KB842773 Setup Error

I can not download from WU because BITS service will not start, Error 126.
Whwn I go to Services I get a message that reads, Configuration Manager: The
specified device instance handle does not correspond to a present devices.
Plus there are no hardware Profiles to enable. Thank you. Mike

Partial KB842773 log:
13.780: SetAltOsLoaderPath: No section uses DirId 65701; done.
13.810: DoInstallation: FetchSourceURL for
c:\2bb7571e9e7166fefeec37ce\update\update_SP1QFE.i nf failed
13.810: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB842773$
13.830: LoadFileQueues: SetupGetSourceFileLocation for halacpi.dll failed:
0xe0000102
13.840: BuildCabinetManifest: update.url absent
13.840: AnalyzePhaseZero used 0 ticks
13.860: No c:\windows\INF\updtblk.inf file.
13.920: AnalyzePhaseOne: used 80 ticks
13.920: AnalyzeComponents: Hotpatch analysis disabled; skipping.
13.920: AnalyzeComponents: Hotpatching is disabled.
13.920: Persisted hotfix directory is missing.
13.920: FindFirstFile c:\windows\$hf_mig$\*.*
13.920: Error getting find handle for c:\windows\$hf_mig$\*.*
13.970: AnalyzeForBranching used 50 ticks.
13.970: AnalyzePhaseTwo used 0 ticks
13.970: AnalyzePhaseThree used 0 ticks
13.970: AnalyzePhaseFive used 0 ticks
13.970: AnalyzePhaseSix used 0 ticks
13.970: AnalyzeComponents used 130 ticks
13.970: Downloading 0 files
13.970: bPatchMode = FALSE
13.970: Inventory complete: ReturnStatus=0, 160 ticks
13.970: Num Ticks for invent : 160
13.980: DoInstallation: ApplyAdminSystemAclsRecursive for
c:\windows\$hf_mig$ failed; error=0x00000003
13.980: Allocation size of drive C: is 4096 bytes, free space = 17012879360
bytes
13.990: LoadFileQueues: SetupGetSourceFileLocation for halacpi.dll failed:
0xe0000102
14.080: Drive C: free 16224MB req: 8MB w/uninstall 10MB
14.080: Num Ticks for download : 110
14.080: CabinetBuild complete
14.080: Num Ticks for Cabinet build : 0
14.120: LoadFileQueues: SetupGetSourceFileLocation for halacpi.dll failed:
0xe0000102
14.181: Num Ticks for Backup : 101
14.481: Num Ticks for creating uninst inf : 300
14.491: Registering Uninstall Program for -> KB842773, KB842773 , 0x0
14.491: LoadFileQueues: SetupGetSourceFileLocation for halacpi.dll failed:
0xe0000102
14.511: MySetRestorePoint: LoadLibrary for SrClient.DLL failed: 0x7e
14.521: Copied file: C:\WINDOWS\System32\spmsg.dll
15.532: SfcTurnOff: System is not Win2k < SP2; Not turning off SFC.
15.532: SfcTurnOff: SFC was not turned off; using MakeSfcFileException.
15.543: StopServices: OpenService failed :0x424
16.704: VerifySize: Unable to obtain Target file size:
C:\WINDOWS\System32\bits\qmgr.dll
16.924: Copied file: C:\WINDOWS\System32\DllCache\qmgrprxy.dll
16.945: Copied file: C:\WINDOWS\System32\DllCache\qmgr.dll
17.165: AtomicReplaceFile: Calling HpReplaceSystemModule(
C:\WINDOWS\System32\bits\qmgr.dll, HFX10FA.tmp, _000025_.tmp, FALSE ).
17.165: AtomicReplaceFile: HpReplaceSystemModule failed; status=0xc0000003,
location=684.
17.165: DoNoDelayReplace: Atomic replace support not implemented; disabling.
17.165: Copied file: C:\WINDOWS\System32\bits\qmgr.dll
17.175: Copied file: C:\WINDOWS\System32\xpob2res.dll
17.265: Copied file: C:\WINDOWS\System32\winhttp.dll
17.465: Copied file (delayed): C:\WINDOWS\System32\SET10FC.tmp
17.475: Copied file: C:\WINDOWS\System32\bitsprx3.dll
17.495: Copied file: C:\WINDOWS\System32\bitsprx2.dll
17.535: Copied file: C:\WINDOWS\System32\DllCache\bitsprx3.dll
17.575: Copied file: C:\WINDOWS\System32\DllCache\bitsprx2.dll
17.605: Num Ticks for Copying files : 3124
17.796: Num Ticks for Reg update and deleting 0 size files : 191
17.796: DoInstallation: ApplyAdminSystemAclsRecursive for
c:\windows\$hf_mig$\KB842773 failed; error=0x00000003
17.796: Starting process: c:\2bb7571e9e7166fefeec37ce\\SP1QFE\bitsinst.exe
/setupservice /resourcedll:c:\2bb7571e9e7166fefeec37ce\\SP1QFE\xp ob2res.dll
19.358: Return Code = 0
19.358: Starting process: c:\2bb7571e9e7166fefeec37ce\\SP1QFE\bitsinst.exe
/setbackupfilter
20.530: Return Code = 10
20.530: DoInstallation:RunInfProcesses for ProcessesToRun Failed
20.530: KB842773 Setup encountered an error: An error in updating your
system has occurred.
20.560: An error in updating your system has occurred.

Select 'OK' to undo the changes that have been made, or select 'Cancel' to
quit. If you select 'Cancel', your system will be left in a partially updated
state and may not work correctly.
36.523: Message displayed to the user: An error in updating your system has
occurred.

