internet explorer ("windows explorer is not responding")

Since the install of Vista SP1, my internet explorer does not function
properly.
While browsing, suddently the hourglass will come on and after 45 seconds a
dialog box appears that says Windows Explorer is not Responding.
Click Cancel, or Close the Program, or Restart the program.

When I click Restart the program it hangs for a bit, the taskbar goes away
for 10 seconds then reappears, then all is well for another brief period
until it repeats.

Sometimes when this happens when I dont even have an internet exp window
open yet , and hover over the start button , the hourglass appears, BUT I CAN
STILL RIGHT CLICK ON THE DESKTOP EXPLORER ICON AND OPEN UP the browser

2 spyware runs by PcDoctor and Norton have yielded no problems.
This is a laptop with factory installed vista and all the upgrades incl sp1

I downloaded 346270_intl_i386_zip.exe and ran that its a hotfix from
microsoft, but now i cant tell you the article number where I found it
because this website has rudimentary search engines

"Mr TJA" wrote:
My error message details in the event viewer
System

- Provider

[ Name] Microsoft-Windows-Winlogon
[ Guid] {DBE9B383-7CF3-4331-91CC-A3CB16A3B538}
[ EventSourceName] Winlogon

- EventID 1002

[ Qualifiers] 16384

Version 0

Level 4

Task 0

Opcode 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2008-10-30T03:29:21.000Z

EventRecordID 20874

Correlation

- Execution

[ ProcessID] 0
[ ThreadID] 0

Channel Application

Computer Tim-Laptop

Security


- EventData

explorer.exe

Log Name: Application
Source: Microsoft-Windows-Winlogon
Date: 10/29/2008 11:29:21 PM
Event ID: 1002
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Laptop
Description:
The shell stopped unexpectedly and explorer.exe was restarted.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Winlogon"
Guid="{DBE9B383-7CF3-4331-91CC-A3CB16A3B538}" EventSourceName="Winlogon" />
<EventID Qualifiers="16384">1002</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-10-30T03:29:21.000Z" />
<EventRecordID>20874</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Laptop</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
</EventData>
</Event>
Event ID 1002 — Windows Logon Availability
Updated: November 30, 2007


Windows logon availability determines whether the Windows logon process is
able to be completed successfully. The logon process is the interface between
the account for a user, process, or service and the computer that establishes
authenticated credentials for the account and allocates the appropriate
system and network resources. Windows logon manages the use of the secure
attention key (CTRL-ALT-DELETE) to initiate the login screen, load the user
profile on logon, and lock the computer.

Event Details
> Since the install of Vista SP1, my internet explorer does not function
> properly.
> While browsing, suddently the hourglass will come on and after 45 seconds a
> dialog box appears that says Windows Explorer is not Responding.
> Click Cancel, or Close the Program, or Restart the program.
>
> When I click Restart the program it hangs for a bit, the taskbar goes away
> for 10 seconds then reappears, then all is well for another brief period
> until it repeats.
>
> Sometimes when this happens when I dont even have an internet exp window
> open yet , and hover over the start button , the hourglass appears, BUT I CAN
> STILL RIGHT CLICK ON THE DESKTOP EXPLORER ICON AND OPEN UP the browser
>
> 2 spyware runs by PcDoctor and Norton have yielded no problems.
> This is a laptop with factory installed vista and all the upgrades incl sp1
>
> I downloaded 346270_intl_i386_zip.exe and ran that its a hotfix from
> microsoft, but now i cant tell you the article number where I found it
> because this website has rudimentary search engines

Some Windows Vista functions may not work, or Windows Vista may stop
responding: http://support.microsoft.com/kb/929833

--
Please use the Communities guidelines when posting.
http://www.microsoft.com/wn3/locales...help_en-us.htm
Use the "Ratings" feature. It helps the new users.
Mark L. Ferguson MS-MVP
https://mvp.support.microsoft.com/profile/Mark.Ferguson

