KB837286 = Error code 800F0900.

Subject code says it all. Get this error when trying to install that update
over WU, doesn't get past 0%.

The Frederick wrote:

> Subject code says it all. Get this error when trying to install that update
> over WU, doesn't get past 0%.

Not quite because there is NO KB837286.
800F0900 CBS_E_XML_PARSER_FAILURE

The above error would mean the OS is Vista or WS 2008 since they use
Component Based Servicing.

Please read:

How to make a good newsgroup post
http://dts-l.com/goodpost.htm

Then post the correct KB number and any other relevant information so
that someone can assist you.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

Sorry, it was a typo. It's KB 937286

"MowGreen [MVP]" wrote:

> The Frederick wrote:
>
> > Subject code says it all. Get this error when trying to install that update
> > over WU, doesn't get past 0%.
>
> Not quite because there is NO KB837286.
> 800F0900 CBS_E_XML_PARSER_FAILURE
>
> The above error would mean the OS is Vista or WS 2008 since they use
> Component Based Servicing.
>
> Please read:
>
> How to make a good newsgroup post
> http://dts-l.com/goodpost.htm
>
> Then post the correct KB number and any other relevant information so
> that someone can assist you.
>
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>

No problem. There is not much to go on in regards to the error code.
The MSKB, http://support.microsoft.com/kb/937286, recommends a *manual
installation* of the updated Help files.

> You can download the MSU package for the "Update for Help Files" package through the Microsoft
> Download Center. To do this, visit the following Microsoft Web site:
> http://www.microsoft.com/downloads/d...a-110948c001c1

Download and save the updated Help files.
When the download completes, close all open programs and browsers.
*RIGHT* click the download and choose 'Run as administrator'
Approve the prompts and hopefully, it will install now.

NOTE: The download page states:

> Customers who enable the Online Help feature of the Windows Vista help system and have persistent
> Internet connection do not need this update. This update is useful for customers who are frequently
> disconnected. After you install this item, you may have to restart your computer.



MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============




The Frederick wrote:

> Sorry, it was a typo. It's KB 937286
>
> "MowGreen [MVP]" wrote:
>
>
>>The Frederick wrote:
>>
>>
>>>Subject code says it all. Get this error when trying to install that update
>>>over WU, doesn't get past 0%.
>>
>>Not quite because there is NO KB837286.
>>800F0900 CBS_E_XML_PARSER_FAILURE
>>
>>The above error would mean the OS is Vista or WS 2008 since they use
>>Component Based Servicing.
>>
>>Please read:
>>
>>How to make a good newsgroup post
>>http://dts-l.com/goodpost.htm
>>
>>Then post the correct KB number and any other relevant information so
>>that someone can assist you.
>>
>>
>>MowGreen [MVP 2003-2008]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>

That doesn't seem to work either, manual installation fails. It doesn't say
that I've already got the update, it just says "failed".

"MowGreen [MVP]" wrote:

> No problem. There is not much to go on in regards to the error code.
> The MSKB, http://support.microsoft.com/kb/937286, recommends a *manual
> installation* of the updated Help files.
>
> > You can download the MSU package for the "Update for Help Files" package through the Microsoft
> > Download Center. To do this, visit the following Microsoft Web site:
> > http://www.microsoft.com/downloads/d...a-110948c001c1
>
> Download and save the updated Help files.
> When the download completes, close all open programs and browsers.
> *RIGHT* click the download and choose 'Run as administrator'
> Approve the prompts and hopefully, it will install now.
>
> NOTE: The download page states:
>
> > Customers who enable the Online Help feature of the Windows Vista help system and have persistent
> > Internet connection do not need this update. This update is useful for customers who are frequently
> > disconnected. After you install this item, you may have to restart your computer.
>
>
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
>
> The Frederick wrote:
>
> > Sorry, it was a typo. It's KB 937286
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>The Frederick wrote:
> >>
> >>
> >>>Subject code says it all. Get this error when trying to install that update
> >>>over WU, doesn't get past 0%.
> >>
> >>Not quite because there is NO KB837286.
> >>800F0900 CBS_E_XML_PARSER_FAILURE
> >>
> >>The above error would mean the OS is Vista or WS 2008 since they use
> >>Component Based Servicing.
> >>
> >>Please read:
> >>
> >>How to make a good newsgroup post
> >>http://dts-l.com/goodpost.htm
> >>
> >>Then post the correct KB number and any other relevant information so
> >>that someone can assist you.
> >>
> >>
> >>MowGreen [MVP 2003-2008]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
>

Let's see if there is any information in Event Viewer that may provide a
clue as to why the update failed to install.

