Invalid Key?

I've been having this freezing problem like some other people on here, and
I've read a few posts and I have yet to check the hardware, so I'll do that.
But when I went to microsoft for support and they asked for my key, I typed
it in, checked it a good 5-10 times and made sure everything was perfect, and
they continued to tell me it was invalid. I even made a screen shot including
the error message, what I typed in and the page that shows my key. I have
Vista home premium and I've owned this computer for about a month.
http://i6.photobucket.com/albums/y21...invalidkey.jpg

On Tue, 29 Jan 2008 09:47:14 -0800, Athquiz <> wrote:

>I've been having this freezing problem like some other people on here, and
>I've read a few posts and I have yet to check the hardware, so I'll do that.
>But when I went to microsoft for support and they asked for my key, I typed
>it in, checked it a good 5-10 times and made sure everything was perfect, and
>they continued to tell me it was invalid. I even made a screen shot including
>the error message, what I typed in and the page that shows my key. I have
>Vista home premium and I've owned this computer for about a month.
>http://i6.photobucket.com/albums/y21...invalidkey.jpg

From what I see here in your link that is your Product ID # NOT your key!
--
Have a good day,
RScotti

remove "nospam" in order to email me.

Have a check around the pc's casing. There should be a small yellow
sticker somewhere that confirms the key you're after.

I'll leave it to others more experienced to explain the difference but I
'think' the screenshot shows the manufacturers key rather than your
personal one



Athquiz wrote:
> I've been having this freezing problem like some other people on here, and
> I've read a few posts and I have yet to check the hardware, so I'll do that.
> But when I went to microsoft for support and they asked for my key, I typed
> it in, checked it a good 5-10 times and made sure everything was perfect, and
> they continued to tell me it was invalid. I even made a screen shot including
> the error message, what I typed in and the page that shows my key. I have
> Vista home premium and I've owned this computer for about a month.
> http://i6.photobucket.com/albums/y21...invalidkey.jpg

RScotti wrote:
> On Tue, 29 Jan 2008 09:47:14 -0800, Athquiz
> <> wrote:
>
>> I've been having this freezing problem like some other people on
>> here, and I've read a few posts and I have yet to check the
>> hardware, so I'll do that. But when I went to microsoft for support
>> and they asked for my key, I typed it in, checked it a good 5-10
>> times and made sure everything was perfect, and they continued to
>> tell me it was invalid. I even made a screen shot including the
>> error message, what I typed in and the page that shows my key. I
>> have Vista home premium and I've owned this computer for about a
>> month. http://i6.photobucket.com/albums/y21...invalidkey.jpg
>
> From what I see here in your link that is your Product ID # NOT your
> key! --

Look again at the screen shot... the web page is asking for the "Product
ID" and that's exactly what the user typed in.

"Provide Product ID"

"The product ID number you entered is not valid"...


In the other window, the "Product ID:"... field is what was entered in
the webpage.


The original poster probably has to call Microsoft and and resolve that
way. Otherwise he's been bitten.

This is yet again another failing in the activation and verification
system. How much more evidence do we need that it's just not a good
system.

Lee Phillips wrote:
> Have a check around the pc's casing. There should be a small yellow
> sticker somewhere that confirms the key you're after.

Look at the screenshot. It's not asking for the key, it's asking for the
Product ID, and that's what he entered. HE is jsut yet another victim of
Microsoft's broken activation and verification system. Only resource is
to phone Microsoft, or maybe the manufacture of the computer it's an HP
or other OEM.

Yes I saw that but his OP said he wanted the key not the PID!

>I've been having this freezing problem like some other people on here, and
>I've read a few posts and I have yet to check the hardware, so I'll do that.
>But when I went to microsoft for support and they asked for my key, I typed
>it in, checked it a good 5-10 times and made sure everything was perfect, and
>they continued to tell me it was invalid. I even made a screen shot including
>the error message, what I typed in and the page that shows my key. I have
>Vista home premium and I've owned this computer for about a month.