Select 'OK' to undo the changes that have been made, or select 'Cancel' to
quit. If you select 'Cancel', your system will be left in a partially updated
state and may not work corr
36.523: User Input: OK
36.533: Starting process:
C:\WINDOWS\$NtUninstallKB842773$\spuninst\spuninst .exe /~ -u -z
39.407: Dirty Uninstall was successful
1.212:
================================================== ==============================
1.212: 2006/02/12 23:07:25.835 (local)
1.212: c:\0edc15bdf6c6ec2d9ccd7a39f9f53b\update\update.ex e (version 5.4.15.0)
1.212: Service Pack started with following command line:
1.502: KB842773 Setup encountered an error: The system must be restarted
before installing the KB842773, to allow some prior file update operations to
complete. (These operations were previously scheduled by some other install
or uninstall operation.)
1.522: The system must be restarted before installing the KB842773, to allow
some prior file update operations to complete. (These operations were
previously scheduled by some other install or uninstall operation.)
10.345: Message displayed to the user: The system must be restarted before
installing the KB842773, to allow some prior file update operations to
complete. (These operations were previously scheduled by some other install
or uninstall operation.)
10.345: User Input: OK
10.345: Update.exe extended error code = 0xf02a
10.345: Update.exe return code was masked to 0x643 for MSI custom action
compliance.
1.552:
================================================== ==============================
1.562: 2006/02/12 23:13:06.076 (local)
1.562: c:\03bd91b1ee19a5316b4ab85d\update\update.exe (version 5.4.15.0)
1.582: Service Pack started with following command line:
3.304: DoInstallation: CleanPFR failed: 0x2
3.315: SetAltOsLoaderPath: No section uses DirId 65701; done.
3.375: DoInstallation: FetchSourceURL for
c:\03bd91b1ee19a5316b4ab85d\update\update_SP1QFE.i nf failed
3.425: LoadFileQueues: SetupGetSourceFileLocation for halacpi.dll failed:
0xe0000102
3.525: BuildCabinetManifest: update.url absent
3.525: AnalyzePhaseZero used 0 ticks
3.555: No c:\windows\INF\updtblk.inf file.
3.605: AnalyzePhaseOne: used 80 ticks
3.605: AnalyzeComponents: Hotpatch analysis disabled; skipping.
3.605: AnalyzeComponents: Hotpatching is disabled.
3.605: Persisted hotfix directory is missing.
3.605: FindFirstFile c:\windows\$hf_mig$\*.*
3.605: Error getting find handle for c:\windows\$hf_mig$\*.*
3.665: AnalyzeForBranching used 60 ticks.
3.665: AnalyzePhaseTwo used 0 ticks
3.665: AnalyzePhaseThree used 0 ticks
3.665: AnalyzePhaseFive used 0 ticks
3.665: AnalyzePhaseSix used 0 ticks
8.482: AnalyzeComponents used 4957 ticks
8.482: Downloading 0 files
8.482: bPatchMode = FALSE
8.482: Inventory complete: ReturnStatus=0, 5107 ticks
10.224: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB842773$
10.224: Num Ticks for invent : 6849
10.224: DoInstallation: ApplyAdminSystemAclsRecursive for
c:\windows\$hf_mig$ failed; error=0x00000003
10.224: Allocation size of drive C: is 4096 bytes, free space = 17297813504
bytes
10.234: LoadFileQueues: SetupGetSourceFileLocation for halacpi.dll failed:
0xe0000102
10.445: Drive C: free 16496MB req: 8MB w/uninstall 10MB
10.445: Num Ticks for download : 221
10.445: CabinetBuild complete
10.445: Num Ticks for Cabinet build : 0
10.455: LoadFileQueues: SetupGetSourceFileLocation for halacpi.dll failed:
0xe0000102
10.515: Num Ticks for Backup : 70
10.825: Num Ticks for creating uninst inf : 310
10.835: Registering Uninstall Program for -> KB842773, KB842773 , 0x0
10.835: LoadFileQueues: SetupGetSourceFileLocation for halacpi.dll failed:
0xe0000102
10.855: MySetRestorePoint: LoadLibrary for SrClient.DLL failed: 0x7e
10.885: Copied file: C:\WINDOWS\System32\spmsg.dll
11.556: SfcTurnOff: System is not Win2k < SP2; Not turning off SFC.
11.556: SfcTurnOff: SFC was not turned off; using MakeSfcFileException.
11.556: StopServices: OpenService failed :0x424
12.788: VerifySize: Unable to obtain Target file size:
C:\WINDOWS\System32\bits\qmgr.dll
12.988: Copied file: C:\WINDOWS\System32\DllCache\qmgrprxy.dll
13.028: Copied file: C:\WINDOWS\System32\DllCache\qmgr.dll
13.159: AtomicReplaceFile: Calling HpReplaceSystemModule(
C:\WINDOWS\System32\bits\qmgr.dll, HFX4.tmp, _000026_.tmp, FALSE ).
13.159: AtomicReplaceFile: HpReplaceSystemModule failed; status=0xc0000003,
location=684.
13.159: DoNoDelayReplace: Atomic replace support not implemented; disabling.
13.159: Copied file: C:\WINDOWS\System32\bits\qmgr.dll
13.159: Copied file: C:\WINDOWS\System32\xpob2res.dll
13.279: Copied file: C:\WINDOWS\System32\winhttp.dll
14.631: Copied file (delayed): C:\WINDOWS\System32\SET6.tmp
14.631: Copied file: C:\WINDOWS\System32\bitsprx3.dll
14.661: Copied file: C:\WINDOWS\System32\bitsprx2.dll
14.701: Copied file: C:\WINDOWS\System32\DllCache\bitsprx3.dll
14.711: Copied file: C:\WINDOWS\System32\DllCache\bitsprx2.dll
14.751: Num Ticks for Copying files : 3926
14.921: Num Ticks for Reg update and deleting 0 size files : 170
14.931: DoInstallation: ApplyAdminSystemAclsRecursive for
c:\windows\$hf_mig$\KB842773 failed; error=0x00000003
14.931: Starting process: c:\03bd91b1ee19a5316b4ab85d\\SP1QFE\bitsinst.exe
/setupservice /resourcedll:c:\03bd91b1ee19a5316b4ab85d\\SP1QFE\xp ob2res.dll
16.463: Return Code = 0
16.463: Starting process: c:\03bd91b1ee19a5316b4ab85d\\SP1QFE\bitsinst.exe
/setbackupfilter
17.675: Return Code = 10
17.675: DoInstallation:RunInfProcesses for ProcessesToRun Failed
17.675: KB842773 Setup encountered an error: An error in updating your
system has occurred.
17.695: An error in updating your system has occurred.

Select 'OK' to undo the changes that have been made, or select 'Cancel' to
quit. If you select 'Cancel', your system will be left in a partially updated
state and may not work correctly.
38.085: Message displayed to the user: An error in updating your system has
occurred.

