KB837009 Patch Won't Install

I cannot get the following Critical Update to install on Windows 2000
Advanced Server w/SP4.

KB837009 - Cumulative update for Outlook Express Service pack 1

When I visit Windows Update, it appears to install. Upon rebooting, the
Automatic Update feature alerts me that this update needs to be installed.

Does anyone have a fix?

Thank You,


--
--------------------------------------------------
Donny Broome
donny AT broomeman DOT com
Kill Spyware! Visit:
http://www.broomeman.com/spyware/
--------------------------------------------------

You aren't posting from the machine in question, right?

OE Help > About > Files: What versions of MSOE.DLL, INETCOMM.DLL, WAB32.DLL
and WABIMG.DLL are listed here, Donny?

Is the Win2K SP4 Rollup 1 installed?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)


Donny Broome wrote:
> I cannot get the following Critical Update to install on Windows 2000
> Advanced Server w/SP4.
>
> KB837009 - Cumulative update for Outlook Express Service pack 1
>
> When I visit Windows Update, it appears to install. Upon rebooting, the
> Automatic Update feature alerts me that this update needs to be installed.
>
> Does anyone have a fix?
>
> Thank You,

Yes, the Win2K SP4 Rollup 1 is installed. The file versions are as follows.
Please note that the last file you mentioned is not listed in the OE Help |
About.

MSOE.DLL - 6.00.2800.1506
INETCOMM.DLL - 6.00.2800.1506
WAB32.DLL - 6.00.2800.1106
WABIMG.DLL - This file is not listed.

Thank you, PA Bear. I'm looking forward to hearing from you.

-Donny





"PA Bear" <> wrote in message
news:...
> You aren't posting from the machine in question, right?
>
> OE Help > About > Files: What versions of MSOE.DLL, INETCOMM.DLL,
> WAB32.DLL and WABIMG.DLL are listed here, Donny?
>
> Is the Win2K SP4 Rollup 1 installed?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE, Security, Shell/User)
>
>
> Donny Broome wrote:
>> I cannot get the following Critical Update to install on Windows 2000
>> Advanced Server w/SP4.
>>
>> KB837009 - Cumulative update for Outlook Express Service pack 1
>>
>> When I visit Windows Update, it appears to install. Upon rebooting, the
>> Automatic Update feature alerts me that this update needs to be
>> installed.
>>
>> Does anyone have a fix?
>>
>> Thank You,
>

See this KB article:

A dialog box with no text appears if you reply to a news message in Outlook
Express 6 Service Pack 1 (You may ignore the title)
http://support.microsoft.com/?kbid=555398

Also see this post of mine in a recent newsgroup discussion:
http://groups-beta.google.com/group/...7f3b0ed2?hl=en

For a reason yet to be determined, Windows Update was offering OE updates in
the wrong order to Win2k SP4 and WinXP SP1 users. They straightened it out
c. 14 Aug-05. Here's the fix:

1. Uninstall 'Windows 2000 Hotfix - KB897715' via Add/Remove Programs and
reboot. (If it's not found in A/RP, lemme know. There's another workaround.)

2a. Assuming MSOE.DLL is now v6.00.2800.1409 or earlier (i.e.,
v6.00.2800.1123 or v6.00.2800.1106), install (KB)823353 manually using the
file downloaded from
http://www.microsoft.com/downloads/d...displaylang=en

2b. Optional: Reboot and install KB887797 via
http://www.microsoft.com/downloads/d...6-a1a3da675baf

3. Reboot and (re)install (KB)897715 manually using the file downloaded from
http://www.microsoft.com/downloads/d...d-28502b3d2518

Alternatively, after #1 above, check in at Windows Update and install
whatever OE Cumulative Update is now offered and reboot. Then return to
Windows Update to see if another one's now offered you.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)


