KB890830 Malicious Software Removal Tool installation never goes a

Windows XP SP3, Norton 360, DSL, Pent4 @ 2.66g. Tried both Windows & MS auto
update with same results.
For the last several, well 6 months now, the malicious software removal tool
(KB890830) seems to never completely install. When I click to install, it
prepares, then installs (full green iinstall bargraph) and the updates ready
icon in the toolbar goes away as if all ok.
Within a couple of minutes it pops back up as if I never did anything.
If I check ms update history I have successfully installed the tool 30+
times a month. help appreciated

patman wrote:
> Windows XP SP3, Norton 360, DSL, Pent4 @ 2.66g. Tried both Windows
> & MS auto update with same results.
> For the last several, well 6 months now, the malicious software
> removal tool (KB890830) seems to never completely install. When I
> click to install, it prepares, then installs (full green iinstall
> bargraph) and the updates ready icon in the toolbar goes away as if
> all ok.
> Within a couple of minutes it pops back up as if I never did
> anything.
> If I check ms update history I have successfully installed the tool
> 30+ times a month. help appreciated

Ensure your backups are current - the removal of Norton software can
sometimes cripple a computer.

Remove Norton completely. First through Add or Remove Programs control
panel and then, after rebnooting, ensuring it is completely gone using the
Norton Removal tool.

Norton Removal Tool
ftp://ftp.symantec.com/public/englis...moval_Tool.exe

After the removal of Norton - ensure the Windows XP Firewall is enabled - no
exceptions allowed at this point. Install Avira AntiVirus (free) to replace
the duties of the Norton AntiVirus component.

Now cleanup and fix your update system...

Reboot and logon as administrative user.

Download, install, run, update and perform a full scan with the following
(freeware version):

SuperAntiSpyware
http://www.superantispyware.com/

Reboot and logon as administrative user.

Download, install, run, update and perform a full scan with the following
(freeware version):

MalwareBytes
http://www.malwarebytes.com/

Reboot and logon as administrative user.

Download and run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

You may find nothing, you may find only cookies, you may think it is a
waste of time - but if you do all this and report back here with what you
do/don't find as you are doing all of it - you are adding more pieces to
the puzzle and the entire picture just may become clearer and your
problem resolved.

Reboot and logon as administrative user.

Visit this web page:

How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

.... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
both times. Check the "I agree" box and click on "Next". Check the box
for "Run aggressive options (not recommended)" and click "Next". Let
it finish up and follow the prompts until it is done. Close/exit and
reboot when it is.

You should now perform a full CHKDSK on your system drive (C...

How to scan your disks for errors
http://support.microsoft.com/kb/315265
* will take time and a reboot

You should now perform a full Defragment on your system drive (C...

How to Defragment your hard drives
http://support.microsoft.com/kb/314848
* will take time

Reboot.

Uninstall any and all third-party firewall applications (ZoneAlarm, etc)
and utilize the built-in WIndows Firewall only.

Reboot.

Log on as an user with administrative rights and open Internet Explorer
and visit http://windowsupdate.microsoft.com/ and select to do a
CUSTOM scan...

Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.

Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.

Reboot again.

If it did work - try the web page again - selecting no more than 3-5 at a
time. Rebooting as needed.

The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one and any of the "Office Live" ones or
"Windows Live" ones for now. I would completely avoid the
Optional Hardware updates. Also - I do not see any urgent need to
install Internet Explorer 8 at this time.

Seriously - do all that. This is like antibiotics - don't skip a single
step, don't quit because you think things will be okay now - go through
until the end, until you have done everything given in the order given. If
you have a problem with a step come ask and let someone here get you
through that step. If you don't understand how to do a step, come back
and ask here about that step and let someone walk you through it.

