ITUNES Frustration

I am using windows Vista Home Deluxe addition.

When I try to download Itunes it downloads the file and I get these messages
when trying to install:
First window is titled "msiexec.exe – Bad Image" and the window message says
"c:\windows\system32\sfc_os.dll is either not designed to run on windows or
it contains an error. Try installing the program again using the original
installation media or contact your system administrator or the software
vendor for support."

I click ok and another window opens titled "msiexec.exe – Bad Image – Entry
Point Not Found" and the window message says "The procedure entry point
sfc_os.SfcIsFileProtected could not be located in the dynamic link library
sfc.dll"

I click ok and a new window opens and the message says "The installer has
encountered an unexpected error installing this package. This may indicate a
problem with this package. The error code is 2894."

Any help would be greatly appreciated as I have an Iphone and would like to
put some music on the phone. I registered using our old computer but have a
new computer (less than year old) I would like to have Itunes as my old
computer is ready to die anyday.

I'm not sure that iTunes works on Vista at the current moment. You would
have to check the iTunes web site and maybe Microsoft's web site for the
answer to that question.

Chuck wrote:
> I am using windows Vista Home Deluxe addition.
>
> When I try to download Itunes it downloads the file and I get these messages
> when trying to install:
> First window is titled "msiexec.exe – Bad Image" and the window message says
> "c:\windows\system32\sfc_os.dll is either not designed to run on windows or
> it contains an error. Try installing the program again using the original
> installation media or contact your system administrator or the software
> vendor for support."
>
> I click ok and another window opens titled "msiexec.exe – Bad Image – Entry
> Point Not Found" and the window message says "The procedure entry point
> sfc_os.SfcIsFileProtected could not be located in the dynamic link library
> sfc.dll"
>
> I click ok and a new window opens and the message says "The installer has
> encountered an unexpected error installing this package. This may indicate a
> problem with this package. The error code is 2894."
>
> Any help would be greatly appreciated as I have an Iphone and would like to
> put some music on the phone. I registered using our old computer but have a
> new computer (less than year old) I would like to have Itunes as my old
> computer is ready to die anyday.

Derik wrote:
> I'm not sure that iTunes works on Vista at the current moment. You would
> have to check the iTunes web site and maybe Microsoft's web site for the
> answer to that question.
>
> Chuck wrote:
>> I am using windows Vista Home Deluxe addition.
>> When I try to download Itunes it downloads the file and I get these
>> messages when trying to install:
>> First window is titled "msiexec.exe – Bad Image" and the window
>> message says "c:\windows\system32\sfc_os.dll is either not designed to
>> run on windows or it contains an error. Try installing the program
>> again using the original installation media or contact your system
>> administrator or the software vendor for support."
>>
>> I click ok and another window opens titled "msiexec.exe – Bad Image –
>> Entry Point Not Found" and the window message says "The procedure
>> entry point sfc_os.SfcIsFileProtected could not be located in the
>> dynamic link library sfc.dll"
>>
>> I click ok and a new window opens and the message says "The installer
>> has encountered an unexpected error installing this package. This may
>> indicate a problem with this package. The error code is 2894."
>>
>> Any help would be greatly appreciated as I have an Iphone and would
>> like to put some music on the phone. I registered using our old
>> computer but have a new computer (less than year old) I would like to
>> have Itunes as my old computer is ready to die anyday.


iTunes works just fine on VISTA.

iTunes works just fine on Vista. 32 and 64 bit.

"Derik" <> wrote in message
news:...
> I'm not sure that iTunes works on Vista at the current moment. You would
> have to check the iTunes web site and maybe Microsoft's web site for the
> answer to that question.
>
> Chuck wrote:
>> I am using windows Vista Home Deluxe addition. When I try to download
>> Itunes it downloads the file and I get these messages when trying to
>> install:
>> First window is titled "msiexec.exe – Bad Image" and the window message
>> says "c:\windows\system32\sfc_os.dll is either not designed to run on
>> windows or it contains an error. Try installing the program again using
>> the original installation media or contact your system administrator or
>> the software vendor for support."
>>
>> I click ok and another window opens titled "msiexec.exe – Bad Image –
>> Entry Point Not Found" and the window message says "The procedure entry
>> point sfc_os.SfcIsFileProtected could not be located in the dynamic link
>> library sfc.dll"
>>
>> I click ok and a new window opens and the message says "The installer has
>> encountered an unexpected error installing this package. This may
>> indicate a problem with this package. The error code is 2894."
>>
>> Any help would be greatly appreciated as I have an Iphone and would like
>> to put some music on the phone. I registered using our old computer but
>> have a new computer (less than year old) I would like to have Itunes as
>> my old computer is ready to die anyday.