"Mr TJA" <> wrote in message
news:95CAD248-54EE-4F33-B582-...
>
>
> "Mr TJA" wrote:
> My error message details in the event viewer
> System
>
> - Provider
>
> [ Name] Microsoft-Windows-Winlogon
> [ Guid] {DBE9B383-7CF3-4331-91CC-A3CB16A3B538}
> [ EventSourceName] Winlogon
>
> - EventID 1002
>
> [ Qualifiers] 16384
>
> Version 0
>
> Level 4
>
> Task 0
>
> Opcode 0
>
> Keywords 0x80000000000000
>
> - TimeCreated
>
> [ SystemTime] 2008-10-30T03:29:21.000Z
>
> EventRecordID 20874
>
> Correlation
>
> - Execution
>
> [ ProcessID] 0
> [ ThreadID] 0
>
> Channel Application
>
> Computer Tim-Laptop
>
> Security
>
>
> - EventData
>
> explorer.exe
>
> Log Name: Application
> Source: Microsoft-Windows-Winlogon
> Date: 10/29/2008 11:29:21 PM
> Event ID: 1002
> Task Category: None
> Level: Information
> Keywords: Classic
> User: N/A
> Computer: Laptop
> Description:
> The shell stopped unexpectedly and explorer.exe was restarted.
> Event Xml:
> <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> <System>
> <Provider Name="Microsoft-Windows-Winlogon"
> Guid="{DBE9B383-7CF3-4331-91CC-A3CB16A3B538}" EventSourceName="Winlogon"
> />
> <EventID Qualifiers="16384">1002</EventID>
> <Version>0</Version>
> <Level>4</Level>
> <Task>0</Task>
> <Opcode>0</Opcode>
> <Keywords>0x80000000000000</Keywords>
> <TimeCreated SystemTime="2008-10-30T03:29:21.000Z" />
> <EventRecordID>20874</EventRecordID>
> <Correlation />
> <Execution ProcessID="0" ThreadID="0" />
> <Channel>Application</Channel>
> <Computer>Laptop</Computer>
> <Security />
> </System>
> <EventData>
> <Data>explorer.exe</Data>
> </EventData>
> </Event>
> Event ID 1002 — Windows Logon Availability
> Updated: November 30, 2007
>
>
> Windows logon availability determines whether the Windows logon process is
> able to be completed successfully. The logon process is the interface
> between
> the account for a user, process, or service and the computer that
> establishes
> authenticated credentials for the account and allocates the appropriate
> system and network resources. Windows logon manages the use of the secure
> attention key (CTRL-ALT-DELETE) to initiate the login screen, load the
> user
> profile on logon, and lock the computer.
>
> Event Details
>> Since the install of Vista SP1, my internet explorer does not function
>> properly.
>> While browsing, suddently the hourglass will come on and after 45 seconds
>> a
>> dialog box appears that says Windows Explorer is not Responding.
>> Click Cancel, or Close the Program, or Restart the program.
>>
>> When I click Restart the program it hangs for a bit, the taskbar goes
>> away
>> for 10 seconds then reappears, then all is well for another brief period
>> until it repeats.
>>
>> Sometimes when this happens when I dont even have an internet exp window
>> open yet , and hover over the start button , the hourglass appears, BUT I
>> CAN
>> STILL RIGHT CLICK ON THE DESKTOP EXPLORER ICON AND OPEN UP the browser
>>
>> 2 spyware runs by PcDoctor and Norton have yielded no problems.
>> This is a laptop with factory installed vista and all the upgrades incl
>> sp1
>>
>> I downloaded 346270_intl_i386_zip.exe and ran that its a hotfix from
>> microsoft, but now i cant tell you the article number where I found it
>> because this website has rudimentary search engines

Per the Mark Ferguson reply I followed the instructions per article 929833
which after you run the scan asks you to run a find string of the log file in
the form of
--------
findstr /C:"[SR] Cannot repair member file" %windir%\logs\cbs\cbs.log
>sfcdetails.txt
----------
The .txt file returned as 0 bytes because there were no occurences of an
error message of this type "cannot repair...."
However I did copy the cbs.log file in explorer from the logs folder back to
my documents folder, and with Word, opened the file and did searches myself
for the word repair, but non existed with "cannot repair"

I'm not a wizard at reading this log file if I can email it to someone or if
someone can direct me I would appreciate it. The system continues to hang
after I first start up the computer and I get the hourglass, then eventually
the dialog box appears.

