KB823353 & KB837009 Resolution

KB823353 & KB837009 Resolution

It appears from the posts here that the problems people are experiencing
with KB823353 & KB837009 are very similar. My problem was with KB823353.

I am running Windows2000Pro SP4 with Internet Explorer 6 SP1.

Please note that KB823353 supercedes KB837009 (even though the reference #
would suggest otherwise – check the dates of the updates).

THE PROBLEM.
Every time that I installed this patch, my Windows Update History page said
that it had installed successfully. But when I checked Add/Remove programs
on my PC there was no reference to KB823353 or Q823353. But every time I
returned to Windows Update, it repeatedly stated that KB823353 needed to be
installed.

Scott G. has also posted a resolution to this problem (on 8/14/2005). With
respect to Scott (and although I do not question whether his solution works),
I do not believe this will resolve the root of the problem. Scott G. suggests
manually downloading KB823353 and installing it without version checking.

As many of you (myself included) have previously performed a manual download
of KB823353 and attempted a manual install, you will be aware that it states
you must have IE6 SP1 installed. This is the clue to the nature of the
problem. Although I had IE6 SP1 installed, KB823353 could not detect this.
If this was the case with KB823353, it could also be the same for other
patches (e.g. KB837009?). I came to the conclusion that something must have
gone amiss when installing the IE6 SP1 patch, and not all future patches
could detect that it is installed. Strange that the Windows Update site
knows IE6 SP1 is installed, but the patch itself does not.

Like many of you I would normally select the ‘Express (Recommended)’ option
when installing updates, but as you know, this will install a whole batch of
updates at the same time, whereas the ‘Custom’ option enables you to install
a single patch at a time. Something must have gone wrong when installing IE6
SP1 together with other (the sequence of installed patches having an
important factor).

THE SOLUTION.
In a nutshell, you will need to re-install IE6 SP1. How I did this is as
follows:

1. I used the ‘Update History’ page of Windows Update to identify all
patches installed AFTER the initial install of KB823353. I noted the order
in which these patches were installed.

2. Using ‘Add/Remove Programs’, I removed each noted patch 1 at a time (in
the order of Latest first – Earliest Last, until I reached KB823353). You
will need to do a system reboot after removing each patch.

Note1: when you select to remove each patch, you may get a message saying
that Windows Genuine Advantage may not function properly if you remove the
patch. I ignored this message and proceeded to remove each patch. I also
had to perform a system restart upon removal of each patch.

Note2: If your Windows Update History page lists ‘KB890830 Malicious
Software Removal Tool’ being installed, it will NOT appear in ‘Add/Remove
Programs’ so cannot be removed. Do not worry about this. Another page
within Microsoft states that KB890830 does not actually install any files on
your system, so as such cannot be removed.

3. When all patches following the install of KB823353 had been removed, I
used the System Backup function to save my settings and files (just in case).
Those of you not using Windows 2000Pro may like to use the System Restore
function to create a restore point. Luckily for me, the last patch was
installed on 7/24/2005 and I had a backup of registry files from 7/20/2005,
so I restored my PC to 7/20/2005. This is what I did, but if you do not have
such a restore point available to restore to I do not think a restore is
highly important.

4. IMPORTANT! Using the ‘Custom’ option of Windows Update, I then used
Windows Update to detect all available patches. Do NOT use the ‘Express
(Recommended)’ option as this will install a whole batch of patches at the
same time! As expected, KB823353 appeared as the oldest available patch.

IMPORTANT! From this point on, always install each patch 1 at a time using
the ‘Custom’ option of Windows Update.

5. I deselected all other available patches in Windows Update and installed
KB823353 by itself. Following the install of KB823353, and although not
needed, I did a system reboot.

6. Upon reboot, I ran Windows Update again. No surprise to see that
KB823353 was still listed as available. I checked in Add/Remove Programs to
see if it was listed and as expected it was not.

7. I returned to the ‘Update History’ page of Windows Update to identify all
Internet Explorer and Outlook Express patches installed AFTER the install of
IE6 SP1. I noted the order in which these patches were installed.