Select 'OK' to undo the changes that have been made, or select 'Cancel' to
quit. If you select 'Cancel', your system will be left in a partially updated
state and may not work corr
38.085: User Input: OK
38.085: Starting process:
C:\WINDOWS\$NtUninstallKB842773$\spuninst\spuninst .exe /~ -u -z
40.468: Dirty Uninstall was successful
1.212:
================================================== ==============================
1.212: 2006/02/12 23:48:18.744 (local)
1.212: c:\6ea2f649c1ffb88ac558967442bda6\update\update.ex e (version 5.4.15.0)
1.212: Service Pack started with following command line:
2.744: KB842773 Setup encountered an error: The system must be restarted
before installing the KB842773, to allow some prior file update operations to
complete. (These operations were previously scheduled by some other install
or uninstall operation.)
3.105: The system must be restarted before installing the KB842773, to allow
some prior file update operations to complete. (These operations were
previously scheduled by some other install or uninstall operation.)
12.728: Message displayed to the user: The system must be restarted before
installing the KB842773, to allow some prior file update operations to
complete. (These operations were previously scheduled by some other install
or uninstall operation.)
12.728: User Input: OK
12.728: Update.exe extended error code = 0xf02a
12.728: Update.exe return code was masked to 0x643 for MSI custom action
compliance.
2.273:
================================================== ==============================
2.293: 2006/02/13 00:56:12.649 (local)
2.293: c:\01b4e9876df34d0326f3\update\update.exe (version 5.4.15.0)
2.313: Service Pack started with following command line:
9.103: DoInstallation: CleanPFR failed: 0x2
9.103: SetAltOsLoaderPath: No section uses DirId 65701; done.
9.123: DoInstallation: FetchSourceURL for
c:\01b4e9876df34d0326f3\update\update_SP1QFE.inf failed
9.123: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB842773$
9.173: LoadFileQueues: SetupGetSourceFileLocation for halacpi.dll failed:
0xe0000102
9.353: BuildCabinetManifest: update.url absent
9.353: AnalyzePhaseZero used 0 ticks
9.363: No c:\windows\INF\updtblk.inf file.
9.423: AnalyzePhaseOne: used 70 ticks
9.423: AnalyzeComponents: Hotpatch analysis disabled; skipping.
9.423: AnalyzeComponents: Hotpatching is disabled.
9.423: Persisted hotfix directory is missing.
9.423: FindFirstFile c:\windows\$hf_mig$\*.*
9.423: Error getting find handle for c:\windows\$hf_mig$\*.*
9.473: AnalyzeForBranching used 50 ticks.
9.473: AnalyzePhaseTwo used 0 ticks
9.473: AnalyzePhaseThree used 0 ticks
9.473: AnalyzePhaseFive used 0 ticks
9.473: AnalyzePhaseSix used 0 ticks
9.473: AnalyzeComponents used 120 ticks
9.473: Downloading 0 files
9.473: bPatchMode = FALSE
9.473: Inventory complete: ReturnStatus=0, 350 ticks
9.473: Num Ticks for invent : 350
9.473: DoInstallation: ApplyAdminSystemAclsRecursive for c:\windows\$hf_mig$
failed; error=0x00000003
9.483: Allocation size of drive C: is 4096 bytes, free space = 17290461184
bytes
9.483: LoadFileQueues: SetupGetSourceFileLocation for halacpi.dll failed:
0xe0000102
9.673: Drive C: free 16489MB req: 8MB w/uninstall 10MB
9.673: Num Ticks for download : 200
9.673: CabinetBuild complete
9.673: Num Ticks for Cabinet build : 0
9.683: LoadFileQueues: SetupGetSourceFileLocation for halacpi.dll failed:
0xe0000102
9.744: Num Ticks for Backup : 71
10.074: Num Ticks for creating uninst inf : 330
10.074: Registering Uninstall Program for -> KB842773, KB842773 , 0x0
10.084: LoadFileQueues: SetupGetSourceFileLocation for halacpi.dll failed:
0xe0000102
10.104: MySetRestorePoint: LoadLibrary for SrClient.DLL failed: 0x7e
10.144: Copied file: C:\WINDOWS\System32\spmsg.dll
10.825: SfcTurnOff: System is not Win2k < SP2; Not turning off SFC.
10.825: SfcTurnOff: SFC was not turned off; using MakeSfcFileException.
12.067: VerifySize: Unable to obtain Target file size:
C:\WINDOWS\System32\bits\qmgr.dll
12.327: Copied file: C:\WINDOWS\System32\DllCache\qmgrprxy.dll
12.367: Copied file: C:\WINDOWS\System32\DllCache\qmgr.dll
12.498: AtomicReplaceFile: Calling HpReplaceSystemModule(
C:\WINDOWS\System32\bits\qmgr.dll, HFX4.tmp, _000027_.tmp, FALSE ).
12.498: AtomicReplaceFile: HpReplaceSystemModule failed; status=0xc0000003,
location=684.
12.498: DoNoDelayReplace: Atomic replace support not implemented; disabling.
12.498: Copied file: C:\WINDOWS\System32\bits\qmgr.dll
12.498: Copied file: C:\WINDOWS\System32\xpob2res.dll
12.598: Copied file: C:\WINDOWS\System32\winhttp.dll
13.940: Copied file (delayed): C:\WINDOWS\System32\SET6.tmp
13.940: Copied file: C:\WINDOWS\System32\bitsprx3.dll
13.970: Copied file: C:\WINDOWS\System32\bitsprx2.dll
14.020: Copied file: C:\WINDOWS\System32\DllCache\bitsprx3.dll
14.030: Copied file: C:\WINDOWS\System32\DllCache\bitsprx2.dll
14.060: Num Ticks for Copying files : 3986
14.270: Num Ticks for Reg update and deleting 0 size files : 210
14.270: DoInstallation: ApplyAdminSystemAclsRecursive for
c:\windows\$hf_mig$\KB842773 failed; error=0x00000003
14.270: Starting process: c:\01b4e9876df34d0326f3\\SP1QFE\bitsinst.exe
/setupservice /resourcedll:c:\01b4e9876df34d0326f3\\SP1QFE\xpob2r es.dll
15.902: Return Code = 0
15.902: Starting process: c:\01b4e9876df34d0326f3\\SP1QFE\bitsinst.exe
/setbackupfilter
17.284: Return Code = 10
17.284: DoInstallation:RunInfProcesses for ProcessesToRun Failed
17.284: KB842773 Setup encountered an error: An error in updating your
system has occurred.
17.304: An error in updating your system has occurred.

Select 'OK' to undo the changes that have been made, or select 'Cancel' to
quit. If you select 'Cancel', your system will be left in a partially updated
state and may not work correctly.
26.408: Message displayed to the user: An error in updating your system has
occurred.

Select 'OK' to undo the changes that have been made, or select 'Cancel' to
quit. If you select 'Cancel', your system will be left in a partially updated
state and may not work corr
26.408: User Input: OK
26.408: Starting process:
C:\WINDOWS\$NtUninstallKB842773$\spuninst\spuninst .exe /~ -u -z
28.811: Dirty Uninstall was successful

Uninstall a Norton (e.g., NAV, NSW, NIS) application recently?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

str8dancer wrote:
> I can not download from WU because BITS service will not start, Error 126.
> Whwn I go to Services I get a message that reads, Configuration Manager:
> The specified device instance handle does not correspond to a present
> devices. Plus there are no hardware Profiles to enable. Thank you. Mike
<snip>

PA Bear, no. In fact I just installed xp on a wiped Dell c600 laptop and all
I wanted to do get the updates and then SP2. str8dancer

"PA Bear" wrote:

> Uninstall a Norton (e.g., NAV, NSW, NIS) application recently?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org
>
> str8dancer wrote:
> > I can not download from WU because BITS service will not start, Error 126.
> > Whwn I go to Services I get a message that reads, Configuration Manager:
> > The specified device instance handle does not correspond to a present
> > devices. Plus there are no hardware Profiles to enable. Thank you. Mike
> <snip>
>
>

Was a Norton product ever installed on the laptop? (Very often new Dells
will come with a trial-version of NAV or NIS preinstalled.)

