Internet explorer V6 - not recognised

Can anyone help?
I am running windows XP with IE V6 and have automatic updates turned on and
are up to date.

The file name for internet explorer now reads
6.0.2900.2180 (xpsp_sp2_rtm.040803-2158) - which Iam guessing is the
result of an update.
I have now problems with word and Norton anti virus programs. Word often
states that I need IE V3 or greater to use certain functions. Norton states
that I need V5.5 or greater. If I try to update IE from Norton disks it
states that a higher version is already loaded. But it still does not
recognise the file. Catch 22!!

How can I change the internet explorer file name to the standard
recognisable format?

(Courtesey of MVP Mike Burgess) Several of these are known to cause the
problem:

1) Zone Alarm Pro [Private Header Info - enabled?] Reset "Ad Blocking" and
"Cookie Control" to "medium" "Mobile Code Control" = Off

2) Symantec (ISS\NIS) [Enable Browser Privacy - enabled] Active Content -
"Allow All Scripts To Execute" Problem: some sites cannot detect the 128 bit
encryption Solution: Completely remove and reinstall NIS.

3) Any "ad blocking" software that blocks "http_referer" or contains entries
that are blocking access to the desired site.

4) HOSTS file that contains entries that are blocking access to the desired
site.

5) Cookie blocking software that are blocking "required" Cookies.

6) Pop-up blockers that are stripping header\url info.

7) WebWasher Standard Filter/URL Filter

8) Make sure the following entry is not corrupt:

[HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Internet
Settings] "User Agent"="Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0"

[ 9) "Internet accelerator" applications - disable]

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)


swanland66 wrote:
> Can anyone help?
> I am running windows XP with IE V6 and have automatic updates turned on
> and
> are up to date.
>
> The file name for internet explorer now reads
> 6.0.2900.2180 (xpsp_sp2_rtm.040803-2158) - which Iam guessing is the
> result of an update.
> I have now problems with word and Norton anti virus programs. Word often
> states that I need IE V3 or greater to use certain functions. Norton
> states
> that I need V5.5 or greater. If I try to update IE from Norton disks it
> states that a higher version is already loaded. But it still does not
> recognise the file. Catch 22!!
>
> How can I change the internet explorer file name to the standard
> recognisable format?

Thanks for quick response. I'll have a look through your suggestions.


"PA Bear" wrote:

> (Courtesey of MVP Mike Burgess) Several of these are known to cause the
> problem:
>
> 1) Zone Alarm Pro [Private Header Info - enabled?] Reset "Ad Blocking" and
> "Cookie Control" to "medium" "Mobile Code Control" = Off
>
> 2) Symantec (ISS\NIS) [Enable Browser Privacy - enabled] Active Content -
> "Allow All Scripts To Execute" Problem: some sites cannot detect the 128 bit
> encryption Solution: Completely remove and reinstall NIS.
>
> 3) Any "ad blocking" software that blocks "http_referer" or contains entries
> that are blocking access to the desired site.
>
> 4) HOSTS file that contains entries that are blocking access to the desired
> site.
>
> 5) Cookie blocking software that are blocking "required" Cookies.
>
> 6) Pop-up blockers that are stripping header\url info.
>
> 7) WebWasher Standard Filter/URL Filter
>
> 8) Make sure the following entry is not corrupt:
>
> [HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Internet
> Settings] "User Agent"="Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0"
>
> [ 9) "Internet accelerator" applications - disable]
>
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE, Security, Shell/User)
>
>
> swanland66 wrote:
> > Can anyone help?
> > I am running windows XP with IE V6 and have automatic updates turned on
> > and
> > are up to date.
> >
> > The file name for internet explorer now reads
> > 6.0.2900.2180 (xpsp_sp2_rtm.040803-2158) - which Iam guessing is the
> > result of an update.
> > I have now problems with word and Norton anti virus programs. Word often
> > states that I need IE V3 or greater to use certain functions. Norton
> > states
> > that I need V5.5 or greater. If I try to update IE from Norton disks it
> > states that a higher version is already loaded. But it still does not
> > recognise the file. Catch 22!!
> >
> > How can I change the internet explorer file name to the standard
> > recognisable format?
>
>

Checked your suggestions and none seem to be applicable.
Tried to remove NIS but window pops up saying IE V5.5 or greater is needed!