8. Using ‘Add/Remove Programs’, I removed each noted patch 1 at a time (in
the order of Latest first – Earliest Last, until I reached IE6 SP1). You
will need to do a system reboot after removing each patch.

Note1: 2 patches that I selected to remove stated that removal may affect
the operation of quite a few programs that were on my PC. I did NOT remove
these patches (just in case). This may not be the case for your PC because I
had installed a lot of programs on my PC around the time that these patches
were initially installed. Sorry, but I cannot remember which patches these
were, but I do remember that 1 of the patches a removed successfully was
Q903235 (Jviewer Profile).

Note2: strangely, KB831167 (IE6 SP1) was not listed in ‘Add/Remove Programs’.
Maybe IE6 SP1 is bundled within Windows2000Pro SP4 and so not listed
separately?


GOOD NEWS…… we are now at the installation stage.


9. I then downloaded IE6 SP1 (KB831167) from Windows Downloads:
Internet Explorer 6 Service Pack 1 (ie6setup.exe)
http://www.microsoft.com/downloads/d...displaylang=en


10. I re-installed IE6 SP1 (KB831167).

Note: You will probably get a message stating that the most recent version
is already installed and recommending not to continue the install. I ignored
this and proceeded with the install. I rebooted after the install.

11. Upon reboot, I ran Windows Update (‘Custom’ option) again to detect all
available patches.

12. In the order of availability (Earliest first to Latest last), I
installed each patch 1 at time followed by a system reboot (regardless of
whether Windows instructed me to do so).

IMPORTANT! Install each patch 1 at a time using the Windows Update ‘Custom’
option. Do NOT use the Windows Update ‘Express’ option.

After installing KB823353, the subsequent run of Windows Update did not list
KB823353 as available. I used ‘Add/Remove Programs’ to check it was
installed, and it was listed as Q823353. Success !!!

13. After I finished installing each patch (1 at a time), I checked to see
if Q823353 was still listed in ‘Add/Remove Programs’, but it no longer is.
This suggests that 1 of the patches following KB823353 makes changes to
available programs that can be removed.

14. However, I am confident all is ok because before I began any of this I
made a note of my version of IE6, which was 6.0.2800.1106 with updates
versions Q903235. Upon resolving the problem, IE6 now reports 6.0.2800.1106
with updates versions SP1; Q823353 and KB823353 does not appear in Windows
Update either!


I hope this is of help to some of you and good luck resolving the problem.

Please note that the solution above is how I personally resolved the problem
on my PC running Windows 2000Pro SP4 and cannot accept any responsibility
for any problems caused when others attempt the same solution.

Thought I should mention.......

Before resolving the problem, my reported versions of IE6 and Outlook
Express were 6.0.2800.1106 with updates versions Q903235 for IE6 and
6.0.2800.1106 for Outlook Express.

After resolving the problem, my reported versions of IE6 and Outlook Express
are 6.0.2800.1106 with updates versions SP1; Q823353 for IE6 and
6.0.2800.1123 for Outlook Express.

