IPAQ 3635 will not connect to Desktop with Activesync

I would download ActiveSync 4.1
(http://www.microsoft.com/windowsmobi...ivesync41.mspx) It has
a driver for the IPAQ. ( I just tried it with my 3630)

--
Carl Wolz [MSFT]
This Posting is provided "AS IS" with no warranties, and confers no rights.

"Mary" <> wrote in message
news:5BC7F97C-656A-4DC4-8B79-...
>I went into Device Manager and deleted the IPAQ. Now the Device Manager
>sees
> the IPAQ as an "Unknown Device" and of course, Activesync doesn't do
> anything
> now when I plug in the IPAQ (no spinning green). I went into safe mode
> and
> deleted "Unknown Device" and one of two "Compaq IPAQ USB Sync" under
> Windows
> CE USB Devices.
>
> Is this a USB driver problem? Where can I download the latest? I looked
> at
> the HP/Compaq website but didn't see any.
>
> I also looked at the wcesmgr.log. For the corresponding attempt to use
> activesync the entries were:
>
> 2006-02-27 10:50:10 FF00CE71 -
>
>
> **** ActiveSync (3.8.5004 RETAIL) started, Cmd line: ''
> 2006-02-27 11:00:37 FF00CE71 - **** ActiveSync exiting
>
> This was typical of all the other previous attempts to use activesync. No
> messages like the one shown below.
>
> "Carl Wolz [MSFT]" wrote:
>
>> It's probably not that. Look for errors in the wcesmgr.log file.
>>
>>
>>
>> Also, is there something like "COomSession:oInitOOMSession: hr =
>> 0x80004005 - OomSession.cpp" in the wcesmgr.log? Than NIS installed a
>> virus
>> blocker. Uninstalling NIS doesn't clean this up either.
>>
>>
>> --
>> Carl Wolz [MSFT]
>> This Posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>>
>>
>> "Rob Borek [MS MVP]" <> wrote in message
>> news:...
>> > On Mon, 27 Feb 2006 14:41:03 -0800, "Mary"
>> > <> wrote:
>> >
>> >>I uninstalled NIS 2005, rebooted, and tried Activesync again. After
>> >>green
>> >>spinning for quite a while, all stopped with the message:
>> >>
>> >>No Partnerships Not connected
>> >>
>> >>No other error messages.
>> >>
>> >>Here is the wcescomm.log
>> >>02/27/2006 10:49:28.530 - Windows CE Services (3.8.5004) Communication
>> >>Logging.
>> >>02/27/2006 10:49:28.750 - Windows CE Services Communication started.
>> >>02/27/2006 10:49:30.070 - Connection: Prep for a new socket connection.
>> >>02/27/2006 10:50:17.800 - ConnectWizard: User started Connection
>> >>Wizard.
>> >>02/27/2006 10:50:58.060 - USB: Event 32768, name
>> >>\\.\0000000000000008#{25dbce51-6c8f-4a72-8a6d-b54c2b4fc835}
>> >>02/27/2006 10:50:58.060 - USB: Device Arrival notification
>> >>02/27/2006 10:50:58.060 - UsbComm: Open device <USB>.
>> >>02/27/2006 10:50:58.060 - ConnectWizard: Connection Wizard ended.
>> >>02/27/2006 10:50:58.120 - Serial: Starting device detection at 115200.
>> >>02/27/2006 10:50:58.120 - UsbComm: Change DTR to 1 failed. err = 170
>> >>02/27/2006 10:50:58.120 - UsbComm: Change DTR to 1.
>> >
>> > There's a USB error here - can you try going into Device Manager and
>> > deleting the device while it's in the cradle, then unplug the device
>> > and reconnect it.
>> >
>> > --
>> > Rob Borek
>> > Microsoft MVP - Mobile Devices
>> > Want *ONE ON ONE* support? http://www.pocketpcone2one.com
>> > Please place all replies into the newsgroup so that others can benefit.
>>
>>
>>

I thought ActiveSync 4.1 would not work with Windows 98 SE? Also will it
work with the IPAQ? The IPAQ is still running Pocket PC Version 3.0.11171?