I really need help with this situation!

"Chuck" wrote:

> I am using windows Vista Home Deluxe addition.
>
> When I try to download Itunes it downloads the file and I get these messages
> when trying to install:
> First window is titled "msiexec.exe – Bad Image" and the window message says
> "c:\windows\system32\sfc_os.dll is either not designed to run on windows or
> it contains an error. Try installing the program again using the original
> installation media or contact your system administrator or the software
> vendor for support."
>
> I click ok and another window opens titled "msiexec.exe – Bad Image – Entry
> Point Not Found" and the window message says "The procedure entry point
> sfc_os.SfcIsFileProtected could not be located in the dynamic link library
> sfc.dll"
>
> I click ok and a new window opens and the message says "The installer has
> encountered an unexpected error installing this package. This may indicate a
> problem with this package. The error code is 2894."
>
> Any help would be greatly appreciated as I have an Iphone and would like to
> put some music on the phone. I registered using our old computer but have a
> new computer (less than year old) I would like to have Itunes as my old
> computer is ready to die anyday.

On Sun, 9 Dec 2007 21:35:00 -0800, Chuck
<> wrote:

>I really need help with this situation!

I've installed iTunes 7.5 on two Vista laptops within the last week
and had no problems. Are you sure you selected the Windows version
when downloading?

Chuck,
As a check, on my Vista Home premium.
C:\Windows\System32\msiexec.exe
File and product version: 4.0.6000.16386
size 70.0 KB, date modified 11/2/2006 4:45 AM

C:\Windows\System32\sfc_os.dll
File and Product version: 6.0.6000.16386
size 4.50 KB, date modified 11/2/2006 4:46 AM

make sure there are no other files with the same name anywhere

Michael


"Chuck" <> wrote in message
news:E209B443-8511-4240-8E6C-...
> I really need help with this situation!
>
> "Chuck" wrote:
>
>> I am using windows Vista Home Deluxe addition.
>>
>> When I try to download Itunes it downloads the file and I get these
>> messages
>> when trying to install:
>> First window is titled "msiexec.exe – Bad Image" and the window message
>> says
>> "c:\windows\system32\sfc_os.dll is either not designed to run on windows
>> or
>> it contains an error. Try installing the program again using the original
>> installation media or contact your system administrator or the software
>> vendor for support."
>>
>> I click ok and another window opens titled "msiexec.exe – Bad Image –
>> Entry
>> Point Not Found" and the window message says "The procedure entry point
>> sfc_os.SfcIsFileProtected could not be located in the dynamic link
>> library
>> sfc.dll"
>>
>> I click ok and a new window opens and the message says "The installer has
>> encountered an unexpected error installing this package. This may
>> indicate a
>> problem with this package. The error code is 2894."
>>
>> Any help would be greatly appreciated as I have an Iphone and would like
>> to
>> put some music on the phone. I registered using our old computer but have
>> a
>> new computer (less than year old) I would like to have Itunes as my old
>> computer is ready to die anyday.

Michael,
My msiexec file has the same properties but my sfc_os file is
different...mine is:

c:\users\Chuck\downloads\sfc_os.dll
File and Product version: 5.1.2600.2180
4.5 kb updated 12/9/2007 11:16 pm
This has been a problem for awhile...is it in the wrong folder and does it
update everytime I startup?
HELP ME!!! :0)
"Michael Walraven" wrote:

> Chuck,
> As a check, on my Vista Home premium.
> C:\Windows\System32\msiexec.exe
> File and product version: 4.0.6000.16386
> size 70.0 KB, date modified 11/2/2006 4:45 AM
>
> C:\Windows\System32\sfc_os.dll
> File and Product version: 6.0.6000.16386
> size 4.50 KB, date modified 11/2/2006 4:46 AM
>
> make sure there are no other files with the same name anywhere
>
> Michael
>
>
> "Chuck" <> wrote in message
> news:E209B443-8511-4240-8E6C-...
> > I really need help with this situation!
> >
> > "Chuck" wrote:
> >
> >> I am using windows Vista Home Deluxe addition.
> >>
> >> When I try to download Itunes it downloads the file and I get these
> >> messages
> >> when trying to install:
> >> First window is titled "msiexec.exe – Bad Image" and the window message
> >> says
> >> "c:\windows\system32\sfc_os.dll is either not designed to run on windows
> >> or
> >> it contains an error. Try installing the program again using the original
> >> installation media or contact your system administrator or the software
> >> vendor for support."
> >>
> >> I click ok and another window opens titled "msiexec.exe – Bad Image –
> >> Entry
> >> Point Not Found" and the window message says "The procedure entry point
> >> sfc_os.SfcIsFileProtected could not be located in the dynamic link
> >> library
> >> sfc.dll"
> >>
> >> I click ok and a new window opens and the message says "The installer has
> >> encountered an unexpected error installing this package. This may
> >> indicate a
> >> problem with this package. The error code is 2894."
> >>
> >> Any help would be greatly appreciated as I have an Iphone and would like
> >> to
> >> put some music on the phone. I registered using our old computer but have
> >> a
> >> new computer (less than year old) I would like to have Itunes as my old
> >> computer is ready to die anyday.
>
>

Chuck,
First check to see that you have c:\Windows\System32\sfc_os.dll.
If it is gone than you may have had a virus/spyware substitute its own in
downloads!
Try (at an elevated command prompt)

sfc /scannow

Note that this may not work if the only sfc_os.dll that is on the system is
the bad one at downloads.
This will take awhile but pay attention if it says it needs to fix anything
especially sfc_os.dll !

Version x.x.2600.x is, I think for Windows XP SP1 and is often hacked to
enable changes to the XP system bypassing the system integrity checks. Used
by hackers or people that simply wanted to change system programs that
Microsoft thought should not be changed.

Any program installation that is downloading that file should be treated as
a trojan or worse.
Check the date/times for other files in the downloads to see if there is a
match, any that match should also be checked very carefully. In any case
2600 version does not belong on a Vista machine. Rename it to sfc_oc.dll.bad
or something and try again.

Michael
Vista Home premium.


"Chuck" <> wrote in message
news:A49DF9CA-3695-4F9C-80D7-...
> Michael,
> My msiexec file has the same properties but my sfc_os file is
> different...mine is:
>
> c:\users\Chuck\downloads\sfc_os.dll
> File and Product version: 5.1.2600.2180
> 4.5 kb updated 12/9/2007 11:16 pm
> This has been a problem for awhile...is it in the wrong folder and does it
> update everytime I startup?
> HELP ME!!! :0)
> "Michael Walraven" wrote:
>
>> Chuck,
>> As a check, on my Vista Home premium.
>> C:\Windows\System32\msiexec.exe
>> File and product version: 4.0.6000.16386
>> size 70.0 KB, date modified 11/2/2006 4:45 AM
>>
>> C:\Windows\System32\sfc_os.dll
>> File and Product version: 6.0.6000.16386
>> size 4.50 KB, date modified 11/2/2006 4:46 AM
>>
>> make sure there are no other files with the same name anywhere
>>
>> Michael
>>
>>
>> "Chuck" <> wrote in message
>> news:E209B443-8511-4240-8E6C-...
>> > I really need help with this situation!
>> >
>> > "Chuck" wrote:
>> >
>> >> I am using windows Vista Home Deluxe addition.
>> >>
>> >> When I try to download Itunes it downloads the file and I get these
>> >> messages
>> >> when trying to install:
>> >> First window is titled "msiexec.exe – Bad Image" and the window
>> >> message
>> >> says
>> >> "c:\windows\system32\sfc_os.dll is either not designed to run on
>> >> windows
>> >> or
>> >> it contains an error. Try installing the program again using the
>> >> original
>> >> installation media or contact your system administrator or the
>> >> software
>> >> vendor for support."
>> >>
>> >> I click ok and another window opens titled "msiexec.exe – Bad Image –
>> >> Entry
>> >> Point Not Found" and the window message says "The procedure entry
>> >> point
>> >> sfc_os.SfcIsFileProtected could not be located in the dynamic link
>> >> library
>> >> sfc.dll"
>> >>
>> >> I click ok and a new window opens and the message says "The installer
>> >> has
>> >> encountered an unexpected error installing this package. This may
>> >> indicate a
>> >> problem with this package. The error code is 2894."
>> >>
>> >> Any help would be greatly appreciated as I have an Iphone and would
>> >> like
>> >> to
>> >> put some music on the phone. I registered using our old computer but
>> >> have
>> >> a
>> >> new computer (less than year old) I would like to have Itunes as my
>> >> old
>> >> computer is ready to die anyday.
>>
>>

I try to change the name to .bad and it wont let me....is there a trick to do
it?