Donny Broome wrote:
> Yes, the Win2K SP4 Rollup 1 is installed. The file versions are as
> follows.
> Please note that the last file you mentioned is not listed in the OE Help
> |
> About.
>
> MSOE.DLL - 6.00.2800.1506
> INETCOMM.DLL - 6.00.2800.1506
> WAB32.DLL - 6.00.2800.1106
> WABIMG.DLL - This file is not listed.
>
>> You aren't posting from the machine in question, right?
>>
>> OE Help > About > Files: What versions of MSOE.DLL, INETCOMM.DLL,
>> WAB32.DLL and WABIMG.DLL are listed here, Donny?
>>
>> Is the Win2K SP4 Rollup 1 installed?
>> --
>>> I cannot get the following Critical Update to install on Windows 2000
>>> Advanced Server w/SP4.
>>>
>>> KB837009 - Cumulative update for Outlook Express Service pack 1
>>>
>>> When I visit Windows Update, it appears to install. Upon rebooting, the
>>> Automatic Update feature alerts me that this update needs to be
>>> installed.
>>>
>>> Does anyone have a fix?
>>>
>>> Thank You,

Thank you. I'll give this a try as soon as I'm able to bring the server
down. I'll let you know the results.


"PA Bear" <> wrote in message
news:%...
> See this KB article:
>
> A dialog box with no text appears if you reply to a news message in
> Outlook Express 6 Service Pack 1 (You may ignore the title)
> http://support.microsoft.com/?kbid=555398
>
> Also see this post of mine in a recent newsgroup discussion:
> http://groups-beta.google.com/group/...7f3b0ed2?hl=en
>
> For a reason yet to be determined, Windows Update was offering OE updates
> in the wrong order to Win2k SP4 and WinXP SP1 users. They straightened it
> out c. 14 Aug-05. Here's the fix:
>
> 1. Uninstall 'Windows 2000 Hotfix - KB897715' via Add/Remove Programs and
> reboot. (If it's not found in A/RP, lemme know. There's another
> workaround.)
>
> 2a. Assuming MSOE.DLL is now v6.00.2800.1409 or earlier (i.e.,
> v6.00.2800.1123 or v6.00.2800.1106), install (KB)823353 manually using the
> file downloaded from
> http://www.microsoft.com/downloads/d...displaylang=en
>
> 2b. Optional: Reboot and install KB887797 via
> http://www.microsoft.com/downloads/d...6-a1a3da675baf
>
> 3. Reboot and (re)install (KB)897715 manually using the file downloaded
> from
> http://www.microsoft.com/downloads/d...d-28502b3d2518
>
> Alternatively, after #1 above, check in at Windows Update and install
> whatever OE Cumulative Update is now offered and reboot. Then return to
> Windows Update to see if another one's now offered you.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE, Security, Shell/User)
>
>
> Donny Broome wrote:
>> Yes, the Win2K SP4 Rollup 1 is installed. The file versions are as
>> follows.
>> Please note that the last file you mentioned is not listed in the OE Help
>> |
>> About.
>>
>> MSOE.DLL - 6.00.2800.1506
>> INETCOMM.DLL - 6.00.2800.1506
>> WAB32.DLL - 6.00.2800.1106
>> WABIMG.DLL - This file is not listed.
>>
>>> You aren't posting from the machine in question, right?
>>>
>>> OE Help > About > Files: What versions of MSOE.DLL, INETCOMM.DLL,
>>> WAB32.DLL and WABIMG.DLL are listed here, Donny?
>>>
>>> Is the Win2K SP4 Rollup 1 installed?
>>> --
>>>> I cannot get the following Critical Update to install on Windows 2000
>>>> Advanced Server w/SP4.
>>>>
>>>> KB837009 - Cumulative update for Outlook Express Service pack 1
>>>>
>>>> When I visit Windows Update, it appears to install. Upon rebooting, the
>>>> Automatic Update feature alerts me that this update needs to be
>>>> installed.
>>>>
>>>> Does anyone have a fix?
>>>>
>>>> Thank You,
>

Backup plan if 'Windows 2000 Hotfix-KB897715' isn't found in A/RP:

Clear History, delete Cookies and delete TIF via IE: Tools > Options >
General, then...

