\Windows\System32\mobsync.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\Hewlett-Packard\HP Advisor\SSDK04.exe
C:\hp\kbd\kbd.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe

Got everything fixed. Called HP Pavilion tech support and the tech
was a champ. Turns out that whoever set up the computer did not
remove the default Norton Internet Security when they put Norton
Corporate onto the system. When NIS' 60 day subscription ran out the
firewall started to stop everything. I've removed Norton Corporate,
used the Norton Removal tool to get rid of everthing else. Now the
computer gets onto the Internet.
Have VPN'd into the corporate domain and am running the setup for
Norton Corporate.
Very strange and very satisfying.

On Thu, 31 Jan 2008 21:53:59 -0500, Richard Hein
<> wrote:

>On Thu, 31 Jan 2008 18:32:14 -0500, Richard Hein
><> wrote:
>
>>It gets curioser and curiouser. The computer will log on in Safe mode
>>(with networking). I've disabled all services and progams in MSConfig
>>and then selectively enabled them. No go. I'm going to run another
>>virus scan. It just does not make any sense.
>>
>>On Thu, 31 Jan 2008 16:14:14 -0500, Richard Hein
>><> wrote:
>>
>>>Vista Business - HP Pavilion. Can ping all items, can access shared
>>>items on the local area network, wired 100mb ethernet connection at
>>>two different sites. Have tried both a connection direct to a cable
>>>modem (instead of through a WatchGuard Soho6 firewall). Also
>>>connected directly to a Sprint Wireless Mobil Broadband Connection.
>>>Everything works except for no Internet. User had no problems until a
>>>few days ago and then - Nothing.
>>>Was told that user got rid of the TCP/IP stack and then reinstalled.
>>>Have released, flusheddns cache, restored - Nothing.
>>>Turned off all firewalls.
>>>Did a System Restore to well before the problem started - Nothing.
>>>Have run Norton (corporate) Antivirus - Clean.
>>>Have run Ad-Aware - clean.
>>>Get an AOL snmaster.idx database file missing - could not find AOL on
>>>the computer.
>>>Uninstalled Windows update that was mentioned as a possible problem
>>>(can't remember it now) - no go.
>>>This is a good one.
>>>Any ideas besides reformat the thing and start over?
>
>Since I can access the Internet in safe mode but not in full, I logged
>on both ways and ran HijackThis. Then I did a redline of the two
>files. Here is the result showing only the files that are different
>between each run. These are the extra files that load in full mode:
>
>C:\Windows\system32\taskeng.exe
>C:\Windows\system32\Dwm.exe
>C:\Program Files\Symantec AntiVirus\VPTray.exe
>C:\Program Files\Common Files\Symantec
>Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
>C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
>C:\Windows\RtHDVCpl.exe
>C:\Program Files\PowerISO\PWRISOVM.EXE
>C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
>C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
>C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
>C:\hp\support\hpsysdrv.exe
>C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
>C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
>C:\Program Files\eCopy\Desktop 9.0\Bin\eDP2eD.exe
>C:\Program
>Files\Google\GoogleToolbarNotifier\1.2.1128.5462\ GoogleToolbarNotifier.exe
>C:\Program Files\Windows Sidebar\sidebar.exe
>C:\Program Files\MSN Messenger\msnmsgr.exe
>C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe
>C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
>C:\Program Files\HP Connections\6811507\Program\HP Connections.exe
>C:\Windows\System32\rundll32.exe
>C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
>C:\Windows\System32\mobsync.exe
>C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
>C:\Program Files\Hewlett-Packard\HP Advisor\SSDK04.exe
>C:\hp\kbd\kbd.exe
>C:\Windows\system32\SearchProtocolHost.exe
>C:\Windows\system32\SearchFilterHost.exe

your help is kind but a little technical for avg joe. this is not a new
problem seems lots have it why hasn't microsoft addressed the issue. this big
a problem should have a quick ms sponsored fix. vista schmista it's all crap