Why did you need to reinstall WinXP? Does "wiped" mean you formatted before
reinstalling WinXP?

What did you use to reinstall WinXP? Did the install media come with the
laptop?

How long ago did you reinstall WinXP? At any point after installing, was
the laptop ever connected to the 'net without either the Windows Firewall or
a third-party one installed?

What does windowsupdate.log (or possibly windows_update.log) have to say?
Post any errors you associated with this BITS problem.

How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093

You might compare the error(s) to those listed here:
http://inetexplorer.mvps.org/archive...date_codes.htm and/or go to
http://windowsupdate.microsoft.com > click on Help and Support link in left
pane > Solve problems on your own.

Also see:
http://groups.google.com/group/micro...dec64efe056573
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org


str8dancer wrote:
> PA Bear, no. In fact I just installed xp on a wiped Dell c600 laptop and
> all I wanted to do get the updates and then SP2. str8dancer
>
> "PA Bear" wrote:
>
> > Uninstall a Norton (e.g., NAV, NSW, NIS) application recently?
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org
> >
> > str8dancer wrote:
> > > I can not download from WU because BITS service will not start, Error
> > > 126. Whwn I go to Services I get a message that reads, Configuration
> > > Manager: The specified device instance handle does not correspond to
> > > a present devices. Plus there are no hardware Profiles to enable.
> > > Thank you. Mike <snip>

I work for a major youth non-profit organization. Used laptops were given by
a major for profit organization. Laptops were wiped of all their software
including operating system. I booted from a CD-ROM with an available licensed
XP Pro disk, re-formatted and then installed the OS. I then installed Office
and then set-up the internet connection. I immediately went to Windowsupdate
to download updates and my plan was to continue and install SP2.
Windowsupdate worked fine and the file to update was the BITS 2.0 and
WinHTTP 5.1.

Windowsupdate.log file
2006-02-05 15:13:21 SUCCESS IUCTL Starting
2006-02-05 15:13:21 SUCCESS IUCTL Shutting Down

The problem started during the installation of BITS & Win HTTP. It failed.

I have no idea if Norton has ever been on the system. Quite possibly.

I have been to castlecops. That is where I got the registry fix to add BITS
to Services (prior to that BITS was not a listed service.)

So the first error message that I got was a message that BITS service will
not start and Error Code 126, The specific module could not be found.

I then tried REGSVR32 qmgr.dll & REGSVR32 qmgrprxy.dll.

Then I could not find qmgr.dll & qmgrprxy.dll.

Next error message was LOAD LIBRARY ("qmgr.dll") failed - The specific
module could not be found.

After installing BITS to registry, I went back to Services to start and
noticed that there were No Hardware Profiles in the box to check.

By the way. I have tried everything that I could find suggested by Taurarian
on the problem.

I appreciate your help. Will posted entire KB842773 log file in next
message. Maybe that will help.




"PA Bear" wrote:

> Was a Norton product ever installed on the laptop? (Very often new Dells
> will come with a trial-version of NAV or NIS preinstalled.)
>
> Why did you need to reinstall WinXP? Does "wiped" mean you formatted before
> reinstalling WinXP?
>
> What did you use to reinstall WinXP? Did the install media come with the
> laptop?
>
> How long ago did you reinstall WinXP? At any point after installing, was
> the laptop ever connected to the 'net without either the Windows Firewall or
> a third-party one installed?
>
> What does windowsupdate.log (or possibly windows_update.log) have to say?
> Post any errors you associated with this BITS problem.
>
> How to read the Windowsupdate.log file:
> http://support.microsoft.com/?kbid=902093
>
> You might compare the error(s) to those listed here:
> http://inetexplorer.mvps.org/archive...date_codes.htm and/or go to
> http://windowsupdate.microsoft.com > click on Help and Support link in left
> pane > Solve problems on your own.
>
> Also see:
> http://groups.google.com/group/micro...dec64efe056573
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org
>
>
> str8dancer wrote:
> > PA Bear, no. In fact I just installed xp on a wiped Dell c600 laptop and
> > all I wanted to do get the updates and then SP2. str8dancer
> >
> > "PA Bear" wrote:
> >
> > > Uninstall a Norton (e.g., NAV, NSW, NIS) application recently?
> > > --
> > > ~Robear Dyer (PA Bear)
> > > MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org
> > >
> > > str8dancer wrote:
> > > > I can not download from WU because BITS service will not start, Error
> > > > 126. Whwn I go to Services I get a message that reads, Configuration
> > > > Manager: The specified device instance handle does not correspond to
> > > > a present devices. Plus there are no hardware Profiles to enable.
> > > > Thank you. Mike <snip>
>
>

I cannot find any specific errors in the log. I am thinking about
re-formatting and start afresh or using this laptop for a doorstop