At any rate, I had plans to uprade Windows 98 SE to Windows XP home edition
in the next few months. I am now considering doing this upgrade in the next
few weeks, hoping this will fix this activesync issue. The IPAQ should be a
matter of plug and play, not plug and struggle. Or will this create
different problems?

"Carl Wolz [MSFT]" wrote:

> I would download ActiveSync 4.1
> (http://www.microsoft.com/windowsmobi...ivesync41.mspx) It has
> a driver for the IPAQ. ( I just tried it with my 3630)
>
> --
> Carl Wolz [MSFT]
> This Posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Mary" <> wrote in message
> news:5BC7F97C-656A-4DC4-8B79-...
> >I went into Device Manager and deleted the IPAQ. Now the Device Manager
> >sees
> > the IPAQ as an "Unknown Device" and of course, Activesync doesn't do
> > anything
> > now when I plug in the IPAQ (no spinning green). I went into safe mode
> > and
> > deleted "Unknown Device" and one of two "Compaq IPAQ USB Sync" under
> > Windows
> > CE USB Devices.
> >
> > Is this a USB driver problem? Where can I download the latest? I looked
> > at
> > the HP/Compaq website but didn't see any.
> >
> > I also looked at the wcesmgr.log. For the corresponding attempt to use
> > activesync the entries were:
> >
> > 2006-02-27 10:50:10 FF00CE71 -
> >
> >
> > **** ActiveSync (3.8.5004 RETAIL) started, Cmd line: ''
> > 2006-02-27 11:00:37 FF00CE71 - **** ActiveSync exiting
> >
> > This was typical of all the other previous attempts to use activesync. No
> > messages like the one shown below.
> >
> > "Carl Wolz [MSFT]" wrote:
> >
> >> It's probably not that. Look for errors in the wcesmgr.log file.
> >>
> >>
> >>
> >> Also, is there something like "COomSession:oInitOOMSession: hr =
> >> 0x80004005 - OomSession.cpp" in the wcesmgr.log? Than NIS installed a
> >> virus
> >> blocker. Uninstalling NIS doesn't clean this up either.
> >>
> >>
> >> --
> >> Carl Wolz [MSFT]
> >> This Posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >>
> >>
> >>
> >> "Rob Borek [MS MVP]" <> wrote in message
> >> news:...
> >> > On Mon, 27 Feb 2006 14:41:03 -0800, "Mary"
> >> > <> wrote:
> >> >
> >> >>I uninstalled NIS 2005, rebooted, and tried Activesync again. After
> >> >>green
> >> >>spinning for quite a while, all stopped with the message:
> >> >>
> >> >>No Partnerships Not connected
> >> >>
> >> >>No other error messages.
> >> >>
> >> >>Here is the wcescomm.log
> >> >>02/27/2006 10:49:28.530 - Windows CE Services (3.8.5004) Communication
> >> >>Logging.
> >> >>02/27/2006 10:49:28.750 - Windows CE Services Communication started.
> >> >>02/27/2006 10:49:30.070 - Connection: Prep for a new socket connection.
> >> >>02/27/2006 10:50:17.800 - ConnectWizard: User started Connection
> >> >>Wizard.
> >> >>02/27/2006 10:50:58.060 - USB: Event 32768, name
> >> >>\\.\0000000000000008#{25dbce51-6c8f-4a72-8a6d-b54c2b4fc835}
> >> >>02/27/2006 10:50:58.060 - USB: Device Arrival notification
> >> >>02/27/2006 10:50:58.060 - UsbComm: Open device <USB>.
> >> >>02/27/2006 10:50:58.060 - ConnectWizard: Connection Wizard ended.
> >> >>02/27/2006 10:50:58.120 - Serial: Starting device detection at 115200.
> >> >>02/27/2006 10:50:58.120 - UsbComm: Change DTR to 1 failed. err = 170
> >> >>02/27/2006 10:50:58.120 - UsbComm: Change DTR to 1.
> >> >
> >> > There's a USB error here - can you try going into Device Manager and
> >> > deleting the device while it's in the cradle, then unplug the device
> >> > and reconnect it.
> >> >
> >> > --
> >> > Rob Borek
> >> > Microsoft MVP - Mobile Devices
> >> > Want *ONE ON ONE* support? http://www.pocketpcone2one.com
> >> > Please place all replies into the newsgroup so that others can benefit.
> >>
> >>
> >>
>
>
>

Sorry, AS 4.1 won't work on Windows 9X.

