KB892130

automatic download of this update removed all my passwords and sign ons from
my system. going back and trying to restore from previous restores would not
work. Why?

Hello John,

So does the same thing happen when you reboot into Safe Mode to then Restore ?

Have you tried these operations running in safe mºde?

In safe mode, some of the protective services which these programs use to
ensure that they aren't removed, are not running, so they are easier to
remºve.


Getting into Windows Safe Mode.

<http://www.computerhope.com/issues/chsafe.htm>


Can you tell me what antivirus product you are running?

I hope this post is helpful.

Let us know how it works ºut.

Ǝиçεl
- -- ---

"John Zarkowski" wrote:

> automatic download of this update removed all my passwords and sign ons from
> my system. going back and trying to restore from previous restores would not
> work. Why?

Tried that to no avail!

"Engel" wrote:

> Hello John,
>
> So does the same thing happen when you reboot into Safe Mode to then Restore ?
>
> Have you tried these operations running in safe mºde?
>
> In safe mode, some of the protective services which these programs use to
> ensure that they aren't removed, are not running, so they are easier to
> remºve.
>
>
> Getting into Windows Safe Mode.
>
> <http://www.computerhope.com/issues/chsafe.htm>
>
>
> Can you tell me what antivirus product you are running?
>
> I hope this post is helpful.
>
> Let us know how it works ºut.
>
> Ǝиçεl
> - -- ---
>
> "John Zarkowski" wrote:
>
> > automatic download of this update removed all my passwords and sign ons from
> > my system. going back and trying to restore from previous restores would not
> > work. Why?

Hi John,

I'd recommend resubmitting your post here:

Help and Support

<http://support.microsoft.com/common/international.aspx?rdpath=1&gprid=9860>

<https://support.microsoft.com/oas/default.aspx?gprid=6527>

OR

I'd recommend calling 1-866-pcsafety if you are in the U.S. or Canada.

Elsewhere, call your local Microsoft subsidiary, or the number for paid
support in your locale--and ask for the free help with virus or
security-patch related issues. This help extends to spyware removal as well.

If you /clearly/ state that a specific update or virus has caused problems
and don't ask any other questions, you /should/ receive No Charge support for

Good luck
- -- ---


"John Zarkowski" wrote:

> Tried that to no avail!
>
> "Engel" wrote:
>
> > Hello John,
> >
> > So does the same thing happen when you reboot into Safe Mode to then Restore ?
> >
> > Have you tried these operations running in safe mºde?
> >
> > In safe mode, some of the protective services which these programs use to
> > ensure that they aren't removed, are not running, so they are easier to
> > remºve.
> >
> >
> > Getting into Windows Safe Mode.
> >
> > <http://www.computerhope.com/issues/chsafe.htm>
> >
> >
> > Can you tell me what antivirus product you are running?
> >
> > I hope this post is helpful.
> >
> > Let us know how it works ºut.
> >
> > Ǝиçεl
> > - -- ---
> >
> > "John Zarkowski" wrote:
> >
> > > automatic download of this update removed all my passwords and sign ons from
> > > my system. going back and trying to restore from previous restores would not
> > > work. Why?