Go to Start > Run > type in the following and click OK or press Enter

eventvwr.msc

Applications and Services Log > Microsoft > Windows >
WindowsUpdateClient > Operational

Please post the contents of the .xml entry for the failed installation
of KB937286.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


The Frederick wrote:

> That doesn't seem to work either, manual installation fails. It doesn't say
> that I've already got the update, it just says "failed".
>
> "MowGreen [MVP]" wrote:
>
>
>>No problem. There is not much to go on in regards to the error code.
>>The MSKB, http://support.microsoft.com/kb/937286, recommends a *manual
>>installation* of the updated Help files.
>>
>>
>>>You can download the MSU package for the "Update for Help Files" package through the Microsoft
>>>Download Center. To do this, visit the following Microsoft Web site:
>>>http://www.microsoft.com/downloads/d...a-110948c001c1
>>
>>Download and save the updated Help files.
>>When the download completes, close all open programs and browsers.
>>*RIGHT* click the download and choose 'Run as administrator'
>>Approve the prompts and hopefully, it will install now.
>>
>>NOTE: The download page states:
>>
>>
>>>Customers who enable the Online Help feature of the Windows Vista help system and have persistent
>>>Internet connection do not need this update. This update is useful for customers who are frequently
>>>disconnected. After you install this item, you may have to restart your computer.
>>
>>
>>
>>MowGreen [MVP 2003-2008]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>
>>The Frederick wrote:
>>
>>
>>>Sorry, it was a typo. It's KB 937286
>>>
>>>"MowGreen [MVP]" wrote:
>>>
>>>
>>>
>>>>The Frederick wrote:
>>>>
>>>>
>>>>
>>>>>Subject code says it all. Get this error when trying to install that update
>>>>>over WU, doesn't get past 0%.
>>>>
>>>>Not quite because there is NO KB837286.
>>>>800F0900 CBS_E_XML_PARSER_FAILURE
>>>>
>>>>The above error would mean the OS is Vista or WS 2008 since they use
>>>>Component Based Servicing.
>>>>
>>>>Please read:
>>>>
>>>>How to make a good newsgroup post
>>>>http://dts-l.com/goodpost.htm
>>>>
>>>>Then post the correct KB number and any other relevant information so
>>>>that someone can assist you.
>>>>
>>>>
>>>>MowGreen [MVP 2003-2008]
>>>>===============
>>>> *-343-* FDNY
>>>>Never Forgotten
>>>>===============
>>>>
>>

Just received the same error resulting from an attempt to manually install an
unknown update. Below is my xml file.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-WindowsUpdateClient"
Guid="{945a8954-c147-4acd-923f-40c45405a658}" />
<EventID>25</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>1</Task>
<Opcode>11</Opcode>
<Keywords>0x4000000000000022</Keywords>
<TimeCreated SystemTime="2008-05-10T20:40:25.481Z" />
<EventRecordID>787</EventRecordID>
<Correlation />
<Execution ProcessID="1408" ThreadID="2852" />
<Channel>Microsoft-Windows-WindowsUpdateClient/Operational</Channel>
<Computer>Steve-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="errorCode">0x800f0900</Data>
</EventData>
</Event>

"MowGreen [MVP]" wrote:

> Let's see if there is any information in Event Viewer that may provide a
> clue as to why the update failed to install.
>
> Go to Start > Run > type in the following and click OK or press Enter
>
> eventvwr.msc
>
> Applications and Services Log > Microsoft > Windows >
> WindowsUpdateClient > Operational
>
> Please post the contents of the .xml entry for the failed installation
> of KB937286.
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> The Frederick wrote:
>
> > That doesn't seem to work either, manual installation fails. It doesn't say
> > that I've already got the update, it just says "failed".
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>No problem. There is not much to go on in regards to the error code.
> >>The MSKB, http://support.microsoft.com/kb/937286, recommends a *manual
> >>installation* of the updated Help files.
> >>
> >>
> >>>You can download the MSU package for the "Update for Help Files" package through the Microsoft
> >>>Download Center. To do this, visit the following Microsoft Web site:
> >>>http://www.microsoft.com/downloads/d...a-110948c001c1
> >>
> >>Download and save the updated Help files.
> >>When the download completes, close all open programs and browsers.
> >>*RIGHT* click the download and choose 'Run as administrator'
> >>Approve the prompts and hopefully, it will install now.
> >>
> >>NOTE: The download page states:
> >>
> >>
> >>>Customers who enable the Online Help feature of the Windows Vista help system and have persistent
> >>>Internet connection do not need this update. This update is useful for customers who are frequently
> >>>disconnected. After you install this item, you may have to restart your computer.
> >>
> >>
> >>
> >>MowGreen [MVP 2003-2008]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>
> >>
> >>The Frederick wrote:
> >>
> >>
> >>>Sorry, it was a typo. It's KB 937286
> >>>
> >>>"MowGreen [MVP]" wrote:
> >>>
> >>>
> >>>
> >>>>The Frederick wrote:
> >>>>
> >>>>
> >>>>
> >>>>>Subject code says it all. Get this error when trying to install that update
> >>>>>over WU, doesn't get past 0%.
> >>>>
> >>>>Not quite because there is NO KB837286.
> >>>>800F0900 CBS_E_XML_PARSER_FAILURE
> >>>>
> >>>>The above error would mean the OS is Vista or WS 2008 since they use
> >>>>Component Based Servicing.
> >>>>
> >>>>Please read:
> >>>>
> >>>>How to make a good newsgroup post
> >>>>http://dts-l.com/goodpost.htm
> >>>>
> >>>>Then post the correct KB number and any other relevant information so
> >>>>that someone can assist you.
> >>>>
> >>>>
> >>>>MowGreen [MVP 2003-2008]
> >>>>===============
> >>>> *-343-* FDNY
> >>>>Never Forgotten
> >>>>===============
> >>>>
> >>
>

Here's my XML file.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-WindowsUpdateClient"
Guid="{945a8954-c147-4acd-923f-40c45405a658}" />
<EventID>31</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>1</Task>
<Opcode>12</Opcode>
<Keywords>0x4000000000000024</Keywords>
<TimeCreated SystemTime="2008-05-12T12:36:58.104Z" />
<EventRecordID>1546</EventRecordID>
<Correlation />
<Execution ProcessID="1172" ThreadID="4772" />
<Channel>Microsoft-Windows-WindowsUpdateClient/Operational</Channel>
<Computer>x030z0</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="errorCode">0x800f0900</Data>
<Data Name="updateGuid">{87CFBE57-B258-4649-817E-B04B953C5B58}</Data>
<Data Name="updateRevisionNumber">100</Data>
</EventData>
</Event>

"shdytxmn" wrote:

> Just received the same error resulting from an attempt to manually install an
> unknown update. Below is my xml file.
>
> - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> - <System>
> <Provider Name="Microsoft-Windows-WindowsUpdateClient"
> Guid="{945a8954-c147-4acd-923f-40c45405a658}" />
> <EventID>25</EventID>
> <Version>0</Version>
> <Level>2</Level>
> <Task>1</Task>
> <Opcode>11</Opcode>
> <Keywords>0x4000000000000022</Keywords>
> <TimeCreated SystemTime="2008-05-10T20:40:25.481Z" />
> <EventRecordID>787</EventRecordID>
> <Correlation />
> <Execution ProcessID="1408" ThreadID="2852" />
> <Channel>Microsoft-Windows-WindowsUpdateClient/Operational</Channel>
> <Computer>Steve-PC</Computer>
> <Security UserID="S-1-5-18" />
> </System>
> - <EventData>
> <Data Name="errorCode">0x800f0900</Data>
> </EventData>
> </Event>
>
> "MowGreen [MVP]" wrote:
>
> > Let's see if there is any information in Event Viewer that may provide a
> > clue as to why the update failed to install.
> >
> > Go to Start > Run > type in the following and click OK or press Enter
> >
> > eventvwr.msc
> >
> > Applications and Services Log > Microsoft > Windows >
> > WindowsUpdateClient > Operational
> >
> > Please post the contents of the .xml entry for the failed installation
> > of KB937286.
> >
> > MowGreen [MVP 2003-2008]
> > ===============
> > *-343-* FDNY
> > Never Forgotten
> > ===============
> >
> >
> > The Frederick wrote:
> >
> > > That doesn't seem to work either, manual installation fails. It doesn't say
> > > that I've already got the update, it just says "failed".
> > >
> > > "MowGreen [MVP]" wrote:
> > >
> > >
> > >>No problem. There is not much to go on in regards to the error code.
> > >>The MSKB, http://support.microsoft.com/kb/937286, recommends a *manual
> > >>installation* of the updated Help files.
> > >>
> > >>
> > >>>You can download the MSU package for the "Update for Help Files" package through the Microsoft
> > >>>Download Center. To do this, visit the following Microsoft Web site:
> > >>>http://www.microsoft.com/downloads/d...a-110948c001c1
> > >>
> > >>Download and save the updated Help files.
> > >>When the download completes, close all open programs and browsers.
> > >>*RIGHT* click the download and choose 'Run as administrator'
> > >>Approve the prompts and hopefully, it will install now.
> > >>
> > >>NOTE: The download page states:
> > >>
> > >>
> > >>>Customers who enable the Online Help feature of the Windows Vista help system and have persistent
> > >>>Internet connection do not need this update. This update is useful for customers who are frequently
> > >>>disconnected. After you install this item, you may have to restart your computer.
> > >>
> > >>
> > >>
> > >>MowGreen [MVP 2003-2008]
> > >>===============
> > >> *-343-* FDNY
> > >>Never Forgotten
> > >>===============
> > >>
> > >>
> > >>
> > >>
> > >>The Frederick wrote:
> > >>
> > >>
> > >>>Sorry, it was a typo. It's KB 937286
> > >>>
> > >>>"MowGreen [MVP]" wrote:
> > >>>
> > >>>
> > >>>
> > >>>>The Frederick wrote:
> > >>>>
> > >>>>
> > >>>>
> > >>>>>Subject code says it all. Get this error when trying to install that update
> > >>>>>over WU, doesn't get past 0%.
> > >>>>
> > >>>>Not quite because there is NO KB837286.
> > >>>>800F0900 CBS_E_XML_PARSER_FAILURE
> > >>>>
> > >>>>The above error would mean the OS is Vista or WS 2008 since they use
> > >>>>Component Based Servicing.
> > >>>>
> > >>>>Please read:
> > >>>>
> > >>>>How to make a good newsgroup post
> > >>>>http://dts-l.com/goodpost.htm
> > >>>>
> > >>>>Then post the correct KB number and any other relevant information so
> > >>>>that someone can assist you.
> > >>>>
> > >>>>
> > >>>>MowGreen [MVP 2003-2008]
> > >>>>===============
> > >>>> *-343-* FDNY
> > >>>>Never Forgotten
> > >>>>===============
> > >>>>
> > >>
> >

Event ID: 31

The cause of the installation failure *may* be caused by a corrupted
edb.chk file [transaction log].

I'm not 100% sure about where these transaction logs reside in Vista.

First, try renaming the copy in
WINDOWS\system32\CatRoot2

*RIGHT* click edb.chk and choose 'Rename'
Name it edb.old
Now try to install the *manually* downloaded copy of KB937286

* IF a message comes up that the file is being used, open the Services
console and STOP the Windows Update service, then rename edb.chk

Manage services in Windows Vista
http://windowshelp.microsoft.com/Win...01bf71033.mspx

IF you've had to stop the WU service in order to rename edb.chk,
suggest you also rename Tmp.edb to Tmp.old, also, while the service has
been stopped.
After renaming the above, Start the WU service. *

If no joy, rename the copy of edb.chk in
WINDOWS\SoftwareDistribution\DataStore\Logs

Try another manual installation of KB937286

Did that get it installed ?

