KB890830 keeps coming back!

Ive been going through this for a couple of months now... my little yellow
update shield on the bottom right, WILL NOT go away no matter how many times
i tell it to install. It does go away for about 15-20 seconds after install,
but pops back up with that same stupid removal tool KB890830 update!
Ive seen a few posts here with people having the same problem, but I havent
seen anyone post the solution, and these replies are being labeled helpful?
How have you guys fixed it?
Im using XP, and yes ive even manually downloaded and ran the thing but it
has not stopped windows from popping the little yellow pain in my ass back up.
If someone can tell me how they fixed it (and had the same problem), now
THAT would be worth tagging as helpful!

Frustrated wrote:
> Ive been going through this for a couple of months now... my little
> yellow update shield on the bottom right, WILL NOT go away no
> matter how many times i tell it to install. It does go away for
> about 15-20 seconds after install, but pops back up with that same
> stupid removal tool KB890830 update!
> Ive seen a few posts here with people having the same problem, but
> I havent seen anyone post the solution, and these replies are being
> labeled helpful? How have you guys fixed it?
> Im using XP, and yes ive even manually downloaded and ran the thing
> but it has not stopped windows from popping the little yellow pain
> in my ass back up. If someone can tell me how they fixed it (and
> had the same problem), now
> THAT would be worth tagging as helpful!

You realize that if messages are being 'tagged' in any way - you are using
some web forum front-end and/or web forum that is synchronizing the actual
newsgroups the information you are seeing is likely coming from, right?

Also - it would be good if you actually gave details on *your* problem
instead of loosely referring to others that supposedly have the same problem
(provide links to those who have the same problem and who have responses
labeled as helpful, give details on *your* system and what *you* have
tried.)

Not sure how - you are not going to learn any younger how to help yourself
obtain better help with computing issues.

You are posting in the Windows-version/edition/SP-level non-specific group
of "Windows Update". This is the correct place to come with problems with
various aspects of Windows Updates - so that is good - but you have not
given any details beyond the specific KB###### of the update you are having
issues with and a general idea of the OS. Fantastic - but not enough
really.

The Microsoft Windows Malicious Software Removal Tool helps remove specific,
prevalent malicious software from computers that are running Windows 7,
Windows Vista, Windows Server 2003, Windows Server 2008, Windows XP, or
Windows 2000
http://support.microsoft.com/kb/890830

There is the knowledge base article around the update. It is usually
updated once per month (meaning you will get a new version each month at
least) and applies to all 32-bit versions (at least) of Windows (workstation
and server) OSes since and including Windows 2000.

You have Windows XP - but Windows XP what with what service pack and what
version of Internet Explorer?

Press and hold down the Windows key on your keyboard and then press the
"Pause/Break" key. Let go of both. This is equivalent in Windows XP to
having right-clicked on the "My Computer" icon and chosen "Properties"
from the menu that appears. When the new window appears - ensure you are
under the "General" tab. Is there *anything* in there to indicate you
have a 64-bit version of Windows XP, like the words, "Windows XP
Professional x64 Edition Version"?

Next we will get the edition and version information...

Start button --> RUN
(no "RUN"? Press the "Windows Key" + R on your keyboard)
--> type in:
winver
--> Click OK.

The picture at the top of the window that opens will give you the general
(Operating System name and edition) while the line starting with the word
"version" will give you the rest of the story. Post _both_ in response
to this message verbatim. No paraphrasing - instead - ensure
character-for-character copying. That's the edition (in the top picture)
and the exact version number in detail (the 'version' line.)

What version of Internet Explorer are you currently using? Easy to find
out. Open Internet Explorer and while that is in-focus, press and hold
the "ALT" key on your keyboard. With the "ALT" key still pressed, press
(just once, no holding) the "H" key. Now, with the "ALT" key still
pressed, press (just once, no holding) the "A" key. That will bring up
the "About Internet Explorer" window. It will give you the exact version
you are using - repeat what you see there in response to this message.

That's some basic information about your system - but I would suggest you
also do some cleanup. Nothing I am about to ask you to do is 'dangerous' -
but as with anything that has to do with computing - you would be foolish
not to do an extra run of your normal backup methodology just to be safe.
If you don't have a backup system in place - that is unwise at best and you
should likely fix that before you ever worry about dopng anything else on
that computer again. I know too many people who say things like, "I don't
have anything on the computer that's important..." - but they still have and
use the computer - so that cannot be true. ;-) Backup your documents,
email, contacts, bookmarks/Internet favorites, music, pictures, etc...

This will take time and effort - but if you have done as much as you imply
you have in the past - this should be a cakewalk.

Reboot so you start with a fresh machine. For everything here you will
need to logon as an user with administrative (installation) priviledges.

Fix your file/registry permissions...