Then - when done - let everyone here know if it worked for you - or if
you have more issues.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

patman wrote:
> Windows XP SP3, Norton 360, DSL, Pent4 @ 2.66g. Tried both Windows & MS auto
> update with same results.
> For the last several, well 6 months now, the malicious software removal tool
> (KB890830) seems to never completely install. When I click to install, it
> prepares, then installs (full green iinstall bargraph) and the updates ready
> icon in the toolbar goes away as if all ok.
> Within a couple of minutes it pops back up as if I never did anything.
> If I check ms update history I have successfully installed the tool 30+
> times a month. help appreciated
I have the same problem. I simply turn off Automatic Updates, Open IE
goto windows update and download and install from there. Then go back
turn on Automatic Updates and when the KB890830 tries to install I
simply cancel it and tell it to not install ever. It is clunky but it
works.

patman wrote:
> Windows XP SP3, Norton 360, DSL, Pent4 @ 2.66g. Tried both Windows
> & MS auto update with same results.
> For the last several, well 6 months now, the malicious software
> removal tool (KB890830) seems to never completely install. When I
> click to install, it prepares, then installs (full green iinstall
> bargraph) and the updates ready icon in the toolbar goes away as if
> all ok.
> Within a couple of minutes it pops back up as if I never did
> anything.
> If I check ms update history I have successfully installed the tool
> 30+ times a month. help appreciated

Rick wrote:
> I have the same problem. I simply turn off Automatic Updates, Open
> IE goto windows update and download and install from there. Then
> go back turn on Automatic Updates and when the KB890830 tries to
> install I simply cancel it and tell it to not install ever. It is
> clunky but it works.

Since you have the 'same problem' and you gave no further information about
your setup - I suppose you have the exact described system too.

Ensure your backups are current - the removal of Norton software can
sometimes cripple a computer.

Remove Norton completely. First through Add or Remove Programs control
panel and then, after rebnooting, ensuring it is completely gone using the
Norton Removal tool.

Norton Removal Tool
ftp://ftp.symantec.com/public/englis...moval_Tool.exe

After the removal of Norton - ensure the Windows XP Firewall is enabled - no
exceptions allowed at this point. Install Avira AntiVirus (free) to replace
the duties of the Norton AntiVirus component.

Now cleanup and fix your update system...

Reboot and logon as administrative user.

Download, install, run, update and perform a full scan with the following
(freeware version):

SuperAntiSpyware
http://www.superantispyware.com/

Reboot and logon as administrative user.

Download, install, run, update and perform a full scan with the following
(freeware version):

MalwareBytes
http://www.malwarebytes.com/

Reboot and logon as administrative user.

Download and run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

You may find nothing, you may find only cookies, you may think it is a
waste of time - but if you do all this and report back here with what you
do/don't find as you are doing all of it - you are adding more pieces to
the puzzle and the entire picture just may become clearer and your
problem resolved.

Reboot and logon as administrative user.

Visit this web page:

How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

.... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
both times. Check the "I agree" box and click on "Next". Check the box
for "Run aggressive options (not recommended)" and click "Next". Let
it finish up and follow the prompts until it is done. Close/exit and
reboot when it is.

You should now perform a full CHKDSK on your system drive (C...

How to scan your disks for errors
http://support.microsoft.com/kb/315265
* will take time and a reboot

You should now perform a full Defragment on your system drive (C...

How to Defragment your hard drives
http://support.microsoft.com/kb/314848
* will take time

Reboot.

Uninstall any and all third-party firewall applications (ZoneAlarm, etc)
and utilize the built-in WIndows Firewall only.

Reboot.

Log on as an user with administrative rights and open Internet Explorer
and visit http://windowsupdate.microsoft.com/ and select to do a
CUSTOM scan...

Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.

Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.

Reboot again.

If it did work - try the web page again - selecting no more than 3-5 at a
time. Rebooting as needed.

The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one and any of the "Office Live" ones or
"Windows Live" ones for now. I would completely avoid the
Optional Hardware updates. Also - I do not see any urgent need to
install Internet Explorer 8 at this time.

Seriously - do all that. This is like antibiotics - don't skip a single
step, don't quit because you think things will be okay now - go through
until the end, until you have done everything given in the order given. If
you have a problem with a step come ask and let someone here get you
through that step. If you don't understand how to do a step, come back
and ask here about that step and let someone walk you through it.