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


The Frederick wrote:

> Here's my XML file.
>
> - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> - <System>
> <Provider Name="Microsoft-Windows-WindowsUpdateClient"
> Guid="{945a8954-c147-4acd-923f-40c45405a658}" />
> <EventID>31</EventID>
> <Version>0</Version>
> <Level>2</Level>
> <Task>1</Task>
> <Opcode>12</Opcode>
> <Keywords>0x4000000000000024</Keywords>
> <TimeCreated SystemTime="2008-05-12T12:36:58.104Z" />
> <EventRecordID>1546</EventRecordID>
> <Correlation />
> <Execution ProcessID="1172" ThreadID="4772" />
> <Channel>Microsoft-Windows-WindowsUpdateClient/Operational</Channel>
> <Computer>x030z0</Computer>
> <Security UserID="S-1-5-18" />
> </System>
> - <EventData>
> <Data Name="errorCode">0x800f0900</Data>
> <Data Name="updateGuid">{87CFBE57-B258-4649-817E-B04B953C5B58}</Data>
> <Data Name="updateRevisionNumber">100</Data>
> </EventData>
> </Event>
>
> "shdytxmn" wrote:
>
>
>>Just received the same error resulting from an attempt to manually install an
>>unknown update. Below is my xml file.
>>
>>- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
>>- <System>
>> <Provider Name="Microsoft-Windows-WindowsUpdateClient"
>>Guid="{945a8954-c147-4acd-923f-40c45405a658}" />
>> <EventID>25</EventID>
>> <Version>0</Version>
>> <Level>2</Level>
>> <Task>1</Task>
>> <Opcode>11</Opcode>
>> <Keywords>0x4000000000000022</Keywords>
>> <TimeCreated SystemTime="2008-05-10T20:40:25.481Z" />
>> <EventRecordID>787</EventRecordID>
>> <Correlation />
>> <Execution ProcessID="1408" ThreadID="2852" />
>> <Channel>Microsoft-Windows-WindowsUpdateClient/Operational</Channel>
>> <Computer>Steve-PC</Computer>
>> <Security UserID="S-1-5-18" />
>> </System>
>>- <EventData>
>> <Data Name="errorCode">0x800f0900</Data>
>> </EventData>
>> </Event>
>>
>>"MowGreen [MVP]" wrote:
>>
>>
>>>Let's see if there is any information in Event Viewer that may provide a
>>>clue as to why the update failed to install.
>>>
>>>Go to Start > Run > type in the following and click OK or press Enter
>>>
>>>eventvwr.msc
>>>
>>>Applications and Services Log > Microsoft > Windows >
>>>WindowsUpdateClient > Operational
>>>
>>>Please post the contents of the .xml entry for the failed installation
>>>of KB937286.
>>>
>>>MowGreen [MVP 2003-2008]
>>>===============
>>> *-343-* FDNY
>>>Never Forgotten
>>>===============
>>>
>>>
>>>The Frederick wrote:
>>>
>>>
>>>>That doesn't seem to work either, manual installation fails. It doesn't say
>>>>that I've already got the update, it just says "failed".
>>>>
>>>>"MowGreen [MVP]" wrote:
>>>>
>>>>
>>>>
>>>>>No problem. There is not much to go on in regards to the error code.
>>>>>The MSKB, http://support.microsoft.com/kb/937286, recommends a *manual
>>>>>installation* of the updated Help files.
>>>>>
>>>>>
>>>>>
>>>>>>You can download the MSU package for the "Update for Help Files" package through the Microsoft
>>>>>>Download Center. To do this, visit the following Microsoft Web site:
>>>>>>http://www.microsoft.com/downloads/d...a-110948c001c1
>>>>>
>>>>>Download and save the updated Help files.
>>>>>When the download completes, close all open programs and browsers.
>>>>>*RIGHT* click the download and choose 'Run as administrator'
>>>>>Approve the prompts and hopefully, it will install now.
>>>>>
>>>>>NOTE: The download page states:
>>>>>
>>>>>
>>>>>
>>>>>>Customers who enable the Online Help feature of the Windows Vista help system and have persistent
>>>>>>Internet connection do not need this update. This update is useful for customers who are frequently
>>>>>>disconnected. After you install this item, you may have to restart your computer.
>>>>>
>>>>>
>>>>>
>>>>>MowGreen [MVP 2003-2008]
>>>>>===============
>>>>> *-343-* FDNY
>>>>>Never Forgotten
>>>>>===============
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>The Frederick wrote:
>>>>>
>>>>>
>>>>>
>>>>>>Sorry, it was a typo. It's KB 937286
>>>>>>
>>>>>>"MowGreen [MVP]" wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>>The Frederick wrote:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>>Subject code says it all. Get this error when trying to install that update
>>>>>>>>over WU, doesn't get past 0%.
>>>>>>>
>>>>>>>Not quite because there is NO KB837286.
>>>>>>>800F0900 CBS_E_XML_PARSER_FAILURE
>>>>>>>
>>>>>>>The above error would mean the OS is Vista or WS 2008 since they use
>>>>>>>Component Based Servicing.
>>>>>>>
>>>>>>>Please read:
>>>>>>>
>>>>>>>How to make a good newsgroup post
>>>>>>>http://dts-l.com/goodpost.htm
>>>>>>>
>>>>>>>Then post the correct KB number and any other relevant information so
>>>>>>>that someone can assist you.
>>>>>>>
>>>>>>>
>>>>>>>MowGreen [MVP 2003-2008]
>>>>>>>===============
>>>>>>>*-343-* FDNY
>>>>>>>Never Forgotten
>>>>>>>===============
>>>>>>>
>>>>>