--
~~~~~~~~~~~~~~~~~
IBM AS400 Sytems Admin & Technical Support Engineer


"Burak" wrote:

> KB823353 & KB837009 Resolution
>
> It appears from the posts here that the problems people are experiencing
> with KB823353 & KB837009 are very similar. My problem was with KB823353.
>
> I am running Windows2000Pro SP4 with Internet Explorer 6 SP1.
>
> Please note that KB823353 supercedes KB837009 (even though the reference #
> would suggest otherwise – check the dates of the updates).
>
> THE PROBLEM.
> Every time that I installed this patch, my Windows Update History page said
> that it had installed successfully. But when I checked Add/Remove programs
> on my PC there was no reference to KB823353 or Q823353. But every time I
> returned to Windows Update, it repeatedly stated that KB823353 needed to be
> installed.
>
> Scott G. has also posted a resolution to this problem (on 8/14/2005). With
> respect to Scott (and although I do not question whether his solution works),
> I do not believe this will resolve the root of the problem. Scott G. suggests
> manually downloading KB823353 and installing it without version checking.
>
> As many of you (myself included) have previously performed a manual download
> of KB823353 and attempted a manual install, you will be aware that it states
> you must have IE6 SP1 installed. This is the clue to the nature of the
> problem. Although I had IE6 SP1 installed, KB823353 could not detect this.
> If this was the case with KB823353, it could also be the same for other
> patches (e.g. KB837009?). I came to the conclusion that something must have
> gone amiss when installing the IE6 SP1 patch, and not all future patches
> could detect that it is installed. Strange that the Windows Update site
> knows IE6 SP1 is installed, but the patch itself does not.
>
> Like many of you I would normally select the ‘Express (Recommended)’ option
> when installing updates, but as you know, this will install a whole batch of
> updates at the same time, whereas the ‘Custom’ option enables you to install
> a single patch at a time. Something must have gone wrong when installing IE6
> SP1 together with other (the sequence of installed patches having an
> important factor).
>
> THE SOLUTION.
> In a nutshell, you will need to re-install IE6 SP1. How I did this is as
> follows:
>
> 1. I used the ‘Update History’ page of Windows Update to identify all
> patches installed AFTER the initial install of KB823353. I noted the order
> in which these patches were installed.
>
> 2. Using ‘Add/Remove Programs’, I removed each noted patch 1 at a time (in
> the order of Latest first – Earliest Last, until I reached KB823353). You
> will need to do a system reboot after removing each patch.
>
> Note1: when you select to remove each patch, you may get a message saying
> that Windows Genuine Advantage may not function properly if you remove the
> patch. I ignored this message and proceeded to remove each patch. I also
> had to perform a system restart upon removal of each patch.
>
> Note2: If your Windows Update History page lists ‘KB890830 Malicious
> Software Removal Tool’ being installed, it will NOT appear in ‘Add/Remove
> Programs’ so cannot be removed. Do not worry about this. Another page
> within Microsoft states that KB890830 does not actually install any files on
> your system, so as such cannot be removed.
>
> 3. When all patches following the install of KB823353 had been removed, I
> used the System Backup function to save my settings and files (just in case).
> Those of you not using Windows 2000Pro may like to use the System Restore
> function to create a restore point. Luckily for me, the last patch was
> installed on 7/24/2005 and I had a backup of registry files from 7/20/2005,
> so I restored my PC to 7/20/2005. This is what I did, but if you do not have
> such a restore point available to restore to I do not think a restore is
> highly important.
>
> 4. IMPORTANT! Using the ‘Custom’ option of Windows Update, I then used
> Windows Update to detect all available patches. Do NOT use the ‘Express
> (Recommended)’ option as this will install a whole batch of patches at the
> same time! As expected, KB823353 appeared as the oldest available patch.
>
> IMPORTANT! From this point on, always install each patch 1 at a time using
> the ‘Custom’ option of Windows Update.
>