Here is one notice from the cbs log file.
2008-10-31 20:13:10, Info CSI 0000003f Ignoring
duplicate ownership for directory [l:58{29}]"\??\C:\Windows\System32\et-EE"
in component Microsoft-Windows-comdlg32.Resources, Version = 6.0.6001.18000,
pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"et-EE",
VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type
neutral, TypeName neutral, PublicKey neutral
Thanks, Mr TJA
"Mark L. Ferguson" wrote:

> Some Windows Vista functions may not work, or Windows Vista may stop
> responding: http://support.microsoft.com/kb/929833
>
> --
> Please use the Communities guidelines when posting.
> http://www.microsoft.com/wn3/locales...help_en-us.htm
> Use the "Ratings" feature. It helps the new users.
> Mark L. Ferguson MS-MVP
> https://mvp.support.microsoft.com/profile/Mark.Ferguson
>
> "Mr TJA" <> wrote in message
> news:95CAD248-54EE-4F33-B582-...
> >
> >
> > "Mr TJA" wrote:
> > My error message details in the event viewer
> > System
> >
> > - Provider
> >
> > [ Name] Microsoft-Windows-Winlogon
> > [ Guid] {DBE9B383-7CF3-4331-91CC-A3CB16A3B538}
> > [ EventSourceName] Winlogon
> >
> > - EventID 1002
> >
> > [ Qualifiers] 16384
> >
> > Version 0
> >
> > Level 4
> >
> > Task 0
> >
> > Opcode 0
> >
> > Keywords 0x80000000000000
> >
> > - TimeCreated
> >
> > [ SystemTime] 2008-10-30T03:29:21.000Z
> >
> > EventRecordID 20874
> >
> > Correlation
> >
> > - Execution
> >
> > [ ProcessID] 0
> > [ ThreadID] 0
> >
> > Channel Application
> >
> > Computer Tim-Laptop
> >
> > Security
> >
> >
> > - EventData
> >
> > explorer.exe
> >
> > Log Name: Application
> > Source: Microsoft-Windows-Winlogon
> > Date: 10/29/2008 11:29:21 PM
> > Event ID: 1002
> > Task Category: None
> > Level: Information
> > Keywords: Classic
> > User: N/A
> > Computer: Laptop
> > Description:
> > The shell stopped unexpectedly and explorer.exe was restarted.
> > Event Xml:
> > <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> > <System>
> > <Provider Name="Microsoft-Windows-Winlogon"
> > Guid="{DBE9B383-7CF3-4331-91CC-A3CB16A3B538}" EventSourceName="Winlogon"
> > />
> > <EventID Qualifiers="16384">1002</EventID>
> > <Version>0</Version>
> > <Level>4</Level>
> > <Task>0</Task>
> > <Opcode>0</Opcode>
> > <Keywords>0x80000000000000</Keywords>
> > <TimeCreated SystemTime="2008-10-30T03:29:21.000Z" />
> > <EventRecordID>20874</EventRecordID>
> > <Correlation />
> > <Execution ProcessID="0" ThreadID="0" />
> > <Channel>Application</Channel>
> > <Computer>Laptop</Computer>
> > <Security />
> > </System>
> > <EventData>
> > <Data>explorer.exe</Data>
> > </EventData>
> > </Event>
> > Event ID 1002 — Windows Logon Availability
> > Updated: November 30, 2007
> >
> >
> > Windows logon availability determines whether the Windows logon process is
> > able to be completed successfully. The logon process is the interface
> > between
> > the account for a user, process, or service and the computer that
> > establishes
> > authenticated credentials for the account and allocates the appropriate
> > system and network resources. Windows logon manages the use of the secure
> > attention key (CTRL-ALT-DELETE) to initiate the login screen, load the
> > user
> > profile on logon, and lock the computer.
> >
> > Event Details
> >> Since the install of Vista SP1, my internet explorer does not function
> >> properly.
> >> While browsing, suddently the hourglass will come on and after 45 seconds
> >> a
> >> dialog box appears that says Windows Explorer is not Responding.
> >> Click Cancel, or Close the Program, or Restart the program.
> >>
> >> When I click Restart the program it hangs for a bit, the taskbar goes
> >> away
> >> for 10 seconds then reappears, then all is well for another brief period
> >> until it repeats.
> >>
> >> Sometimes when this happens when I dont even have an internet exp window
> >> open yet , and hover over the start button , the hourglass appears, BUT I
> >> CAN
> >> STILL RIGHT CLICK ON THE DESKTOP EXPLORER ICON AND OPEN UP the browser
> >>
> >> 2 spyware runs by PcDoctor and Norton have yielded no problems.
> >> This is a laptop with factory installed vista and all the upgrades incl
> >> sp1
> >>
> >> I downloaded 346270_intl_i386_zip.exe and ran that its a hotfix from
> >> microsoft, but now i cant tell you the article number where I found it
> >> because this website has rudimentary search engines
>