Any more options you can suggest?

"PA Bear" wrote:

> (Courtesey of MVP Mike Burgess) Several of these are known to cause the
> problem:
>
> 1) Zone Alarm Pro [Private Header Info - enabled?] Reset "Ad Blocking" and
> "Cookie Control" to "medium" "Mobile Code Control" = Off
>
> 2) Symantec (ISS\NIS) [Enable Browser Privacy - enabled] Active Content -
> "Allow All Scripts To Execute" Problem: some sites cannot detect the 128 bit
> encryption Solution: Completely remove and reinstall NIS.
>
> 3) Any "ad blocking" software that blocks "http_referer" or contains entries
> that are blocking access to the desired site.
>
> 4) HOSTS file that contains entries that are blocking access to the desired
> site.
>
> 5) Cookie blocking software that are blocking "required" Cookies.
>
> 6) Pop-up blockers that are stripping header\url info.
>
> 7) WebWasher Standard Filter/URL Filter
>
> 8) Make sure the following entry is not corrupt:
>
> [HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Internet
> Settings] "User Agent"="Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0"
>
> [ 9) "Internet accelerator" applications - disable]
>
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE, Security, Shell/User)
>
>
> swanland66 wrote:
> > Can anyone help?
> > I am running windows XP with IE V6 and have automatic updates turned on
> > and
> > are up to date.
> >
> > The file name for internet explorer now reads
> > 6.0.2900.2180 (xpsp_sp2_rtm.040803-2158) - which Iam guessing is the
> > result of an update.
> > I have now problems with word and Norton anti virus programs. Word often
> > states that I need IE V3 or greater to use certain functions. Norton
> > states
> > that I need V5.5 or greater. If I try to update IE from Norton disks it
> > states that a higher version is already loaded. But it still does not
> > recognise the file. Catch 22!!
> >
> > How can I change the internet explorer file name to the standard
> > recognisable format?
>
>

Try the Clean Boot troubleshooting technique to see if you can identify what
third-party application that's loading at boot is causing the problem.

Also try: IE Tools > Internet Options > Advanced > Browsing > Enable
third-party browser helper objects (uncheck & reboot).
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)


swanland66 wrote:
> Checked your suggestions and none seem to be applicable.
> Tried to remove NIS but window pops up saying IE V5.5 or greater is
> needed!
>
> Any more options you can suggest?
>
> "PA Bear" wrote:
>
>> (Courtesey of MVP Mike Burgess) Several of these are known to cause the
>> problem:
>>
>> 1) Zone Alarm Pro [Private Header Info - enabled?] Reset "Ad Blocking"
>> and
>> "Cookie Control" to "medium" "Mobile Code Control" = Off
>>
>> 2) Symantec (ISS\NIS) [Enable Browser Privacy - enabled] Active Content -
>> "Allow All Scripts To Execute" Problem: some sites cannot detect the 128
>> bit encryption Solution: Completely remove and reinstall NIS.
>>
>> 3) Any "ad blocking" software that blocks "http_referer" or contains
>> entries that are blocking access to the desired site.
>>
>> 4) HOSTS file that contains entries that are blocking access to the
>> desired
>> site.
>>
>> 5) Cookie blocking software that are blocking "required" Cookies.
>>
>> 6) Pop-up blockers that are stripping header\url info.
>>
>> 7) WebWasher Standard Filter/URL Filter
>>
>> 8) Make sure the following entry is not corrupt:
>>
>> [HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Internet
>> Settings] "User Agent"="Mozilla/4.0 (compatible; MSIE 6.0; Windows NT
>> 5.0"
>>
>> [ 9) "Internet accelerator" applications - disable]
>>
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE/OE, Security, Shell/User)
>>
>>
>> swanland66 wrote:
>>> Can anyone help?
>>> I am running windows XP with IE V6 and have automatic updates turned on
>>> and
>>> are up to date.
>>>
>>> The file name for internet explorer now reads
>>> 6.0.2900.2180 (xpsp_sp2_rtm.040803-2158) - which Iam guessing is the
>>> result of an update.
>>> I have now problems with word and Norton anti virus programs. Word often
>>> states that I need IE V3 or greater to use certain functions. Norton
>>> states
>>> that I need V5.5 or greater. If I try to update IE from Norton disks it
>>> states that a higher version is already loaded. But it still does not
>>> recognise the file. Catch 22!!
>>>
>>> How can I change the internet explorer file name to the standard
>>> recognisable format?