I believe that series is still supported in 4.1.

The problem you are hitting is that a driver is needed, which was shipped
with the device. We try to roll-up the OEM drivers into the next ActiveSync
install.

Please post, if you hit any issues.


--
Carl Wolz [MSFT]
This Posting is provided "AS IS" with no warranties, and confers no rights.



"Mary" <> wrote in message
news:76BBA56B-B878-48DF-9F3D-...
>I thought ActiveSync 4.1 would not work with Windows 98 SE? Also will it
> work with the IPAQ? The IPAQ is still running Pocket PC Version
> 3.0.11171?
>
> At any rate, I had plans to uprade Windows 98 SE to Windows XP home
> edition
> in the next few months. I am now considering doing this upgrade in the
> next
> few weeks, hoping this will fix this activesync issue. The IPAQ should be
> a
> matter of plug and play, not plug and struggle. Or will this create
> different problems?
>
> "Carl Wolz [MSFT]" wrote:
>
>> I would download ActiveSync 4.1
>> (http://www.microsoft.com/windowsmobi...ivesync41.mspx) It
>> has
>> a driver for the IPAQ. ( I just tried it with my 3630)
>>
>> --
>> Carl Wolz [MSFT]
>> This Posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Mary" <> wrote in message
>> news:5BC7F97C-656A-4DC4-8B79-...
>> >I went into Device Manager and deleted the IPAQ. Now the Device Manager
>> >sees
>> > the IPAQ as an "Unknown Device" and of course, Activesync doesn't do
>> > anything
>> > now when I plug in the IPAQ (no spinning green). I went into safe mode
>> > and
>> > deleted "Unknown Device" and one of two "Compaq IPAQ USB Sync" under
>> > Windows
>> > CE USB Devices.
>> >
>> > Is this a USB driver problem? Where can I download the latest? I
>> > looked
>> > at
>> > the HP/Compaq website but didn't see any.
>> >
>> > I also looked at the wcesmgr.log. For the corresponding attempt to use
>> > activesync the entries were:
>> >
>> > 2006-02-27 10:50:10 FF00CE71 -
>> >
>> >
>> > **** ActiveSync (3.8.5004 RETAIL) started, Cmd line: ''
>> > 2006-02-27 11:00:37 FF00CE71 - **** ActiveSync exiting
>> >
>> > This was typical of all the other previous attempts to use activesync.
>> > No
>> > messages like the one shown below.
>> >
>> > "Carl Wolz [MSFT]" wrote:
>> >
>> >> It's probably not that. Look for errors in the wcesmgr.log file.
>> >>
>> >>
>> >>
>> >> Also, is there something like "COomSession:oInitOOMSession: hr =
>> >> 0x80004005 - OomSession.cpp" in the wcesmgr.log? Than NIS installed a
>> >> virus
>> >> blocker. Uninstalling NIS doesn't clean this up either.
>> >>
>> >>
>> >> --
>> >> Carl Wolz [MSFT]
>> >> This Posting is provided "AS IS" with no warranties, and confers no
>> >> rights.
>> >>
>> >>
>> >>
>> >> "Rob Borek [MS MVP]" <> wrote in message
>> >> news:...
>> >> > On Mon, 27 Feb 2006 14:41:03 -0800, "Mary"
>> >> > <> wrote:
>> >> >
>> >> >>I uninstalled NIS 2005, rebooted, and tried Activesync again. After
>> >> >>green
>> >> >>spinning for quite a while, all stopped with the message:
>> >> >>
>> >> >>No Partnerships Not connected
>> >> >>
>> >> >>No other error messages.
>> >> >>
>> >> >>Here is the wcescomm.log
>> >> >>02/27/2006 10:49:28.530 - Windows CE Services (3.8.5004)
>> >> >>Communication
>> >> >>Logging.
>> >> >>02/27/2006 10:49:28.750 - Windows CE Services Communication started.
>> >> >>02/27/2006 10:49:30.070 - Connection: Prep for a new socket
>> >> >>connection.
>> >> >>02/27/2006 10:50:17.800 - ConnectWizard: User started Connection
>> >> >>Wizard.
>> >> >>02/27/2006 10:50:58.060 - USB: Event 32768, name
>> >> >>\\.\0000000000000008#{25dbce51-6c8f-4a72-8a6d-b54c2b4fc835}
>> >> >>02/27/2006 10:50:58.060 - USB: Device Arrival notification
>> >> >>02/27/2006 10:50:58.060 - UsbComm: Open device <USB>.
>> >> >>02/27/2006 10:50:58.060 - ConnectWizard: Connection Wizard ended.
>> >> >>02/27/2006 10:50:58.120 - Serial: Starting device detection at
>> >> >>115200.
>> >> >>02/27/2006 10:50:58.120 - UsbComm: Change DTR to 1 failed. err = 170
>> >> >>02/27/2006 10:50:58.120 - UsbComm: Change DTR to 1.
>> >> >
>> >> > There's a USB error here - can you try going into Device Manager and
>> >> > deleting the device while it's in the cradle, then unplug the device
>> >> > and reconnect it.
>> >> >
>> >> > --
>> >> > Rob Borek
>> >> > Microsoft MVP - Mobile Devices
>> >> > Want *ONE ON ONE* support? http://www.pocketpcone2one.com
>> >> > Please place all replies into the newsgroup so that others can
>> >> > benefit.
>> >>
>> >>
>> >>
>>
>>
>>