I think the log file results have told you all it can. If you do not have
corrupt system files, Occam's Razor lets you look to your personal profile
files as the cause for a logon failure. I would create a new user account
and try to reproduce the error. You can copy the old profile settings to the
new one if you find the new one works.

--
Please use the Communities guidelines when posting.
http://www.microsoft.com/wn3/locales...help_en-us.htm
Use the "Ratings" feature. It helps the new users.
Mark L. Ferguson MS-MVP
https://mvp.support.microsoft.com/profile/Mark.Ferguson

"Mr TJA" <> wrote in message
news:2E32A2D8-808B-457C-9155-...
> Per the Mark Ferguson reply I followed the instructions per article 929833
> which after you run the scan asks you to run a find string of the log file
> in
> the form of
> --------
> findstr /C:"[SR] Cannot repair member file" %windir%\logs\cbs\cbs.log
>>sfcdetails.txt
> ----------
> The .txt file returned as 0 bytes because there were no occurences of an
> error message of this type "cannot repair...."
> However I did copy the cbs.log file in explorer from the logs folder back
> to
> my documents folder, and with Word, opened the file and did searches
> myself
> for the word repair, but non existed with "cannot repair"
>
> I'm not a wizard at reading this log file if I can email it to someone or
> if
> someone can direct me I would appreciate it. The system continues to hang
> after I first start up the computer and I get the hourglass, then
> eventually
> the dialog box appears.
>
> Here is one notice from the cbs log file.
> 2008-10-31 20:13:10, Info CSI 0000003f Ignoring
> duplicate ownership for directory
> [l:58{29}]"\??\C:\Windows\System32\et-EE"
> in component Microsoft-Windows-comdlg32.Resources, Version =
> 6.0.6001.18000,
> pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"et-EE",
> VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type
> neutral, TypeName neutral, PublicKey neutral
> Thanks, Mr TJA
> "Mark L. Ferguson" wrote:
>
>> Some Windows Vista functions may not work, or Windows Vista may stop
>> responding: http://support.microsoft.com/kb/929833
>>
>> --
>> Please use the Communities guidelines when posting.
>> http://www.microsoft.com/wn3/locales...help_en-us.htm
>> Use the "Ratings" feature. It helps the new users.
>> Mark L. Ferguson MS-MVP
>> https://mvp.support.microsoft.com/profile/Mark.Ferguson
>>
>> "Mr TJA" <> wrote in message
>> news:95CAD248-54EE-4F33-B582-...
>> >
>> >
>> > "Mr TJA" wrote:
>> > My error message details in the event viewer
>> > System
>> >
>> > - Provider
>> >
>> > [ Name] Microsoft-Windows-Winlogon
>> > [ Guid] {DBE9B383-7CF3-4331-91CC-A3CB16A3B538}
>> > [ EventSourceName] Winlogon
>> >
>> > - EventID 1002
>> >
>> > [ Qualifiers] 16384
>> >
>> > Version 0
>> >
>> > Level 4
>> >
>> > Task 0
>> >
>> > Opcode 0
>> >
>> > Keywords 0x80000000000000
>> >
>> > - TimeCreated
>> >
>> > [ SystemTime] 2008-10-30T03:29:21.000Z
>> >
>> > EventRecordID 20874
>> >
>> > Correlation
>> >
>> > - Execution
>> >
>> > [ ProcessID] 0
>> > [ ThreadID] 0
