Issue with Remote Assistance

I have an issue with Remote Assistance whenever someone sends me an invite
through live I accept and it never launches the next window for me to see
there screen and they never get the prompt. What I Have found thus far is
that after a reboot it usually works and when it doesnt work I find msra.exe
running in processes and as soon as I end the task it then comes up. This
only happens on my Vista 64 Bit Ultimate Copy and doesnt happen at all with
32 Bit. I have DMZ on both firewalls off as well as on the PC and same
results. Any help would be appreicated as this is a clean install and it
is driving me crazy although I have a work around for the time being even
though it is annoying

Do you have it turned on ??

Control Panel\System\Remote

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Norman R" <> wrote in message
news:87C50DDA-A725-45BA-8627-...
>I have an issue with Remote Assistance whenever someone sends me an invite
> through live I accept and it never launches the next window for me to see
> there screen and they never get the prompt. What I Have found thus far is
> that after a reboot it usually works and when it doesnt work I find msra.exe
> running in processes and as soon as I end the task it then comes up. This
> only happens on my Vista 64 Bit Ultimate Copy and doesnt happen at all with
> 32 Bit. I have DMZ on both firewalls off as well as on the PC and same
> results. Any help would be appreicated as this is a clean install and it
> is driving me crazy although I have a work around for the time being even
> though it is annoying

Yes I do

"Peter Foldes" wrote:

> Do you have it turned on ??
>
> Control Panel\System\Remote
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "Norman R" <> wrote in message
> news:87C50DDA-A725-45BA-8627-...
> >I have an issue with Remote Assistance whenever someone sends me an invite
> > through live I accept and it never launches the next window for me to see
> > there screen and they never get the prompt. What I Have found thus far is
> > that after a reboot it usually works and when it doesnt work I find msra.exe
> > running in processes and as soon as I end the task it then comes up. This
> > only happens on my Vista 64 Bit Ultimate Copy and doesnt happen at all with
> > 32 Bit. I have DMZ on both firewalls off as well as on the PC and same
> > results. Any help would be appreicated as this is a clean install and it
> > is driving me crazy although I have a work around for the time being even
> > though it is annoying
>
>

On Tue, 16 Jun 2009 08:51:01 -0700, Norman R
<> wrote:

>I have an issue with Remote Assistance whenever someone sends me an invite
>through live I accept and it never launches the next window for me to see
>there screen and they never get the prompt. What I Have found thus far is
>that after a reboot it usually works and when it doesnt work I find msra.exe
>running in processes and as soon as I end the task it then comes up. This
>only happens on my Vista 64 Bit Ultimate Copy and doesnt happen at all with
>32 Bit. I have DMZ on both firewalls off as well as on the PC and same
>results. Any help would be appreicated as this is a clean install and it
>is driving me crazy although I have a work around for the time being even
>though it is annoying

TeamViewer ? (free for private use )

Any other suggestions as they wont be ablee to install software. This was
the simplest way I found

"Jim" wrote:

> On Tue, 16 Jun 2009 08:51:01 -0700, Norman R
> <> wrote:
>
> >I have an issue with Remote Assistance whenever someone sends me an invite
> >through live I accept and it never launches the next window for me to see
> >there screen and they never get the prompt. What I Have found thus far is
> >that after a reboot it usually works and when it doesnt work I find msra.exe
> >running in processes and as soon as I end the task it then comes up. This
> >only happens on my Vista 64 Bit Ultimate Copy and doesnt happen at all with
> >32 Bit. I have DMZ on both firewalls off as well as on the PC and same
> >results. Any help would be appreicated as this is a clean install and it
> >is driving me crazy although I have a work around for the time being even
> >though it is annoying
>
> TeamViewer ? (free for private use )
>

"Norman R" <> wrote in message
news:F0737B20-BF05-415A-8F20-...
> Any other suggestions as they wont be ablee to install software. This
> was
> the simplest way I found
>

No installation needed for the client machine with TeamViewer....only with
the machine offering the assistance.

so how does it work then if it doesnt install anything on the machine that I
am controlling?

"Gordon" wrote:

>
> "Norman R" <> wrote in message
> news:F0737B20-BF05-415A-8F20-...
> > Any other suggestions as they wont be ablee to install software. This
> > was
> > the simplest way I found
> >
>
> No installation needed for the client machine with TeamViewer....only with
> the machine offering the assistance.
>
>
>

"Norman R" <> wrote in message
news:A870955D-7443-4165-8881-...
> so how does it work then if it doesnt install anything on the machine that
> I
> am controlling?
>

The user requesting assistance has an exe file residing on the desktop -
they just double click it to provide the information required by the
controlling machine.

Google/Bing TeamViewer for explanation .


On Thu, 18 Jun 2009 06:27:01 -0700, Norman R
<> wrote:

>so how does it work then if it doesnt install anything on the machine that I
>am controlling?
>
>"Gordon" wrote:
>
>>
>> "Norman R" <> wrote in message
>> news:F0737B20-BF05-415A-8F20-...
>> > Any other suggestions as they wont be ablee to install software. This
>> > was
>> > the simplest way I found
>> >
>>
>> No installation needed for the client machine with TeamViewer....only with
>> the machine offering the assistance.
>>
>>
>>