> 5. I deselected all other available patches in Windows Update and installed
> KB823353 by itself. Following the install of KB823353, and although not
> needed, I did a system reboot.
>
> 6. Upon reboot, I ran Windows Update again. No surprise to see that
> KB823353 was still listed as available. I checked in Add/Remove Programs to
> see if it was listed and as expected it was not.
>
> 7. I returned to the ‘Update History’ page of Windows Update to identify all
> Internet Explorer and Outlook Express patches installed AFTER the install of
> IE6 SP1. I noted the order in which these patches were installed.
>
> 8. Using ‘Add/Remove Programs’, I removed each noted patch 1 at a time (in
> the order of Latest first – Earliest Last, until I reached IE6 SP1). You
> will need to do a system reboot after removing each patch.
>
> Note1: 2 patches that I selected to remove stated that removal may affect
> the operation of quite a few programs that were on my PC. I did NOT remove
> these patches (just in case). This may not be the case for your PC because I
> had installed a lot of programs on my PC around the time that these patches
> were initially installed. Sorry, but I cannot remember which patches these
> were, but I do remember that 1 of the patches a removed successfully was
> Q903235 (Jviewer Profile).
>
> Note2: strangely, KB831167 (IE6 SP1) was not listed in ‘Add/Remove Programs’.
> Maybe IE6 SP1 is bundled within Windows2000Pro SP4 and so not listed
> separately?
>
>
> GOOD NEWS…… we are now at the installation stage.
>
>
> 9. I then downloaded IE6 SP1 (KB831167) from Windows Downloads:
> Internet Explorer 6 Service Pack 1 (ie6setup.exe)
> http://www.microsoft.com/downloads/d...displaylang=en
>
>
> 10. I re-installed IE6 SP1 (KB831167).
>
> Note: You will probably get a message stating that the most recent version
> is already installed and recommending not to continue the install. I ignored
> this and proceeded with the install. I rebooted after the install.
>
> 11. Upon reboot, I ran Windows Update (‘Custom’ option) again to detect all
> available patches.
>
> 12. In the order of availability (Earliest first to Latest last), I
> installed each patch 1 at time followed by a system reboot (regardless of
> whether Windows instructed me to do so).
>
> IMPORTANT! Install each patch 1 at a time using the Windows Update ‘Custom’
> option. Do NOT use the Windows Update ‘Express’ option.
>
> After installing KB823353, the subsequent run of Windows Update did not list
> KB823353 as available. I used ‘Add/Remove Programs’ to check it was
> installed, and it was listed as Q823353. Success !!!
>
> 13. After I finished installing each patch (1 at a time), I checked to see
> if Q823353 was still listed in ‘Add/Remove Programs’, but it no longer is.
> This suggests that 1 of the patches following KB823353 makes changes to
> available programs that can be removed.
>
> 14. However, I am confident all is ok because before I began any of this I
> made a note of my version of IE6, which was 6.0.2800.1106 with updates
> versions Q903235. Upon resolving the problem, IE6 now reports 6.0.2800.1106
> with updates versions SP1; Q823353 and KB823353 does not appear in Windows
> Update either!
>
>
> I hope this is of help to some of you and good luck resolving the problem.
>
> Please note that the solution above is how I personally resolved the problem
> on my PC running Windows 2000Pro SP4 and cannot accept any responsibility
> for any problems caused when others attempt the same solution.
>

Ok, the problem is solved in my case.

I removed KB897715 from "add/remove programs", after that a system reboot.
Then installed KB823353 manually, not from windows update, after that a
system reboot. Then, check "add/remove programs" list and see if Q823353
appears in the list. Install KB897715 manually, not from windows update, a
system reboot. The check that KB897715 appear in the "add/remove..." list and
Q823353 dissappeared. Then I checked windows update and everything was ok.

Thanks a lot.

"Burak" wrote:

> Thought I should mention.......
>
> Before resolving the problem, my reported versions of IE6 and Outlook
> Express were 6.0.2800.1106 with updates versions Q903235 for IE6 and
> 6.0.2800.1106 for Outlook Express.
>
> After resolving the problem, my reported versions of IE6 and Outlook Express
> are 6.0.2800.1106 with updates versions SP1; Q823353 for IE6 and