"Michael Walraven" wrote:

> Chuck,
> First check to see that you have c:\Windows\System32\sfc_os.dll.
> If it is gone than you may have had a virus/spyware substitute its own in
> downloads!
> Try (at an elevated command prompt)
>
> sfc /scannow
>
> Note that this may not work if the only sfc_os.dll that is on the system is
> the bad one at downloads.
> This will take awhile but pay attention if it says it needs to fix anything
> especially sfc_os.dll !
>
> Version x.x.2600.x is, I think for Windows XP SP1 and is often hacked to
> enable changes to the XP system bypassing the system integrity checks. Used
> by hackers or people that simply wanted to change system programs that
> Microsoft thought should not be changed.
>
> Any program installation that is downloading that file should be treated as
> a trojan or worse.
> Check the date/times for other files in the downloads to see if there is a
> match, any that match should also be checked very carefully. In any case
> 2600 version does not belong on a Vista machine. Rename it to sfc_oc.dll.bad
> or something and try again.
>
> Michael
> Vista Home premium.
>
>
> "Chuck" <> wrote in message
> news:A49DF9CA-3695-4F9C-80D7-...
> > Michael,
> > My msiexec file has the same properties but my sfc_os file is
> > different...mine is:
> >
> > c:\users\Chuck\downloads\sfc_os.dll
> > File and Product version: 5.1.2600.2180
> > 4.5 kb updated 12/9/2007 11:16 pm
> > This has been a problem for awhile...is it in the wrong folder and does it
> > update everytime I startup?
> > HELP ME!!! :0)
> > "Michael Walraven" wrote:
> >
> >> Chuck,
> >> As a check, on my Vista Home premium.
> >> C:\Windows\System32\msiexec.exe
> >> File and product version: 4.0.6000.16386
> >> size 70.0 KB, date modified 11/2/2006 4:45 AM
> >>
> >> C:\Windows\System32\sfc_os.dll
> >> File and Product version: 6.0.6000.16386
> >> size 4.50 KB, date modified 11/2/2006 4:46 AM
> >>
> >> make sure there are no other files with the same name anywhere
> >>
> >> Michael
> >>
> >>
> >> "Chuck" <> wrote in message
> >> news:E209B443-8511-4240-8E6C-...
> >> > I really need help with this situation!
> >> >
> >> > "Chuck" wrote:
> >> >
> >> >> I am using windows Vista Home Deluxe addition.
> >> >>
> >> >> When I try to download Itunes it downloads the file and I get these
> >> >> messages
> >> >> when trying to install:
> >> >> First window is titled "msiexec.exe – Bad Image" and the window
> >> >> message
> >> >> says
> >> >> "c:\windows\system32\sfc_os.dll is either not designed to run on
> >> >> windows
> >> >> or
> >> >> it contains an error. Try installing the program again using the
> >> >> original
> >> >> installation media or contact your system administrator or the
> >> >> software
> >> >> vendor for support."
> >> >>
> >> >> I click ok and another window opens titled "msiexec.exe – Bad Image –
> >> >> Entry
> >> >> Point Not Found" and the window message says "The procedure entry
> >> >> point
> >> >> sfc_os.SfcIsFileProtected could not be located in the dynamic link
> >> >> library
> >> >> sfc.dll"
> >> >>
> >> >> I click ok and a new window opens and the message says "The installer
> >> >> has
> >> >> encountered an unexpected error installing this package. This may
> >> >> indicate a
> >> >> problem with this package. The error code is 2894."
> >> >>
> >> >> Any help would be greatly appreciated as I have an Iphone and would
> >> >> like
> >> >> to
> >> >> put some music on the phone. I registered using our old computer but
> >> >> have
> >> >> a
> >> >> new computer (less than year old) I would like to have Itunes as my
> >> >> old
> >> >> computer is ready to die anyday.
> >>
> >>
>