Thanks


13.780: SetAltOsLoaderPath: No section uses DirId 65701; done.
13.810: DoInstallation: FetchSourceURL for
c:\2bb7571e9e7166fefeec37ce\update\update_SP1QFE.i nf failed
13.810: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB842773$
13.830: LoadFileQueues: SetupGetSourceFileLocation for halacpi.dll failed:
0xe0000102
13.840: BuildCabinetManifest: update.url absent
13.840: AnalyzePhaseZero used 0 ticks
13.860: No c:\windows\INF\updtblk.inf file.
13.920: AnalyzePhaseOne: used 80 ticks
13.920: AnalyzeComponents: Hotpatch analysis disabled; skipping.
13.920: AnalyzeComponents: Hotpatching is disabled.
13.920: Persisted hotfix directory is missing.
13.920: FindFirstFile c:\windows\$hf_mig$\*.*
13.920: Error getting find handle for c:\windows\$hf_mig$\*.*
13.970: AnalyzeForBranching used 50 ticks.
13.970: AnalyzePhaseTwo used 0 ticks
13.970: AnalyzePhaseThree used 0 ticks
13.970: AnalyzePhaseFive used 0 ticks
13.970: AnalyzePhaseSix used 0 ticks
13.970: AnalyzeComponents used 130 ticks
13.970: Downloading 0 files
13.970: bPatchMode = FALSE
13.970: Inventory complete: ReturnStatus=0, 160 ticks
13.970: Num Ticks for invent : 160
13.980: DoInstallation: ApplyAdminSystemAclsRecursive for
c:\windows\$hf_mig$ failed; error=0x00000003
13.980: Allocation size of drive C: is 4096 bytes, free space = 17012879360
bytes
13.990: LoadFileQueues: SetupGetSourceFileLocation for halacpi.dll failed:
0xe0000102
14.080: Drive C: free 16224MB req: 8MB w/uninstall 10MB
14.080: Num Ticks for download : 110
14.080: CabinetBuild complete
14.080: Num Ticks for Cabinet build : 0
14.120: LoadFileQueues: SetupGetSourceFileLocation for halacpi.dll failed:
0xe0000102
14.181: Num Ticks for Backup : 101
14.481: Num Ticks for creating uninst inf : 300
14.491: Registering Uninstall Program for -> KB842773, KB842773 , 0x0
14.491: LoadFileQueues: SetupGetSourceFileLocation for halacpi.dll failed:
0xe0000102
14.511: MySetRestorePoint: LoadLibrary for SrClient.DLL failed: 0x7e
14.521: Copied file: C:\WINDOWS\System32\spmsg.dll
15.532: SfcTurnOff: System is not Win2k < SP2; Not turning off SFC.
15.532: SfcTurnOff: SFC was not turned off; using MakeSfcFileException.
15.543: StopServices: OpenService failed :0x424
16.704: VerifySize: Unable to obtain Target file size:
C:\WINDOWS\System32\bits\qmgr.dll
16.924: Copied file: C:\WINDOWS\System32\DllCache\qmgrprxy.dll
16.945: Copied file: C:\WINDOWS\System32\DllCache\qmgr.dll
17.165: AtomicReplaceFile: Calling HpReplaceSystemModule(
C:\WINDOWS\System32\bits\qmgr.dll, HFX10FA.tmp, _000025_.tmp, FALSE ).
17.165: AtomicReplaceFile: HpReplaceSystemModule failed; status=0xc0000003,
location=684.
17.165: DoNoDelayReplace: Atomic replace support not implemented; disabling.
17.165: Copied file: C:\WINDOWS\System32\bits\qmgr.dll
17.175: Copied file: C:\WINDOWS\System32\xpob2res.dll
17.265: Copied file: C:\WINDOWS\System32\winhttp.dll
17.465: Copied file (delayed): C:\WINDOWS\System32\SET10FC.tmp
17.475: Copied file: C:\WINDOWS\System32\bitsprx3.dll
17.495: Copied file: C:\WINDOWS\System32\bitsprx2.dll
17.535: Copied file: C:\WINDOWS\System32\DllCache\bitsprx3.dll
17.575: Copied file: C:\WINDOWS\System32\DllCache\bitsprx2.dll
17.605: Num Ticks for Copying files : 3124
17.796: Num Ticks for Reg update and deleting 0 size files : 191
17.796: DoInstallation: ApplyAdminSystemAclsRecursive for
c:\windows\$hf_mig$\KB842773 failed; error=0x00000003
17.796: Starting process: c:\2bb7571e9e7166fefeec37ce\\SP1QFE\bitsinst.exe
/setupservice /resourcedll:c:\2bb7571e9e7166fefeec37ce\\SP1QFE\xp ob2res.dll
19.358: Return Code = 0
19.358: Starting process: c:\2bb7571e9e7166fefeec37ce\\SP1QFE\bitsinst.exe
/setbackupfilter
20.530: Return Code = 10
20.530: DoInstallation:RunInfProcesses for ProcessesToRun Failed
20.530: KB842773 Setup encountered an error: An error in updating your
system has occurred.
20.560: An error in updating your system has occurred.

Select 'OK' to undo the changes that have been made, or select 'Cancel' to
quit. If you select 'Cancel', your system will be left in a partially updated
state and may not work correctly.
36.523: Message displayed to the user: An error in updating your system has
occurred.