> 6.0.2800.1123 for Outlook Express.
>
> --
> ~~~~~~~~~~~~~~~~~
> IBM AS400 Sytems Admin & Technical Support Engineer
>
>
> "Burak" wrote:
>
> > KB823353 & KB837009 Resolution
> >
> > It appears from the posts here that the problems people are experiencing
> > with KB823353 & KB837009 are very similar. My problem was with KB823353.
> >
> > I am running Windows2000Pro SP4 with Internet Explorer 6 SP1.
> >
> > Please note that KB823353 supercedes KB837009 (even though the reference #
> > would suggest otherwise – check the dates of the updates).
> >
> > THE PROBLEM.
> > Every time that I installed this patch, my Windows Update History page said
> > that it had installed successfully. But when I checked Add/Remove programs
> > on my PC there was no reference to KB823353 or Q823353. But every time I
> > returned to Windows Update, it repeatedly stated that KB823353 needed to be
> > installed.
> >
> > Scott G. has also posted a resolution to this problem (on 8/14/2005). With
> > respect to Scott (and although I do not question whether his solution works),
> > I do not believe this will resolve the root of the problem. Scott G. suggests
> > manually downloading KB823353 and installing it without version checking.
> >
> > As many of you (myself included) have previously performed a manual download
> > of KB823353 and attempted a manual install, you will be aware that it states
> > you must have IE6 SP1 installed. This is the clue to the nature of the
> > problem. Although I had IE6 SP1 installed, KB823353 could not detect this.
> > If this was the case with KB823353, it could also be the same for other
> > patches (e.g. KB837009?). I came to the conclusion that something must have
> > gone amiss when installing the IE6 SP1 patch, and not all future patches
> > could detect that it is installed. Strange that the Windows Update site
> > knows IE6 SP1 is installed, but the patch itself does not.
> >
> > Like many of you I would normally select the ‘Express (Recommended)’ option
> > when installing updates, but as you know, this will install a whole batch of
> > updates at the same time, whereas the ‘Custom’ option enables you to install
> > a single patch at a time. Something must have gone wrong when installing IE6
> > SP1 together with other (the sequence of installed patches having an
> > important factor).
> >
> > THE SOLUTION.
> > In a nutshell, you will need to re-install IE6 SP1. How I did this is as
> > follows:
> >
> > 1. I used the ‘Update History’ page of Windows Update to identify all
> > patches installed AFTER the initial install of KB823353. I noted the order
> > in which these patches were installed.
> >
> > 2. Using ‘Add/Remove Programs’, I removed each noted patch 1 at a time (in
> > the order of Latest first – Earliest Last, until I reached KB823353). You
> > will need to do a system reboot after removing each patch.
> >
> > Note1: when you select to remove each patch, you may get a message saying
> > that Windows Genuine Advantage may not function properly if you remove the
> > patch. I ignored this message and proceeded to remove each patch. I also
> > had to perform a system restart upon removal of each patch.
> >
> > Note2: If your Windows Update History page lists ‘KB890830 Malicious
> > Software Removal Tool’ being installed, it will NOT appear in ‘Add/Remove
> > Programs’ so cannot be removed. Do not worry about this. Another page
> > within Microsoft states that KB890830 does not actually install any files on
> > your system, so as such cannot be removed.
> >
> > 3. When all patches following the install of KB823353 had been removed, I
> > used the System Backup function to save my settings and files (just in case).
> > Those of you not using Windows 2000Pro may like to use the System Restore
> > function to create a restore point. Luckily for me, the last patch was
> > installed on 7/24/2005 and I had a backup of registry files from 7/20/2005,
> > so I restored my PC to 7/20/2005. This is what I did, but if you do not have
> > such a restore point available to restore to I do not think a restore is
> > highly important.
> >
> > 4. IMPORTANT! Using the ‘Custom’ option of Windows Update, I then used
> > Windows Update to detect all available patches. Do NOT use the ‘Express
> > (Recommended)’ option as this will install a whole batch of patches at the
