KB891711 update

I have been trying to install KB891711. It installs and then on restart my
computer freezes about half way through the startup. I have tried disabling
Norton AV while installing update but I get the same results. I know the
first version of this update had problems but they issued it again and that
was to be okay. How do I check which download I am using. Any help would
be much appreciated. Easy language please.
TIA

Tia,

According to the Technical Artical that covers that KB, the new release was
put out on April 12, 2005. That should be the "only" version that is
available on the website for download. The new update was supposed to fix
the very issue that you are still having. You can open a trouble ticket with
Microsoft Technical Support via email to resolve the issue if you think you
need to install the update.

http://support.microsoft.com/oas/def...spx?gprid=6527

Terry

"betty boop" wrote:

> I have been trying to install KB891711. It installs and then on restart my
> computer freezes about half way through the startup. I have tried disabling
> Norton AV while installing update but I get the same results. I know the
> first version of this update had problems but they issued it again and that
> was to be okay. How do I check which download I am using. Any help would
> be much appreciated. Easy language please.
> TIA
>
>
>

"Terry Swift" <> wrote in message
news:E79D6605-F6D2-445B-8763-...
> Tia,
>
> According to the Technical Artical that covers that KB, the new release
was
> put out on April 12, 2005. That should be the "only" version that is
> available on the website for download. The new update was supposed to fix
> the very issue that you are still having. You can open a trouble ticket
with
> Microsoft Technical Support via email to resolve the issue if you think
you
> need to install the update.
>
> http://support.microsoft.com/oas/def...spx?gprid=6527
>
> Terry
>
Thanks for the reply. Do you think this update is something I should worry
about? I figured since it was a critical update it should be installed. I
am not a computer person but I am trying. Will Microsoft support help me
or is it not worth persuing?
Thanks
Betty



> "betty boop" wrote:
>
> > I have been trying to install KB891711. It installs and then on
restart my
> > computer freezes about half way through the startup. I have tried
disabling
> > Norton AV while installing update but I get the same results. I know
the
> > first version of this update had problems but they issued it again and
that
> > was to be okay. How do I check which download I am using. Any help
would
> > be much appreciated. Easy language please.
> > TIA
> >
> >
> >

"betty boop" <> wrote in message
news:STSGe.1948$ ...
>
> "Terry Swift" <> wrote in message
> news:E79D6605-F6D2-445B-8763-...
> > Tia,
> >
> > According to the Technical Artical that covers that KB, the new release
> was
> > put out on April 12, 2005. That should be the "only" version that is
> > available on the website for download. The new update was supposed to
fix
> > the very issue that you are still having. You can open a trouble ticket
> with
> > Microsoft Technical Support via email to resolve the issue if you think
> you
> > need to install the update.
> >
> > http://support.microsoft.com/oas/def...spx?gprid=6527
> >
> > Terry
> >
> Thanks for the reply. Do you think this update is something I should
worry
> about? I figured since it was a critical update it should be installed.
I
> am not a computer person but I am trying. Will Microsoft support help me
> or is it not worth persuing?
> Thanks
> Betty

Terry, I did go to the site you recommendded and explained my problem and
they are to reply within a day.
Thanks
Betty
>
>
>
> > "betty boop" wrote:
> >
> > > I have been trying to install KB891711. It installs and then on
> restart my
> > > computer freezes about half way through the startup. I have tried
> disabling
> > > Norton AV while installing update but I get the same results. I know
> the
> > > first version of this update had problems but they issued it again
and
> that
> > > was to be okay. How do I check which download I am using. Any help
> would
> > > be much appreciated. Easy language please.
> > > TIA
> > >
> > >
> > >
>
>