Invalid H/W detection

Windows Update erroneously believes that my laptop requires a network driver
update for Infeon ADMtek AN983 10/100Mbps PCI Ethernet Adapter. The laptop
has no such component (certainly not by that name). The network adapter that
it has is an Accton EN2242 Series MiniPCI Fast Ethernet Adapter.

Installing this is unlikely to be good for my machine and just possibly
could be disastrous. Yet there appears to be no way for me to get Windows
Update to forget about this particular item.

THIS IS BAD.

Well, 'yes', replying to myself... It turns out that I was able to coax WU to
forget about the Infeon driver. Proceeding with the Installation but
selecting to do a Custom install, I was able to deselect the checkbox against
the Infeon driver (sole item). WU then gave me the opportunity to tell it to
'not ask me again about this item in the future' and that seems to have done
the trick, touch wood.

"greg ansen" wrote:

> Windows Update erroneously believes that my laptop requires a network driver
> update for Infeon ADMtek AN983 10/100Mbps PCI Ethernet Adapter. The laptop
> has no such component (certainly not by that name). The network adapter that
> it has is an Accton EN2242 Series MiniPCI Fast Ethernet Adapter.
>
> Installing this is unlikely to be good for my machine and just possibly
> could be disastrous. Yet there appears to be no way for me to get Windows
> Update to forget about this particular item.
>
> THIS IS BAD.
>

I made the mistake of installing the "Update" on my HP Pavilion N5195 laptop.
The result was No More Network. I had to delete the NIC from
ControlPanel->Hardware -> Network Adapters and reboot and point it to the
Accton EN2242 driver again. Fortunately I keep a folder of drivers on the
laptop.


"greg ansen" wrote:

> Windows Update erroneously believes that my laptop requires a network driver
> update for Infeon ADMtek AN983 10/100Mbps PCI Ethernet Adapter. The laptop
> has no such component (certainly not by that name). The network adapter that
> it has is an Accton EN2242 Series MiniPCI Fast Ethernet Adapter.
>
> Installing this is unlikely to be good for my machine and just possibly
> could be disastrous. Yet there appears to be no way for me to get Windows
> Update to forget about this particular item.
>
> THIS IS BAD.
>

I have come across this problem as well. The installed network card is an
Accton EN1207F Series PCI Fast Ethernet. After the automatic windows update,
the driver installed is "ADMtek AN983 10/100Mbps PCI Adapter". The driver is
unable to load and the network drops off.

I've manually gone into windows update and chosen not to show this update,
but I've left automatic updates off for the moment (heading into a weekend,
the customer won't be impressed if the network drops off).

I phoned Microsoft, but was told I'd have to risk a $270 fee to resolve the
problem...

"greg ansen" wrote:

> Windows Update erroneously believes that my laptop requires a network driver
> update for Infeon ADMtek AN983 10/100Mbps PCI Ethernet Adapter. The laptop
> has no such component (certainly not by that name). The network adapter that
> it has is an Accton EN2242 Series MiniPCI Fast Ethernet Adapter.
>
> Installing this is unlikely to be good for my machine and just possibly
> could be disastrous. Yet there appears to be no way for me to get Windows
> Update to forget about this particular item.
>
> THIS IS BAD.
>

Russell
You, like me, fixed our own problem and then tried to tell Microsoft what
their update was doing to people. There is no way to feed that kind of
information back to Microsoft without having to pay them to help them out. I
wonder how many thousands of people are now out there with no network access
to allow them to get help and the correct drivers.

HP made the laptop that Microsoft messed up and they said they would try to
get the message to Microsoft.


"Russell" wrote:

> I have come across this problem as well. The installed network card is an
> Accton EN1207F Series PCI Fast Ethernet. After the automatic windows update,
> the driver installed is "ADMtek AN983 10/100Mbps PCI Adapter". The driver is
> unable to load and the network drops off.
>
> I've manually gone into windows update and chosen not to show this update,
> but I've left automatic updates off for the moment (heading into a weekend,
> the customer won't be impressed if the network drops off).
>
> I phoned Microsoft, but was told I'd have to risk a $270 fee to resolve the
> problem...
>

It is concerning that there's no way to provide feedback. Especially
considering that Microsoft would like everyone to have automatic updates
enabled. Things like this are a good reason to disable them.

I asked the Microsoft staff member if there was a way to disable a specific
update and was told that there wasn't. Judging from the above, this is
incorrect.