> > same time! As expected, KB823353 appeared as the oldest available patch.
> >
> > IMPORTANT! From this point on, always install each patch 1 at a time using
> > the ‘Custom’ option of Windows Update.
> >
> > 5. I deselected all other available patches in Windows Update and installed
> > KB823353 by itself. Following the install of KB823353, and although not
> > needed, I did a system reboot.
> >
> > 6. Upon reboot, I ran Windows Update again. No surprise to see that
> > KB823353 was still listed as available. I checked in Add/Remove Programs to
> > see if it was listed and as expected it was not.
> >
> > 7. I returned to the ‘Update History’ page of Windows Update to identify all
> > Internet Explorer and Outlook Express patches installed AFTER the install of
> > IE6 SP1. I noted the order in which these patches were installed.
> >
> > 8. Using ‘Add/Remove Programs’, I removed each noted patch 1 at a time (in
> > the order of Latest first – Earliest Last, until I reached IE6 SP1). You
> > will need to do a system reboot after removing each patch.
> >
> > Note1: 2 patches that I selected to remove stated that removal may affect
> > the operation of quite a few programs that were on my PC. I did NOT remove
> > these patches (just in case). This may not be the case for your PC because I
> > had installed a lot of programs on my PC around the time that these patches
> > were initially installed. Sorry, but I cannot remember which patches these
> > were, but I do remember that 1 of the patches a removed successfully was
> > Q903235 (Jviewer Profile).
> >
> > Note2: strangely, KB831167 (IE6 SP1) was not listed in ‘Add/Remove Programs’.
> > Maybe IE6 SP1 is bundled within Windows2000Pro SP4 and so not listed
> > separately?
> >
> >
> > GOOD NEWS…… we are now at the installation stage.
> >
> >
> > 9. I then downloaded IE6 SP1 (KB831167) from Windows Downloads:
> > Internet Explorer 6 Service Pack 1 (ie6setup.exe)
> > http://www.microsoft.com/downloads/d...displaylang=en
> >
> >
> > 10. I re-installed IE6 SP1 (KB831167).
> >
> > Note: You will probably get a message stating that the most recent version
> > is already installed and recommending not to continue the install. I ignored
> > this and proceeded with the install. I rebooted after the install.
> >
> > 11. Upon reboot, I ran Windows Update (‘Custom’ option) again to detect all
> > available patches.
> >
> > 12. In the order of availability (Earliest first to Latest last), I
> > installed each patch 1 at time followed by a system reboot (regardless of
> > whether Windows instructed me to do so).
> >
> > IMPORTANT! Install each patch 1 at a time using the Windows Update ‘Custom’
> > option. Do NOT use the Windows Update ‘Express’ option.
> >
> > After installing KB823353, the subsequent run of Windows Update did not list
> > KB823353 as available. I used ‘Add/Remove Programs’ to check it was
> > installed, and it was listed as Q823353. Success !!!
> >
> > 13. After I finished installing each patch (1 at a time), I checked to see
> > if Q823353 was still listed in ‘Add/Remove Programs’, but it no longer is.
> > This suggests that 1 of the patches following KB823353 makes changes to
> > available programs that can be removed.
> >
> > 14. However, I am confident all is ok because before I began any of this I
> > made a note of my version of IE6, which was 6.0.2800.1106 with updates
> > versions Q903235. Upon resolving the problem, IE6 now reports 6.0.2800.1106
> > with updates versions SP1; Q823353 and KB823353 does not appear in Windows
> > Update either!
> >
> >
> > I hope this is of help to some of you and good luck resolving the problem.
> >
> > Please note that the solution above is how I personally resolved the problem
> > on my PC running Windows 2000Pro SP4 and cannot accept any responsibility
> > for any problems caused when others attempt the same solution.
> >

Yeh Leonardo,

It transpires that my solution is a bit long in the tooth and that i was
possibly lucky that MS have actually resolved the order in which the patches
are installed via Windows Update.

Robear Dyer (PA Bear) has been busy advising the solution you used in quite
a few posts. Wish I knew about that solution.... would have saved me hours
!!! But am glad the problem is resolved anyway.

regards!
--
~~~~~~~~~~~~~~~~~
IBM AS400 Sytems Admin & Technical Support Engineer