"Richard Hein" wrote:

> Got everything fixed. Called HP Pavilion tech support and the tech
> was a champ. Turns out that whoever set up the computer did not
> remove the default Norton Internet Security when they put Norton
> Corporate onto the system. When NIS' 60 day subscription ran out the
> firewall started to stop everything. I've removed Norton Corporate,
> used the Norton Removal tool to get rid of everthing else. Now the
> computer gets onto the Internet.
> Have VPN'd into the corporate domain and am running the setup for
> Norton Corporate.
> Very strange and very satisfying.
>
> On Thu, 31 Jan 2008 21:53:59 -0500, Richard Hein
> <> wrote:
>
> >On Thu, 31 Jan 2008 18:32:14 -0500, Richard Hein
> ><> wrote:
> >
> >>It gets curioser and curiouser. The computer will log on in Safe mode
> >>(with networking). I've disabled all services and progams in MSConfig
> >>and then selectively enabled them. No go. I'm going to run another
> >>virus scan. It just does not make any sense.
> >>
> >>On Thu, 31 Jan 2008 16:14:14 -0500, Richard Hein
> >><> wrote:
> >>
> >>>Vista Business - HP Pavilion. Can ping all items, can access shared
> >>>items on the local area network, wired 100mb ethernet connection at
> >>>two different sites. Have tried both a connection direct to a cable
> >>>modem (instead of through a WatchGuard Soho6 firewall). Also
> >>>connected directly to a Sprint Wireless Mobil Broadband Connection.
> >>>Everything works except for no Internet. User had no problems until a
> >>>few days ago and then - Nothing.
> >>>Was told that user got rid of the TCP/IP stack and then reinstalled.
> >>>Have released, flusheddns cache, restored - Nothing.
> >>>Turned off all firewalls.
> >>>Did a System Restore to well before the problem started - Nothing.
> >>>Have run Norton (corporate) Antivirus - Clean.
> >>>Have run Ad-Aware - clean.
> >>>Get an AOL snmaster.idx database file missing - could not find AOL on
> >>>the computer.
> >>>Uninstalled Windows update that was mentioned as a possible problem
> >>>(can't remember it now) - no go.
> >>>This is a good one.
> >>>Any ideas besides reformat the thing and start over?
> >
> >Since I can access the Internet in safe mode but not in full, I logged
> >on both ways and ran HijackThis. Then I did a redline of the two
> >files. Here is the result showing only the files that are different
> >between each run. These are the extra files that load in full mode:
> >
> >C:\Windows\system32\taskeng.exe
> >C:\Windows\system32\Dwm.exe
> >C:\Program Files\Symantec AntiVirus\VPTray.exe
> >C:\Program Files\Common Files\Symantec
> >Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
> >C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
> >C:\Windows\RtHDVCpl.exe
> >C:\Program Files\PowerISO\PWRISOVM.EXE
> >C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
> >C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
> >C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
> >C:\hp\support\hpsysdrv.exe
> >C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
> >C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
> >C:\Program Files\eCopy\Desktop 9.0\Bin\eDP2eD.exe
> >C:\Program
> >Files\Google\GoogleToolbarNotifier\1.2.1128.5462\ GoogleToolbarNotifier.exe
> >C:\Program Files\Windows Sidebar\sidebar.exe
> >C:\Program Files\MSN Messenger\msnmsgr.exe
> >C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe
> >C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
> >C:\Program Files\HP Connections\6811507\Program\HP Connections.exe
> >C:\Windows\System32\rundll32.exe
> >C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
> >C:\Windows\System32\mobsync.exe
> >C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
> >C:\Program Files\Hewlett-Packard\HP Advisor\SSDK04.exe
> >C:\hp\kbd\kbd.exe
> >C:\Windows\system32\SearchProtocolHost.exe
> >C:\Windows\system32\SearchFilterHost.exe
>