It's a worry that even HP will have to "try" and get the message through to
Microsoft. Oh well. In the end, it's the customers that are going to lose. It
cost my customer $150 for me to come over and fix up the problem. She agreed
that the automatic updates should remain off and she would do them manually
herself... which she'll either forget to do, or just apply the one(s) that
she shouldn't anyway.

At least one good thing has come of it. I'll know to check the newsgroups
before trying to contact Microsoft... which I probably won't even bother
trying to do anyway. It always ends up the same. I have to risk a fee when
reporting a bug. I don't trust Microsoft enough to admit that a bug is their
fault and therefore I won't risk the fee.

"B.Fuddled" wrote:

> Russell
> You, like me, fixed our own problem and then tried to tell Microsoft what
> their update was doing to people. There is no way to feed that kind of
> information back to Microsoft without having to pay them to help them out. I
> wonder how many thousands of people are now out there with no network access
> to allow them to get help and the correct drivers.
>
> HP made the laptop that Microsoft messed up and they said they would try to
> get the message to Microsoft.
>
>
> "Russell" wrote:
>
> > I have come across this problem as well. The installed network card is an
> > Accton EN1207F Series PCI Fast Ethernet. After the automatic windows update,
> > the driver installed is "ADMtek AN983 10/100Mbps PCI Adapter". The driver is
> > unable to load and the network drops off.
> >
> > I've manually gone into windows update and chosen not to show this update,
> > but I've left automatic updates off for the moment (heading into a weekend,
> > the customer won't be impressed if the network drops off).
> >
> > I phoned Microsoft, but was told I'd have to risk a $270 fee to resolve the
> > problem...
> >
>

I had a similar experience. Windows Updated decided to clobber by Network
Everywhere (Linksys) Fast Etherenet 10/100 Network Card and installed the
silly ADMtek driver (it installed the file an983.sys). Result? No network
and a morning wasted. Fortunately I had the original driver disk to
re-install.
I found one KB article that said to "uninstall" the new driver, I just
needed to press the "Rollback" button on the Driver tab for the device---ha!
No such button.
I also agree that the lack of a mechanism to feed back this serious problem
is ridiculous. Hence my long-winded reply that I hope will help someone if
they search the forums.
--
JEff


"greg ansen" wrote:

> Windows Update erroneously believes that my laptop requires a network driver
> update for Infeon ADMtek AN983 10/100Mbps PCI Ethernet Adapter. The laptop
> has no such component (certainly not by that name). The network adapter that
> it has is an Accton EN2242 Series MiniPCI Fast Ethernet Adapter.
>
> Installing this is unlikely to be good for my machine and just possibly
> could be disastrous. Yet there appears to be no way for me to get Windows
> Update to forget about this particular item.
>
> THIS IS BAD.
>

"JEff" <> wrote in message news:6BAC3205-444C-4549-9CC6-...
>I had a similar experience. Windows Updated decided to clobber by Network
> Everywhere (Linksys) Fast Etherenet 10/100 Network Card and installed the
> silly ADMtek driver (it installed the file an983.sys). Result? No network
> and a morning wasted. Fortunately I had the original driver disk to
> re-install.
> I found one KB article that said to "uninstall" the new driver, I just
> needed to press the "Rollback" button on the Driver tab for the device---ha!
> No such button.


Did the "KB article" have a number? Refer to a specific OS?


---

Sorry... I don't remember the article. I found it searching under windows
2000, I know one of the search terms was "update". I was trying to find an
article on "un-doing" an update.

"Robert Aldwinckle" wrote:
> > I found one KB article that said to "uninstall" the new driver, I just
> > needed to press the "Rollback" button on the Driver tab for the device---ha!
> > No such button.
>
>
> Did the "KB article" have a number? Refer to a specific OS?
>

that is probally what the heck i did when i did that stupid update it messed
my computer up i do not have the admtek they was talking about and now i get
this thing telling me to update it and it shuts off my computer right in the
middle of what i am doing.to the shop it goes it is under warranty thank god
may get a new one if they can fix this, i guess unless anyone knows a fix for
this?
"JEff" wrote:

> Sorry... I don't remember the article. I found it searching under windows
> 2000, I know one of the search terms was "update". I was trying to find an
> article on "un-doing" an update.
>
> "Robert Aldwinckle" wrote:
> > > I found one KB article that said to "uninstall" the new driver, I just
> > > needed to press the "Rollback" button on the Driver tab for the device---ha!
> > > No such button.
> >
> >
> > Did the "KB article" have a number? Refer to a specific OS?
> >
>