Nope, didn't work, sorry.

"MowGreen [MVP]" wrote:

> Event ID: 31
>
> The cause of the installation failure *may* be caused by a corrupted
> edb.chk file [transaction log].
>
> I'm not 100% sure about where these transaction logs reside in Vista.
>
> First, try renaming the copy in
> WINDOWS\system32\CatRoot2
>
> *RIGHT* click edb.chk and choose 'Rename'
> Name it edb.old
> Now try to install the *manually* downloaded copy of KB937286
>
> * IF a message comes up that the file is being used, open the Services
> console and STOP the Windows Update service, then rename edb.chk
>
> Manage services in Windows Vista
> http://windowshelp.microsoft.com/Win...01bf71033.mspx
>
> IF you've had to stop the WU service in order to rename edb.chk,
> suggest you also rename Tmp.edb to Tmp.old, also, while the service has
> been stopped.
> After renaming the above, Start the WU service. *
>
> If no joy, rename the copy of edb.chk in
> WINDOWS\SoftwareDistribution\DataStore\Logs
>
> Try another manual installation of KB937286
>
> Did that get it installed ?
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> The Frederick wrote:
>
> > Here's my XML file.
> >
> > - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> > - <System>
> > <Provider Name="Microsoft-Windows-WindowsUpdateClient"
> > Guid="{945a8954-c147-4acd-923f-40c45405a658}" />
> > <EventID>31</EventID>
> > <Version>0</Version>
> > <Level>2</Level>
> > <Task>1</Task>
> > <Opcode>12</Opcode>
> > <Keywords>0x4000000000000024</Keywords>
> > <TimeCreated SystemTime="2008-05-12T12:36:58.104Z" />
> > <EventRecordID>1546</EventRecordID>
> > <Correlation />
> > <Execution ProcessID="1172" ThreadID="4772" />
> > <Channel>Microsoft-Windows-WindowsUpdateClient/Operational</Channel>
> > <Computer>x030z0</Computer>
> > <Security UserID="S-1-5-18" />
> > </System>
> > - <EventData>
> > <Data Name="errorCode">0x800f0900</Data>
> > <Data Name="updateGuid">{87CFBE57-B258-4649-817E-B04B953C5B58}</Data>
> > <Data Name="updateRevisionNumber">100</Data>
> > </EventData>
> > </Event>
> >
> > "shdytxmn" wrote:
> >
> >
> >>Just received the same error resulting from an attempt to manually install an
> >>unknown update. Below is my xml file.
> >>
> >>- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> >>- <System>
> >> <Provider Name="Microsoft-Windows-WindowsUpdateClient"
> >>Guid="{945a8954-c147-4acd-923f-40c45405a658}" />
> >> <EventID>25</EventID>
> >> <Version>0</Version>
> >> <Level>2</Level>
> >> <Task>1</Task>
> >> <Opcode>11</Opcode>
> >> <Keywords>0x4000000000000022</Keywords>
> >> <TimeCreated SystemTime="2008-05-10T20:40:25.481Z" />
> >> <EventRecordID>787</EventRecordID>
> >> <Correlation />
> >> <Execution ProcessID="1408" ThreadID="2852" />
> >> <Channel>Microsoft-Windows-WindowsUpdateClient/Operational</Channel>
> >> <Computer>Steve-PC</Computer>
> >> <Security UserID="S-1-5-18" />
> >> </System>
> >>- <EventData>
> >> <Data Name="errorCode">0x800f0900</Data>
> >> </EventData>
> >> </Event>
> >>
> >>"MowGreen [MVP]" wrote:
> >>
> >>
> >>>Let's see if there is any information in Event Viewer that may provide a