Select 'OK' to undo the changes that have been made, or select 'Cancel' to
quit. If you select 'Cancel', your system will be left in a partially updated
state and may not work corr
36.523: User Input: OK
36.533: Starting process:
C:\WINDOWS\$NtUninstallKB842773$\spuninst\spuninst .exe /~ -u -z
39.407: Dirty Uninstall was successful
1.212:
================================================== ==============================
1.212: 2006/02/12 23:07:25.835 (local)
1.212: c:\0edc15bdf6c6ec2d9ccd7a39f9f53b\update\update.ex e (version 5.4.15.0)
1.212: Service Pack started with following command line:
1.502: KB842773 Setup encountered an error: The system must be restarted
before installing the KB842773, to allow some prior file update operations to
complete. (These operations were previously scheduled by some other install
or uninstall operation.)
1.522: The system must be restarted before installing the KB842773, to allow
some prior file update operations to complete. (These operations were
previously scheduled by some other install or uninstall operation.)
10.345: Message displayed to the user: The system must be restarted before
installing the KB842773, to allow some prior file update operations to
complete. (These operations were previously scheduled by some other install
or uninstall operation.)
10.345: User Input: OK
10.345: Update.exe extended error code = 0xf02a
10.345: Update.exe return code was masked to 0x643 for MSI custom action
compliance.
1.552:
================================================== ==============================
1.562: 2006/02/12 23:13:06.076 (local)
1.562: c:\03bd91b1ee19a5316b4ab85d\update\update.exe (version 5.4.15.0)
1.582: Service Pack started with following command line:
3.304: DoInstallation: CleanPFR failed: 0x2
3.315: SetAltOsLoaderPath: No section uses DirId 65701; done.
3.375: DoInstallation: FetchSourceURL for
c:\03bd91b1ee19a5316b4ab85d\update\update_SP1QFE.i nf failed
3.425: LoadFileQueues: SetupGetSourceFileLocation for halacpi.dll failed:
0xe0000102
3.525: BuildCabinetManifest: update.url absent
3.525: AnalyzePhaseZero used 0 ticks
3.555: No c:\windows\INF\updtblk.inf file.
3.605: AnalyzePhaseOne: used 80 ticks
3.605: AnalyzeComponents: Hotpatch analysis disabled; skipping.
3.605: AnalyzeComponents: Hotpatching is disabled.
3.605: Persisted hotfix directory is missing.
3.605: FindFirstFile c:\windows\$hf_mig$\*.*
3.605: Error getting find handle for c:\windows\$hf_mig$\*.*
3.665: AnalyzeForBranching used 60 ticks.
3.665: AnalyzePhaseTwo used 0 ticks
3.665: AnalyzePhaseThree used 0 ticks
3.665: AnalyzePhaseFive used 0 ticks
3.665: AnalyzePhaseSix used 0 ticks
8.482: AnalyzeComponents used 4957 ticks
8.482: Downloading 0 files
8.482: bPatchMode = FALSE
8.482: Inventory complete: ReturnStatus=0, 5107 ticks
10.224: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB842773$
10.224: Num Ticks for invent : 6849
10.224: DoInstallation: ApplyAdminSystemAclsRecursive for
c:\windows\$hf_mig$ failed; error=0x00000003
10.224: Allocation size of drive C: is 4096 bytes, free space = 17297813504
bytes
10.234: LoadFileQueues: SetupGetSourceFileLocation for halacpi.dll failed:
0xe0000102
10.445: Drive C: free 16496MB req: 8MB w/uninstall 10MB
10.445: Num Ticks for download : 221
10.445: CabinetBuild complete
10.445: Num Ticks for Cabinet build : 0
10.455: LoadFileQueues: SetupGetSourceFileLocation for halacpi.dll failed:
0xe0000102
10.515: Num Ticks for Backup : 70
10.825: Num Ticks for creating uninst inf : 310
10.835: Registering Uninstall Program for -> KB842773, KB842773 , 0x0
10.835: LoadFileQueues: SetupGetSourceFileLocation for halacpi.dll failed:
0xe0000102
10.855: MySetRestorePoint: LoadLibrary for SrClient.DLL failed: 0x7e
10.885: Copied file: C:\WINDOWS\System32\spmsg.dll
11.556: SfcTurnOff: System is not Win2k < SP2; Not turning off SFC.
11.556: SfcTurnOff: SFC was not turned off; using MakeSfcFileException.
11.556: StopServices: OpenService failed :0x424
12.788: VerifySize: Unable to obtain Target file size:
C:\WINDOWS\System32\bits\qmgr.dll
12.988: Copied file: C:\WINDOWS\System32\DllCache\qmgrprxy.dll
13.028: Copied file: C:\WINDOWS\System32\DllCache\qmgr.dll
13.159: AtomicReplaceFile: Calling HpReplaceSystemModule(
C:\WINDOWS\System32\bits\qmgr.dll, HFX4.tmp, _000026_.tmp, FALSE ).
13.159: AtomicReplaceFile: HpReplaceSystemModule failed; status=0xc0000003,
location=684.
13.159: DoNoDelayReplace: Atomic replace support not implemented; disabling.
13.159: Copied file: C:\WINDOWS\System32\bits\qmgr.dll
13.159: Copied file: C:\WINDOWS\System32\xpob2res.dll
13.279: Copied file: C:\WINDOWS\System32\winhttp.dll
14.631: Copied file (delayed): C:\WINDOWS\System32\SET6.tmp
14.631: Copied file: C:\WINDOWS\System32\bitsprx3.dll
14.661: Copied file: C:\WINDOWS\System32\bitsprx2.dll
14.701: Copied file: C:\WINDOWS\System32\DllCache\bitsprx3.dll
14.711: Copied file: C:\WINDOWS\System32\DllCache\bitsprx2.dll
14.751: Num Ticks for Copying files : 3926
14.921: Num Ticks for Reg update and deleting 0 size files : 170
14.931: DoInstallation: ApplyAdminSystemAclsRecursive for
c:\windows\$hf_mig$\KB842773 failed; error=0x00000003
14.931: Starting process: c:\03bd91b1ee19a5316b4ab85d\\SP1QFE\bitsinst.exe
/setupservice /resourcedll:c:\03bd91b1ee19a5316b4ab85d\\SP1QFE\xp ob2res.dll
16.463: Return Code = 0
16.463: Starting process: c:\03bd91b1ee19a5316b4ab85d\\SP1QFE\bitsinst.exe
/setbackupfilter
17.675: Return Code = 10
17.675: DoInstallation:RunInfProcesses for ProcessesToRun Failed
17.675: KB842773 Setup encountered an error: An error in updating your
system has occurred.
17.695: An error in updating your system has occurred.

Select 'OK' to undo the changes that have been made, or select 'Cancel' to
quit. If you select 'Cancel', your system will be left in a partially updated
state and may not work correctly.
38.085: Message displayed to the user: An error in updating your system has
occurred.

