KB840987 Crashing My Computer

I have a HP Pavilion 510n running Windows XP SP1
I have Automatic Updates Enabled
I went to the Update site Today and noticed that XPSP2 had been attempting
to download several days in a row to no avail. I checked for other updates
and got a long list of them, After installing them Immediatley after the
desktop loads my computer gives me the Blue Stop Screen. After several more
times of this I F8ed and Went back to previous settings which worked. After
several installs of the Various updates I have narrowed it down to KB840987.
I searched the previous posts here but nothing stated in them is helping
rectify my problem. I have tried disabling my antivirus etc upon installing
this particular update. Any help is greatly appreciated.
Thanks,

I have tried installing this update on two Dell Computers and my machines
have done the same thing. I am running W2K Professional SP4. I too had to
F8, go into the "Safe Mode" and remove updates one at a time. KB840987 was
definitely the culprit. I e-mailed Microsoft Support immediately after
finding this problem and have yet to receive a reply. I tried the update on
one machine two days ago and this the other today, same problem.

Good luck!!

"J. Rolland" wrote:

> I have a HP Pavilion 510n running Windows XP SP1
> I have Automatic Updates Enabled
> I went to the Update site Today and noticed that XPSP2 had been attempting
> to download several days in a row to no avail. I checked for other updates
> and got a long list of them, After installing them Immediatley after the
> desktop loads my computer gives me the Blue Stop Screen. After several more
> times of this I F8ed and Went back to previous settings which worked. After
> several installs of the Various updates I have narrowed it down to KB840987.
> I searched the previous posts here but nothing stated in them is helping
> rectify my problem. I have tried disabling my antivirus etc upon installing
> this particular update. Any help is greatly appreciated.
> Thanks,

I've been having the same problem it only appears to be happening on my
dell optiplex gx150's all the rest of the machines are fine. I've tried
updating all the drivers from both dell and intel but as soon as
KB840987 goes on blue screen:
0x0000007f
Unexpected_Kernel_mode_trap

I did some looking up on that error and there was an article about how
symantec antivirus may cause it so i removed it and no luck. I have also
found that on a few of the machines i also had to remove KB841533 before
the blue screen would stop.
G. Atwood wrote:

> I have tried installing this update on two Dell Computers and my machines
> have done the same thing. I am running W2K Professional SP4. I too had to
> F8, go into the "Safe Mode" and remove updates one at a time. KB840987 was
> definitely the culprit. I e-mailed Microsoft Support immediately after
> finding this problem and have yet to receive a reply. I tried the update on
> one machine two days ago and this the other today, same problem.
>
> Good luck!!
>
> "J. Rolland" wrote:
>
>
>>I have a HP Pavilion 510n running Windows XP SP1
>>I have Automatic Updates Enabled
>>I went to the Update site Today and noticed that XPSP2 had been attempting
>>to download several days in a row to no avail. I checked for other updates
>>and got a long list of them, After installing them Immediatley after the
>>desktop loads my computer gives me the Blue Stop Screen. After several more
>>times of this I F8ed and Went back to previous settings which worked. After
>>several installs of the Various updates I have narrowed it down to KB840987.
>>I searched the previous posts here but nothing stated in them is helping
>>rectify my problem. I have tried disabling my antivirus etc upon installing
>>this particular update. Any help is greatly appreciated.
>>Thanks,

I have seen the exact same thing. I believe with the new symantec
antivirus, you had to add a reg key to add additional stack space. But that
fix didn't work for us either. Removing the updates was the only thing that
helped with our gx150's.