>> >
>> > Channel Application
>> >
>> > Computer Tim-Laptop
>> >
>> > Security
>> >
>> >
>> > - EventData
>> >
>> > explorer.exe
>> >
>> > Log Name: Application
>> > Source: Microsoft-Windows-Winlogon
>> > Date: 10/29/2008 11:29:21 PM
>> > Event ID: 1002
>> > Task Category: None
>> > Level: Information
>> > Keywords: Classic
>> > User: N/A
>> > Computer: Laptop
>> > Description:
>> > The shell stopped unexpectedly and explorer.exe was restarted.
>> > Event Xml:
>> > <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
>> > <System>
>> > <Provider Name="Microsoft-Windows-Winlogon"
>> > Guid="{DBE9B383-7CF3-4331-91CC-A3CB16A3B538}"
>> > EventSourceName="Winlogon"
>> > />
>> > <EventID Qualifiers="16384">1002</EventID>
>> > <Version>0</Version>
>> > <Level>4</Level>
>> > <Task>0</Task>
>> > <Opcode>0</Opcode>
>> > <Keywords>0x80000000000000</Keywords>
>> > <TimeCreated SystemTime="2008-10-30T03:29:21.000Z" />
>> > <EventRecordID>20874</EventRecordID>
>> > <Correlation />
>> > <Execution ProcessID="0" ThreadID="0" />
>> > <Channel>Application</Channel>
>> > <Computer>Laptop</Computer>
>> > <Security />
>> > </System>
>> > <EventData>
>> > <Data>explorer.exe</Data>
>> > </EventData>
>> > </Event>
>> > Event ID 1002 — Windows Logon Availability
>> > Updated: November 30, 2007
>> >
>> >
>> > Windows logon availability determines whether the Windows logon process
>> > is
>> > able to be completed successfully. The logon process is the interface
>> > between
>> > the account for a user, process, or service and the computer that
>> > establishes
>> > authenticated credentials for the account and allocates the appropriate
>> > system and network resources. Windows logon manages the use of the
>> > secure
>> > attention key (CTRL-ALT-DELETE) to initiate the login screen, load the
>> > user
>> > profile on logon, and lock the computer.
>> >
>> > Event Details
>> >> Since the install of Vista SP1, my internet explorer does not function
>> >> properly.
>> >> While browsing, suddently the hourglass will come on and after 45
>> >> seconds
>> >> a
>> >> dialog box appears that says Windows Explorer is not Responding.
>> >> Click Cancel, or Close the Program, or Restart the program.
>> >>
>> >> When I click Restart the program it hangs for a bit, the taskbar goes
>> >> away
>> >> for 10 seconds then reappears, then all is well for another brief
>> >> period
>> >> until it repeats.
>> >>
>> >> Sometimes when this happens when I dont even have an internet exp
>> >> window
>> >> open yet , and hover over the start button , the hourglass appears,
>> >> BUT I
>> >> CAN
>> >> STILL RIGHT CLICK ON THE DESKTOP EXPLORER ICON AND OPEN UP the
>> >> browser
>> >>
>> >> 2 spyware runs by PcDoctor and Norton have yielded no problems.
>> >> This is a laptop with factory installed vista and all the upgrades
>> >> incl
>> >> sp1
>> >>
>> >> I downloaded 346270_intl_i386_zip.exe and ran that its a hotfix from
>> >> microsoft, but now i cant tell you the article number where I found it
>> >> because this website has rudimentary search engines
>>