Maybe the test is misinterpreting some other firewall as Norton. If the
ports listed by AS for the Windows Firewall aren't *really* open, no
communication will occur.
Just to be sure, you do have Windows Firewall configured to allow
exceptions, right? And the list shows the ActiveSync programs:
ActiveSync Application
ActiveSync Connection Manager
ActiveSync RAPI Manager
ActiveSync Service
If so, try disabling the stuff with MSCONFIG, but leaving the firewall
running. I think that it should still work. That will at least divide the
problem space in half...
Paul T.
"John" <> wrote in message
news:90B2717C-C194-4E62-A340-...
> It seems the only way I can get the device to sync is to disable all
> services
> and startups through MSCONFIG and disable XP Firewall.
>
> The device is working, I can browse it from "My Computer", the usb cable
> works. Yet it will not connect without the above steps.
>
> One problem is that the test reports I am running Norton Personal
> Firewall.
> I am not, it's never even been installed on this machine. That has to be
> the
> problem, it's looking for me to correct the problems to a phantom program.
>
> HP says that they will not guarantee that the connection will work through
> ANY firewall. All the necessary exceptions were installed into XP
> firewall.
>
> Or is it something else?
>
> Thanks in advance.
> --
> John
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