> >>>clue as to why the update failed to install.
> >>>
> >>>Go to Start > Run > type in the following and click OK or press Enter
> >>>
> >>>eventvwr.msc
> >>>
> >>>Applications and Services Log > Microsoft > Windows >
> >>>WindowsUpdateClient > Operational
> >>>
> >>>Please post the contents of the .xml entry for the failed installation
> >>>of KB937286.
> >>>
> >>>MowGreen [MVP 2003-2008]
> >>>===============
> >>> *-343-* FDNY
> >>>Never Forgotten
> >>>===============
> >>>
> >>>
> >>>The Frederick wrote:
> >>>
> >>>
> >>>>That doesn't seem to work either, manual installation fails. It doesn't say
> >>>>that I've already got the update, it just says "failed".
> >>>>
> >>>>"MowGreen [MVP]" wrote:
> >>>>
> >>>>
> >>>>
> >>>>>No problem. There is not much to go on in regards to the error code.
> >>>>>The MSKB, http://support.microsoft.com/kb/937286, recommends a *manual
> >>>>>installation* of the updated Help files.
> >>>>>
> >>>>>
> >>>>>
> >>>>>>You can download the MSU package for the "Update for Help Files" package through the Microsoft
> >>>>>>Download Center. To do this, visit the following Microsoft Web site:
> >>>>>>http://www.microsoft.com/downloads/d...a-110948c001c1
> >>>>>
> >>>>>Download and save the updated Help files.
> >>>>>When the download completes, close all open programs and browsers.
> >>>>>*RIGHT* click the download and choose 'Run as administrator'
> >>>>>Approve the prompts and hopefully, it will install now.
> >>>>>
> >>>>>NOTE: The download page states:
> >>>>>
> >>>>>
> >>>>>
> >>>>>>Customers who enable the Online Help feature of the Windows Vista help system and have persistent
> >>>>>>Internet connection do not need this update. This update is useful for customers who are frequently
> >>>>>>disconnected. After you install this item, you may have to restart your computer.
> >>>>>
> >>>>>
> >>>>>
> >>>>>MowGreen [MVP 2003-2008]
> >>>>>===============
> >>>>> *-343-* FDNY
> >>>>>Never Forgotten
> >>>>>===============
> >>>>>
> >>>>>
> >>>>>
> >>>>>
> >>>>>The Frederick wrote:
> >>>>>
> >>>>>
> >>>>>
> >>>>>>Sorry, it was a typo. It's KB 937286
> >>>>>>
> >>>>>>"MowGreen [MVP]" wrote:
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>>>The Frederick wrote:
> >>>>>>>
> >>>>>>>
> >>>>>>>
> >>>>>>>
> >>>>>>>>Subject code says it all. Get this error when trying to install that update
> >>>>>>>>over WU, doesn't get past 0%.
> >>>>>>>
> >>>>>>>Not quite because there is NO KB837286.
> >>>>>>>800F0900 CBS_E_XML_PARSER_FAILURE
> >>>>>>>
> >>>>>>>The above error would mean the OS is Vista or WS 2008 since they use
> >>>>>>>Component Based Servicing.
> >>>>>>>
> >>>>>>>Please read:
> >>>>>>>
> >>>>>>>How to make a good newsgroup post
> >>>>>>>http://dts-l.com/goodpost.htm
> >>>>>>>
> >>>>>>>Then post the correct KB number and any other relevant information so
> >>>>>>>that someone can assist you.
> >>>>>>>
> >>>>>>>
> >>>>>>>MowGreen [MVP 2003-2008]
> >>>>>>>===============
> >>>>>>>*-343-* FDNY
> >>>>>>>Never Forgotten
> >>>>>>>===============
> >>>>>>>
> >>>>>
>