Have you tried this:
http://support.microsoft.com/default.aspx/kb/929461
I Bleed Blue and Gold
GO BEARS!
"Lexie Ryman" <Lexie Ryman @discussions.microsoft.com> wrote in message
news:80E1FE75-8CFB-4E9B-A702-...
>I have a E systems Laptop and recently the DVD/CD Rom drive disappeared from
> the list on my computer as well as on device manager.
>
> It briefly said that drivers had been instaled and it appeared on my
> computer, then i put in a CD and DVD and it jut did not work.
>
> any suggestions, i have already uninstalled itunes!
>
>