On Tue, 29 Jan 2008 10:16:40 -0800, "Saran" <none@nospam> wrote:

>Lee Phillips wrote:
>> Have a check around the pc's casing. There should be a small yellow
>> sticker somewhere that confirms the key you're after.
>
>Look at the screenshot. It's not asking for the key, it's asking for the
>Product ID, and that's what he entered. HE is jsut yet another victim of
>Microsoft's broken activation and verification system. Only resource is
>to phone Microsoft, or maybe the manufacture of the computer it's an HP
>or other OEM.
>
--
Have a good day,
RScotti

remove "nospam" in order to email me.

You have an HP computer that came with an OEM version
of Windows Vista. HP, and not Microsoft, is responsible
for technical support assistance. Please contact HP support.

Chat with HP Support:
http://h50203.www5.hp.com/hpisweb/cu...&cc=us&lang=en

--
Carey Frisch
Microsoft MVP
Windows Shell/User

---------------------------------------------------------------

"Athquiz" wrote:

I've been having this freezing problem like some other people on here, and
I've read a few posts and I have yet to check the hardware, so I'll do that.
But when I went to microsoft for support and they asked for my key, I typed
it in, checked it a good 5-10 times and made sure everything was perfect, and
they continued to tell me it was invalid. I even made a screen shot including
the error message, what I typed in and the page that shows my key. I have
Vista home premium and I've owned this computer for about a month.
http://i6.photobucket.com/albums/y21...invalidkey.jpg

His problem may also be caused by not having the recommend amount of RAM installed for Home Premium. It requires a
minimum of 1 GB he has only 894 MB showing.
On Tue, 29 Jan 2008 10:16:40 -0800, "Saran" <none@nospam> wrote:

>Lee Phillips wrote:
>> Have a check around the pc's casing. There should be a small yellow
>> sticker somewhere that confirms the key you're after.
>
>Look at the screenshot. It's not asking for the key, it's asking for the
>Product ID, and that's what he entered. HE is jsut yet another victim of
>Microsoft's broken activation and verification system. Only resource is
>to phone Microsoft, or maybe the manufacture of the computer it's an HP
>or other OEM.
>
--
Have a good day,
RScotti

remove "nospam" in order to email me.

I'm not sure what you mean? The webpage clearly shows it wants the
Product ID, and that's what he was typing in.

RScotti wrote:
> Yes I saw that but his OP said he wanted the key not the PID!
>
>> I've been having this freezing problem like some other people on
>> here, and I've read a few posts and I have yet to check the
>> hardware, so I'll do that. But when I went to microsoft for support
>> and they asked for my key, I typed it in, checked it a good 5-10
>> times and made sure everything was perfect, and they continued to
>> tell me it was invalid. I even made a screen shot including the
>> error message, what I typed in and the page that shows my key. I
>> have Vista home premium and I've owned this computer for about a
>> month.
>
> On Tue, 29 Jan 2008 10:16:40 -0800, "Saran" <none@nospam> wrote:
>
>> Lee Phillips wrote:
>>> Have a check around the pc's casing. There should be a small yellow
>>> sticker somewhere that confirms the key you're after.
>>
>> Look at the screenshot. It's not asking for the key, it's asking for
>> the Product ID, and that's what he entered. HE is jsut yet another
>> victim of Microsoft's broken activation and verification system.
>> Only resource is
>> to phone Microsoft, or maybe the manufacture of the computer it's an
>> HP
>> or other OEM.
>>
> --
> Have a good day,
> RScotti
>
> remove "nospam" in order to email me.



--
-saran

On Tue, 29 Jan 2008 12:24:46 -0600, "Carey Frisch [MVP]" <> wrote:

>You have an HP computer that came with an OEM version
>of Windows Vista. HP, and not Microsoft, is responsible
>for technical support assistance. Please contact HP support.
>
>Chat with HP Support:
>http://h50203.www5.hp.com/hpisweb/cu...&cc=us&lang=en

I assumed he already did that since he is willing to PAY for MS support. They will do it afterwards if you don't get
the right answers from the free HP support.
But where he didn't mention this you could be right!
--
Have a good day,
RScotti

remove "nospam" in order to email me.