Vista tired wrote:
> I haven't found a good response to this problem from Microsoft yet, just a
> lot of side stepping.
Have you contacted Microsoft about it? Details are provided in MowGreen's post,
quoted below.
(To preemptively address one common misconception, nobody on this newsgroup
works for Microsoft.)
> First of all in Vista Home Premium there is no KB log
> file when this error occures, I see the results in a "WindowsUpdate.log"
> file.
The WindowsUpdate.log file is the log file for the Windows Update Agent. It
doesn't include useful diagnostics when the update itself fails. However, I'm
not certain how Vista logs update installations; we still use XP at my site.
> Additionally, everybody seems to have the same problem. After the
> reboot the update manager says there was an error, and undoes everything it
> did, subsequently modifying the register. I have also downloaded the file
> directly from the microsoft site to ensure it was not corrupt. So, how about
> a straight answer for a COMMON problem that is affecting lots of people.
You say you've downloaded the file directly from the Microsoft site; have you
tried installing it in Safe Mode? Failing that, I suggest you either contact
Microsoft as detailed below, or start a new thread here detailing your problem.
(Since we don't even know what operating system the original poster is
running, never mind whether your problem is the same or not, keeping the threads
separate helps us to avoid confusion.)
Harry.
> Thanks,
>
> "MowGreen" wrote:
>
>> Don Burklo wrote:
>>> Please excuse my previous post, I used the wrong update number.
>>>
>>> The correct correct number is KB971657. I have tried to install this
>>> update several times but I always get a configuration error and it
>>> reverts back. Is there a fix for this problem?
>>>
>>> Don Burklo
>>
>> Don,
>>
>> Either post the KB971657.log, which is located in WINDOWS, so that we
>> can hopefully, determine why the update is failing to install or:
>> http://support.microsoft.com/kb/971657
>>
>> " How to obtain help and support for this security update
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in the United States and Canada or by contacting your local Microsoft
>> subsidiary. For more information about how to contact your local
>> Microsoft subsidiary for support issues with security updates, visit the
>> Microsoft International Support Web site:
>> http://support.microsoft.com/common/....aspx?rdpath=4
>> North American customers can also obtain instant access to unlimited
>> no-charge e-mail support or to unlimited individual chat support by
>> visiting the following Microsoft Web site:
>> http://support.microsoft.com/oas/def...spx?&prid=7552 "
>>
>>
>> MowGreen
>> ===============
>> *-343-* FDNY
>> Never Forgotten
>> ===============
>>
>> banthecheck.com
>> "Security updates should *not* have *non-security content* prechecked"
>>
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