KB891861 - Update rollup 1 for 2000 service pack 4 (specifically fastfat.sys) breaks ability to save Office docs to floppy

After applying this update, all our Windows 2000 machines were unable to
save Word XP docs to a floppy disk. ( I know, archaic method but what're ya
gonna do?)
They could save it as .rtf or any other format but not .doc. Some were
having trouble with Excel as well.

We did some troubleshooting and found that replacing fastfat.sys in
system32\drivers and system32\dllcache with the version in the uninstall
folder fixed the problem.

Hope this helps others with the same problem.

Tom

Tom S wrote:

> After applying this update, all our Windows 2000 machines were unable to
> save Word XP docs to a floppy disk.

This sounds worrying, does it happen ONLY from within Word, or does it
also happen when you COPY the file from Windows Explorer?

--
Gerry Hickman (London UK)

Only from within Word.

"Gerry Hickman" <> wrote in message
news:...
> Tom S wrote:
>
>> After applying this update, all our Windows 2000 machines were unable to
>> save Word XP docs to a floppy disk.
>
> This sounds worrying, does it happen ONLY from within Word, or does it
> also happen when you COPY the file from Windows Explorer?
>
> --
> Gerry Hickman (London UK)

Hi Tom,

>>>After applying this update, all our Windows 2000 machines were unable to
>>>save Word XP docs to a floppy disk.
>>
>>This sounds worrying, does it happen ONLY from within Word, or does it
>>also happen when you COPY the file from Windows Explorer?

OK, we're getting the same problem in Word 2000 on ALL our computers!

Initial testing with Word 2003 seems to indicate it works OK, but it's
too early to say for sure.

--
Gerry Hickman (London UK)

FYI - Microsoft is aware of the issue in regards to working with Word
documents from floppy diskettes. Anyone can contact Microsoft Product
Support Services and report the issue. They inturn will send you a
non-public fix of 904368.

"Gerry Hickman" <> wrote in message
news:...
> Hi Tom,
>
>>>>After applying this update, all our Windows 2000 machines were unable to
>>>>save Word XP docs to a floppy disk.
>>>
>>>This sounds worrying, does it happen ONLY from within Word, or does it
>>>also happen when you COPY the file from Windows Explorer?
>
> OK, we're getting the same problem in Word 2000 on ALL our computers!
>
> Initial testing with Word 2003 seems to indicate it works OK, but it's too
> early to say for sure.
>
> --
> Gerry Hickman (London UK)

Yes, I saw they updated the support page on July 30th and plan to re-release
the rollup. Maybe it was a data theft prevention security fix!

"neo [mvp outlook]" <> wrote in message
news:...
> FYI - Microsoft is aware of the issue in regards to working with Word
> documents from floppy diskettes. Anyone can contact Microsoft Product
> Support Services and report the issue. They inturn will send you a
> non-public fix of 904368.
>
> "Gerry Hickman" <> wrote in message
> news:...
>> Hi Tom,
>>
>>>>>After applying this update, all our Windows 2000 machines were unable
>>>>>to save Word XP docs to a floppy disk.
>>>>
>>>>This sounds worrying, does it happen ONLY from within Word, or does it
>>>>also happen when you COPY the file from Windows Explorer?
>>
>> OK, we're getting the same problem in Word 2000 on ALL our computers!
>>
>> Initial testing with Word 2003 seems to indicate it works OK, but it's
>> too early to say for sure.
>>
>> --
>> Gerry Hickman (London UK)
>
>

Tom S wrote:

> Yes, I saw they updated the support page on July 30th and plan to re-release
> the rollup.

Duh!

--
Gerry Hickman (London UK)