Thanks
"Don Fotti Jr." <> wrote in message
news:...
> I've been having the same problem it only appears to be happening on my
> dell optiplex gx150's all the rest of the machines are fine. I've tried
> updating all the drivers from both dell and intel but as soon as KB840987
> goes on blue screen:
> 0x0000007f
> Unexpected_Kernel_mode_trap
>
> I did some looking up on that error and there was an article about how
> symantec antivirus may cause it so i removed it and no luck. I have also
> found that on a few of the machines i also had to remove KB841533 before
> the blue screen would stop.
> G. Atwood wrote:
>
>> I have tried installing this update on two Dell Computers and my machines
>> have done the same thing. I am running W2K Professional SP4. I too had
>> to F8, go into the "Safe Mode" and remove updates one at a time.
>> KB840987 was definitely the culprit. I e-mailed Microsoft Support
>> immediately after finding this problem and have yet to receive a reply.
>> I tried the update on one machine two days ago and this the other today,
>> same problem.
>>
>> Good luck!!
>>
>> "J. Rolland" wrote:
>>
>>
>>>I have a HP Pavilion 510n running Windows XP SP1
>>>I have Automatic Updates Enabled
>>>I went to the Update site Today and noticed that XPSP2 had been
>>>attempting to download several days in a row to no avail. I checked for
>>>other updates and got a long list of them, After installing them
>>>Immediatley after the desktop loads my computer gives me the Blue Stop
>>>Screen. After several more times of this I F8ed and Went back to previous
>>>settings which worked. After several installs of the Various updates I
>>>have narrowed it down to KB840987. I searched the previous posts here
>>>but nothing stated in them is helping rectify my problem. I have tried
>>>disabling my antivirus etc upon installing this particular update. Any
>>>help is greatly appreciated.
>>>Thanks,

I've been able to solve this on my Dell GX150 machines by using Add/remove
programs to remove the Intel Ultra ATA Storage Driver.
Plug-n-play then detects the missing driver and replaces it with a driver
which is a better match. Problem solved.\

Use Add/Remove instead of Device Manager to get a proper uninstall.

Mike O'Hearn




"Bobby Davies" <> wrote in message
news:...
> I have seen the exact same thing. I believe with the new symantec
> antivirus, you had to add a reg key to add additional stack space. But
that
> fix didn't work for us either. Removing the updates was the only thing
that
> helped with our gx150's.
>
> Thanks
> "Don Fotti Jr." <> wrote in message
> news:...
> > I've been having the same problem it only appears to be happening on my
> > dell optiplex gx150's all the rest of the machines are fine. I've tried
> > updating all the drivers from both dell and intel but as soon as
KB840987
> > goes on blue screen:
> > 0x0000007f
> > Unexpected_Kernel_mode_trap
> >
> > I did some looking up on that error and there was an article about how
> > symantec antivirus may cause it so i removed it and no luck. I have also
> > found that on a few of the machines i also had to remove KB841533 before
> > the blue screen would stop.
> > G. Atwood wrote:
> >
> >> I have tried installing this update on two Dell Computers and my
machines
> >> have done the same thing. I am running W2K Professional SP4. I too
had
> >> to F8, go into the "Safe Mode" and remove updates one at a time.
> >> KB840987 was definitely the culprit. I e-mailed Microsoft Support
> >> immediately after finding this problem and have yet to receive a reply.
> >> I tried the update on one machine two days ago and this the other
today,
> >> same problem.
> >>
> >> Good luck!!
> >>
> >> "J. Rolland" wrote:
> >>
> >>
> >>>I have a HP Pavilion 510n running Windows XP SP1
> >>>I have Automatic Updates Enabled
> >>>I went to the Update site Today and noticed that XPSP2 had been
> >>>attempting to download several days in a row to no avail. I checked
for
> >>>other updates and got a long list of them, After installing them
> >>>Immediatley after the desktop loads my computer gives me the Blue Stop
> >>>Screen. After several more times of this I F8ed and Went back to
previous
> >>>settings which worked. After several installs of the Various updates I
> >>>have narrowed it down to KB840987. I searched the previous posts here
> >>>but nothing stated in them is helping rectify my problem. I have tried
> >>>disabling my antivirus etc upon installing this particular update. Any
> >>>help is greatly appreciated.
> >>>Thanks,
>
>