Select 'OK' to undo the changes that have been made, or select 'Cancel' to
quit. If you select 'Cancel', your system will be left in a partially updated
state and may not work corr
38.085: User Input: OK
38.085: Starting process:
C:\WINDOWS\$NtUninstallKB842773$\spuninst\spuninst .exe /~ -u -z
40.468: Dirty Uninstall was successful
1.212:
================================================== ==============================
1.212: 2006/02/12 23:48:18.744 (local)
1.212: c:\6ea2f649c1ffb88ac558967442bda6\update\update.ex e (version 5.4.15.0)
1.212: Service Pack started with following command line:
2.744: KB842773 Setup encountered an error: The system must be restarted
before installing the KB842773, to allow some prior file update operations to
complete. (These operations were previously scheduled by some other install
or uninstall operation.)
3.105: The system must be restarted before installing the KB842773, to allow
some prior file update operations to complete. (These operations were
previously scheduled by some other install or uninstall operation.)
12.728: Message displayed to the user: The system must be restarted before
installing the KB842773, to allow some prior file update operations to
complete. (These operations were previously scheduled by some other install
or uninstall operation.)
12.728: User Input: OK
12.728: Update.exe extended error code = 0xf02a
12.728: Update.exe return code was masked to 0x643 for MSI custom action
compliance.
2.273:
================================================== ==============================
2.293: 2006/02/13 00:56:12.649 (local)
2.293: c:\01b4e9876df34d0326f3\update\update.exe (version 5.4.15.0)
2.313: Service Pack started with following command line:
9.103: DoInstallation: CleanPFR failed: 0x2
9.103: SetAltOsLoaderPath: No section uses DirId 65701; done.
9.123: DoInstallation: FetchSourceURL for
c:\01b4e9876df34d0326f3\update\update_SP1QFE.inf failed
9.123: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB842773$
9.173: LoadFileQueues: SetupGetSourceFileLocation for halacpi.dll failed:
0xe0000102
9.353: BuildCabinetManifest: update.url absent
9.353: AnalyzePhaseZero used 0 ticks
9.363: No c:\windows\INF\updtblk.inf file.
9.423: AnalyzePhaseOne: used 70 ticks
9.423: AnalyzeComponents: Hotpatch analysis disabled; skipping.
9.423: AnalyzeComponents: Hotpatching is disabled.
9.423: Persisted hotfix directory is missing.
9.423: FindFirstFile c:\windows\$hf_mig$\*.*
9.423: Error getting find handle for c:\windows\$hf_mig$\*.*
9.473: AnalyzeForBranching used 50 ticks.
9.473: AnalyzePhaseTwo used 0 ticks
9.473: AnalyzePhaseThree used 0 ticks
9.473: AnalyzePhaseFive used 0 ticks
9.473: AnalyzePhaseSix used 0 ticks
9.473: AnalyzeComponents used 120 ticks
9.473: Downloading 0 files
9.473: bPatchMode = FALSE
9.473: Inventory complete: ReturnStatus=0, 350 ticks
9.473: Num Ticks for invent : 350
9.473: DoInstallation: ApplyAdminSystemAclsRecursive for c:\windows\$hf_mig$
failed; error=0x00000003
9.483: Allocation size of drive C: is 4096 bytes, free space = 17290461184
bytes
9.483: LoadFileQueues: SetupGetSourceFileLocation for halacpi.dll failed:
0xe0000102
9.673: Drive C: free 16489MB req: 8MB w/uninstall 10MB
9.673: Num Ticks for download : 200
9.673: CabinetBuild complete
9.673: Num Ticks for Cabinet build : 0
9.683: LoadFileQueues: SetupGetSourceFileLocation for halacpi.dll failed:
0xe0000102
9.744: Num Ticks for Backup : 71
10.074: Num Ticks for creating uninst inf : 330
10.074: Registering Uninstall Program for -> KB842773, KB842773 , 0x0
10.084: LoadFileQueues: SetupGetSourceFileLocation for halacpi.dll failed:
0xe0000102
10.104: MySetRestorePoint: LoadLibrary for SrClient.DLL failed: 0x7e
10.144: Copied file: C:\WINDOWS\System32\spmsg.dll
10.825: SfcTurnOff: System is not Win2k < SP2; Not turning off SFC.
10.825: SfcTurnOff: SFC was not turned off; using MakeSfcFileException.
12.067: VerifySize: Unable to obtain Target file size:
C:\WINDOWS\System32\bits\qmgr.dll
12.327: Copied file: C:\WINDOWS\System32\DllCache\qmgrprxy.dll
12.367: Copied file: C:\WINDOWS\System32\DllCache\qmgr.dll
12.498: AtomicReplaceFile: Calling HpReplaceSystemModule(
C:\WINDOWS\System32\bits\qmgr.dll, HFX4.tmp, _000027_.tmp, FALSE ).
12.498: AtomicReplaceFile: HpReplaceSystemModule failed; status=0xc0000003,
location=684.
12.498: DoNoDelayReplace: Atomic replace support not implemented; disabling.
12.498: Copied file: C:\WINDOWS\System32\bits\qmgr.dll
12.498: Copied file: C:\WINDOWS\System32\xpob2res.dll
12.598: Copied file: C:\WINDOWS\System32\winhttp.dll
13.940: Copied file (delayed): C:\WINDOWS\System32\SET6.tmp
13.940: Copied file: C:\WINDOWS\System32\bitsprx3.dll
13.970: Copied file: C:\WINDOWS\System32\bitsprx2.dll
14.020: Copied file: C:\WINDOWS\System32\DllCache\bitsprx3.dll
14.030: Copied file: C:\WINDOWS\System32\DllCache\bitsprx2.dll
14.060: Num Ticks for Copying files : 3986
14.270: Num Ticks for Reg update and deleting 0 size files : 210
14.270: DoInstallation: ApplyAdminSystemAclsRecursive for
c:\windows\$hf_mig$\KB842773 failed; error=0x00000003
14.270: Starting process: c:\01b4e9876df34d0326f3\\SP1QFE\bitsinst.exe
/setupservice /resourcedll:c:\01b4e9876df34d0326f3\\SP1QFE\xpob2r es.dll
15.902: Return Code = 0
15.902: Starting process: c:\01b4e9876df34d0326f3\\SP1QFE\bitsinst.exe
/setbackupfilter
17.284: Return Code = 10
17.284: DoInstallation:RunInfProcesses for ProcessesToRun Failed
17.284: KB842773 Setup encountered an error: An error in updating your
system has occurred.
17.304: An error in updating your system has occurred.

Select 'OK' to undo the changes that have been made, or select 'Cancel' to
quit. If you select 'Cancel', your system will be left in a partially updated
state and may not work correctly.
26.408: Message displayed to the user: An error in updating your system has
occurred.

Select 'OK' to undo the changes that have been made, or select 'Cancel' to
quit. If you select 'Cancel', your system will be left in a partially updated
state and may not work corr
26.408: User Input: OK
26.408: Starting process:
C:\WINDOWS\$NtUninstallKB842773$\spuninst\spuninst .exe /~ -u -z
28.811: Dirty Uninstall was successful


"str8dancer" wrote:

> I work for a major youth non-profit organization. Used laptops were given by
> a major for profit organization. Laptops were wiped of all their software
> including operating system. I booted from a CD-ROM with an available licensed
> XP Pro disk, re-formatted and then installed the OS. I then installed Office
> and then set-up the internet connection. I immediately went to Windowsupdate
> to download updates and my plan was to continue and install SP2.
> Windowsupdate worked fine and the file to update was the BITS 2.0 and
> WinHTTP 5.1.
>
> Windowsupdate.log file
> 2006-02-05 15:13:21 SUCCESS IUCTL Starting
> 2006-02-05 15:13:21 SUCCESS IUCTL Shutting Down
>
> The problem started during the installation of BITS & Win HTTP. It failed.
>
> I have no idea if Norton has ever been on the system. Quite possibly.
>
> I have been to castlecops. That is where I got the registry fix to add BITS
> to Services (prior to that BITS was not a listed service.)
>
> So the first error message that I got was a message that BITS service will
> not start and Error Code 126, The specific module could not be found.
>
> I then tried REGSVR32 qmgr.dll & REGSVR32 qmgrprxy.dll.
>
> Then I could not find qmgr.dll & qmgrprxy.dll.
>
> Next error message was LOAD LIBRARY ("qmgr.dll") failed - The specific
> module could not be found.
>
> After installing BITS to registry, I went back to Services to start and
> noticed that there were No Hardware Profiles in the box to check.
>
> By the way. I have tried everything that I could find suggested by Taurarian
> on the problem.
>
> I appreciate your help. Will posted entire KB842773 log file in next
> message. Maybe that will help.
>
>
>
>
> "PA Bear" wrote:
>
> > Was a Norton product ever installed on the laptop? (Very often new Dells
> > will come with a trial-version of NAV or NIS preinstalled.)
> >
> > Why did you need to reinstall WinXP? Does "wiped" mean you formatted before
> > reinstalling WinXP?
> >
> > What did you use to reinstall WinXP? Did the install media come with the
> > laptop?
> >
> > How long ago did you reinstall WinXP? At any point after installing, was
> > the laptop ever connected to the 'net without either the Windows Firewall or
> > a third-party one installed?
> >
> > What does windowsupdate.log (or possibly windows_update.log) have to say?
> > Post any errors you associated with this BITS problem.
> >
> > How to read the Windowsupdate.log file:
> > http://support.microsoft.com/?kbid=902093
> >
> > You might compare the error(s) to those listed here:
> > http://inetexplorer.mvps.org/archive...date_codes.htm and/or go to
> > http://windowsupdate.microsoft.com > click on Help and Support link in left
> > pane > Solve problems on your own.
> >
> > Also see:
> > http://groups.google.com/group/micro...dec64efe056573
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org
> >
> >
> > str8dancer wrote:
> > > PA Bear, no. In fact I just installed xp on a wiped Dell c600 laptop and
> > > all I wanted to do get the updates and then SP2. str8dancer
> > >
> > > "PA Bear" wrote:
> > >
> > > > Uninstall a Norton (e.g., NAV, NSW, NIS) application recently?
> > > > --
> > > > ~Robear Dyer (PA Bear)
> > > > MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org
> > > >
> > > > str8dancer wrote:
> > > > > I can not download from WU because BITS service will not start, Error
> > > > > 126. Whwn I go to Services I get a message that reads, Configuration
> > > > > Manager: The specified device instance handle does not correspond to
> > > > > a present devices. Plus there are no hardware Profiles to enable.
> > > > > Thank you. Mike <snip>
> >
> >