1. Download the Cumulative Security Update for Outlook Express 6 Service
Pack 1 (KB837009; all OSS) from the following link, saving it to your
Desktop:

http://www.microsoft.com/downloads/d...displaylang=en

2. Restart the computer in Safe Mode. (During the reboot, keep pressing the
F8 key until the Windows Startup menu appears > Choose Safe Mode > Enter.)

3. In Safe Mode, rename the downloaded file to KB837009.EXE and copy it to
C:\ (the root directory of drive C; assumes drive C is the boot drive)

4. Start > Run > (type in) C:\KB837009.EXE /N:V (Note the space) > press
ENTER

5. Close the command window.

6. Reboot into Windows.

7. Proceed to install [887797 (optional) and] 897715, rebooting after each
install.
--
~PA Bear

Donny Broome wrote:
> Thank you. I'll give this a try as soon as I'm able to bring the server
> down. I'll let you know the results.
>
>
> "PA Bear" <> wrote in message
> news:%...
>> See this KB article:
>>
>> A dialog box with no text appears if you reply to a news message in
>> Outlook Express 6 Service Pack 1 (You may ignore the title)
>> http://support.microsoft.com/?kbid=555398
>>
>> Also see this post of mine in a recent newsgroup discussion:
>> http://groups-beta.google.com/group/...7f3b0ed2?hl=en
>>
>> For a reason yet to be determined, Windows Update was offering OE updates
>> in the wrong order to Win2k SP4 and WinXP SP1 users. They straightened
>> it
>> out c. 14 Aug-05. Here's the fix:
>>
>> 1. Uninstall 'Windows 2000 Hotfix - KB897715' via Add/Remove Programs and
>> reboot. (If it's not found in A/RP, lemme know. There's another
>> workaround.)
>>
>> 2a. Assuming MSOE.DLL is now v6.00.2800.1409 or earlier (i.e.,
>> v6.00.2800.1123 or v6.00.2800.1106), install (KB)823353 manually using
>> the
>> file downloaded from
>> http://www.microsoft.com/downloads/d...displaylang=en
>>
>> 2b. Optional: Reboot and install KB887797 via
>> http://www.microsoft.com/downloads/d...6-a1a3da675baf
>>
>> 3. Reboot and (re)install (KB)897715 manually using the file downloaded
>> from
>> http://www.microsoft.com/downloads/d...d-28502b3d2518
>>
>> Alternatively, after #1 above, check in at Windows Update and install
>> whatever OE Cumulative Update is now offered and reboot. Then return to
>> Windows Update to see if another one's now offered you.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE/OE, Security, Shell/User)
>>
>>
>> Donny Broome wrote:
>>> Yes, the Win2K SP4 Rollup 1 is installed. The file versions are as
>>> follows.
>>> Please note that the last file you mentioned is not listed in the OE
>>> Help
>>>>
>>> About.
>>>
>>> MSOE.DLL - 6.00.2800.1506
>>> INETCOMM.DLL - 6.00.2800.1506
>>> WAB32.DLL - 6.00.2800.1106
>>> WABIMG.DLL - This file is not listed.
>>>
>>>> You aren't posting from the machine in question, right?
>>>>
>>>> OE Help > About > Files: What versions of MSOE.DLL, INETCOMM.DLL,
>>>> WAB32.DLL and WABIMG.DLL are listed here, Donny?
>>>>
>>>> Is the Win2K SP4 Rollup 1 installed?
>>>> --
>>>>> I cannot get the following Critical Update to install on Windows 2000
>>>>> Advanced Server w/SP4.
>>>>>
>>>>> KB837009 - Cumulative update for Outlook Express Service pack 1
>>>>>
>>>>> When I visit Windows Update, it appears to install. Upon rebooting,
>>>>> the
>>>>> Automatic Update feature alerts me that this update needs to be
>>>>> installed.
>>>>>
>>>>> Does anyone have a fix?
>>>>>
>>>>> Thank You,