I am receiving all of the symptoms described in hot fix 937385 so I requested
it from MS.
When offering remote assistance (setup in group policy) to a vista machine
from my vista x64 business machine everything works fine. When I offer
Remote Assistance to an XP sp2 machine I get an error. Event log shows:
Source RemoteAssistance Event ID: 3
and
Source DistributedCOM Event ID: 10006
Exactly what is present in KB937385
So I tried to install the file and it tells me my system does not need this
file. So I emailed them back and because I am running SP 1 on vista they say
I do not need the fix as it is already in the hotfix. So if SP1 fixed the
issue why am I still having it. Can anyone help with this issue? Here is
the case number if any MS employee wants to look this up. SRX1067052410
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