KB 833987 Out of Memory Issue

Morning,

RE: KB article 833987
MS04-028: Buffer overrun in JPEG processing (GDI+) could allow code
execution
http://support.microsoft.com/default...b;en-us;833987


The Short Story:
We have a problem with KB833987 causing an Out of Memory error for our
customers with more than 512MB of memory.
Can anyone tell us how to remove this one specific update?


The Longer Story:
We have an older software application designed in Access 95.
Customers that have more than 512MB of memory receive an 'Out of
Memory' error when trying to run the software. Once they pull some
RAM and get to 512 or below it works fine. This has been the case
since our customers started getting over 512 in their computers. This
morning I had a customer call and tell me they've been using a
computer with a gigabyte of memory for over six months now and haven't
had a problem until today. Then when they tried to open our software
today they received an 'out of memory' message. After doing some
looking around, we found that a system restore point had been set when
XP d/l and installed several updates two days earlier. After doing a
restore to that point it said it sucessfully rolled back to that date
but that KB833987 was not removed. We then rolled back to a previous
system checkpoint a few days prior and this time it removed it and the
software once again worked fine. I'm wondering if there is a way to
remove just that update from other customers computers to see if it
works as well?

Thank you,
Richard

elzool wrote:

> RE: KB article 833987
> MS04-028: Buffer overrun in JPEG processing (GDI+) could allow code
> execution
> http://support.microsoft.com/default...b;en-us;833987
>
>
> The Short Story:
> We have a problem with KB833987 causing an Out of Memory error for our
> customers with more than 512MB of memory.
> Can anyone tell us how to remove this one specific update?
Hi


This update should be able to remove using it's entry in the
"Add or Remove Programs" tool in Control Panel.


--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

"elzool",

It is also possible to limit the RAM so that you could keep this update and
still keep working.

1. In the boot.ini file, look for the relevant line that says something like
this:
multi(0)disk(0)rdisk(0)partition(1)\WINNT="Windows XP Professional"
/fastdetect

2. Add onto the end of the working line the following: /maxmem=512

3. Save the boot.ini file, and reboot.

Please let us know how this works for you.

Sincerely,


Pat Walters [MSFT]

"Torgeir Bakken (MVP)" <Torgeir.Bakken-> wrote in message
news:...
> elzool wrote:
>
> > RE: KB article 833987
> > MS04-028: Buffer overrun in JPEG processing (GDI+) could allow code
> > execution
> > http://support.microsoft.com/default...b;en-us;833987
> >
> >
> > The Short Story:
> > We have a problem with KB833987 causing an Out of Memory error for our
> > customers with more than 512MB of memory.
> > Can anyone tell us how to remove this one specific update?
> Hi
>
>
> This update should be able to remove using it's entry in the
> "Add or Remove Programs" tool in Control Panel.
>
>
> --
> torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
> Administration scripting examples and an ONLINE version of
> the 1328 page Scripting Guide:
> http://www.microsoft.com/technet/scr...r/default.mspx

Pat !!

Thank you so much.

This worked immediately.
Sorry it's taken a while to get back to you but I have had to make
several calls to customers to let them know about this.

Now if I could only find out how to get our program to work in a
computer with more than 512 so a customer wouldn't have to do this I'd
be set. But I guess thats what our next release is for.

Thanks again,
elz

On Tue, 7 Dec 2004 16:37:47 -0800, "Pat Walters [MSFT]"
<a-> wrote:

>"elzool",
>
>It is also possible to limit the RAM so that you could keep this update and
>still keep working.
>
>1. In the boot.ini file, look for the relevant line that says something like
>this:
>multi(0)disk(0)rdisk(0)partition(1)\WINNT="Window s XP Professional"
>/fastdetect
>
>2. Add onto the end of the working line the following: /maxmem=512
>
>3. Save the boot.ini file, and reboot.
>
>Please let us know how this works for you.
>
>Sincerely,
>
>
>Pat Walters [MSFT]
>
>"Torgeir Bakken (MVP)" <Torgeir.Bakken-> wrote in message
>news:...
>> elzool wrote:
>>
>> > RE: KB article 833987
>> > MS04-028: Buffer overrun in JPEG processing (GDI+) could allow code
>> > execution
>> > http://support.microsoft.com/default...b;en-us;833987
>> >
>> >
>> > The Short Story:
>> > We have a problem with KB833987 causing an Out of Memory error for our
>> > customers with more than 512MB of memory.
>> > Can anyone tell us how to remove this one specific update?
>> Hi
>>
>>
>> This update should be able to remove using it's entry in the
>> "Add or Remove Programs" tool in Control Panel.
>>
>>
>> --
>> torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
>> Administration scripting examples and an ONLINE version of
>> the 1328 page Scripting Guide:
>> http://www.microsoft.com/technet/scr...r/default.mspx
>