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KB2876315 has failed 11 times

 
 
Martin Leese
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      09-23-2013
Hi,

I am trying to use Windows Update to update
my computer. Most of the updates have gone
OK. However, Security Update for Windows
XP (KB2876315) has failed to install 11
times with Error Code: 0x80070005. This is
the only update left outstanding. I tried
to look up the error code, but the service
was unavailable.

The computer is running Windows XP
Professional SP3. I use a dial-up Internet
connection (around 47 kbps, very slow).

Is there anything I can do other than to
just try and try again? And what does this
error code mean?

--
Many thanks,
Martin Leese
E-mail: D
Web: http://members.tripod.com/martin_leese/
 
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MowGreen
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      09-23-2013
Martin Leese wrote:
> Hi,
>
> I am trying to use Windows Update to update
> my computer. Most of the updates have gone
> OK. However, Security Update for Windows
> XP (KB2876315) has failed to install 11
> times with Error Code: 0x80070005. This is
> the only update left outstanding. I tried
> to look up the error code, but the service
> was unavailable.
>
> The computer is running Windows XP
> Professional SP3. I use a dial-up Internet
> connection (around 47 kbps, very slow).
>
> Is there anything I can do other than to
> just try and try again? And what does this
> error code mean?
>


0x80070005 translates to an Access Denied return code. Either the User
Account that you're attempting to install the update from does not have
Administrator privileges or there is security software installed that is
preventing the update from installing properly.

You could try manually downloading said update, *save* it ... do NOT
choose to Run it, then boot to Safe Mode and try installing it :

Security Update for Windows XP (KB2876315)
http://www.microsoft.com/en-us/downl....aspx?id=40067

How to configure Windows XP to start in a "clean boot" state
http://support.microsoft.com/kb/310353


MowGreen
================
*-343-* FDNY
Never Forgotten
================

 
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Martin Leese
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      09-25-2013
MowGreen wrote:

> 0x80070005 translates to an Access Denied return code. Either the User
> Account that you're attempting to install the update from does not have
> Administrator privileges or there is security software installed that is
> preventing the update from installing properly.
>
> You could try manually downloading said update, *save* it ... do NOT
> choose to Run it, then boot to Safe Mode and try installing it :


Hi Mow,

Saving the Update and then running it worked;
I did not need to boot into Safe Mode. Quite
why this should be different from running it
via the Windows Update website is a mystery.
But then it is Microsoft :-)

--
Many thanks,
Martin Leese
E-mail: D
Web: http://members.tripod.com/martin_leese/
 
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MowGreen
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      09-26-2013
Martin Leese wrote:
> MowGreen wrote:
>
>> 0x80070005 translates to an Access Denied return code. Either the User
>> Account that you're attempting to install the update from does not
>> have Administrator privileges or there is security software installed
>> that is preventing the update from installing properly.
>>
>> You could try manually downloading said update, *save* it ... do NOT
>> choose to Run it, then boot to Safe Mode and try installing it :

>
> Hi Mow,
>
> Saving the Update and then running it worked;
> I did not need to boot into Safe Mode. Quite
> why this should be different from running it
> via the Windows Update website is a mystery.
> But then it is Microsoft :-)
>



Cool. Glad to hear that it installed without much difficulty.
BTW, what is the installed antivirus/security software ... is a 3rd
party firewall being used or are you using the native XP firewall ?


MowGreen
================
*-343-* FDNY
Never Forgotten
================

 
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Martin Leese
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      09-26-2013
MowGreen wrote:

> Cool. Glad to hear that it installed without much difficulty.
> BTW, what is the installed antivirus/security software ... is a 3rd
> party firewall being used or are you using the native XP firewall ?


Anti-virus is AVG, firewall is native XP.
I tried turning both of these off, but the
Update still wouldn't install via the
website. (Both were turned on when it did
install locally.)

--
Regards,
Martin Leese
E-mail: D
Web: http://members.tripod.com/martin_leese/
 
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