CLOSING this issue.

There were two problems going on simultaneously.

When I upgraded from Windows 98 SE to Windows XP Home Edition and ran
Activesync 3.8, I had similar problems except XP gives better diagnostics and
pointed towards problems with the USB connection. I found that when I added
the rules to NIS 2005 as outlined in your post AND really jammed the IPAQ
into the cradle (USB connector) AND held it, I was able to successfully
synch. As soon as I released the pressure, Activesync lost the connection.
So NIS 2005 was an issue (because I tried jamming the IPAQ into the cradle
before adding the rules) but so is the USB connector. I will be
investigating repair of the IPAQ.



"Rob Borek [MS MVP]" wrote:

> On Mon, 27 Feb 2006 14:41:03 -0800, "Mary"
> <> wrote:
>
> >I uninstalled NIS 2005, rebooted, and tried Activesync again. After green
> >spinning for quite a while, all stopped with the message:
> >
> >No Partnerships Not connected
> >
> >No other error messages.
> >
> >Here is the wcescomm.log
> >02/27/2006 10:49:28.530 - Windows CE Services (3.8.5004) Communication
> >Logging.
> >02/27/2006 10:49:28.750 - Windows CE Services Communication started.
> >02/27/2006 10:49:30.070 - Connection: Prep for a new socket connection.
> >02/27/2006 10:50:17.800 - ConnectWizard: User started Connection Wizard.
> >02/27/2006 10:50:58.060 - USB: Event 32768, name
> >\\.\0000000000000008#{25dbce51-6c8f-4a72-8a6d-b54c2b4fc835}
> >02/27/2006 10:50:58.060 - USB: Device Arrival notification
> >02/27/2006 10:50:58.060 - UsbComm: Open device <USB>.
> >02/27/2006 10:50:58.060 - ConnectWizard: Connection Wizard ended.
> >02/27/2006 10:50:58.120 - Serial: Starting device detection at 115200.
> >02/27/2006 10:50:58.120 - UsbComm: Change DTR to 1 failed. err = 170
> >02/27/2006 10:50:58.120 - UsbComm: Change DTR to 1.
>
> There's a USB error here - can you try going into Device Manager and
> deleting the device while it's in the cradle, then unplug the device
> and reconnect it.
>
> --
> Rob Borek
> Microsoft MVP - Mobile Devices
> Want *ONE ON ONE* support? http://www.pocketpcone2one.com
> Please place all replies into the newsgroup so that others can benefit.
>