KB834707 and KB885884 fail to update

(I finally resolved this, so this msg is just a post to anyone else who
is having the same problem. See end of msg.)
--------------------------------------------------
I have SP2 installed on my WinXP machine. Today I went to the MS
Windows Update site, and tried to install the latest patches, which I
believe are KB834707 and KB885884. (The former is described in
http://www.microsoft.com/technet/sec.../ms04-038.mspx)

After attempting the update, I get the ff. error msg at the
"Installation Summary" page:

The following updates failed to be installed successfully:


Cumulative Security Update for Internet Explorer for Windows
XP Service Pack 2 (KB834707)
Critical Update for Office XP on Windows XP Service Pack 2
(KB885884)

Error: There is not enough disk space to install the update(s).
Free additional space on your hard disk and then try again.

For more information about the failures, see the View
installation history page.

I have 5 gigs free, so the disk space error seems unlikely. But what is
really wierd is that I can't see the disk space msg ("Error: There is
not...then try again.") in IE--it only showed up when I copied and
pasted the text out of IE into this msg! Are they using invisible ink
:-? (There's not even room for those words: the slxn shows up in IE as
reverse video, with a dark blue background. There's only a thin sliver
of blue between "(KB885884)" and "For more information..."

The link to the "installation history page" does not show these two
updates.

---------------------------------------
Well, I think I finally got the first update above to install, so I'll
post this msg as info for anyone else who is having the problem. Since
the auto-install failed, I went to the page describing the first update,
namely:

http://www.microsoft.com/technet/sec.../ms04-038.mspx

and picked out the version for my installation, which was:

http://www.microsoft.com/downloads/d...displaylang=en

I then downloaded and installed that, and it apparently worked. It
wants me to reboot. After I've done so, I'll try the manual install
route for the other update (which is an Office update, so I don't know
the URL yet, but hopefully I can find it).

Mike McSwell

An update on this:

I wrote:
> (I finally resolved this, so this msg is just a post to anyone else who
> is having the same problem. See end of msg.)
<snip>
> ---------------------------------------
> Well, I think I finally got the first update above to install
<snip>
> I'll try the manual install
> route for the other update (which is an Office update, so I don't know
> the URL yet, but hopefully I can find it).

Two problems:

(1) KB834707 doesn't show up as an installed update on the "View
Installation History" web page
(http://v5.windowsupdate.microsoft.co....aspx?ln=en-us),
although I _believe_ it is installed (how can I verify this?)

(2) I found the MsOffice update (KB885884) at the Office update site,
and manually installed it. But the Windows update page
(http://v5.windowsupdate.microsoft.co....aspx?ln=en-us)
still thinks I need to install it; download size is listed as 0KB,
presumably because I already downloaded it. But when I try to run the
update from the above install page ("Go to install updates",
"Install..."), it fails. There's some msg that flashes up too quickly
to read, then I get the dlg box "Updates were unable to be successfully
installed", listing KB885884. When I close this dlg box, it invites me
to "View Installation History", but that web page does not list KB885884
(or, as I mentioned above, KB834707).

Hmm, I notice that the URLs I give above for "View Installation History"
and the "Windows update page" are identical, so I guess they're not much
help...

Aargh...

Mike Maxwell wrote:

> An update on this:
>
> I wrote:
>
>> (I finally resolved this, so this msg is just a post to anyone else
>> who is having the same problem. See end of msg.)
>
> <snip>
>
>> ---------------------------------------
>> Well, I think I finally got the first update above to install
>
> <snip>
>
>> I'll try the manual install route for the other update (which is an
>> Office update, so I don't know the URL yet, but hopefully I can find it).
>
>
> Two problems:
>
> (1) KB834707 doesn't show up as an installed update on the "View
> Installation History" web page
> (http://v5.windowsupdate.microsoft.co....aspx?ln=en-us),
> although I _believe_ it is installed

Updates you have installed yourself will not show up on the
"View Installation History" web page.


> (how can I verify this?)

Please see the "Verifying Update Installation" section under
"General Information" \ "Security Update Information" \
"Internet Explorer 6 for Windows XP Service Pack 2" at

http://www.microsoft.com/technet/sec.../ms04-038.mspx


--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

Torgeir Bakken (MVP) wrote:
> "General Information" \ "Security Update Information" \
> "Internet Explorer 6 for Windows XP Service Pack 2" at
>
> http://www.microsoft.com/technet/sec.../ms04-038.mspx
>

Thanks!

Mike McSwell

KB834707 was the last thing windows installer did (automaticlly and the first
time it failed ). Now after every reboot i get a windows installer window
open. Followed by a Nortons error message telling me that norton dos not
support the repair feature please uninstall and re install ????????? any
ideas ????


"Mike Maxwell" wrote:

> (I finally resolved this, so this msg is just a post to anyone else who
> is having the same problem. See end of msg.)
> --------------------------------------------------
> I have SP2 installed on my WinXP machine. Today I went to the MS
> Windows Update site, and tried to install the latest patches, which I
> believe are KB834707 and KB885884. (The former is described in
> http://www.microsoft.com/technet/sec.../ms04-038.mspx)
>
> After attempting the update, I get the ff. error msg at the
> "Installation Summary" page:
>
> The following updates failed to be installed successfully:
>
>
> Cumulative Security Update for Internet Explorer for Windows
> XP Service Pack 2 (KB834707)
> Critical Update for Office XP on Windows XP Service Pack 2
> (KB885884)
>
> Error: There is not enough disk space to install the update(s).
> Free additional space on your hard disk and then try again.
>
> For more information about the failures, see the View
> installation history page.
>
> I have 5 gigs free, so the disk space error seems unlikely. But what is
> really wierd is that I can't see the disk space msg ("Error: There is
> not...then try again.") in IE--it only showed up when I copied and
> pasted the text out of IE into this msg! Are they using invisible ink
> :-? (There's not even room for those words: the slxn shows up in IE as
> reverse video, with a dark blue background. There's only a thin sliver
> of blue between "(KB885884)" and "For more information..."
>
> The link to the "installation history page" does not show these two
> updates.
>
> ---------------------------------------
> Well, I think I finally got the first update above to install, so I'll
> post this msg as info for anyone else who is having the problem. Since
> the auto-install failed, I went to the page describing the first update,
> namely:
>
> http://www.microsoft.com/technet/sec.../ms04-038.mspx
>
> and picked out the version for my installation, which was:
>
> http://www.microsoft.com/downloads/d...displaylang=en
>
> I then downloaded and installed that, and it apparently worked. It
> wants me to reboot. After I've done so, I'll try the manual install
> route for the other update (which is an Office update, so I don't know
> the URL yet, but hopefully I can find it).
>
> Mike McSwell
>