To me, the pertinent diagnostic errors shown in the log are:

<QP>
13.980: DoInstallation: ApplyAdminSystemAclsRecursive for
c:\windows\$hf_mig$ failed; error=0x00000003

[archived threads related to the above: http://snipurl.com/mm8b]

1.502: KB842773 Setup encountered an error: The system must be restarted
before installing the KB842773, to allow some prior file update operations
to
complete. (These operations were previously scheduled by some other install
or uninstall operation.)

[ ^^ Something to do with the install of WinXP or Office? ^^ ]

[archived threads related to the above: http://snipurl.com/mm8c]

12.728: Update.exe extended error code = 0xf02a
12.728: Update.exe return code was masked to 0x643 for MSI custom action
compliance.

[archived threads related to the above: http://snipurl.com/mm89]

</QP>

> > By the way. I have tried everything that I could find suggested by
> > Taurarian on the problem.

Well, if she wasn't able to help you, I doubt I'll be able to. <wink>
Hopefully the above links might shed some light on the issues.

Contact Product Support Services
http://support.microsoft.com/support...ct/default.asp

An email to or might get the ball
rolling, too. Cite this newsgroup thread (yours) in your message:
http://groups.google.com/group/micro...c0f671a2a7d6e6
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org


str8dancer wrote:
> I cannot find any specific errors in the log. I am thinking about
> re-formatting and start afresh or using this laptop for a doorstop
<log snipped>
>
> "str8dancer" wrote:
> > I work for a major youth non-profit organization. Used laptops were
> > given by a major for profit organization. Laptops were wiped of all
> > their software including operating system. I booted from a CD-ROM with
> > an available licensed XP Pro disk, re-formatted and then installed the
> > OS. I then installed Office and then set-up the internet connection. I
> > immediately went to Windowsupdate to download updates and my plan was
> > to continue and install SP2. Windowsupdate worked fine and the file to
> > update was the BITS 2.0 and WinHTTP 5.1.
> >
> > Windowsupdate.log file
> > 2006-02-05 15:13:21 SUCCESS IUCTL Starting
> > 2006-02-05 15:13:21 SUCCESS IUCTL Shutting Down
> >
> > The problem started during the installation of BITS & Win HTTP. It
> > failed.
> >
> > I have no idea if Norton has ever been on the system. Quite possibly.
> >
> > I have been to castlecops. That is where I got the registry fix to add
> > BITS to Services (prior to that BITS was not a listed service.)
> >
> > So the first error message that I got was a message that BITS service
> > will not start and Error Code 126, The specific module could not be
> > found.
> >
> > I then tried REGSVR32 qmgr.dll & REGSVR32 qmgrprxy.dll.
> >
> > Then I could not find qmgr.dll & qmgrprxy.dll.
> >
> > Next error message was LOAD LIBRARY ("qmgr.dll") failed - The specific
> > module could not be found.
> >
> > After installing BITS to registry, I went back to Services to start and
> > noticed that there were No Hardware Profiles in the box to check.
> >
> > By the way. I have tried everything that I could find suggested by
> > Taurarian on the problem.
> >
> > I appreciate your help. Will posted entire KB842773 log file in next
> > message. Maybe that will help.
> >
> > "PA Bear" wrote:
> >
> > > Was a Norton product ever installed on the laptop? (Very often new
> > > Dells will come with a trial-version of NAV or NIS preinstalled.)
> > >
> > > Why did you need to reinstall WinXP? Does "wiped" mean you formatted
> > > before reinstalling WinXP?
> > >
> > > What did you use to reinstall WinXP? Did the install media come with
> > > the laptop?
> > >
> > > How long ago did you reinstall WinXP? At any point after installing,
> > > was the laptop ever connected to the 'net without either the Windows
> > > Firewall or a third-party one installed?
> > >
> > > What does windowsupdate.log (or possibly windows_update.log) have to
> > > say? Post any errors you associated with this BITS problem.
> > >
> > > How to read the Windowsupdate.log file:
> > > http://support.microsoft.com/?kbid=902093
> > >
> > > You might compare the error(s) to those listed here:
> > > http://inetexplorer.mvps.org/archive...date_codes.htm and/or
> > > go to http://windowsupdate.microsoft.com > click on Help and Support
> > > link in left pane > Solve problems on your own.
> > >
> > > Also see:
> > > http://groups.google.com/group/micro...dec64efe056573
> > > --
> > > str8dancer wrote:
> > > > PA Bear, no. In fact I just installed xp on a wiped Dell c600
> > > > laptop and all I wanted to do get the updates and then SP2.
> > > > str8dancer
> > > >
> > > > "PA Bear" wrote:
> > > >
> > > > > Uninstall a Norton (e.g., NAV, NSW, NIS) application recently?
> > > > > --
> > > > > str8dancer wrote:
> > > > > > I can not download from WU because BITS service will not start,
> > > > > > Error 126. Whwn I go to Services I get a message that reads,
> > > > > > Configuration Manager: The specified device instance handle
> > > > > > does not correspond to a present devices. Plus there are no
> > > > > > hardware Profiles to enable. Thank you. Mike <snip>