"Leonardo" wrote:

> Ok, the problem is solved in my case.
>
> I removed KB897715 from "add/remove programs", after that a system reboot.
> Then installed KB823353 manually, not from windows update, after that a
> system reboot. Then, check "add/remove programs" list and see if Q823353
> appears in the list. Install KB897715 manually, not from windows update, a
> system reboot. The check that KB897715 appear in the "add/remove..." list and
> Q823353 dissappeared. Then I checked windows update and everything was ok.
>
> Thanks a lot.
>
> "Burak" wrote:
>
> > Thought I should mention.......
> >
> > Before resolving the problem, my reported versions of IE6 and Outlook
> > Express were 6.0.2800.1106 with updates versions Q903235 for IE6 and
> > 6.0.2800.1106 for Outlook Express.
> >
> > After resolving the problem, my reported versions of IE6 and Outlook Express
> > are 6.0.2800.1106 with updates versions SP1; Q823353 for IE6 and
> > 6.0.2800.1123 for Outlook Express.
> >
> > --
> > ~~~~~~~~~~~~~~~~~
> > IBM AS400 Sytems Admin & Technical Support Engineer
> >
> >
> > "Burak" wrote:
> >
> > > KB823353 & KB837009 Resolution
> > >
> > > It appears from the posts here that the problems people are experiencing
> > > with KB823353 & KB837009 are very similar. My problem was with KB823353.
> > >
> > > I am running Windows2000Pro SP4 with Internet Explorer 6 SP1.
> > >
> > > Please note that KB823353 supercedes KB837009 (even though the reference #
> > > would suggest otherwise – check the dates of the updates).
> > >
> > > THE PROBLEM.
> > > Every time that I installed this patch, my Windows Update History page said
> > > that it had installed successfully. But when I checked Add/Remove programs
> > > on my PC there was no reference to KB823353 or Q823353. But every time I
> > > returned to Windows Update, it repeatedly stated that KB823353 needed to be
> > > installed.
> > >
> > > Scott G. has also posted a resolution to this problem (on 8/14/2005). With
> > > respect to Scott (and although I do not question whether his solution works),
> > > I do not believe this will resolve the root of the problem. Scott G. suggests
> > > manually downloading KB823353 and installing it without version checking.
> > >
> > > As many of you (myself included) have previously performed a manual download
> > > of KB823353 and attempted a manual install, you will be aware that it states
> > > you must have IE6 SP1 installed. This is the clue to the nature of the
> > > problem. Although I had IE6 SP1 installed, KB823353 could not detect this.
> > > If this was the case with KB823353, it could also be the same for other
> > > patches (e.g. KB837009?). I came to the conclusion that something must have
> > > gone amiss when installing the IE6 SP1 patch, and not all future patches
> > > could detect that it is installed. Strange that the Windows Update site
> > > knows IE6 SP1 is installed, but the patch itself does not.
> > >
> > > Like many of you I would normally select the ‘Express (Recommended)’ option
> > > when installing updates, but as you know, this will install a whole batch of
> > > updates at the same time, whereas the ‘Custom’ option enables you to install
> > > a single patch at a time. Something must have gone wrong when installing IE6
> > > SP1 together with other (the sequence of installed patches having an
> > > important factor).
> > >
> > > THE SOLUTION.
> > > In a nutshell, you will need to re-install IE6 SP1. How I did this is as
> > > follows:
> > >
> > > 1. I used the ‘Update History’ page of Windows Update to identify all
> > > patches installed AFTER the initial install of KB823353. I noted the order
> > > in which these patches were installed.
> > >
> > > 2. Using ‘Add/Remove Programs’, I removed each noted patch 1 at a time (in
> > > the order of Latest first – Earliest Last, until I reached KB823353). You
> > > will need to do a system reboot after removing each patch.
> > >
> > > Note1: when you select to remove each patch, you may get a message saying
> > > that Windows Genuine Advantage may not function properly if you remove the
> > > patch. I ignored this message and proceeded to remove each patch. I also
> > > had to perform a system restart upon removal of each patch.
> > >
> > > Note2: If your Windows Update History page lists ‘KB890830 Malicious
> > > Software Removal Tool’ being installed, it will NOT appear in ‘Add/Remove
> > > Programs’ so cannot be removed. Do not worry about this. Another page
> > > within Microsoft states that KB890830 does not actually install any files on
> > > your system, so as such cannot be removed.
> > >
> > > 3. When all patches following the install of KB823353 had been removed, I
> > > used the System Backup function to save my settings and files (just in case).
> > > Those of you not using Windows 2000Pro may like to use the System Restore
> > > function to create a restore point. Luckily for me, the last patch was
> > > installed on 7/24/2005 and I had a backup of registry files from 7/20/2005,