Ignore the title and follow the sub-section under
"Advanced Troubleshooting" titled,
"Method 1: Reset the registry and the file permissions"
http://support.microsoft.com/kb/949377
*will take time
** Ignore the last step (6) - you should already have SP3 - but
if not - you are not going to install it right now.

You will likely see errors pass by if you watching, even count up. No
worries *at this time*.

*After* that is done, continue on to the next part where you clean off
some excess (unnecessary) files. It only removes those you definitely
do not need, if you follow the directions *as given* and do not deviate.
So reboot (for each of these steps, it is just best to reboot right
before - but I will continue to point that out) and logon as an user with
administrative priviledges.

Download/install the "Windows Installer CleanUp Utility":
http://support.microsoft.com/kb/290301

After installing, do the following:

Start button --> RUN
(no "RUN"? Press the "Windows Key" + R on your keyboard)
--> type in:
"%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g!
--> Click OK.
(The quotation marks and percentage signs and spacing should be exact.)

It will flash by *quick*, don't expect much out of this step to get
excited about. But the cleaner your machine is to start with, the
better your luck will be later (not really luck - more like preparedness,
but that's not as fun to think about, eh?)

Yeah - you will get tired of rebooting - but let's soldier on and reboot
again and logon as an user with administrative priviledges.

This time (and this is one of the more time-consuming steps) you will be
running (one at a time with a reboot in-between) two different
anti-spyware/anti-malware applications to ensure you come up clean.

Download, install, run, update and perform a full scan with the following
(freeware version):

SuperAntiSpyware
http://www.superantispyware.com/

Reboot and logon as administrative user.

Download, install, run, update and perform a full scan with the following
(freeware version):

MalwareBytes
http://www.malwarebytes.com/

You may find nothing, you may find only cookies, you may think it is a
waste of time - but if you do all this and report back here with what you
do/don't find as you are doing all of it - you are adding more pieces to
the puzzle and the entire picture just may become clearer and your
problem resolved.

Reboot and logon as administrative user.

Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/d...displaylang=en

Reboot and logon as administrative user.

Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
.... and save it to the root of your C:\ drive. After saving it to the
root of the C:\ drive, do the following:

Close all Internet Explorer windows and other applications.

Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.

(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...

Reboot and logon as administrative user.

Visit this web page:

How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

.... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
both times. Check the "I agree" box and click on "Next". Check the box
for "Run aggressive options (not recommended)" and click "Next". Let
it finish up and follow the prompts until it is done. Close/exit and
reboot when it is.

You should now perform a full CHKDSK on your system drive (C...

How to scan your disks for errors
http://support.microsoft.com/kb/315265
* will take time and a reboot

You should now perform a full Defragment on your system drive (C...

How to Defragment your hard drives
http://support.microsoft.com/kb/314848
* will take time

Log on as an user with administrative rights and open Internet Explorer
and visit http://windowsupdate.microsoft.com/ and select to do a
CUSTOM scan...

Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.

Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.

Reboot again.

If it did work - try the web page again - selecting no more than 3-5 at a
time. Rebooting as needed.

The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one and any of the "Office Live" ones or
"Windows Live" ones for now. I would completely avoid the
Optional Hardware updates. Also - I do not see any urgent need to
install Internet Explorer 8 at this time.

Seriously - do all that. This is like antibiotics - don't skip a single
step, don't quit because you think things will be okay now - go through
until the end, until you have done everything given in the order given. If
you have a problem with a step come ask and let someone here get you
through that step. If you don't understand how to do a step, come back
and ask here about that step and let someone walk you through it.

Then - when done - let everyone here know if it worked for you - or if
you have more issues.

Try it out by doing this:

Reboot.

Log on as a user with administrative rights.

Download and run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

After all that you may find your computer runs a bit faster too - sometimes
people do.

Again - in any case - come back and reply. The rating system isn't all that
important - but a nice reply here and there is replicated throughout all the
mediums this posting will be replicated to - so that's better in my mind.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2)
when posting in a forum or newsgroup. Please do so in your next reply.

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when you bought
it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com


Frustrated wrote:
> Ive been going through this for a couple of months now... my little yellow
> update shield on the bottom right, WILL NOT go away no matter how many
> times
> i tell it to install. It does go away for about 15-20 seconds after
> install,
> but pops back up with that same stupid removal tool KB890830 update!
> Ive seen a few posts here with people having the same problem, but I
> havent
> seen anyone post the solution, and these replies are being labeled
> helpful?
> How have you guys fixed it?
> Im using XP, and yes ive even manually downloaded and ran the thing but it
> has not stopped windows from popping the little yellow pain in my ass back
> up. If someone can tell me how they fixed it (and had the same problem),
> now
> THAT would be worth tagging as helpful!