swanland66 wrote:

> Checked your suggestions and none seem to be applicable.
> Tried to remove NIS but window pops up saying IE V5.5 or
> greater is needed!
>
> Any more options you can suggest?
Hi,

Please post back the report given by this Web site:

http://gemal.dk/browserspy/basic.html


--
torgeir, Microsoft MVP Scripting, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

"Torgeir Bakken (MVP)" <Torgeir.Bakken-> wrote in message
news:%232Lm3yC%...
> swanland66 wrote:
>
>> Checked your suggestions and none seem to be applicable. Tried to remove NIS but window pops up saying IE V5.5 or
>> greater is needed!
>>
>> Any more options you can suggest?
> Hi,
>
> Please post back the report given by this Web site:
>
> http://gemal.dk/browserspy/basic.html


Torgeir,


Are you looking for the OP's User-Agent string?

For User-Agent problems I am now suggesting instead:

http://www.fiddlertool.com/useragent.aspx

That gives both the *received* User-Agent string (which I have never
really been clear that BrowserSpy gives <w>) and some key browser
values in a capturable format.


FYI

Robert Aldwinckle
---

Torgeir & Robert, thanks for your input.
Visited "browserspy" and "fiddler tool" as suggested and returned the
following reports.


Fiddler tool-
ASPNET's HTTPBrowserCapabilities object reports that based on the
User-Agent, your Browser has the following capabilities
--------------------------------------------------------------------------------


Type = IE6
Name = IE
Version = 6.0
Major Version = 6
Minor Version = 0
Platform = WinXP
Is Beta = False
Is Crawler = False
Is AOL = False
Is Win16 = False
Is Win32 = True
Supports Frames = True
Supports Tables = True
Supports Cookies = True
Supports VBScript = True
Supports JavaScript = True
Supports Java Applets = True
Supports ActiveX Controls = True
SecEnhanced.

Browserspy -
Basic Information
Shows some of the basic information available in the browser.

Variable Setting
appName Microsoft Internet Explorer
appCodeName Mozilla
appVersion 4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
appMinorVersion ; SP2;
IE real version 6.0 - 6,0,2900,2180
UserAgent Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Security Policy Property not supported or blank!
Browser Name Internet Explorer 6
Operating System Windows - Windows XP
Platform Win32 - Windows 32-bit platform
CPU x86 - x86 Compatible processor (Intel, Cyrix, AMD, etc...)
Online true - The system is in global online mode
Connection Type modem - You are connected via a modem
Vendor Property not supported or blank!

Does anything seem wrong here?

Also thanks to PA Bear. --In "Internet options" - "advanced" , I do not have
anything showing so I cannont get to "browsing" etc.
Iam not familiar with the "clean boot troubleshooting so I will take advice.
Cheers

"Robert Aldwinckle" wrote:

> "Torgeir Bakken (MVP)" <Torgeir.Bakken-> wrote in message
> news:%232Lm3yC%...
> > swanland66 wrote:
> >
> >> Checked your suggestions and none seem to be applicable. Tried to remove NIS but window pops up saying IE V5.5 or
> >> greater is needed!
> >>
> >> Any more options you can suggest?
> > Hi,
> >
> > Please post back the report given by this Web site:
> >
> > http://gemal.dk/browserspy/basic.html
>
>
> Torgeir,
>
>
> Are you looking for the OP's User-Agent string?
>
> For User-Agent problems I am now suggesting instead:
>
> http://www.fiddlertool.com/useragent.aspx
>
> That gives both the *received* User-Agent string (which I have never
> really been clear that BrowserSpy gives <w>) and some key browser
> values in a capturable format.
>
>
> FYI
>
> Robert Aldwinckle
> ---
>
>
>