> > > so I restored my PC to 7/20/2005. This is what I did, but if you do not have
> > > such a restore point available to restore to I do not think a restore is
> > > highly important.
> > >
> > > 4. IMPORTANT! Using the ‘Custom’ option of Windows Update, I then used
> > > Windows Update to detect all available patches. Do NOT use the ‘Express
> > > (Recommended)’ option as this will install a whole batch of patches at the
> > > same time! As expected, KB823353 appeared as the oldest available patch.
> > >
> > > IMPORTANT! From this point on, always install each patch 1 at a time using
> > > the ‘Custom’ option of Windows Update.
> > >
> > > 5. I deselected all other available patches in Windows Update and installed
> > > KB823353 by itself. Following the install of KB823353, and although not
> > > needed, I did a system reboot.
> > >
> > > 6. Upon reboot, I ran Windows Update again. No surprise to see that
> > > KB823353 was still listed as available. I checked in Add/Remove Programs to
> > > see if it was listed and as expected it was not.
> > >
> > > 7. I returned to the ‘Update History’ page of Windows Update to identify all
> > > Internet Explorer and Outlook Express patches installed AFTER the install of
> > > IE6 SP1. I noted the order in which these patches were installed.
> > >
> > > 8. Using ‘Add/Remove Programs’, I removed each noted patch 1 at a time (in
> > > the order of Latest first – Earliest Last, until I reached IE6 SP1). You
> > > will need to do a system reboot after removing each patch.
> > >
> > > Note1: 2 patches that I selected to remove stated that removal may affect
> > > the operation of quite a few programs that were on my PC. I did NOT remove
> > > these patches (just in case). This may not be the case for your PC because I
> > > had installed a lot of programs on my PC around the time that these patches
> > > were initially installed. Sorry, but I cannot remember which patches these
> > > were, but I do remember that 1 of the patches a removed successfully was
> > > Q903235 (Jviewer Profile).
> > >
> > > Note2: strangely, KB831167 (IE6 SP1) was not listed in ‘Add/Remove Programs’.
> > > Maybe IE6 SP1 is bundled within Windows2000Pro SP4 and so not listed
> > > separately?
> > >
> > >
> > > GOOD NEWS…… we are now at the installation stage.
> > >
> > >
> > > 9. I then downloaded IE6 SP1 (KB831167) from Windows Downloads:
> > > Internet Explorer 6 Service Pack 1 (ie6setup.exe)
> > > http://www.microsoft.com/downloads/d...displaylang=en
> > >
> > >
> > > 10. I re-installed IE6 SP1 (KB831167).
> > >
> > > Note: You will probably get a message stating that the most recent version
> > > is already installed and recommending not to continue the install. I ignored
> > > this and proceeded with the install. I rebooted after the install.
> > >
> > > 11. Upon reboot, I ran Windows Update (‘Custom’ option) again to detect all
> > > available patches.
> > >
> > > 12. In the order of availability (Earliest first to Latest last), I
> > > installed each patch 1 at time followed by a system reboot (regardless of
> > > whether Windows instructed me to do so).
> > >
> > > IMPORTANT! Install each patch 1 at a time using the Windows Update ‘Custom’
> > > option. Do NOT use the Windows Update ‘Express’ option.
> > >
> > > After installing KB823353, the subsequent run of Windows Update did not list
> > > KB823353 as available. I used ‘Add/Remove Programs’ to check it was
> > > installed, and it was listed as Q823353. Success !!!
> > >
> > > 13. After I finished installing each patch (1 at a time), I checked to see
> > > if Q823353 was still listed in ‘Add/Remove Programs’, but it no longer is.
> > > This suggests that 1 of the patches following KB823353 makes changes to
> > > available programs that can be removed.
> > >
> > > 14. However, I am confident all is ok because before I began any of this I
> > > made a note of my version of IE6, which was 6.0.2800.1106 with updates
> > > versions Q903235. Upon resolving the problem, IE6 now reports 6.0.2800.1106
> > > with updates versions SP1; Q823353 and KB823353 does not appear in Windows
> > > Update either!
> > >
> > >
> > > I hope this is of help to some of you and good luck resolving the problem.
> > >
> > > Please note that the solution above is how I personally resolved the problem
> > > on my PC running Windows 2000Pro SP4 and cannot accept any responsibility
> > > for any problems caused when others attempt the same solution.
> > >

I agree with the order of installation problem.

I use WSUS and KB823353 kept wanting to install over and over.

I found that KB897715 was already installed. I removed it in
add/remove programs, went straight to the automatic update icon in the
systray and installed 823353. Gave it a few second, and WSUS notified
me that 8977115 needed to be installed. So I did that.

Since, then nothing has asked to be installed. No reboots were
required at all.

FYI, I'm on 2000 SP4.