Then - when done - let everyone here know if it worked for you - or if
you have more issues.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Shenan Stanley wrote:
> patman wrote:
>> Windows XP SP3, Norton 360, DSL, Pent4 @ 2.66g. Tried both Windows
>> & MS auto update with same results.
>> For the last several, well 6 months now, the malicious software
>> removal tool (KB890830) seems to never completely install. When I
>> click to install, it prepares, then installs (full green iinstall
>> bargraph) and the updates ready icon in the toolbar goes away as if
>> all ok.
>> Within a couple of minutes it pops back up as if I never did
>> anything.
>> If I check ms update history I have successfully installed the tool
>> 30+ times a month. help appreciated
>
> Rick wrote:
>> I have the same problem. I simply turn off Automatic Updates, Open
>> IE goto windows update and download and install from there. Then
>> go back turn on Automatic Updates and when the KB890830 tries to
>> install I simply cancel it and tell it to not install ever. It is
>> clunky but it works.
>
> Since you have the 'same problem' and you gave no further information about
> your setup - I suppose you have the exact described system too.
>
> Ensure your backups are current - the removal of Norton software can
> sometimes cripple a computer.
>
> Remove Norton completely. First through Add or Remove Programs control
> panel and then, after rebnooting, ensuring it is completely gone using the
> Norton Removal tool.
>
> Norton Removal Tool
> ftp://ftp.symantec.com/public/englis...moval_Tool.exe
>
> After the removal of Norton - ensure the Windows XP Firewall is enabled - no
> exceptions allowed at this point. Install Avira AntiVirus (free) to replace
> the duties of the Norton AntiVirus component.
>
> Now cleanup and fix your update system...
>
> Reboot and logon as administrative user.
>
> Download, install, run, update and perform a full scan with the following
> (freeware version):
>
> SuperAntiSpyware
> http://www.superantispyware.com/
>
> Reboot and logon as administrative user.
>
> Download, install, run, update and perform a full scan with the following
> (freeware version):
>
> MalwareBytes
> http://www.malwarebytes.com/
>
> Reboot and logon as administrative user.
>
> Download and run the MSRT manually:
> http://www.microsoft.com/security/ma...e/default.mspx
>
> You may find nothing, you may find only cookies, you may think it is a
> waste of time - but if you do all this and report back here with what you
> do/don't find as you are doing all of it - you are adding more pieces to
> the puzzle and the entire picture just may become clearer and your
> problem resolved.
>
> Reboot and logon as administrative user.
>
> Visit this web page:
>
> How do I reset Windows Update components?
> http://support.microsoft.com/kb/971058
>
> ... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
> both times. Check the "I agree" box and click on "Next". Check the box
> for "Run aggressive options (not recommended)" and click "Next". Let
> it finish up and follow the prompts until it is done. Close/exit and
> reboot when it is.
>
> You should now perform a full CHKDSK on your system drive (C...
>
> How to scan your disks for errors
> http://support.microsoft.com/kb/315265
> * will take time and a reboot
>
> You should now perform a full Defragment on your system drive (C...
>
> How to Defragment your hard drives
> http://support.microsoft.com/kb/314848
> * will take time
>
> Reboot.
>
> Uninstall any and all third-party firewall applications (ZoneAlarm, etc)
> and utilize the built-in WIndows Firewall only.
>
> Reboot.
>
> Log on as an user with administrative rights and open Internet Explorer
> and visit http://windowsupdate.microsoft.com/ and select to do a
> CUSTOM scan...
>
> Every time you are about to click on something while at these web pages -
> first press and hold down the CTRL key while you click on it. You can
> release the CTRL key after clicking each time.
>
> Once the scan is done, select just _ONE_ of the high priority updates
> (deselect any others) and install it.
>
> Reboot again.
>
> If it did work - try the web page again - selecting no more than 3-5 at a
> time. Rebooting as needed.
>
> The Optional Software updates are generally safe - although I recommend
> against the "Windows Search" one and any of the "Office Live" ones or
> "Windows Live" ones for now. I would completely avoid the
> Optional Hardware updates. Also - I do not see any urgent need to
> install Internet Explorer 8 at this time.
>
> Seriously - do all that. This is like antibiotics - don't skip a single
> step, don't quit because you think things will be okay now - go through
> until the end, until you have done everything given in the order given. If
> you have a problem with a step come ask and let someone here get you
> through that step. If you don't understand how to do a step, come back
> and ask here about that step and let someone walk you through it.
>
> Then - when done - let everyone here know if it worked for you - or if
> you have more issues.
>
Thanks but, I have done all those things, do not run any Norton products
and the issue continues--Win XP Pro SP3. This has been going on for
several months and I really do not think it is a serious problem. I am
guessing it has something to do with Automatic updates. Because when it
is downloaded and Installed from Windows Update it works as it is
supposed to.--Go Figure.